location, strong wifi, hot shower

many sitting areas inside and outside as well as kitchen and dining areas for use

nice, comfortable and clean room, staff, common area and the kitchen

cheap laundry, it was actually cheaper than nearby laundry places

the fact that it is pet friendly

excellent wifi and co working space, ideal as i had a few days of work to do, nice to have a comfortable

nice location, cheap laundry service, balcony off lobby

ensuite bathroom, fan and outlets and wifi provided, not much could be better especially for the value

i work on line and found the wifi and work space was top notch - even for bandwidth rich zoom calls - great

personally doesn't bother me, but there is a bar that occasionally plays loud music that can be heard slightly

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

the rooms are very basic and the spa was closed

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

first room i was assigned was in a dark corner next to the laundry room

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

wifi in the room is the only issue, its super weak

noisy, with people and kids partying late .

very pleasant and helpful staff i did not know there was a kitchen.

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the wifi sometimes stopped working for a few minutes but then it was good again

good breakfast included with a great view of the volcano

very good breakfast

place was really clean and the staff was amazing, i never had a problem with the wifi

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

laundry service good

the shower pressure, hot water yes, but no pressure, makes it difficult to shower, specially with kids

laundry service offered

pet friendly

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

15 - a dingy room at the very back, noise from the laundry next to it

working wifi

wifi worked quite well :)

welcoming staff, cute, clean, good wifi, great location and nice fresh breakfast.

it s close to a bar that has loud music until late - it can be uncomfortable for some people

if there was a pool, it would be unbeatable.

there was a little noise noticeable in our room from the bar next door but this wasn't too obstructive and it

were a lot of people with kids

also they charge 40q a lb for laundry which was literally outrageous

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

the wifi was also difficult to configure and then was slow once connected

no wifi connection in the room (not working in room 204)

wifi not real fast, but strong enough

the hotel is in the middle of everything and since they have parking space for your car you don t have to

parking lot leaves you wondering

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

no shampoo in the bathroom no transport to the parking lot

although they did not have parking on site, they organized parking elsewhere

it would be nice to have a bar for residents

the breakfast was great

for a similar price you can stay in a few hotels that offer more amenities (pool, spa, restaurant open throughout

i liked the property itself. i also liked the staff and the free breakfast.

breakfast was delicious

there is also not a spa as advertised

laundry and spa services were good and easy to get from the concierge

great breakfast and choice of food available

wifi wasn't good at room, very bad reception

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

i liked the spa tub and the security of the place. it was also very quiet and clean.

the pool and breakfast are not onsite as others have outlined

wifi works in the room

tasty breakfast

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

there was a broken window that didn't open and one window that opened into the laundry room

noisy no wifi bad bed

great location. lovely staff. laundry was done very well.

cleaning the fact that we had our own kitchen living room and garden to relax also a terrace was

unreliable wifi

our kids really liked the playing area and the garden

what i liked the most was the hotel is pet friendly and serves plenty of pet food in the lobby

the bar is very noisy from 8 to 9pm

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives

horrible wifi

great location. wonderful breakfast. very helpful staff.

i was very satisfied with the breakfast options

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

friendly, good breakfast, rooftop terrace with great views and great location and good

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

room was elegant with a fridge, internet tv, great shower, and plenty of space and coffee

services prices like the service of spa were kind off high.

there is a spa pool in the middle that leads off to the various avenue of rooms

the spa was out of service and we had no prior knowledge

spa was really good too

the spa bath was nice

the spa bath was lovely and exactly what we needed for quick recovery

big spacious comfortable bed, and the suite has a jacuzzi spa tub

loved the spa tub

had a spa tub that looked wonderful but we could not use it

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

wifi poor at times

the staff allowed us to store our luggage and use wifi because our flight got in so early

however, we had 2 kids, 1 fully grown and one teenager to be

the tipico breakfast was 10/10

location is good, breakfast is great. employees friendly.

the affiliated spa and massage service next door and it was a very uncomfortable experience

breakfast simple but good, wifi good downstairs, not upstairs. bathroom nice, big shower.

not a great deal of information provided unless we asked: breakfast time and location, wifi

chair in room, no closet, wifi sketchy, bed not comfortable and hair all on sheets, didn't look clean

wifi wasn't constantly good, but okay.

spa on site and treatment was awesome

wished the spa was open later.

the spa facilities were not included but had to be paid for in addition

gym is nice and adjoining spa has sauna and steam room too

we used the spa every day while staying there -

pool is much smaller than expected and not conveniently situated

pool is small but a beautiful setting

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

beautiful rooms and amazing views from the pool. very nice staff.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our

really nice staff. nice interior patio you can work there with a great view and good wifi

convenient location, nice views, lovely staff, good wifi

the wifi was everything we needed, the hotel is in an incredibly central and walkable part of the city,

no room service or kitchen service at all unless you are a big party and have rented several rooms

good wifi

the breakfast was fantastic

building and rooms, super well styled and comfortable, amazing breakfast (menu vs just tipico), staff was all

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

the breakfast on the rooftop was wonderful

internet in my room didn t work, i had to stand by the door to catch wifi

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

good wifi, hot shower, and very comfortable big rooms

great wifi

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

the breakfast was also very good

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

the breakfast was home-cooked and well done

wifi didin t cover the room

the breakfast was delicious

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

room service is excellent

restaurant, friendly staff, good wifi, nearby parking lot

wifi didn t work so well in my room (cornered, room 32)

wifi was amazing and the workers were so kind and helpful

of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great parking

convenient location, lots of small areas to sit down and chat, great breakfast too

location, cleanliness, the place, it s pet friendly

view from terrace on the volcanos breakfast & food friendly staff good location

breakfast area was nice

spa is not standard included in the price.

there was not a general spa service to use in the hotel.

pool, bar, location, staff, room

also in-house parking is a big

the food, staff and room was amazing! loved the fireplace and outside tub

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

breakfast was fantastic.

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

breakfast is mediocre and they were slow to bring the food

invigorating ( bloody freezing but lovely when you are in ) morning swim in pool

finding the hotel was easy, there was parking, staff were extremely friendly and on top of things

location was great. breakfast was too basic. very friendly and attentive staff.

breakfast was tipico - and delicious: eggs to order

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

well located in antigua. sumptuous garden. free parking place in the property. very nice staff.

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

main reason why i got the suite was because it has a spa tub- unfortunately, when i tried to fill it the water

the spa and jacuzzi were not in service and the pool from the pool water was super cold, when i ask in

there are too many restrictions, spa and jacuzzi weren't working

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

the hotel and spa are beautiful

reserve your space to the spa early or you might run out of availability.

i did avoid the overpriced airport shuttle and spa services

the whole place seems like a spa (and smells heavenly)

wifi was spotty so watching tv at night was frustrating

no parking site.

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

parking is 2 blocks away (plus they have free transfer)

i did not use the spa but it also has one

the room was spacious and comfortable

beautiful hotel, amazing spa with great drinks and food.

the restaurant was great and i ordered room service- which was easy to order, quick and delicious

room was very spacious, we were not expecting to have a real functional fireplace or have a private walkway to

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a

the wifi is terrible, drops out every 30 seconds

the pool helped rejuvenate us and we loved the view from our porch

private parking lot was available though it was small, it was convenient

though the parking is pretty tight, i am confident that they can keep it safe