wifi kind of slow

perfectly located to visit the ruins, parking good as was the road in

convenient for visiting tikal archaeological site next door. safe parking. friendly staff.

staff not nice, food is disgusting price are high located on a parking lot

was impeccable and the staff had plenty of advice for us which was greatly welcomed - as was the late check out after the early start

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night without any noise

wifi didn t work 100% in our room

saw hummingbirds, toucans, and monkeys from the bar area

o managed provisorily the guesthouse) was so kind and helpful,

we didn't have wifi at our house, but that is just a small detail.

wifi was rationed

the wifi connection was very slow. poor lighting in the room and the ac didn't work.

the secure parking for our car was a plus

it provides free parking and very decent wifi

and they definitely need to approve the wifi

wifi was very good as well

room 7 wifi poor

the wifi works pretty well

moved from room 14 to room 12 because the wifi in room 14 was not good at all

parking was convenient

there is a small gym on site, right by the water, and kayaks to use

food was great, two course breakfast and three courses dinner

breakfast was delicious and plentiful--fresh juice, fruit, eggs, beans, tortillas

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

breakfast and dinner is included, you get what is cooked

no wifi, no hot water, dirty

no wifi

central el remate so everything i needed was nearby and he had laundry service

good secure parking

our room was simple but comfortable and the wifi worked well

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at lakefront, hammocks, lawn game, animals

breakfast not included and sadly, bad coffee

day while we were at breakfast, we were watching monkeys swing from tree to tree in the rainforest that is on the hotel

if you are leaving early to go to tikal, they pack small breakfast boxes to go

service is good, we enjoyed room service

o gym

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

wide variety of delicious breakfast selections. coffee was exceptional!

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is just delicious

wifi was not working a lot

othet guests had troubles with the laundry

i cancelled another booking on the island of flores because i compared the reviews about wifi, and this one did not have any negative reviews about the wifi

laundry service is very expensive

the showers are good and the guys did our laundry in under 24hours

the shared kitchen was so useful too

the wifi wasn't that strong and the walls are paper thin so you can hear everything.

to find anything for improvement - only that the kitchen could be a little better equipped

kitchen was useful

the lake from the shared patio, good water pressure, wifi and hot and cold filtered water

location is fine and wifi works well

love this hotel wifi was good room was nice and clean staff was friendly eaven free tea and coffee at rezeption

the only thing the hotel needs is lounge chairs around the pool.

but it was fine in the lobby, at the pool and in a small sitting area on my floor

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

th a charge) - big and comfortable rooms - nice shower - good wifi

free airport shuttle is also a great add-on

everything but the wifi

airport shuttle organization available

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

wifi is a bit hit and miss

the wifi didn't work properly on my computer/phone

wifi not so

to help someone else as she did not want to deal with my issue

the so called infinity pool is a very small pool and was not very inviting

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of in flores itself where the heat was quite oppressive

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good condition

the pool

swimming pool was small but luckily we enjoyed swimming in the lake

great room service. good food. comfy.

lovely hotel in flores, staff were great, nice rooftop pool and bar

the shuttle still picked us up

the shuttle service, it has only to hours to get you to the airport.

the pool is very small but enough for kids to spend some time during hot afternoon hours

very weak, intermittent wifi, no hot shower

good wifi in the room

the wifi worked well. i thought the price is good. but now i know it was too high.

the room was large and offered lots of space. the location was great. wifi worked well.

air conditioning, wifi and location

erything is made to order, no buffet), and the most helpful and friendly staff you can

the pool was the perfect temperature to cool off and big enough to do a few lengths, or there s

breakfast

ers

lovely pool and a great open plan restaurant and bar area

staff, very clean rooms (cleaned daily), good shower (with hot water), very nice breakfast (not included in the room price), offer a lunch box for 40q (good to have for a trip to (+) next day, we got a breakfast box to take along, vegetarian wasn't any problem (+) the breakfast was yummy and the restaurant right infront of the water (+) the airport transport was always punctual, breakfast a pleasure and the communication was very proactive and helpful (+) great breakfast options (+) breakfast was included and was delicious, with plenty of choice, and although there was no bar you (+)beautiful views, clean rooms, and delicious breakfast. (+)gorgeous view, exceptional staff, delicious breakfast, and awesome location! (+)super friendly and reliable staff. great breakfast (+) the breakfast on the terrace was delicious

they also did our laundry for a reasonable price

near the love letters and easy walk to many restaurants and right near where all the excursion shuttles pick up

t plenty of others nearby) and there were a

the location is about 2 minutes walk from the bus station where all shuttle buses arrive/leave

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

bed comfortable, ac and wifi good

wifi is decent

price, air conditioned room, good wifi and excellent location

great location, helpful staff, laundry service

breakfast was ok but not very big

rooms were clean and the swimming pool by the lake was something special

pool but it can get a bit busy

great location! wonderful pool that is lakeside! staff was accommodating and friendly.

it has a little swimming pool to refresh with a bar where they make great pina coladas, from where you can enjoy sunset; the personnel is nice and

- nice swimming pool - delicious breakfast - nice staff

breakfast had lots of options. service slow, they forgot one person in our group repeatedly

balcony was nice along with the view, location was a plus, having a swimming pool and breakfast was great added

room was clean and nice. awesome view with private terrace. breakfast to go on early take out.

the free breakfast was good and the staff are all very friendly

i like the facilities, they were awesome, the pool and the amenities are nice.

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

location was good, nice pool and view of lake

the pool is too small

the pool was great. location was good. the room was pretty tight but comfortable beds

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd floor

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

nice room, nice view, nice pool, staff were excellent!

with view on the pool, very clean and good furniture, - including a fridge in the room

hotel is in an excellent and easy to find location overlooking the lake and flores with car parking

the pool had lounge chairs and plenty of room

internet connection sporadic. bar closed at 10pm

hotel is extremely nice and breakfast was exceptional

very good breakfast included in the rate

hotel and rooms were exceptionally clean and room service is very prompt

nice bar area and small pool with plants and seating

hotel with a very nice pool

the bar was not open at reasonable times

we enjoyed hanging out by the pool

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking