delicious dinner, breakfast, and room service

the pool was lovely to spend the afternoon around in

outside restaurant to sit down and have a drink outside , but there was some arround the swimming pool

breakfast was fantastic, the pool was lovely and big and 2 shallow ends for the kids to play

average breakfast which was pretty overpriced for what it was

nice pool

marvelous swimming-pool

pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

the onsen/warm pool is absolutely lovely

the garden/swimming pool, everything was the right taste

door to the beautifully designed rooms, excellent food, delicious cocktails, and lovely rooftop pool, this is a first-rate boutique hotel with very helpful and friendly service

hotel, lovely staff, good restaurant, they have extra activities, rooftop bar area and pool, great rooms with excellent amenities e

icicle to the delicious breakfasts and cocktails to the well-appointed rooms and refreshing pool and lounge areas

remodeled building, walking distance to downtown merida, great food at the restaurant, free parking

the truth is that it is a good hotel, clean rooms and pool too

wifi

my room was clean and spacious and good wifi

ac, good wifi

color is beautiful, at the night it is spectacular, i really liked the swimming pool and the bed in my room was very

we loved the pool and sun deck area

was nice to have a swimming pool, and it was super close to the bus station

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

the pool looked good but we didn't have time to try it out

also be aware the pool area doesn't get much sun

very good room service, comfortable acomodation, mosquito net in the window, silent ventilator.

located within walking distance to the city center, private parking on site

were respectful & a quiet atmosphere - hot showers - no additional charge for card payment - wifi - decent - comfy

attractive hotel with decent parking and is located only about 5 blocks from the main square and not difficult to locate or to

staff was very friendly and accommodated an early check in easily

great design, soothing space, super pool area

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

the wifi connectivity was spotty, so it was hard to keep in touch with family and friends

in the structure there s a bar restaurant with a local offer both for price and food

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the bed

great location, wifi works well, hot showers

hotel is beautiful, has elevators, room service, and staff was always very helpful

is a very old property which has a very relaxed service: for instance one day my room service appeared at 7 pm; another day i did not get the wake-up call and so on

restaurant on the premises makes a very blunt food - so room service was a waste.

unsafe for families with little kids, very old instalations, surprise charges!

offer continental breakfast if you don t have it ,they are very slow in restaurant with no english

room service every day, cleans everything

hotel was incredible, we felt very much at home, the wifi was awesome (you can use zoom etc (+) wifi connection to work from the hotel is excellent (+) the beds were comfortable the wifi strong and the staff were friendly and helpful (+)water/wifi/great breakfast/helpful staff/perfect location/reasonably priced (-)wifi (+) wifi worked very well, city center is just a few steps away, you can park in front at the street (+)decorated hotel, spotless cleanliness, very welcoming staff, central location, strong wifi connection (+) wifi worked great in the room and throughout the building, which was important to us since we also (+) strong wifi and hot water (+)breakfast, friendly and helpful staff, comfortable beds, clean rooms, excellent wifi, great shower

the owner and his wife couldn't have been more helpful, receiving amazon packages, giving info, laundry, making phone calls on my behalf, offering drinks, you name it - every need was met

be aware that the complimentary breakfast is only a

there is a small bar and you can get cold beer, wine or a margarita

not may food outlets nearby. sadly the wifi was intermittent. we all need wifi these days

tv did not work. wifi signal is week.

better wifi service

nice clean pool and patio area

pool and parking always clean and well illuminated

delay in room service and the valet parking was complex but that was due to the light event in the city

room service was nice when i had to stay in my room

windowless rooms - no room service and very little service as so few staff in general

equently walked up/down 50 steps

pressive green/blue ribbon art installation in the middle of the hotel )and nice pool/back patio with a peek-a-boo view of the cathedral

the pool was a great way to cool down midday

great staff and beautiful open sky tables inside with bar and restaurant

very clean, the breakfast options were great and the location was very central and the hotel has parking spots within a public parking just a minute away from the property

breakfast was also fantastic and staff was very attentive and nice to us

we had an early bus to catch at 7am and they prepared a breakfast to go for us without us asking, and before the official opening time of breakfast

great location near city center valuable price room service and free water

- great location to both centre - cheap - clean - pool was great - room service was cheap

time i made a request for room service i had to pay promptly, it wasn't possible to pay during the check-out

staff: there's very little staff available, both at reception and in room service

beds were way too hard to sleep in and room service would turn off the ac units every chance they got

there was daily room service and the cleaning ladies are very sweet by bringing fresh towels and making your bed

good climate in hotel + quiet but close to city center + good service

om service, laundry, parking) + english speaking + good breakfast selection

th room service) -

no parking within premises, although a short block away

we made good use of the swimming pool

room decor was fantastic, comfortable bed, great ac, strong wifi, spiral staircase leading to plunge pool, nice staff, able to use the kitchens fridge, coffee

i had to work during my trip and the wifi was excellent: took several video calls in my room and other parts of the property and never

and decent room with a good shower and good wifi

i also loved the private rooftop with the private pool of our deluxe room

wifi, no drinking water, closed restaurant, periodic hot water

the price was excellent, and the staff were kind. the pool was also nice.

location and swimming pool.

there is a decent lobby where a few clients would sit down and enjoy the wifi and air conditioning

very nice room for the price and location a plus with parking next door , breakfast delicious

parking was not exactly on the venue, but we had to park on a public parking lot, pay for it and

the wifi was perfect, and so is the location with all of the restaurants around

great location near everything, parking, clean

excellent room and swimming pool

hotel is very nice inside, the pool is excellent, due to the heat that merida has, i liked staying, i would definitely

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy chairs to sit on

wifi worked really well and air conditioning was great

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues which would drop signal every once in a while

location helpful staffs strong, fast, and stable wifi nice internal common seating

no wifi in room

eakfast time, wi-if password, room service - you name it)

was, overall it felt like interrogation to find out basic things

the food is not good and there is not room service

room service was prompt, the lime mojitos were fantastic, sipping in the evenings by the pool, or

location, spanish colonial style, friendly staff, pool, attached restaurant, bar fridge in room, quiet, very

the room service was fantastic as we requesting food and drinks and it was immediately delivered

the staff was really helpful, and room service was great

location private parking large room service

not eat breakfast

breakfast buffet very, very expensive. order off menu.

the mattresses were a little too hard and the wifi very weak

the wifi in my room 108 was not all that good. other than that it was great.

i needed last minute parking and a coffee maker in my room and the staff made arrangements

hotel own parking area could be used

wifi wasn t great in room

the room is so comfortable, the pool is awesome and is in a good location

swimming pool, location, character

comfortable hotel in a good location. nice rooms and the pool was too.

great garden for kids and nice pool

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

no kitchen, no room service

no breakfast , old bathroom , room service

they have no laundry service.

the pool was great for a quick cool down

great all around, ask for room with wifi working in it.

breakfast was basic but good

the attached coffee shop provided a nice breakfast alternative to standard mexican fare

if you chose to skip the breakfast, they offered a delicious boxed lunch

we didn t use the pool but sat by it to relax

custom breakfast

nice pool and some nice outdoor seating although chairs of cast iron aren't very comfortable

staff, delicious breakfast, clean pool, huge bed

were having a pool party till 22

we used the pool frequently and although it is somewhat small it served its purpose

the water in the pool was stagnant, and it didn't seem so clean that i would have wanted to swim in it

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised a delicious picnic breakfast when we left early, assisted with an urgent call to

breakfast was amazing. the location to the city is fantastic! the pool was refreshing.

lots of space, in the upstairs there is a kitchen with balcony and in the balcony have a small jakuzi

the pool area was uninviting.

the bed was very comfortable and the wifi worked well as we had our own hub in the loft

room service was also really on point and consistent

i loved the courtyard and the plunge pool

helpful staff, clean and nice but small swimming pool

wifi worked well

wifi

pool is more a dunk bath. it's very refreshing, though.

the pool wasn t too inviting and was out of commission during our stay.

the swim pool is rather a 2m pond, haven t seen anyone inside

the pool is minuscule and down another flight of stairs

the pool is more of a fountain, or a plunge pool. not an issue for us, though.

the same restaurant also provides room service during the day

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

we used the paid private parking at the hotel for our rental car, which was convenient, and used room service from the attached restaurant a couple of times--also nice

it would be nicer if they provided breakfast in buffet style.

very clean, lovely pool area

i thought the breakfast was more than enough for me - coffee, fresh juice, yogurt, fruit and toast/pastries

was spacious with nice storage and a private pool

breakfast was limited

wonderful hotel focused on adults, beautiful room, excellent area and great staff

loved the private wading pool on the patio

if i had to mention something it was the pool service could have been quicker

will try those next time we come back)

which was very good

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

room with plenty of space and clean, room service every day, aircon, hot shower, pool towels if asking for, pool was most of time clean

rear of the building has weaker wifi and some bar music reaches from calle 62

the good staff, the breakfast, etc.

nice with free parking at the hotel

breakfast seems to be a new service offering as it was initially not clear if it was offered

dedicated parking 50m

we really enjoyed using the pool and the attentive bar service

nice bar in the hotel and generally a pleasing place to wander around

the bar staff mixes excellent margaritas and reception staff is very helpful and charming

the parking situation wasn't onsite.

the settings are amazing, it is a proper hacienda, as you would expect it, with a lovely pool and a small courtyard

parking is included which is a great thing because i guess it can be quite hectic to find a parking

wifi was good

we stayed in the upper level suite overlooking the pool and it was absurdly, delightfully grand the terrace was lovely, the bathroom beyond big

the pool is big and since there are only five rooms in the hotel one can pretty much have it all to

decoration, the murals, the pool

pool looked like it hadnt been used in years and was not inviting at all

parking was more convenient but staff willing to step up to help

not much really, they even have parking included one block down the road.

there's secure free parking too