parking and prices and no breakfast included

might be because of the pandemic, but your food is great and your room service should be open 24/7

room service good .

wonderful bar n restaurant

free parking lot is great

spa is limited hours 10am till 4pm and sundays closed so if your visiting for business can t make

the beds were heavenly and i really enjoyed the pillows that spanned the width of the bed

room is clean, spacious and comfortable

four restaurants to choose from, a well-equipped gym, a great pool and a lovely spa facility with separate

it took about a month and several emails to get information about the spa and the menu/ reservation for the

no coffee shop or bar in the hotel

superb room service

me a free to go breakfast even when not included

the hotel was very clean and welcoming. the wifi was excellent throughout the hotel.

room service staff couldn't speak english and made the ordering of room service a struggle

only one parking spa and the elevators are wey to small

and modern, spacious with separate kitchen and living room

gym is locked unable to access

rooms are run down and old. needs urgent refurnishing. the gym is tiny tiny.

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

nice spa and jacuzzy in the upper deck

i loved everything-perhaps having a spa could be nice to relax after a long day at work.

very nice spa area

very large room. good gym for treadmill running with a view and a hot tub/spa to warm down

breakfast

good hotel, specious rooms, comfortable beds, great gym, spa and pool, as well as tennis court

gym and spa area

bar closes,traffic nightmare, no parking assistance,

staff was so friendly and helpful, housekeeping did a wonderful job, breakfast was really good.

that canceled our ability to sign to our room in the restaurant and laundry

due to covid, the spa and restaurants weren t full functioning so we couldn t use those amenities

location, good facilities for business meetings and conferences, the spa is exceptional with highly trained

loved the spa that s always a nice addition

from the staff that goes out of their way to provide everything we needed, to the relaxing spa massages, the

hotel rooftop pool is an amazing experience

breakfast should be included.

there was no swimming pool

hotel staff in the restaurant turned my 5 year old daughter away during breakfast because kids were not included

breakfast was very good considering it s buffet, staff super friendly and they evidently put an

gym on the 17th floor is exceptional--equipment aerobic works and is new

tip is incluid when you request room

the gym had very few machines and no weights

pool area looks nice but we didn't try it as it looked cold

the large rooms, pool, jacuzzi, big 4k netflix tv, flexible check out.

for kids - there is a pool, swing set, and laundry available

hotel provide manicure and spa services as well

staff very friendly and available to assist with on site secure parking, etc

kind chef who delivered room service to me

breakfast and rooftop was great, nice room and central courtyard

smelled strongly of bug spray which my kids hated

facilites looks older the employes at spa were rude, they told me i need an aponiment to use the steam room but

the location and the spa and the view

bed was comfy sauna and spa were amazing breakfast was good

i found out that they have a spa in the 2nd floor because i walked by but the room doesn't have information on

also has a sizeable complimentary swimming pool off of the restaurant, hair dressers and some spa type treatments

location is not the best. not gym or spa due to holidays.

the pool was closed, many other hotels have opened their pools now. the spa and sauna were open

the spa and gym are terrible

airport shuttle was waiting for me at the exit to parking

decent room, quite large with 2 big beds, ok bar and restaurant in the hotel

staff were amazing, particularly the kitchen staff

kitchen lacked some of the basics like tea towel and cleaning products

i also liked that i had a kitchen and a lot of appliances in my room

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a

maybe improve is to have a sheet that is clearly displayed somewhere in the room that says the wifi and password

bed; good hot shower; basic breakfast and airport shuttle included in price; were able to check in early

or late flight, free shuttle from/to the airport, very clean rooms with private bathroom, good wifi, free coffee

parking area secure

beds, good wifi, close to airport with convenient shuttle, located in a safe gated

very secure parking and area overall (gated community)

the breakfast, spa and sauna

the pool and the spa were in renovation

excellent gym compared to many other hotels

wifi wasn t great in the room and would cut in and out

sadly just felt unmaintained. parts of room and parts around the pool. and no bar facilities.

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

no dining facilities. bar bit dull.

live music every night in the attached bar and a full-service restaurant are also enjoyable

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

wifi was a bit weak in my room; functional but only in certain areas of the room

the rooms , workers and breakfast!

check was being made on us at the check-out, under the argument that they had to review the mini bar, when there

our kids enjoyed the revolving restaurant:)

the swimming pool was not available.

there is literally nothing on the building, only a tiny pool without bar o staff

there was very good wifi and my room even had an ethernet hookup

they offer sufficient parking for 4 full sized cars (plus some extra room for a couple more motorcycles if

we went to the spa with our robes from our room and were made to take themes fed and put in robes from the spa

staff, the location, the high-end facilities are clean, the rooms are spacious, the buffet breakfast was always

beautiful hotel! so many nice features. the pool/spa is amazing

great proximity to the airport. the spa and pool facilities are superb.

spa lockers not avaliable for hotel guests, only for members, this is very disappointing

redtorant buffet price wasto high and the bar price is to high

the swimming pool is a bit cold but the jacuzzi next to it is hot

pool area lacks maintenance

s a bit far from the city, the swimming pool is next to the highway so you can hear the noice

pool dirty and hot tub not hot

secure parking. comfortable beds. gorgeous view with delicious breakfast.

the breakfast, the views.

secure parking. comfortable beds. gorgeous view with delicious breakfast.

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

the views, breakfast, weather so cozy in the room. the staff

very strange for a spa hotel

spa facilities are great (when they're switched on)

had an incredible experience at le suisse spa

impossible to have a relaxed meal there, we ordered room service every time during the entire stay