the rate per night was a little high considering there was no option of purchasing room service or premium movies which we would have happily paid extra for

room service does a great job of cleaning the rooms

to clean the fridge myself and room service only replaced trash bins and did not take obviously used/discarded towels

i liked the room service food and having a refrigerator in the room.

and that was anyone we interacted with - room service, housekeeping, front desk, maintenance, management

the pool and jacuzzi, room service. good price and polite staff.

comfortable beds and late check out is awesome 12 noon i think is perfect.

plus a bonus l got the 1st floor right near the hot tub & pool

no microwave in the room it was located in the laundry/vending machine room

the spots for parking are good and enough for all rooms

i thought the hotel was beautiful. we had room service for breakfast.

room service quick and coffee was delicious

room service was delivered within 10 minutes; fresh food and delivered with a smile

room service was super quick

place was very clean , the food from room service was very good.

8 pm could not get a hold of anyone till i called the front desk and then finally got somebody in room

they went ahead and took it to room service to help us out

food and room service outstanding

room service breakfast was great

room service was quick and delicious

all food excellent, both restaurants and room service

when we arrived all of the staff were extremely nice from the valet to room service

long check in and out wait, long room service wait

room service wasn t responsive, i literally waited for an hour for a call back and was waiting

we had to leave our dog in the room to go eat we next ordered room service, i just prefer to sit in a restaurant to eat

did not receive room service so if i needed more towels i guess i would have had to go to the front desk

i like that there is a safe in the room and there is room service that was very quick and tasty

room service staff was great and the security staff was great but

the hotel was clean, the staff courteous, room service was excemplary, pool was great

room service food was delicious

with restaurant and room service readily available

the room service for dinner was excellent along with all the staff! room was great as well.

they even had room service

breakfast and room service are excellent

room service orders are delivered timely & food is very good

kitchen facilities, we didn't use however seemed to have everything you'd need if you were to use

breakfast was good and convenient when getting moving in the mornings

ich we didn't need)

great location. pool was awesome. the staff excellent and the room very nice

kitchen perfect for a two week stay

have a laundry that runs almost all the time

we were able to use their laundry facility and nice terrace available for guests in front of the building

parking filled up fast but it really wasnt an issue considering there was plenty in the front

i got in late, so only street parking was available but there was plenty of well-lit space on the side street - perfect

wifi problem.

some meals were down right terrible, room service lacking and management support very poor

we ended up ordering room service instead, but by that time, it was nearly 9:30p and we were beyond frustrated

the rooms are beautiful, the service is excellent, room service and massage were fantastic!

dinner and room service options were delicious

was a very limited room service menu, we had a fire alarm or some sort of beeping go off several times saturday

room service was right on schedule. i appreciated that

weak wifi. no complimentary bottled water.

the wifi was not working

no free wifi. needed to work on my computer for work. had to use my phone as a hot spot.

no free wifi and no coffee in the room as advertised in hotel room

reasonably priced with good free wifi and no parking charges great guest laundry facilities which were a godsend superb mexican

the king size bed was super comfortable, i stayed on the bed with my three kids

could have included more variety like danish, doughnuts or some cereal especially for kids

nice breakfast choices, easy parking

excellent hotel, great rooms , good self service breakfast,nice pool area , excellent staff

pool was clean and towels, oh

swimming pool right outside lobby with huge windows where everyone can see you

the location, the breakfast, comfort of the beds, great price

comfy and breakfast

pool clean

newly renovated rooms. nice pool and spa. great value!

barely no wifi in the bedroom while full wifi in the bathroom...

i had a meeting that wasn't supported by the weak wifi signal

pool was small but kids still liked it breakfast was pretty good staff pretty nice

room was big and spacious liked that there was a microwave and fridge available also laundry services was a

hot tub seemed a little dirty and we had some old room service food that sat in the hallway by our room for several hours without getting cleaned up

room service isn't available on the weekends and your choices at the hotel for snacks and water

service was mediocre, the tv was little, no guide information about wifi or any room service

room service: expensive cold hot food

room service was great too

service was attentive at the restaurant and room service was prompt

the room service from the restaurant was surprisingly good.

there was no available food on site, including room service, which was advertised on the site

no breakfast room service, tv selections limited, coffee machine leaked.

we had room service one

room service either didn't try to deliver extra towels or didn't leave a note they'd missed me when

in fact one day after room service, the door was not fully closed

pay for parking i'm woodland hills, no. outrageously expensive room service charges.

starbucks hours are shortened due to covid and no more room service

service was exceptional from bellman, reservation desk, valet parking, maid service, room service, and in hotel starbucks

room service great

room service was exquisite

i enjoyed the room service, but i thought the prices were way too high!

restaurant hours due today covid, no room service, very expensive parking foe guests

room service food sensational and staff so lovely and accommodating

location was good. variety of food during breakfast. friendly staff. clean and comfortable room.

only regret was not being able to stay long enough to take advantage of the pool and exercise area

location of the room was on the first night was horrible as the bar directly below and adjacent to our room played very loud music until 2:00 am and then customers

let workers eat the breakfast so get there before 9am

tv was fabulous and breakfast was great every morning

you have to try breakfast room service on your patio overlooking the ocean - breathtaking

they didn t have room service

kitchen wasn t open and menu was much reduced and we were charged the same, morning room service menu was coffee we had to ask for tea

arrange surf lessons, private yoga on the beach, beach towel and board rentals, in-room massage, room service

room service was slow and food was average but pricy

the hotel does not have room service . food available horrible

was hoping for room service as i didn t feel well, but had to go downstairs to pick up my order

additional $125 for pet, $25 to park in an unsecured lot, $25 for amenities and extra for wifi i probably will not stay there again

i was hoping their pool was heated.

the restaurant and bar not being open on the weekends.

the turn down service was prompt and quick, room service was prompt and the food was delicious

no gym, expensive room service menu

you have jet lag like we did and are awake at 4am it would've been nice to be able to get more room service/breakfast

view from room, swiftness of room service, staff very friendly, bidet toilet was awesome!

room service and staff were excellent as usual

room service and fresh towels every day, included breakfast had many, many items and two attendants

ol & hottub, parking, breakfast, wifi, fitness, business center),

attached to bowling alley and restaurant made for inadequate parking at night.

service, staff was outstanding, hotel was super clean, great pool to refresh, free ice and wifi, breakfast had good variety, overnight parking included, room had coffee, microwave and fridge

room, amenities

no phone to call room service

pool area is nice

parking is too small.

guess the parking could be a bit better if they opened up both gates during the day at least

the wifi was weak but overall it was a pretty good.

good customer service and room service. felt comfortable.

microwave outside in the parking lot the fridge didn't work they have a roach

there was enough parking as well

the wifi is absolutely terrible do not depend on a reliable wifi connection

they always let me have late check out and they never hassle for anything and i have 2 toddlers that are extremely loud and

ambiance, staff service, pool amenities, room service, and the west restaurant at the top of the hotel with fantastic views

not a lot of just basic room service food and what they did have was extremely expensive.

ps the room service menu was amazing, had a breakfast burrito and pancakes and they were both delicious

room service delivered ice and breakfast to us every morning

our room service was fast and good

great food from the restaurant/room service

was very nice, the room service was great and all personal was professional and great service

room service was great.

the restaurant room service as also very good

lack of room service

room service staff saturday night was rude

room service was slow and expensive, and the food arrived cold/french fries were limp

the location of the facility, room service, pool service and spa. the maids were friendly.

room service food just fair

we had to call from our cell phone to reach the front desk and have them transfer us to room service, bell desk, etc

we had room service on the first night, which was excellent, and breakfast in the hotel was just as good

drinks at the bar are outrageously expensive and made me resentful.

we arrived to the hotel late around 9pm and had a club sandwich in the bar area: the sandwich presentation was terrible, the french fries were way too many

grounds are so pretty, the spa was amazing and the bed was super soft and i had a wonderful sleep

excellent dining and bar selections

they had room service meals for him

desk could be friendlier, not tipping was strange, mattress not great, room service took one hour then i called and came quickly after

we ordered room service from planteia - a burger and margherita pizza

i had a meal at the restaurant that was outstanding, as was the room service meal that i also enjoyed

great room service

wifi not working

wifi did not work at all.

clean, hot water, good water pressure, no wifi problems, close to fast food and liquor store.