choices are expensive and very limited

only critique would be no information in room on room service and was travelling alone ended up having a snack instead of a dinner

the room and stay was great, i would prefer room service though

were thin and let light in bathroom door see through exiting car park with card not explained no room service no restaurants nearby car park not

no cooked breakfast and no room service

really good location and excellent staff! fab stay and great room service

the room service took over an hour to come which was not

have preferred some more choices on the room service menu, maybe a replication of the restaurant menu while the restaurant is open

no telephone in room to contact reception, delay on room service once ordered lack of towels

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

all the team was lovely? room service was great , easy check in and out

new husband and i wanted room service for the extra luxurious touch but the availability times were very limited

staff very helpful great room service

it was impossible to contact anyone for room service, as there was a qr code to be scanned i order to contact the staff however it was not

no room service until 6pm, only poor quality bar food during the day..

great staff that were friendly and helpful, good room service with nice food.

room service was a lovely touch after a long day shopping

and spacious, incredible comfy bed, lovely hot water too, i had a great soak in the bathtub,room service was excellent and fast

we ordered room service and the food was very good

i dont know but none would work, for example i tried calling room service by pressing quick dial button and it wouldnt go through, i had the same problem when

no bar restaurant room service

room phone not working so couldn t order room service as we wanted we had to go downstairs

was not 24 hour room service they wouldn t serve us in the bar because we hadn t reserved a table

shower was pathetic phone in room did not work to order room service food was awful

room service prompt and the food was delicious

100 if not paid in 2 weeks)

the receptionist took our car registration number and told us that we would not have to pay the parking fee

excellent location and staff attentive. also free parking.

additionally ,we received penalty notice for parking on -site 60

room service was great, facilities were amazing and breakfast was great

room service only on 2nd day

despite needing and requiring room service i had to pause two really important meetings to go down stairs because a) no signal to

once did anybody do room service of any description although a sticker was placed on the door the one day saying it had

room service available but

the location made it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

the fee wifi was hopeless

parking especially when afternoon parties are running

clean, spacious, arrival time up to 2300 and plenty of free parking.

location , the decor and the complete refurb of the restrauant and new bar , i stayed here bout a year ago , what a difference , this time i stayed in one of the lodges

staff were very friendly and the room service was done to a good standard

please improve the wifi..it is woeful..

any bottled ales to improve the beer offer)

the wifi the staff were cheerful the space

on straight away staff friendly made for a very enjoyable shopping weekend and the drinks at the bar very reasonable too would defo stay again

when i ordered room service the lovely guy commented how hot it was and went above and beyond to sort this for me

room service, sky television, large comfortable bed, easy access to get into liverpool, great

lovely and clean. friendly staff. busy bar and a nice vibe. room service and food was lovely.

of the restaurant find it had too many drinkers not suitable for families but used room

room service - cups not cleaned & bed not made - could have done with 2 hand towels instead of 1,

room service for breakfast was a lovely touch!

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

room service cooked breakfast hot on arrival excellent

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

need to do breakfast room service

breakfast was amazing rooms amazing room service amazing bar staff amazing chefs amazing restaurant in the hotel

room service was over an hour but staff explained they just had a busy spell.

us that there is a large group booking taking over entire restaurant, i was only allowed room service meal which i had to collect from restaurant

room service was very limited and expensive but on a par with most hotels, so i didn't expect

room service, again really good

tea/coffee facilities/room service if you needed it and breakfast in bed if you wanted it

ich we had delieverd as room service) could of been a little better - small things, like butter to go with the toast,

we also had room service for dinner which was delicious

we didn t go down to the restaurant but the room service food was excellent

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning for breakfast

well equipped kitchen, quiet location despite being in city centre

the apartment we stayed overnight was more spacious than expected with a good kitchen & tv entertainment facilities

location comfort cleanliness and free wifi in the room

rang prior to arrival to ask for early check in and were very accommodating

clean twin rooms and good size kitchen and lounge

free parking even available outside the hotel

free on street parking was brilliant

to door and was situated in what looked & felt like a lovely neighborhood with plenty of street parking & shops, cafes and bars nearby

off street parking, no charge

free parking was a bonus

location perfect, room service good

location, nice comfortable bed, big room, good room service

nice bedroom and on-suite. kitchen facilities in bedroom was added bonus. great breakfast.

our laundry for a very small fee

we did not have wifi connection in our room

although the hotel does not have a restaurant or room service there are plenty of great places to eat on the

staff were very helpful, the rooms were beautifully presented, the location was spot on and the room service was what you need

we got a bit confused about room service times and ended up trying to order five minutes

morning room service n check out time

room service in morning was rude tho but everything was good

i also appreciated the room service team for their prompt service and attention to detail

room design, room service, and staff

lovely rooms & the room service was fab

the room service menu didn't work

oks very inviting) and room service

room service not in every day

no daily room service.check in process is too long with queues building up.

could have had biscuits, 5 tray charge for room service is a bit much for one person to pay.

no room service which would of been a bonus for us to order for a snack on arrival and before bed

size of room service

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the guest had to collect and then carry

considering the price paid, no room service, not enough facilities

bar is open and room service did available but there is no sitting within the central hotel at present due to covid

don't like self service breakfast so next time i would use room service

no room service offered

central location and very obliging friendly staff room service, towels milk, wateretc excellent.

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru the music amd shortly after 12 it was all over, would defo stay here again id leave

wifi was also good

was noise until late but we did know to expect this obviously being above an irish bar but the room and beds were comfy and didn t bother the kids at

it s above a bar but don t let this put you off as we didn t hear any noise at all

absolutely spotless. lovely, helpful, friendly staff, great room service and free parking.

limited choice on room service menu. when alone and working away i have my meals in my room.

and i go quite regularly as i have treatment at the royal hospital loving the fact they now do room service which saves me having to sit alone in the dining

i ordered a room service steak and unfortunately, it was as tough as a boot

very clean & the beds very comfortable tea coffee hot chocolate making facilities in the room & room service was a bonus the hotel is central to all attractions & although a stones throw from

small matter was that room service came in our room without knocking and while we were still in bed

3 surcharge for room service

food on room service - some of it was cold and unappetising.

overpriced breakfast's and room service! quality of food wasn't worth the money!!

it took along time for room service to respond and the restaurant was closed.

lack of room service during daytime hours, and not always completed by our early evening return

clean facilities and room service was great, they do amazing pizza

out of the pizza option from their room service menu at 11pm this service runs till 6am

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

ordered room service for dinner. food was delicious, prompt and service fab!

room service and 24 hour reception

for that price and i wouldn t have had to give them a 50 deposit to order a salad from room

no room service or milk for tea and coffee making

location. room service

location, breakfast and room service

tried to order food through room service

there was no water in the room, and no phone so we can call reception or room service

room service tea coffee kettle in room

room service dinner was un eddble

room service finished at 10 pm. midnight would have been better for us.

they have a restaurant and room service, and hotel staff were prompt with helping

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service, which was delicious

it was very clean and the room was massive and the bed was so comfy. room service was excellent,

room service available added 6 per tray added

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

oom service)

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

room service, cheese sandwich, dry as a bone and 7

staff were great very friendly had room service for 2 am snack and breakfast in bed which were both excellent and staff went above and

was excellent, room was very clean and tidy, the bed was extremely comfortable and the room service very good, also reception very polite and helpful, will definitely be going back

room service charges 5 per tray so i decided not to order any

didn t like the 5 tray charge for the room service

property was extremely clean the hotel staff was very helpful and room service was 10 out of 10 the receptionist and check-in was extremely helpful and

staff excellent, excellent breakfast great choice, room

waiting for room service; we were told by staff that the food order would take 1 hour which shouldn t happen

dining room good, room service excellent

not believe in the limited room service we could not even get tea bags and milk for the room at 11pm visited reception several

over last minute, room service was great and fast

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice, breakfast was plenty full and

tray charge for room service was a little steep compared to other places i have stayed

dirty sides no room service, breakfast was shocking no veggie options, staff rude

was told go to the room and order room service

friendly staff, good room service provided

smoke alarm at 7:30 am, no room service or telephones in rooms - overall somewhat run down

fab breakfaat pleanty of choices and real cereal - kellogs went down a treat with the kids

phone in room, no room service

and it was like a building site in the entrance and no bar or restaurant open so no breakfast or room service

information in the room about room service, how to contact reception

we put a do not disturb sign on the door but still had room service knock and try to enter in the

no room service, scruffy rooms. awful

the room service was so yum too

room service should have been 24 hours but on the friday evening they could only offer chips as a

we stopped for two nights yet we didn't have room service to make bed or have clean towels

excellent room service it was quick and delicious, cocktails to die for

room service was excellent the staff were so friendly loved our stay thank you.

not big enough as me and my daughter r plus size ladies and would have been nice for menu for room service was the the room also the room we had was hard to find also out of the way so was

the room service menu could use a few more traditional meal options.

room service was only a phone call away

could not order any gluten free room service as they don t cater for this

was overcharged on final bill by someone else s room service, staff rectified

ordered room service

this was promently rectified by room service and another plant based option was quickly replaced

no water in rooms, pods for the nespresso were all decaf, no room service menus in the rooms

i could possibly point out anything wrong with the hotel as it s amazing, however maybe the room service food could be slightly better improved as we received toasties that we could not

fresh mugs and glasses were not given for our 2 night stay. no room service menus in the room.

food room service would be a good addition to the hotel.

breakfast was very fresh and loved the free room service to our suite

room was so comfortable, it was warm and cosy and having our breakfast delivered by room service was a treat

of the rooms, really good shower, comfortable bed friendly staff, free room service for breakfast

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

room service available (we didn't use it) all public areas clean and in working order (-)restaurant and room service is a very limited menu (-)room service phone was out of action (*) room service available with very limited choice but fair prices (-)menu limited in resturant and room service but plenty of restaurants within easy reach (-)restaurant and bar were not open and the room service qr code didn't work (+) no room service but not a problem you ask staff and they get you it (-) room service was advertised everywhere but unavailable, which didn't effect my stay as i had no (-) stayed 3 nights and we were advised there would be no room service during our stay, linen change would be (-)are signs everywhere in the hotel stating that they do room service (no time limit stated)

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the reception so made to wait to check in obviously they come 1st before the paying

the wifi was a bit slow but really got no complaints at all

very strong wifi, free

st station easy walking distance to liverpool one, clean room friendly staff and lovely buffet breakfast