staff were very mean and the shuttle was not running every 30 mins as stated.

pool gave 2 of my 3 kids a rash possibly over chlorinated

only one waitress who was also bar tending

parking. so many empty diamond spaces.

location, parking, and front desk provided excellent customer service.

lack of broader shuttle service major problem due to out of the way location

the pool area was awesome since adults only after 9

room service was top notch

fabulous pool, spa, and exercise room

awesome smart tv so we could login to netflix for the kids

access to food, drinks. loved the airport shuttle.

airport shuttle, tv, clean, friendly. secure, wi-fi, printing

shuttle late at night

restaurant was closed and no shuttle to and from the airport due to covid?

shuttle service is a great touch

cleanliness and shuttle bus

airport shuttle and clean

comfort room,good shuttle

needed to use the airport shuttle offered by the hotel

the free airport shuttle ride to the hotel was quick!

clean,quiet,shuttle

reasonable price airport shuttle clean bathroom

very friendly staff all round. hector the hotel shuttle chauffeur was great.

the shuttle service to and from the mall and the airport were perfect

airport shuttle driver left without us

they have a great selection of breakfast items, free shuttle to the airport and mall of america

free breakfast, pool, shuttle driver

the shuttle drives were very

hot breakfast, spacious rooms, plenty of parking, many restaurants around and variety of stores, shuttle service

shuttle, large very comfortable room

we had no intention of renting a vehicle but instead use the complimentary shuttle service to commute back and

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

location, the complimentary shuttle service, the restaurant and the customer service from everyone we dealt with

the desk staff and the shuttle diver were very helpful and friendly.

shuttle communication a little spotty

be nice if they offered shuttle to ampatheater

no shuttle service to venue

no airport shuttle and too expensive

no shuttle, wish there was a hot tub

close to casino. great breakfast!

convenience to activities, and airport shuttle

very positive experience, the hotel was very clean, the staff was helpful and the shuttle was also very good

shuttle to airport and mall of america

it was a plus to have the shuttle to bring us to mall of america

had a shuttle to take us to and from the mall of america

shuttle to the airport as promised, first room for our daughter & family had no working heat, had

the shuttle is free snd 24/7

everything beside no shuttle to the airport

found it frustrating that the shuttle service stops operating at 10:00 pm from the airport and 10:00 am to the

this hotel because it offered shuttle to the airport- and then no shuttle

the free shuttle bus to the airport is provided

could not get through to shuttle service when we returned but they did readjust the price for the taxi we had

prompt service coffee and cream shuttle

it was very clean. the shuttles to the airport were very good.

location shuttle

we had to shuttle to the nearest hotel to swim

shuttle didnt go to the stadium or downtown at all

to the internet, it was too hot or too cold, sliding doors on the bathroom are the worst, and no shuttle to the

a very clean hotel with very friendly staff. we enjoyed the pool area with its large hot tub.

the hotel was very clean, had a nice pool area, free parking, and wonderful, helpful staff

paying xtra for wifi, only there to sleep so barely used plus xtra charge is a waste of money

great staff, resturant, front desk, easy parking.

parking ramp is a maze, parking a large suv could be trying. our view was the roof.

paying xtra for wifi, only there to sleep so barely used plus xtra charge is a waste of money

expected rooms to be not so ordinary. parking garage was not marked well .

shuttle bus looks quite dirty and old but it's still ok!

like the convenience especially the available shuttle bus ride from and to the airport, also from and to the

close proximity to main shopping areas, airport shuttle, helpful staff.

it was clean. and had free airport to hotel (and vice versa) shuttle service.

clean, convenient to the airport, and even offers shuttle service.

location, excellent. nice, tidy room with handy kitchen. breakfast was a little meager.

from checking in to the breakfast room we felt very welcome and well taken care of

the kitchen had everything we needed

we also made use of the guest grill near the pool, which is a huge bonus for my family

the laundry room is very useful and the front desk has laundry detergent and quarters

clean and modern; staff was friendly and helpful; airport shuttle was very beneficial and easy to

comfy room, good breakfast, shuttle to/from airport and moa, accommodating staff.

shuttle runs from 4am-11pm

the staff were friendly and we also liked the shuttle service to and from airport.

from answering questions over the phone before my visit to the shuttle to the airport when leaving

the staff, beds, breakfast, shuttle,location , price, everything was excellent

airport shuttle. clean comfortable rooms with a couch

shuttle worked very well

the shuttle drivers were very diligents and very nice, driving us from and to airport, and to and from

the shuttle even picked me up at 1 am because my flight was late

shuttle to and from the airport and mall of america, making shopping very convenient

on shuttle took 2 hr after landing to get picked up

good value shuttle to airport

shuttle to airport

great location, outstanding shuttle crew. clean

the shuttle couldn t get to us within 1/2 hour though so they sent a lyft driver who was there in 3

clean and tidy business travel friendly reliable airport shuttle service that was a major draw

only thing i had an issue was the shuttle was supposed to run at the bottom of the hour but sometimes it wouldn

very clean. comfortable beds. friendly, efficient staff. timely shuttle service as promised.

it was in a great spot with free shuttle to the mall, the staff were incredible, and everything was so clean

they had a shuttle to shopping but we didn't use

location was great and the hotel providing a shuttle service to and from the mall of america was exceptionally

we really loved the free shuttle to and from the mall, that was

nearby airport. hotel provides free shuttle bus, very convenient.

helpful staff. free shuttle to/from airport was seamless.

the mall of america which made it great if you wanted to walk to it or you could use there free shuttle to and

24 hour shuttle, mall a short distance away

very convenient to be able to stay and park there and ride the shuttle to the airport.

free shuttle service

great shuttle service to mall and airport

shuttle drivers were very nice, shout out to jill, hotel staff very nice and

only thing i didn't like was walter the shuttle driver he wasn't pleasant at all

to the mall, and they have a shuttle

grand children loved the pool. shuttle service was convenient for getting to the airport at 4am.

it provides free shuttle to the mall and the airport.

meghan at check in was pleasant and helpful. the shuttle driver was sweet !

no parking fee, close to moa and shuttle

it was clean. very nice. recently remodeled . the shuttle to the mall was a nice feature.

all around great experience the free shuttle between the airport and hotel great location pleasant

and i really enjoyed shuttle service to moa and airport

attached to mall of america and had an airport shuttle

and blu does not have to provide a shuttle to get to moa, so that is a revenue savings, but if you make $2000

attachment to mall, shuttle service, cleanliness of room

shuttle from airport was gross and smelled bad. also, it should run more regularly.

an extra charge we could leave our car parked in their lot along with airport shuttle service to and from the

loved the fact that even though there was a shuttle, we could just walk across the skywalk right to the mall

great shuttle service and even had a great cold breakfast for us early travelers

the shuttle to and from the airport was punctual and the driver was friendly

shuttle drivers very friendly and accommodating

shuttle service & drivers very nice & prompt

front staff and shuttle drivers were exceptional

appreciated the shuttle service to and from the airport. saved me a lot of stress.

family member stayed at a different hotel and was offered a shuttle to the mall i think that would be something

hourly shuttle offered to the mall of america or you can walk quite easily

located across the street from the mall of america, with hourly shuttles, we were able to make a great weekend

staff, clean and quiet, nice breakfast selection, convenient shuttle service to/ from the airport, walking

and very kind employees , especially your shuttle driver, even though he was very cold because the lobby for

the pool the shuttle the bar and the food was good

shuttle made getting around very convenient.

great price! no daily incidentals. shuttle service was amazing.

liked that we got the option to take the complimentary shuttle to pick up my daughter at the airport

to airport with shuttle, across from mall of america front desk allowed us to leave bags with them while we

room was generally clean and comfortable, easy location to msp. shuttle driver was fantastic!

great location great shuttle

the manager and the shuttle drivers do friendly and polite

maggie, manager and bashir, shuttle driver went beyond expectations and met our every need regardless of the

staff were amazingly friendly and the shuttle to the mall of america was another perk

location was perfect with both free parking and airport shuttle service

got lost at the airport and the front desk person and the shuttle driver were very helpful in getting me back

they also offer shuttle service to moa or the airport

nos as close to the mall of america as other places, but with a very convenient shuttle

perks: very clean, smells good, free billiards in the lobby, exceptional staff, shuttle to mall of america,

also so happy with the shuttle service to the mall courteous and friendly breakfast was perfectly delicious

free shuttle to mall of america

clean, many options for breakfast, shuttle to mall of america was extremely helpful!

shuttle service was friendly and prompt

their shuttle service is definitely a plus and they will take you to the moa, as well as, the airport

earlier shuttle

shuttle driver & front desk people all polite and helpful

outstanding care from hotel personnel, shuttle