pool was a bit too cold

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

when traveling with small kids, it was hard to explain why it smelled like skunk when they asked what the

great staff - very friendly and helpful. pool and gym facilities outstanding.

great gym. room was good sized. hotel in walking distance to some good restaurants.

it would be nice if airport shuttle service available.

free shuttle to our event

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

spacy room grill place where you can spend an evening near a fireplace irish pub nearby large parking

that there were lots of places to eat and hang out just crossing the street, also that it had a parking lot for

also offer shuttle service

staff and helpful shuttle service to university of rochester athletic facilities - gym

location . free shuttle to airport and hospital

shuttle service to strong mem hosp

night receptionist signed me up for shuttle at 0645 am

a shuttle picked us up within 10 minutes

great location for airport travel, and has a shuttle

shuttle was timely both directions and the drivers were friendly and helpful

closeness to airport. great breakfast offered at early hours. shuttle was right on time

the shuttle started promptly at 4am

good, and if you have too much luggage to walk across the street to the airport, there is a free shuttle available

when i called from home about the airport shuttle (not knowing how close the hotel actually was to the airport

had to be at the airport at 4 am and the shuttle was right there to gete when called

we asked in the morning for the shuttle to the airport, we were rudely informed that the airport was right there

when asked about a shuttle in the morning she said the airport is hundred feet that way,and pointed to the

shuttle - flight arrived at 3:00pm hotel would not send shuttle til after 5pm had to wait at the

had shuttles to the airport but it didn't start until 7 am

bigger pool towels but was fine

in disrepair, maid never came, charlie bar closed while on balcony and were locked out

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

got a little loud in the atrium the first evening, first w the kids at the pool yelling then with a huge group

very friendly staff. plenty of parking.

the wifi signal was poor.

i got downgraded, the sink leaked, the food services messed my order up, the website states the wifi is free

the whole reason for booking this hotel was for our kids to be able to swim on their february vacation

i managed to reserve their shuttle to pick us up from the airport, which eventually arrived nearly an hour late

excellent spa facilities

location, free parking, bar and restaurant were great

staff is great, parking is plentiful and

staff was amazing, the spa experience was amazing!

shuttle service

shuttle service was an added perk

the shuttle to campus is a great perk

long waits for shuttle

give a tip, but it was a pity that i didn't have change left (tips aren't compulsory on the free shuttle, right

doesn t offer shuttle service to and from airport.

i was really thankful for the shuttle service, bob was awesome and gave me a lift to target

knowledgeable and accommodating, location for our purposes was terrific, plenty of safe parking, breakfasts were

convenient location for our trip plans. indoor pool and complementary breakfast.

location,staff and a good breakfast.