who was in charge of the floors housekeeping & room service

we had room service the first night which was really tasty but the next three nights we went to the

hotel rooms lack so many things, no hotels guides or room service menu, empty fridge etc

we ended up getting iver priced room service and beer instead

service at the pool bar was rather poor, and the quality of the room service/ restaurant food was a bit disappointing for a 5-star hotel

we as a family have had so much experience all over the world staying at 5 star hotels, room service food was also fantastic, hot at all times and the steak was the best we have ever had

the room service never respond the calls

enough towels in room reception is weak room services very sluggish breakfast few chooses room inside is old painting and dust is all

bad service especially the restaurant and room service, one hour to get an expresso two hours to get the food at the restaurant etc

however there is an excellent wifi connection throughout the hotel, and i eventually watched the news on my

my room was impeccably clean, beautifully designed, and provided the ultimate comfort, while the room service was prompt, courteous, and delivered delicious meals that added to the indulgence

room service is not the most quick

for instance, on a couple of occasions, we had to call room service multiple times as basic facilities such as shower gel were not refilled upon cleaning

from the warm welcome at reception to the impeccable room service, every detail was meticulously taken care of

liked the tranquillity of the area, the comfort of the rooms, the room service and the facilities available at the resort

daily room service

very safe in time of covid 19. the breakfast was divine (including the service quality)

breakfast was also great, although not a buffet they had plenty of options

breakfast fantastic, lovely location staff so friendly i only speak english and they made my stay

very clean, the stuff are the nicest like all of them, breakfast a table really yummy

room service is an option

no constant room service , view is not good , high cost

calm place breakfast is not too bad room service can be improved

free parking

the work also meant for our 3 nights there was no bar or restaurant

we stayed during ramadan, room service of sehur was good

the food, breakfast, room service and restaurant

room service woke me up early

the menu in the restaurant at the hotel, the room service, the elevators all it s written in french

room service: dinner - chicken risotto was undercooked and not too good

amazing gardens and pool area. excellent staff. best service from concierge team

more theme restaurants in the main restaurant

breakfast :( can do way better. (+) very good breakfast and snacks at the pool (-) they should open 2 more theme restaurants in the main restaurant (where you eat breakfast) and the restaurant at the pool as these are two very beautiful fullt equiped restaurants (-)the breakfast (+)breakfast was good, staff amazing (-)free spa offered but not appointment available breakfast is nothing exceptional for the price

the pool was very spacious, and the hotel itself aswell.

very good breakfast and snacks at the pool

room service was too slow, it took them 45mn to get my order, a sandwich which was not good for its

room service a bit weak, salt and cumin not provided with eggs ordered in the breakfast

cept pool and room service): you definitely feel that there is a treatment for moroccans and for foreigners

the breakfast buffet and room service are nice as well

feeling with the staff

parking, reception, room service were all very good

no room service, can't carry even the morning coffee to the room, which is disappointing

only thing you love about this hotel is the people starting from the reception, room service and the kitchen which make your breakfast a unique experience

room size was shockingly extremely small. no water bottles in room no room service

there is no proper room service none to serve a glass of water at the entrance if required, not a single bottle of

even the pillows like stone inside it, the bathroom not clean and old, no towels and i called the room service to bring but they didn t care

breakfast was very good

breakfast was good enough and the staff were indeed helpful.

breakfast wasnt rich

girl at reception and all staff are wonderful ud83dude0aud83eudd70 boy's reception and breakfast are great

room service was hard to order.

very poor service, the room service is so bad , food is bad , shower gel at the shower not working

room service daily with honest kind girls

room service ,food brought cold and not even what we ordered

was excellent and the staff very friendly the spa service was really good and professional the room service food was

not enough places for parking one s car

the breakfast was delicious as well

breakfast was also excellent

not enough place for parking

i didn t have breakfast but the location of the hotel was perfect

room service reception staff breakfast quietness

everything was excellent, from the front disk to the stuff at breakfast

breakfast was 5 star quality

they have allowed me and my colleagues for late check out with additional charges

the breakfast was wonderful

clean and breakfast

breakfast buffet is plentiful

location of the hotel was superb, however the breakfast need some improvement adding some few

breakfast buffet, options inside the room.

breakfast selection could have been better but enjoyed what was there.

i like everything about it, i would like it even more if they had more variety of breakfast!

limited breakfast variety during some weekdays

excellent bed. very clean. good shower. good breakfast. excellent service. fast wifi.

maybe a bit more variety in the breakfast

she was very kind and assisted with breakfast which was very tasty my room was comfortable, and despite being on the ground floor and

the breakfast was beautiful

professional staff, excellent wifi, good breakfast

great location, staff, amenities, wifi. an excellent hotel all round.

very clean, good breakfast, affordable price and great location

breakfast was basic

adil the owner of the restaurant/ cafe ( free wifi ) across this hotel , is another man to give a big clap to (+) the bed was super big and comfortable, very clean room and no noise coming from the outside, the wifi speed was just perfect, very strong and reliable, the ac was extremely powerful and worked (+)neighborhood. calm. clean. good wifi. washing machine available.

i enjoyed the room service that was provided

only parking

good facilities, good food, parking., balcony, big bed and large room.

the hotel offers excellent service, a delicious breakfast, high standards of cleanliness, and very good treatment from the entire hotel team

room, excellent service, nice terrace at breakfast, very clean

abderrahman was working nights and was so on top of things that he remembered my room service breakfast (after just one day) (+) the prestige suites are magnificent there's an amazing room service team in this hotel : special thanks to rafek (+) ud83eudef6 the room was amazing and the room service also (-)room service give us an expired milk for the breakfast they fix it once we called them and they (+) very clean rooms and very good cleaning/room service (+) gloves provided for restaurant buffets, room service cutlery and plates provided in sealed cellophane, online room service menu 7 (-)room service forgot 2 consecutive times the drinks ordered to accompany the meal (+)view, bed is comfy, service requests are handled promptly, and the harira (moroccan soup) from room service is consistently one of the best i've ever had (-) room service, (i placed an order at 11pm) took over 90 minutes and several calls, to arrive (-)room service food was excellent (fish, salmon, soup) but clearly there was a problem somewhere - (+)my children loved it and room service was top! i loved the forest next to the hotel.

parking

spa - quality of therapists was poor; limited capacity and short change clients on length of

tastes and environments to relax in, the gym is well equipped and has everything you need and the spa is high end and relaxing, a truly 5 star experience that i would recommend to anyone visiting

no wifi for most of our stay

great location and great room service and food

room service was 10/10

the hotel does not provide breakfast with room service. location was excellent.

it has a function kitchen but i only needed to use the fridge

however, the kitchen, sofa and room area was very spacious, so if your use to shower on above style it is good

both breakfast and dinner were absolutely delicious, with a great variety of fresh and flavorful options

our room was spotlessly clean, and the pool was well-maintained my son especially enjoyed every moment he spent swimming and playing

the breakfast was absolutely delicious and varied, with a great view of the garden and pool, providing a wonderfully relaxing experience

ys not door pass, loved it) the pool was clean and at a perfect temperature

the swimming pool didn't look very clean

breakfast was superb room service

for example; when i ordered for room service it took forever to be delivered

is not up to standard, especially the bathroom & floors in our room restaurant & room service food

cept breakfast) needs

i can also highly recommend the spa & welness area

breakfast was quite nice and fresh

breakfast was very good with different choices

location is excellent, and as we were lucky enough to get one of the free hotel parking slots, our car was immediately outside the reception

the staff were great, the breakfast is delicious, and the room is so clean

parking is in the street.

nice experience except the parking was a problem.

the breakfast wasn't bad either

no secure parking and wifi not working outside of reception.

no secure parking and wifi not working outside of reception.

-heating available during winter - big room - free parking slots directly in front of the hotel

2 room service only until 2200 that mean ifs mean if you need water or any drinks no

i had to order room service a couple of times, and the quality of the food was quite poor

stayed there for vacation but i met a lady who was very rude with us doesn t have spa room service was poor

i loved specially the room service, i had dinner in my room with a simple call it was tasty and very speedy

room service, i called room service to have my breakfast in my room then when i ask for what i can

the room service and maintenance reacted very quickly for small requests

breakfast should be more furnished

the staff was amazing with kids

wifi sometime slow.

near to railway station; good wifi

and their colleagues, who work in various departments including the front office, canteen, room service, and the restaurant on the 5th floor, went above and beyond to make our stay

the same unkind & unprofessional lady who embarrased me at iftar said they can not provide it as room service

no room service or amenities gym is an old room with some machines, 2 out of 4 not working and only

a small problem with parking

basic breakfast options

minor detail about the room service

no room service for food, no electric kettles in rooms.

staff at the front desk, room service and at the restaurant were exceptional

mornings were made brighter thanks to ramata, whose kind nature and radiant smile made breakfast a lovely experience each day

tea was an extra if you d like to get for breakfast but i think it is not about the hotel but a cultural thing

breakfast was good. room service provided too

poor quality of the wifi

the wifi did not reach my room.

good wifi on terrace and main reception

i could see that the gym, the games room and even the spa were underused

the wifi was spotty, but it was okay.

old town comfy bed hot water nice room at the back so quieter 1 tv channel but great movies super wifi nice terrace on second

very clean very comfortable bright good wifi connection

the breakfast was also one of the highlights: diverse, plentiful, and with fresh products, giving us

very friendly staff , nice breakfast on the terrasse with a nice view !

excellent location, friendly staff, great wifi

noying), and be careful of balcony

breakfast at a bar stinking cigarettes.

appreciated the free on site parking and free wifi however the wifi was a little unreliable

in add very bad wifi

not cleaned; - bad smell in bathroom; -poor breakfast

atm machine,no room service menu ,if you change your room to a different one you will need to pay and clear all

en coffee machine is not working); -room service is questionable if

room service etc on offer

though we didn't use)

wonderful breakfast

access everywhere, close to the train station, decent breakfast, bar with live music, service-oriented

prices in bar after happy hours are a little bit too high

lovely bistro and bar attached with amazin food

great room and superb variety at breakfast

the breakfasts was ok .although the danish pasteries were good. great location

poor breakfast.

breakfast could be better. a little bit noisy as rooms face noisy square

location, comfortable beds and wonderful bathrooms, nice breakfast and helpful friendly

the breakfast can be better and the wifi kept dropping

room service was prompt and efficient, and the breakfast was excellent plentiful, fresh, and

the spa and its staff were great

small, cozy hotel, one restaurant and a spa section downstairs

were great gave early check in and late checkout

breakfast was fine with various options, only lacking healthy options like seeds and nuts (i (-)lack of healthier options at breakfast, as mentioned above (+)fantastic breakfast (+) breakfast is good (+) extensive breakfast selection (+) the breakfast was exceptional (+) i only suggest that they improve the breakfast (+) the breakfast that's included is also amazing great value for money (+) new, well equipped, good location and nice breakfast (+)room was great, the whole hotel was very clean, all staff were very friendly and helpful and the breakfast buffet was very good (+)the location was great and close to the attractive areas. the breakfast was simple but delicious

the breakfast

an hotel buffet breakfast, it was quite good, an excellent variety of fresh viennoise pastries, hard-boiled eggs,

the breakfast

the breakfast was delicious and the staff serving it was very friendly and accommodating

room, has a little balcony, clean, comfy beds, good shower, nice breakfast with quite a variety of options to eat

the breakfast full of more sweet.

continental breakfast was good, but we did notice on our last day that some people had a cooked breakfast

breakfast was quite good with a reasonable assortment of cereals, meats, yoghurt, etc

also free colorful breakfast

the breakfast was so delicious

all is good.location staff and amazing breakfast.

breakfast was included and delicious

location, excellent breakfast, very friendly staff very comfortable beds

we got a 4 am airport shuttle, but had to pay the room-w-breakfast

breakfast can be better

wifi signal was average.

wifi was really bad

breakfast. limited items.

the breakfast and location were good

window isn't very sound-proof; the wifi connection should be secured and the speed wasn't good

wifi was not always working

building interior fantastic location but expect some noise good shower, piping hot water good wifi good ac/heating comfy bed decent breakfast washer and dryer at an extra cost - wasn't cheap

slight challenges with wifi but might have been temporary

n/a but watch tv on your own ipad using wifi

the breakfast was good too

very good breakfast

breakfast should include more savory food

breakfast was amazing

so beautiful, great location, lovely staff, wonderful breakfast and rooftop lounge

room service was excellent

more prompt in answering the calls to room service.

accommodation , we were upgraded and small touches were all over the room , floral decoration, room service, everything was outstanding

not many vegetarian options on menus/room service

there are several restaurant choices on site, including room service

the hotel is very safe and clean and offers room service until 10pm with a great menu

wifi was good

staff and parking right out front

great location. good breakfast. helpful staffs

free private parking right in front of the hotel incredibly nice receptionist

unbelievably clean (they also have room service)

wifi a bit 'flakey' in bedroom.

one of best things was the breakfast, with toast, coffee or tea and creps

breakfast was perfect - not too much but still a good amount

r morocco) and a nice breakfast

free wifi

we chose the hotel because of the parking lot

laundry serv

the staff was attentive and helpful, even arranging for our laundry to be done which took less than 24 hours

perfect breakfast and very good wifi

breakfast for a rating of 10 - we really enjoyed it

the breakfast was amazing- lots of choice of continental and traditional options

also the room service food was inedible and was charged 88 for spegetti bolognaise and soup and 1 water

i had wake up calls, room service late at night, help with my missing passport and many other services that they went

room service was excellent

room service,the view and the staff

we ordered room service and the food was good and delivery was prompt

the location is messy, access to main door and parking are challenging, the hotel looks quite new and great

breakfast amazing. reception staff very responsive. spa was immaculate.

staff were amazing, from the room service to the ge eral manager, everyone was so nice and helpful

arrived via room service and was not what we had ordered

first room i stayed in was over looking the bar and the dj was playing very loud music until 11:30 which didn't help much with trying to sleep

access to pool and spa facilities

access to pool and spa facilities

wifi stopped working 2 times during my week long stay

spacious room, comfortable desk, big window, good wifi very close to the train station

no wifi on 2&3 floor, shower drain was slow

strong wifi signal

t ok)

the location is difficult to reach if you are driving the prices of the room service are high.

room service and cleaning staff very kind and helpful

if all was at expectation if i needed anything else that could made my stay even enjoyable the room service quality was really good cannot wait to go back

the menu for room service could be a little more varied

room service very slow , otherwise this hotel best one ever

under painting no wifi breakfast is very poor

o choice ) the hotel smell painting there is no room service even i stayed two night i have met the room service lady and ask them to clean my room

no air conditioning, no room service, bad wifi,

always friendly personal, also at breakfast and reception and room

the hotel was noted to have a restaurant and room service, it doesn't

also mohamed who provided a welcome assistance at the restaurant and superb room service

hotel is squeaky clean and newly renovated, sound insulation in the room was impeccable, generous pool and fitness room with modern training equipment open 24/7

need more options in breakfast

breakfast could be more varied

breakfast buffet was good with a smooth decent coffee that for once doesn't rip your tonsils out

this guy kept calling my female friend and myself

m also a woman) on the room service phone to ask us out

spacious room with balcony, good room service.

and there is no room service

no facilities. no restaurant to offer lunch or dinner. no room service. small hotel.

i had looked forward to the spa but it was closed and looked like it had been for a very long time

the staff is nice; they helped us do laundry for a reasonable cost

cool decor, in the center, staff helpful, good wifi, goood breakfast

stayed only 1night in casablanca, the room was good, wifi was good too

good wifi

staff - breakfast - room service

food was tasty and we got room service twice

room service good, but they promised to be better

and explained the room properties clearly and the check in and out was very smooth with good room

old town, fantastic service, the food is very good too, both the ground floor restaurant and the room service