room service (though they do offer a to-go option from their bar/restaurant (-)but we endup not using it at all, they give you two option for breakfast, buffet or you can order room service, we entered the buffet but it was very limited one, just few main dishes (-)lack of room service (-)would love a jacuzzi in pool area. room service would be a treat also. (-)is no restaurant in the hotel and no room service that's a bummer (+)hotel is good for the value, however there isn't any room service, nor is the ice machine very accessible (-)accessibility to ice, room service, and a more equipped room.

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

lobby bar is so noisy that i could not hear the young lady who was checking us in

and the wifi was great for work

it was a short stay, both the kids would have rather just stayed there all weekend

staff was incredibly, room service and food was fantastic

ordered room service and we tipped because it doesn't say it's automatically added to the room for gratuity

room service was delicious

i had no issues housekeeping was very helpful and tentative and room service was very beautiful

room service was excellent

room service is good

room service was excellent. i loved the burger!!

staff, clean room fast and simple to use room service

there was no breakfast! no amenities! no room service, no housekeeping, none!

amazing room service

didn't like the fact that there was no room service

i hadn t realised there was no room service but couldn t fault it otherwise.

excellent room service and staff, with very helpful reception personnel

ich the website didn't relay the fact that it cost anything) and room service which was extravagant for what i got, a simple and bland meal

staff were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good

d brought it up to our room as there is currently no room service) and it was outstanding

have t o call room service for compliment tray ice, which, for me still requires a

room service valet service breakfast menu

my experience with room service was very slow

restaurants and room service i

also, room service was not available which i think is weird during covid because it seems more

s supposed to be available during the weekend and it

room service location and property itself is great.

i also like the different restaurants on site and room service

like 75-80 the entire time) 2) no early check ins 3) pretty dirty and run down 3) late night room service randomly closes early

room service between 9pm and 7:30 am

we were told room service was available until 0930pm but no menu as it was only available from tv

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

we like room service so a lot can improve in this domain .

very late room service so not always done when we had been out for the day

there was one young lady having to wait tables at breakfast whilst also delivering room service

small room , uncomfortable foldable bed , have to request room service

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until check in

from this, there were the little things like not having enough coffee/milk for our stay when room service is now done on request

limited room service menu

room service was excellent, valet parking a park and the location was superb

room service, no housekeeping and when we had some on the fourth day they made the beds with our

there was no room service, but that s because of covid, and couldn t be avoided.

way too expensive for what you get, no room service, no real restaurant

a jack hammering noise when any room uses hot water, no room service

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

variety of food locations and options, room service

you with almost anything right inside the hotel from restaurants, to a pool/hot tub, to room service to the gym

no room service or continental breakfast other than that it was perfect

room service was quick, accurate and very

the staff of ms sammy very warm and friendly, and room service are so careful.

room service for breakfast was good

restaurant & room service hours

restaurant in the hotel is not working though, so they don t have room service

parking, front desk, restaurant, room service were all out standing

room service arrived several hours after the phone call was placed

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

t room service will bring it)

only complaint was that we ordered room service, i received a waffle, and it was room temperature

room service was fast and helpful

exceptional staff, great breakfast for room service

room service need improvement

room service was fast with plenty of selections

great, i had room service

room service was perfect

due to covid pandemic rules, no breakfast room service available, but there is coffee shop downstairs, dd and starbucks nearby

room service great history of jfk and so much others

ordered creme brulee from room service

the room service was out of this world. all of the food was delicious.

room service

room service was good and timely

room service doesn t answer the phone 50% of the time

the existing bins are small

fridge, food thru room service

of covid there was no room service

staff went above and beyond to help us during our stay, the hotel was spotlessly clean and we had room service on every day we requested it

closed in the evening and the front desk person made sure we would be able to place an order for room service

look out for extra charges such as room service related to your

but if i'm to be nitpicky

did not like the room service

you could have room service as an option

r that price it seems fair) - the room service food could be improved

room service menu for food was limited

wish breakfast room service was available. nearby parking was very expensive.

also a perfect hotel if you want to lounge around and order room service for a night, which we did

ordered room service once and it was

i would also recommend getting a restaurant that has room service

the room service didn't work well, food never showed up we had to go pick it up...

no room service or continental breakfast.

the restaurant next door also does a full breakfast, lunch and dinner room service

staff, room service

convenient, restaurant close by, room service

and the room service was to die

room is great, clean and comfortable, friendly staff, great room service

room service food was just okay.

i would have liked for there to be room service.

room service was quick and convenient

bed, clean room, room service great

room service and meals available via room service was/were excellent

room service breakfast was very fresh, and delicious

see above re breakfast. room service was good generally.

an item i ordered didn't come my room service so they took it off my bill

during check in

only room service

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

room service got every item on my dinner order wrong

room service hours were unacceptable and may cause us to not stay at ritz any longer.

room service was prompt, friendly and delicious

beds are super comfy, rooms are quiet and spacious, oak bar is really fun, room service is great - location is perfect

thermostat worked well, room service friendly and efficient, facilities up to par

breakfast was good, overpriced but considering it was room service so that was expected

the price of the food and limited room service menu.

perfect location and great room service.

room service for dinner was quickly delivered and reasonably priced

delicious and very fast room service

although some of the services like valet parking and room service was not available due to the pandemic, the hotel was well maintained and the staff was

ich i didn t take advantage of but was highly tempted)

no kids food on room service, pool was closed

i downloaded it for ease however ended up utilizing the room service phone for orders

location - room location - room service

could not call down to front desk or for room service

order wine to my room one night, you can't actually order from the waterline and the selection of room service wine is horrible and expensive

very expensive parking and room service charges.

room service was quite pricy

pricing for room service and the $10 charge added to have them bring it up.

from reception to room service to concierge everything was great!

this was our second stay at this location and the staff and room service were excellent

is very well located, the rooms are spacious and comfortable, clean, location is just perfect, room service (and the dinner was superb) (-)room service forgot 5 items 3 that were ordered over the phone and essentials like silverware and (-)of covid, many of the guest services we re not being offered (such as the restaurant, bar, and room service) (-)coffee/tea pot also would have like different room service options and more info on nearby (+) wish room service wasn't quite as expensive add on but forces me to get out and pick it up (+)clean, spacious rooms, courteous staff. excellent location. good food in room service. (-) room service said it would be about 20 minutes, ended up being an hour (-)restaurant/room service very pricey, but it's boston. (-)no room service, you have to order online and picking (+) rooms always very clean, room service very efficient

the breakfast buffet was very expensive

nice rooms. comfortable and modern. great gym.

there wasn t a good snack bar where you could get fresh foods and go out the door.

also,early check in when people are driving 3 plus hours and need to rest or freshen up

staff from check in, to room service to housekeeping were exceptionally friendly and helpful

the business centre was a bit basic, and room service was expensive.

room service menu

yummy room service

we ordered room service for breakfast almost every morning

is no late night room service, no food post 11

comfortable room. super quick checkin. great room service.

in the hotel, complimentary tea and coffee all day in the lounge with a bar and restaurant with room service options

i ordered room service and also dined at the hotel s restaurant and found the food to be excellent

restaurant was closed, no room service available.

in room service was great but it would be better if there was a restaurant we could dine in in the

so many additional charges for room service that we just skipped it.

clean, room service is good, also flexible with early check in and check out, just be nice

$4 charge for room service

the food from room service was just ok.

and they say room service is

room service was extremely good and received fast

room service was great quick and a good

room service options were somewhat limited, but the food was great.

more options for dinner on the room service menu.

location. doormen. butler service. room. housekeeping. room service.

room service cooking soup that warmed my stomach

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes for anything to be delivered

beautiful hotel with an excellent pool, spa, and restaurants.

breakfast was disappointing

room service.

lack of room service in the proper sense.

room service was tacky being delivered in a bag

guess the only thing i didn t like was the room service menu was limited and didn t actually come to the room

overall comfort amenities location staff were so kind - front desk and room service

coffee in the lobby, the room service food was basic, not great, the toilet in the room barely worked, when we booked the

friendly staff .room service is perfect. great breakfast buffet!

since the restaurants and room service were closed, the hotel included a credit to buy food/toiletries in the lobby shop

patricia from room service

call was not answered when i called for room service dining

no room service room fairly small for the price

breakfast/dinner restaurant option, 10 post fit the basic requirements, a true restaurant w/room service would have been perfect

the bed was extremely comfortable, the room service was very attentive and polite.

room service and house keeping was excellent

wish they had room service for breakfast.

house keeping/room service was very friendly and helpful

no tea or coffee facilities in room. could order from room service however not before 6am.

the ipad useful for weather updates, recommendations for restaurants in the area and for ordering room service

after calling room service they came up with 2- 6 ounce bottles, no ice, then they had to get me ice because i

only thing we had difficulties was with the tablet in the room when we were trying to order room service

were noise issues with our room and they resolved it well, giving us a room upgrade and free room service, so it was nice to see a hotel really address an issue

room service was fast and arrived hot

room service food, was

to get information on room service menus as well as additional items for a birthday surprise took over a month

great location and fast room service

was great, room was clean, room service was good

restaurant was convenient, but it would be nice to adopt a more modern method for ordering room service

room service breakfast was wonderful and the hotel is nicely located a half block from a subway

broken ac slow restaurant and room service. no newspapers

we seen the same set of silverware on the floor from a guests room service order and it stayed on the floor in the hallway for a good full day and overnight

room service was delivered at the scheduled time

the hotel restaurant was very nice, and room service was really good

room service and other staff members were extremely welcoming, professional and quick to assist!

window from bedroom into bathroom was very weird room service was excessively expensive

room service was prompt and the food was delicious