i managed to reserve their shuttle to pick us up from the airport, which eventually arrived nearly an hour late

there is no pool, which was disappointing for my kids

excellent spa

look forward to the spa unfortunately they were booked

the spa was just down the hall from our rooms

big comfortable room. breakfast was good. lots of parking.

the bar staff. we ate there. didnt have good customer service experience

pool, room and gym facility were clean and comfortable

the front desk staff often looked like construction workers or kitchen staff

parking lot need some help after winter potholes but nothing horrible.

shuttle - flight arrived at 3:00pm hotel would not send shuttle til after 5pm had to wait at the

had shuttles to the airport but it didn't start until 7 am

pool area was great. excited for our next stay to utilize the outdoor courtyard area!

nice pool

bigger pool towels but was fine

also offer shuttle service

location . free shuttle to airport and hospital

no shuttle, no room service despite both being listed here and being reasonable i made the choice of

night receptionist signed me up for shuttle at 0645 am

staff and helpful shuttle service to university of rochester athletic facilities - gym

shuttle service

shuttle service was an added perk

give a tip, but it was a pity that i didn't have change left (tips aren't compulsory on the free shuttle, right

will definitely use your hotel facility again and definitely recommend it i like the car service shuttle restaurant

people who shuttled us between airports and the hotel and the hotel and rit were helpful, polite,

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

it would be nice if airport shuttle service available.

free shuttle to our event

clean, comfortable, free parking.

staff was great from check in to coffee/ bar

it was due to covid, it was still disappointing that there was no restaurant or bar open

the bar with live music was awesome

great staff - very friendly and helpful. pool and gym facilities outstanding.

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

great gym. room was good sized. hotel in walking distance to some good restaurants.

clean and good location. shuttle available

had to be at the airport at 4 am and the shuttle was right there to gete when called

when asked about a shuttle in the morning she said the airport is hundred feet that way,and pointed to the

no shuttle because of covid but the walk is around 200m and it is very easy to do with small luggage

when i called from home about the airport shuttle (not knowing how close the hotel actually was to the airport

the shuttle wasn't working, but one of the staff still drove me to the

great location for airport travel, and has a shuttle

shuttle was timely both directions and the drivers were friendly and helpful

staff from airport shuttle to front desk were friendly and helpful

closeness to airport. great breakfast offered at early hours. shuttle was right on time

doesn t offer shuttle service to and from airport.

i was really thankful for the shuttle service, bob was awesome and gave me a lift to target

knowledgeable and accommodating, location for our purposes was terrific, plenty of safe parking, breakfasts were

convenient location for our trip plans. indoor pool and complementary breakfast.

location,staff and a good breakfast.