great clean swimming pool, the bed and the breakfast, stuff is very friendly

from a very pleasant and restful stay with superb breakfast, the design features of the hotel are exceptional

breakfast was fresh and good up to the mark.

clean, convenient, great staff, nice pool & nice breakfast

we especially enjoyed the free buffet breakfast

breakfast was good for the

very good breakfast , helpful personal .

any staff to serve in the bar when a coach party visited the restaurant was very

really nice place and lovely breakfast.

breakfast was good including my wife who can only eat gluten free food and the bar was very welcoming, our room was very nice & a good size

not the best value for money, the tv didn't work and some services you can only get through tv (room service for

i enjoyed the asparagus soup and the seafood rice that i ordered on room service

the restaurant serves breakfast from 7:00h -11:0h and they have lunch and dinner, they also have room service for an extra fee of €7,5

room service doesn’t speak english

not having a room service menu in the room

the pool was dirty and i was expecting a better breakfast.

breakfast was good, standard choices

there is no beach, swimming pool

swimming pool, kids play area etc

swimming pool is nice

room service food was not the quality we expected sadly

, please forgive me if i have forgotten anyone , you were all amazing ud83eudd29 oh yes , room service great

stars to the best best hotel, by far the best receptionist, top notch breakfast, house room service is outstanding

2 calls and no one picks up the room service tray.

to downtown, complete and fresh breakfast, historical building, clean and cozy pool, fantastic room service, unbelievable views, specifically when you ask for a room with river view, whatever

no room service

room service was later in afternoon

room service should be improved re timing of work.

sumptuous bedroom and excellent room service

very small rooms. no kettle or coffee machine in the room and no room service in the morning.

no phones in the bedroom to talk to reception, or room service

-bed and pillows were so uncomfortable -no land line phone in the room to dial reception or room service instead an i phone is given to you call the reception

only was the accomodation and room service exceptionally clean and luxurious, but the staff, particularly luis and fabiana, went

wifi/internet was good, the adjacent pedestrian street is filled with cafes and restaurants

wifi worked excellently, and the staff were extremely accommodating

i would have imagined there would have been a restaurant within the hotel- but there was room service available

room service is outsourced

note that there is no onsite restaurant, so you need to eat out or order from their room service partners which i did for one nigjt, but quite expensive compared to eating nearby

was a room service menu in my room, but when i phoned for room service i was told that they don't do room

helpfull staff, room service cleaned the room daily at morning and asked for any needs (towels etc

excellent location & very friendly& helpful staff good room service

room service for 1 person was more than enough for 2 people and was half the cost

the room service food was tasty and fresh

room service menu could use a bit of variety

same goes for room service which was also a pleasant surprise

room service, restaurant + bar is excellent

no room service

room service is also charged

also, on two occasions, the room service staff forgot dirty rugs behind and didn't change my coffee cups

you can also get hot drinks as room service

room service menu very limited and difficult to find on the tv system

the room service menu was limited, food was poorly done

took too long for the room service to bring my hot tea

our experience of the room service was not very good at all

room service selection was way too limited and poorly prepared

great location, great breakfast and very comfortable room which was great value for the money.

the hotel advertises it has a bar and restaurant which it didn’t have

they suggested a lovely wine bar in the neighbourhood

staff were amazing location was perfect could walk everywhere breakfast options were great

the breakfast was yummy

breakfast and room service were excellent

sofia, luis, rui breakfast 10/10 room service menu was limited but excellent prices, quality and service

there is room service available but it tends to be 'snacky' things

the hotel alsooffered a reasonable room service menu and the bar was open for lengthy hours

negatives were lack of bar facilities and lounge area

room service came every day and gave us clean towels

we didn't like they had room service for dinner

there was no room service, there weren’t many amenities - a gym

it says there is room service available but there are no menus in the rooms

daily room service, and very good

room service breakfast can be ordered

i was told to call room service as needed, no doubt at extra cost

was excellent reception man 24hrs good room service room cleaned everyday and the location was good and a easy walk to the city but trams

the mini bar fridge was not overly cold.

wifi was really poor in our room

good choice at breakfast at peaceful breakfast and staff make you a hot drink of your choice

breakfast at this location

the location is perfect to explore lisbon, quiet in the evening, nice breakfast, comfy bed and friendly staff

very good breakfast

stairs might prove challenging for anyone with mobility issues or super heavy luggage), and 3) breakfast was served at a partner hotel - not a long walk at all, just hadn’t anticipated it

there is no restaurant or bar outside of breakfast, but they do offer room service and there are many restaurants and bars in the vicinity

they charge the room service, not only the price of the order but also the service

even though we mentioned this twice, the room service never once (in 6 days) filled up the complimentary coffee capsules during room service

also loved the very cute daily supply of egg tarts in our room after room service and also at reception 24/7

is no bar and no room service (despite this being listed on both booking

to catch your flight (options for chauffeured private transfer and early morning breakfast room service)

room service - breakfast

they left a postcard and bar of soap from their collection they sell at reception

than expected was excellent the room was spotless the location of the hotel is perfect the bar is a welcome treat and the breakfast

they upgraded us to a suite, no extra charge didn’t have breakfast, but had a few drinks in bar would definitely stay there again, recommend as not in hilly

family, specifically both my kids loved the 3 bed room

location, breakfast, wifi, clean

was very dusty and didn’t look clean, no elevator and we had two kids and suitcases and they put us on the 4th floor

was great; beds very comfortable; air con in room; wifi in room; fridge in room; friendly

wifi was super slow in 206 room. almost unusable

suite was fantastic, the staff were extremely attentive, excellent service from check-in to the bar and restaurant team

outstanding breakfast team - outstanding front desk, concierge and rooms team

from the outstanding breakfast to the comfort of the rooms, every aspect of the stay reflects a commitment to excellence

breakfast is very low quality comparing to all the rest

room service was done everyday

clean (very good room service), perfect location in the city centre, near many restaurants and attractions, kettle

there was no room service, but luckily there are lots of places nearby

station/ tramway nr 28 - direction to alfama and praça do comércio, excellent breakfast, good wifi

the facility was spotless, breakfast was plentiful, and wifi worked well

room service could be better

also no room service/kitchen

at $12 was pretty good by local standards, but hotel had no room service other than breakfast and the rooms were so tiny that we had no room for our suitcases

the room was lovely and i particularly liked the small, self-catering kitchen, and comfy bed

great location, comfortable spacious room with great bathroom. lovely breakfast and super staff

the location is amazing and the loft suite is fun for kids

also hear her nightly activities (which wouldn't be pleasant if you are traveling with little kids)

location, close to everything, lovely room, bar across the street with live music every night (for us that was a plus, but if you love silence

good wifi

reception + bar + restaurant 24h and literally 30 meters away from baixa metro station and 50 meters away from

room service was good

spite of daily room service it was still quite dusty in the room

water and coffee capsules are refilled by room service as well as the towels are changed

room service did not clean, only changed the towels, nothing else

room service at all

wish there was an option for room service

floor not built properly with an incline and water will stagnate for 24 h till room service comes the next day to sponge it out and push the water toward the drain

the room service doesn't really operate appropriately as there is 7 euro charge

hotel should consider offering room service

breakfast and there was no room service

on the contrary, the room service food is to a high standard (including the breakfast delivered to the room)

room service was excellent

spa, cool historical wall area in basement, an excellent made to order breakfast, complimentary room service midnight snacks and amazing customer service

the food in the restaurant and for room service was very good

room service food and included buffet breakfast was super delicious

the hotel had a nice restaurant, very good breakfast, bar and bistro and room service

room service food disappointing

room service menu was really a snack menu and considering they partnered a bistro and brasserie it

room service offer

room service was fab

the only thing could make it better was room service ha!

coffee machine in the room was not working and room service was not available during breakfast hours

location is perfect, tha staff is helpful, kind and affable, the room is very clean and the room service is good

- water preassure very poor wifi - lots of interruptions some noise from the street, but not very

wifi kept disconnecting; no seats in the lobby

lovely continental style breakfast and a bonus complimentary drink on arrival

breakfast was really nice and lots of options

breakfast was especially good, very delicious

service, the breakfast is ridiculous and if you don’t get their cappuccino you’ll regret it, amazing staff

and helpful staff; delicious breakfast with nice variety; great location for us, in walking distance to good restaurants , metro

and the room service menu is the same thing

compensation was only in an offer for 10% off room service and no room service fees

it was easy to order on room service

hotel staff and room service were impeccable

rooftop bar is amazing w/ views of the castle, tags river & city of lisbon

minibar content and room service give aways

room service daily

beds were redone everyday, and towels replaced even without asking for room service

two building split. limited options for room service

location is perfect. room service and cleaning was perfect

room service was a little difficult to get a hold of and when we had to cancel a meal order within

bed and linens, window seat, author matrix shutters, blinds room service-got two wonderful ice creams delivered to room for 7 euros total

to reach the room service or the reception could be better

the hotel is gorgeous and my room in general was fab…huge, comfy bed, robes, room service…bliss after a loooong day of cancelled flights

they also assisted me in ordering room service and delivered it asap knowing that i had somewhere to be

the room service was also excellent in that they gave us sweets in the afternoon with a small bottle of

no could have breakfast in room but no room service menu

the room was clean with daily room service

we ordered gelato for room service and received one small scoop for 10 euros

room service was behind on cleaning. however, it was sunday and a busy day.

we ordered room service once which was delicious

location, modern, great facilities and room service

there a dining room for the continental breakfast or was it room service

great location. very comfortable and clean rooms. breakfast and room service were very good.

no room service, bar, or restaurant ...

special thanks to dela, a room service lady

another bad experience was with the room service who took the keycard from my room every day, even if i specifically asked that i want

eating in bed trays for room service as there wasn’t room to sit down and eat other than on the bed

room service food and buffet breakfast was super delicious

no room service

great location, awesome stuff, best views, wonderful room service cons: slightly noisy because of the thin walls, same breakfast for 1

hotel gave us complimentary wine when we arrived and on our last day they provided room service with a selection of cheese, deli and wine

consciousness and kind staff from front desk, concierge, room service, kitchen staff, - basically every employee was eager to help in any way

customer service at the bar could of been a bit better also room service could been better ask for chips with burger instead we got

however, when we asked for spoon and fork as room service, they charge 5euros

no room service cannot get drink after midnight

friendly and tentative staff until the last minute house keeping and cleanliness room service view room size and interior strategic location in the heart lisbon next to the city

towels (the big ones), inconsistent room service (for example, they weren't providing all the time the coffee capsules for the espresso

no room service but you can take food from the restaurant downstairs up to your room

deliver to the room i must go down to have it or i pay 8 € extra to have it at my room so no room service also when iask for teeth brush they told me they dont have as well also when i ask

for the hefty price no room service

the bathroom was too small! no room service.

the room service wasn't that good

the room service changed the bathroom towels, without a request from our side, everyday

for the hefty price no room service

informed the hotel about the baggage situation, but was having trouble connecting to the airport wifi

wifi was slow at times and bathroom sink was very slow to drain.

good wifi

quite poor selection for the breakfast and room service waltzed in to clean the room despite the

i left the room service form for breakfast outside the room as required before 2 am, but didn't get my

no dedicated room service and no kettle in the room

we used the restaurant room service, and the food was delicious and very reasonably priced

beds were not so comfortable, the hotel was clean but room service did not clean our room very good every day they just did the beds

to enter the hotel; expensive; very small rooms; one hand and body towel per guest, no extra; room service was completely ignored one day; elevator out of service for a day; a/c out of service

location but 2nd floor is a bit noisy while room service during the day time

room service exceptional

room was a bit too small for the lovely, extra large bed and just need to put a bar in shower stall

internet wi-fi connection in room (wifi signal available but network ridiculously slow) = impossible to work, etc

early breakfast not an option in the restaurant, who be good to get room service before 7h30 am

staff were delightful. especially room service and front desk.

exceptional staff and room service. beautiful view

the breakfast each day was very good and liked the fact that it was not a buffet

great rooftop bar and breakfast on the terrace was fantastic

the room service was brilliant

my kids were too afraid to sleep inside

lift to our room; good wifi

wifi was not working half the time.

wifi was reliable