the room service never respond the calls

bad service especially the restaurant and room service, one hour to get an expresso two hours to get the food at the restaurant etc

we as a family have had so much experience all over the world staying at 5 star hotels, room service food was also fantastic, hot at all times and the steak was the best we have ever had

enough towels in room reception is weak room services very sluggish breakfast few chooses room inside is old painting and dust is all

pool and beach were amazing

my room was impeccably clean, beautifully designed, and provided the ultimate comfort, while the room service was prompt, courteous, and delivered delicious meals that added to the indulgence

for instance, on a couple of occasions, we had to call room service multiple times as basic facilities such as shower gel were not refilled upon cleaning

liked the tranquillity of the area, the comfort of the rooms, the room service and the facilities available at the resort

room service is not the most quick

from the warm welcome at reception to the impeccable room service, every detail was meticulously taken care of

hotel rooms lack so many things, no hotels guides or room service menu, empty fridge etc

who was in charge of the floors housekeeping & room service

we ended up getting iver priced room service and beer instead

we had room service the first night which was really tasty but the next three nights we went to the

we ordered room service from the italian restaurant, the pasta with shrimp and gambas was without shrimp and

we ordered some room service food and the fries were very cold, but apart from that small detail everything else

we stayed during ramadan, room service of sehur was good

ong room)

room service: dinner - chicken risotto was undercooked and not too good

fatim-zara room service supervisor was extremely efficient, professional and friendly

the pool was very spacious, and the hotel itself aswell.

i also absolutely recommend the spa

service spa staff restaurant

more theme restaurants in the main restaurant

breakfast :( can do way better. (+) very good breakfast and snacks at the pool (-) they should open 2 more theme restaurants in the main restaurant (where you eat breakfast) and the restaurant at the pool as these are two very beautiful fullt equiped restaurants (-)the breakfast (+)breakfast was good, staff amazing (-)free spa offered but not appointment available breakfast is nothing exceptional for the price

cept pool and room service): you definitely feel that there is a treatment for moroccans and for foreigners

the breakfast buffet and room service are nice as well

feeling with the staff

room service a bit weak, salt and cumin not provided with eggs ordered in the breakfast

room service was too slow, it took them 45mn to get my order, a sandwich which was not good for its

staff were very rude and no room service

no room service, can't carry even the morning coffee to the room, which is disappointing

there is no room service !

there is no proper room service none to serve a glass of water at the entrance if required, not a single bottle of

parking, reception, room service were all very good

even the pillows like stone inside it, the bathroom not clean and old, no towels and i called the room service to bring but they didn t care

girl at reception and all staff are wonderful ud83dude0aud83eudd70 boy's reception and breakfast are great

nice breakfast

we parked our car in front, the room was spacious, the bed was comfortable and clean and the breakfast buffet was good

breakfast was good enough and the staff were indeed helpful.

very poor service, the room service is so bad , food is bad , shower gel at the shower not working

room service ,food brought cold and not even what we ordered

was excellent and the staff very friendly the spa service was really good and professional the room service food was

room service was hard to order.

room service daily with honest kind girls

the front desk staff member's breakfast staff cooks chef cleaning staff night front desk staff everybody everything was stellar

great location, great breakfast, exceptional service and staff who made us feel like home.

not enough place for parking

i didn t have breakfast but the location of the hotel was perfect

good staff, clean building and good breakfast

room service reception staff breakfast quietness

super clean. smelled great. breakfast was delicious. comfy bed. good location.

the breakfast was wonderful

location, comfy bedroom, good breakfast. clean and cozy.

the breakfast was amazing

breakfast buffet, options inside the room.

you stay for a few days breakfast was ok

clean and breakfast

a wonderful full breakfast

breakfast had limited options,very small and if you ask for more ( egg) they will charge you

excellent bed. very clean. good shower. good breakfast. excellent service. fast wifi.

breakfast selection was decent but hot food wasn't hot.

en the hotel was busier with a conference).

limited breakfast variety during some weekdays

the breakfast was done the way that i love it, and the chef is really nice and competent

clean, calme, quick check in. nice breakfast

breakfast buffet was a little slow replenishing items, but delicious!

breakfast was basic

professional staff, excellent wifi, good breakfast

good breakfast selection and close to everything in agdal.

adil the owner of the restaurant/ cafe ( free wifi ) across this hotel , is another man to give a big clap to (+) the bed was super big and comfortable, very clean room and no noise coming from the outside, the wifi speed was just perfect, very strong and reliable, the ac was extremely powerful and worked (+)neighborhood. calm. clean. good wifi. washing machine available.

abderrahman was working nights and was so on top of things that he remembered my room service breakfast (after just one day) (+) the prestige suites are magnificent there's an amazing room service team in this hotel : special thanks to rafek (+) ud83eudef6 the room was amazing and the room service also (-)room service give us an expired milk for the breakfast they fix it once we called them and they (+) very clean rooms and very good cleaning/room service (+) gloves provided for restaurant buffets, room service cutlery and plates provided in sealed cellophane, online room service menu 7 (-)room service forgot 2 consecutive times the drinks ordered to accompany the meal (+)view, bed is comfy, service requests are handled promptly, and the harira (moroccan soup) from room service is consistently one of the best i've ever had (-) room service, (i placed an order at 11pm) took over 90 minutes and several calls, to arrive (-)room service food was excellent (fish, salmon, soup) but clearly there was a problem somewhere - (+)my children loved it and room service was top! i loved the forest next to the hotel.

no wifi for most of our stay

not only they allowed us to have a nice pool view and late check out, but we also got a free room upgrade

we want to thank the whole staff at the breakfast, restaurant en swimming pool

improve breakfast facility

the swimming pool didn't look very clean

the overall grounds of the hotel are wonderful, with a lush garden and a lovely pool

the breakfast was absolutely delicious and varied, with a great view of the garden and pool, providing

wifi can be sporadic but it helps you get off work and just focus on recharging

good free wifi very helpful and pleasant staff nothing is too much trouble

i enjoyed the room service that was provided

the location/parking is great and the breakfast was good.

breakfast was great and had many varieties you can choose from

good facilities, good food, parking., balcony, big bed and large room.

i appreciate the parking space

room service was 10/10

the hotel does not provide breakfast with room service. location was excellent.

great location and great room service and food

it has a function kitchen but i only needed to use the fridge

however, the kitchen, sofa and room area was very spacious, so if your use to shower on above style it is good

cept breakfast) needs

breakfast was superb room service

for example; when i ordered for room service it took forever to be delivered

is not up to standard, especially the bathroom & floors in our room restaurant & room service food

porter service and parking were convenient and good

breakfast was quite nice and fresh

location is excellent, and as we were lucky enough to get one of the free hotel parking slots, our car was immediately outside the reception

the breakfast was very good

exceptional and friendly staff, location is central. very clean rooms, free parking

the breakfast spread was ample and delicious

stayed there for vacation but i met a lady who was very rude with us doesn t have spa room service was poor

i loved specially the room service, i had dinner in my room with a simple call it was tasty and very speedy

2 room service only until 2200 that mean ifs mean if you need water or any drinks no

i had to order room service a couple of times, and the quality of the food was quite poor

room service, i called room service to have my breakfast in my room then when i ask for what i can

poor breakfast.

nice experience except the parking was a problem.

location: 15 min walking to city center, the attitude and kind service of staff, basic but good breakfast, it is a safe place for tourists, ac in the rooms

breakfast was good but limited options

very good customer service and breakfast

the room service and maintenance reacted very quickly for small requests

due to expansion of adjecent railstation traffic movement and parking is a challange.

breakfast very simple and very few things. no parking in the street, just over the pedestrian.

plus there was no parking space and there was a construction in front of the hotel, which made my family scared at

great location, very welcoming staff, nice breakfast and clean hotel.

no room service or amenities gym is an old room with some machines, 2 out of 4 not working and only

and their colleagues, who work in various departments including the front office, canteen, room service, and the restaurant on the 5th floor, went above and beyond to make our stay

the same unkind & unprofessional lady who embarrased me at iftar said they can not provide it as room service

we were a family of 4, two little kids, and had to book 2 rooms. we used only one.

parking space

no room service for food, no electric kettles in rooms.

staff at the front desk, room service and at the restaurant were exceptional

minor detail about the room service

free parking - there was always a place available

mornings were made brighter thanks to ramata, whose kind nature and radiant smile made breakfast a lovely experience each day

breakfast was good. room service provided too

however though it was open the bar wasn t stocked and no staff

the hotel also has a decent gym for guests to use and the breakfast had a variation of things to choose from

the wifi did not reach my room.

poor wifi

appreciated the free on site parking and free wifi however the wifi was a little unreliable

noying), and be careful of balcony

the room was brand new, bar was very trendy

weekend had music from the bar downstairs,was loud until midnight

excellent location, friendly staff, great wifi

en coffee machine is not working); -room service is questionable if

room service etc on offer

atm machine,no room service menu ,if you change your room to a different one you will need to pay and clear all

not cleaned; - bad smell in bathroom; -poor breakfast

though we didn't use)

room service was prompt and efficient, and the breakfast was excellent plentiful, fresh, and

the spa and its staff were great

small, cozy hotel, one restaurant and a spa section downstairs

were great gave early check in and late checkout

breakfast was fine with various options, only lacking healthy options like seeds and nuts (i (-)lack of healthier options at breakfast, as mentioned above (+)fantastic breakfast (+) breakfast is good (+) extensive breakfast selection (+) the breakfast was exceptional (+) i only suggest that they improve the breakfast (+) the breakfast that's included is also amazing great value for money (+) new, well equipped, good location and nice breakfast (+)room was great, the whole hotel was very clean, all staff were very friendly and helpful and the breakfast buffet was very good (+)the location was great and close to the attractive areas. the breakfast was simple but delicious

first floor rooms are right above the bar with live music

close train station and restaurants. enjoyed the jazz bar and restaurant.

the facilities themselves were excellent--the rooms were clean, the wifi was stable, and the staff was super helpful

breakfast is really rich

good breakfast buffet options and decent coffee.

excellent location. lovely breakfast. staff are so helpful. great value for money.

staff was friendly, comfortable rooms, clean and excellent wifi. cafes close by.

the breakfast was also one of the highlights: diverse, plentiful, and with fresh products, giving us

great location. great breakfast

the wifi was spotty, but it was okay.

breakfast could be better. a little bit noisy as rooms face noisy square

breakfast could be improved by making sure it is clear customers could order eggs cooked as they

friendly - helpful staff - modern - clean - great breakfast - perfect location

the breakfast can be better and the wifi kept dropping

breakfast could be improved.

room, has a little balcony, clean, comfy beds, good shower, nice breakfast with quite a variety of options to eat

very clean comfort room, great breakfast, good location !

breakfast was quite good with a reasonable assortment of cereals, meats, yoghurt, etc

also free colorful breakfast

breakfast was wonderful

the breakfast

an hotel buffet breakfast, it was quite good, an excellent variety of fresh viennoise pastries, hard-boiled eggs,

the breakfast

the breakfast was delicious and the staff serving it was very friendly and accommodating

all is good.location staff and amazing breakfast.

we got a 4 am airport shuttle, but had to pay the room-w-breakfast

breakfast was included and delicious

excellent staff and good breakfast

corner of old bazar, moroccon style building, budget, bit noisy but in the taste of the life, wifi signal was week in my room, following day i jumped other room, they are goot, great location,

good breakfast

a hotel with almost 100 years history.good location, better breakfast than other hotel, got tv.

breakfast on time ..

the facilities are a little bit old. very poor wifi, no signal in the room.

building interior fantastic location but expect some noise good shower, piping hot water good wifi good ac/heating comfy bed decent breakfast washer and dryer at an extra cost - wasn't cheap

wifi was not always working

wifi signal was intermittent

slight challenges with wifi but might have been temporary

no tv, though wifi excellent

beautiful facility and nice staff, great breakfast

breakfast is awesome man!

so beautiful, great location, lovely staff, wonderful breakfast and rooftop lounge

host was extremely nice and helpful, breakfast was nice

super accommodating staff, great breakfast and amazing location next to the casbah

there are several restaurant choices on site, including room service

room service was excellent

more prompt in answering the calls to room service.

not many vegetarian options on menus/room service

accommodation , we were upgraded and small touches were all over the room , floral decoration, room service, everything was outstanding

the hotel is very safe and clean and offers room service until 10pm with a great menu

from the location & receptionists and amine that serve breakfast & cosy rooms breakfast is delicious and all what you need you will find it there highly

you are latecomer, parking could be tricky

staff and parking right out front

the parking was very helpful and very safe for those who want to rent a car

free wifi

we chose the hotel because of the parking lot

unbelievably clean (they also have room service)

very beautiful, great staff and excellent breakfast

the provided typical moroccan breakfast was excellent and the crew was very friendly, eager to help with every question

breakfast was excellent

very nicely decorated, nice helpful staff, who helped us with the laundry service, good breakfast

room service,the view and the staff

room service was excellent

room service was very good

and the room service is perfect

rooms are very clean, room service is excellent the food is tasty and overall they best hotel i visited in

laundry was really cheap and efficient service

the breakfast was okay. not a buffet but a set menu. nothing amazing

and the breakfast and the views it's excellent

perfect breakfast and very good wifi

breakfast is good

arrived via room service and was not what we had ordered

staff were amazing, from the room service to the ge eral manager, everyone was so nice and helpful

from the valet, reception, breakfast, housekeeping & pool; thank you all for your outstanding service

a few lounge beds by the pool - total luxury and relaxation when you got one but not always available

the staff, the rooms, the breakfast, the location - it was truly all exceptional

daily room service

breakfast was also great, although not a buffet they had plenty of options

staff was very friendly, room was very good, just close to beach and breakfast was also good!!

staff are delightful and the breakfast excellent

i liked breakfast, enough options to choose from (it's a menu to order from - not a buffet) location - very

no constant room service , view is not good , high cost

calm place breakfast is not too bad room service can be improved

room service is an option

the wifi was very poor.

free parking

the location is messy, access to main door and parking are challenging, the hotel looks quite new and great

breakfast amazing. reception staff very responsive. spa was immaculate.

wifi stopped working 2 times during my week long stay

spacious room, comfortable desk, big window, good wifi very close to the train station

no wifi on 2&3 floor, shower drain was slow

strong wifi signal

t ok)

the location is difficult to reach if you are driving the prices of the room service are high.

room service and cleaning staff very kind and helpful

if all was at expectation if i needed anything else that could made my stay even enjoyable the room service quality was really good cannot wait to go back

the menu for room service could be a little more varied

room service very slow , otherwise this hotel best one ever

under painting no wifi breakfast is very poor

o choice ) the hotel smell painting there is no room service even i stayed two night i have met the room service lady and ask them to clean my room

no air conditioning, no room service, bad wifi,

always friendly personal, also at breakfast and reception and room

the hotel was noted to have a restaurant and room service, it doesn't

also mohamed who provided a welcome assistance at the restaurant and superb room service

hotel is squeaky clean and newly renovated, sound insulation in the room was impeccable, generous pool and fitness room with modern training equipment open 24/7

need more options in breakfast

breakfast could be more varied

breakfast buffet was good with a smooth decent coffee that for once doesn't rip your tonsils out

this guy kept calling my female friend and myself

m also a woman) on the room service phone to ask us out

spacious room with balcony, good room service.

and there is no room service

no facilities. no restaurant to offer lunch or dinner. no room service. small hotel.

i had looked forward to the spa but it was closed and looked like it had been for a very long time

the staff is nice; they helped us do laundry for a reasonable cost

cool decor, in the center, staff helpful, good wifi, goood breakfast

stayed only 1night in casablanca, the room was good, wifi was good too

good wifi