reception and room service was brilliant

didn't use pools, but the outdoor pool was very beautiful

breakfast starts at 7.30, and earlier start would help those with early appointments

wifi signal within the room was really poor .. room 603

view on the morning, location, friendly staff, size of the room, huge balcony and sensible parking

could not just walk in on street parking which was adequate

the hotel was clean, updated, had wifi and the usual breakfast

breakfast is also good

one of the window blinds didn’t shut so we had no way of stopping the light coming in, so our kids woke up too early

the listing on booking says it has parking but there isn't any

breakfast ok.. lounge good..though bar expensive compare to fascilities in hotel

really comfortable bed and nice to have a balcony area. interesting art work and nice bar area.

access, parking, clean, easy checkin and out

good location, centrally located and friendly staff free parking at the hotel good breakfast

the staff, the room, the breakfast

even did our laundry

we also had our laundry done for us as a delightful treat rather than having to wash it ourselves in sink

loved the honesty bar and the staff were very welcoming hosts

amazing and delicious breakfast (try the (-) and to be picky: the breakfast is very lovely, but every day the same (+)very nice welcome. beautiful renovated winery. very nice breakfast and very friendly people. (+) and also prepared a very early breakfast to allow me to leave (+) breakfast and dinner were excellent, taking care of all the details (+) normaly breakfast is at 8am but because of the long trip ahead i could have breakfast at

the wifi connection was also excellent

staff was always present and helpful with all my needs. breakfast was very good.

not worth getting the breakfast pack (covid restrictions) - there is the excellent cafe belaria on the corner of the park

very nice hotel and stuff. we got breakfast even before it officially opened.

central location, parking lot, comfortable room, cleanliness is irreprehensible, breakfast.

central location, parking lot, comfortable room, cleanliness is irreprehensible, breakfast.

comfy, big, helpfully staff,clean, breakfast included,secure rooms.

breakfast great quality with lots of choice

stayed on a sunday night and the hotel restaurant and bar was closed, it would have been helpful if we'd been given advise or map on locating restaurants

room, breakfast and the tranquility of the place.

breakfast on the top of the hotel with nice view

pool, staff and room

nice swimming pool, good beds and equipped shared kitchen

place was very affordable with with a great breakfast

free parking friendly staff reception 24 hours

limited parking space

the breakfast had a very food array of options, there was something for everyone

size of bedroom, very useful fridge, huge breakfast, parking for my car, friendly reception

the wifi did not work in our room at all which was very disappointing.

the pool, full spa, outdoor bar and restaurant are all top notch

there s nothing to do for family

from the staff to the room, incredible spa or food in the restaurant

the food menu for kids. very poor!

perfect location for it, clean room and comfortable bed there was an iron available parking on the side of the

parking off road for motorbikes within a low wall in the garden of the building

breakfast room was full at the time i needed and they were busy having to refilled the buffet and

wonderful room and breakfast

very generous breakfast as well

loved the host, his kindness making take away breakfast packs for our early departure.

friendly owner, good breakfast

the staff are delightful, the breakfast really good

room, comfortable beds and superb breakfast

our room is very comfortable and clean and breakfast was fantastic

the pool is a nice place to relax after

the appartment was nice, ideal for a couple with 2 kids

spacious room, car parking, very comfortable bed

super location with beautiful gardens etc. good breakfast!

very comfortable and spacious room, great shower. a very friendly welcome. plenty of parking.

room service was quick, the food was very good

the hotel is lovely with very comfortable beds and the best breakfast we have had in a month traveling through portugal

the breakfast, according to my fiancé, was gorgeous

has a “gym” of sorts

loved our stay at hotel torres novas, great location, good facilities, great breakfast variety, friendly staff

the spa pool was best ever - my favourite

lovely little spa etc

spa was nice, breakfast was really good, free parking and allowing our pets to come with us on

spa was nice, breakfast was really good, free parking and allowing our pets to come with us on holiday

breakfast was very tasty, stuff was very friendly, place was beautiful, clean, smell great

great location. wonderful host. exceptional facilities. swimming pool. parking.

there is also a big nice garden with a swimming pool

apartment in a lovely house with large garden and swimming pool

property, lovely rooms, pool, breakfast area

there’s even a pool

soup for room service on the night we arrived

nothing was too much trouble, including room service provided early from the restaurant menu when the all day menu was not available

vegetarian options listed on the room service menu were not available.

if i was being super critical, i would say it’s a 4 star not a 5 as i would expect room service from a true 5 star

had room service with an evening meal & unfortunately we found the food not hot, so we left it

welcome, great location, parking nearby, comfortable bed, very clean, great bathroom & delicious breakfast

breakfast not unforgettable

wifi could be better.

it was so lovely. staff even did laundry for me and made me feel so welcome.

clean, modern, comfortable room with all facilities, including good wifi

this very central accommodation surely if the place had offered a ‘romantic’ breakfast /room service or a local platter with wine or beer in a spruced up restaurant / bar or courtyard, i

also the fridge in the bar for guests’ shared use

no wifi in our room

wifi was absolutely terrible, even though i had a room near reception

small and sparsely decorated room (could use a little sprucing up), weak wifi reception in the room, steep staircase to access room (but owners enthusiastically helped with

wifi connection was good

wifi was good in all parts of the property

wifi weak and intermittent reception.

the wifi was off and on. small room

wifi but internet often cuts out in room

though it says the pool is adults only, there were too many children in the pool

loved the pool

liked everything, pool, room with balcony, location, breakfast buffet with plethora of options, friendliness of the staff, rain shower in the bathroom

the breakfast has a great variety, and we also had dinner, very tasty the food

happens with most residents, the signs need to be improved in the hotel to find your way to the spa & outdoor pool

room service selection was limited but quality was quite good

room was spotlessly clean, good tv, excellent wifi connection, great shower that did not spray into the rest of the bathroom

it was immaculately presented, in a perfect location for the city and with parking very close by

as no buffet but it was excellent service and quality great location for exploring tomar honesty bar on the roof terrace which has lovely views of the castle

spaciousness and cleanliness of the room, location of the hotel, attitude of the staff, wifi

breakfast is on the more simple side, but it does the job.

property nestled in the middle of park, nice view of river from the spa room

the inside is amazing, we had a spacious room with also a babybed

location with private parking, great breakfast and bar

room was very clean and comfortable, the staff was very helpful and the breakfast was very good

perfect location! good breakfast, nice room with balcony, peaceful place!

wifi signal strong

it was clean, nice hot shower, good wifi, and a decent breakfast served in a cozy area

staff, parking across the street, comfy beds, wonderful breakfast

wifi worked nicely

the night room service menu is great, congrats

room service dinner was excellent

room service

at 7am i couldnt even get a coffee with room

no room service menu in the room the cooked breakfast buffet section was cold

was amazing, the view from the room beautiful, the people from the reception, room service, restaurant very kindly, the dress code 5stars, and the facilities around very good,

no room service available as kitchen was busy with new years dinner

a quick call to room service in the morning, we ordered breakfast directly into our room: we got a looot of food on

also the breakfast and room service food, were very tasty with a touch of high-end cuisine

friendly staff, tv was nice, room service is great, scenic views and the spa

great beds. room for luggage. good room service.

i ordered room service for dinner and the food was good and delivered quickly

flight arrived late and by the time i got into the room the room service had closed 10 minutes before

the bed and room service

room size, room service, staff, cleanness, location

room service efficient and food good at fair price, early flight so no

there was no room service at 11ish and when i called for a few bits (that should have been in the room) they

the room service food was of a good standard

receptionist who checked us in was lovely and helpful, the room service man who brought us food was really nice too, (and the food was great), the room was so

clean, spacious rooms; good bar; good room service

they also have 24hr room service if your checking in late like we did

the staff members were awesome! the facilities clean and an excellent room service.

and you can order food from restaurant guilty by olivier through room service

is also really good, we only tried the cocktails, we didn’t try the food, but the food in the room service was delicious

got room service, delicious and good service

the bathroom smelled like smoke. room service didn’t answer the phone

room service didn’t respond. never called back. had to leave hotel to eat.

location and parking immaculately clean well designed rooms good room service

well appointed, responsive front desk and room service, great breakfast, really, nice friendly, helpful staff

room service was a bit disjointed one of the mornings.

i could not reach the operator, concierge, room service or housekeeping

also so pleasant, including the individual that brought our food to our room, when we ordered room service

ditto no room service

the breakfast, lunch and room service was amazing

room service food was excellent

location to the airport; ease of getting to airport; room service was excellent

incredible level of cleaning , staff was all the time very sweet and helpful, room service food was delicious and quick, housekeeping staff were absolutely incredible and super

stay and loved the room, the staff was fantastic with excellent customer service skills and the room service both trips was exceptional, not to mention the food was delicious too

great room service and staff welcoming and attentive

there's a mini bar plus room service menu

room service food was among the worst i have ever experienced❗️the caesar salad was just gross

room service is excellent

the breakfast buffet was outstanding and the room service menu was really nice too

room service

bed extremely comfortable. quick room service and food was delicious.

the room service forgot to leave a bottle of water sometimes

they will charge you €6 to get food ordered on room service to your room

there was no direct connection to room service

excellent breakfast with a wide variety of food, room service, working air-conditioners, very close to the metro station, etc

we ordered room service as we arrived late and the service was very quick

good airport hotel with spa, room service, etc c

we ordered it to be delivered to the room service and ate it on our balcony while watching sun set

was difficult to use, found it hard to call for room service had to use an app

room was very clean and the room service was outstanding

pretty good breakfast. also got room service (wine and club sandwiches) at 22:30.

the staff will take them from you as soon as you arrive and bring them to your room, there is room service, elevator service, it was like a dream

the front desk staff and the room service staff were amazing

as was the room service fee

room service was also very reasonably priced

staff was friendly and super helpful, room service was affordable and the food was delicious.

couple room , me girl and i was so satisfied, we stayed there for 3 nights and every day we had a room service witch they maintained the room so clean , for the price i had to pay the quality was

spacious and clean, the bathrooms were very clean, the common areas were large enough, and the kitchen was fully equipped

regal old building, nice bathrooms, nice to have a kitchen, right next to the metro station

there was a fridge in the shared kitchen that was great for storing some food and drinks

would like access to kitchen

the cleanliness and the room service

large room, good beds, quiet, great room service.

this room service its purpose one night stay to my next location

we were too tired and paid for the room service

room service but with many options to choose from and delicious and fresh

room service even though it was advertised

the quality of the room service food could be improved

room service food was disgusting, i got chips that were frozen

room service is good

and its 24hours room service food

the food ordered with the room service was served cold

room service - food was not hot. deliverer wasn’t friendly.

very tasty breakfast, good food with room service

room service was good

there is no microwave in room and too high service charge for room service.

coffee shop never opened , unable to get a cup of coffee, no room service

telephone in the room was not working so room service or asking anything at the reception was out of the question

as we arrived quite late, we asked about room service

no coffee/kettle facilities unfortunately and no room service at all

no mini bar,no room service

vegetarian food, not enough choices for room service

there's no restaurant or room service

room service options were bit poor, but there are a plenty options to eat out

no restaurant or 24/7 room service. menu selections very limited.

covid pandemic caused the room service to function only until the early afternoon and bar to be close

noises all the night, wash room get flooded as soon take shower and it doesn’t dry up until room service come and clean next day

room service is not responsive

they don’t even give room service

reception services n room service

tiny room, uncomfortable bed, no room service all for a pretty high price.

is a huge room with two double beds, a lovely roof pool, and excellent room service

no much choices on room service menu and not great quality food

didn’t like the charge for room service

even a tiny request from room service will charge u 4 euros to be delivered like ice bucket and plate, fork and knife

room service food was not bad, but could be a bit better.

and the last 2 days i stayed there i didn’t have room service, when i came back at the end of the day the room wasn’t clean

bathroom was extremely dated, had such a bad smell & sloppy room service and cleanliness

the room service was great to say the least i really enjoyed everything from this place, i just got sad

on monday 16 sept i rang room service at midday to be told that they were on a lunch break and to call back for service

cockroaches in the room (see picture) they did not even care -room service was not made and i had to call the reception three times until they finally sent

room service, took over an hour for 2 omelettes and chips to arrive (and only after we called

very pleased with customer service and hospitality received from reception to cleaning ladies to room service

was amazing and attentive we did room service for breakfast and the presentation was amazing and food was

hotel was clean and the bed was comfortable, room service was impeccable and well maintained as well by the housekeeping ladies

room service didn’t have a varied menu

cleaning in the rooms & facilities area really good staff , thank you to diogo , andre & romario room service spa with the lady with glasses really really good &

check-in and room service on time

room service menu is a little limited, i wish they had more cooked food like spaghetti and rice.

the room service was always spot on, excellent drinks, cocktails and food a minimum requirement

room service options and food were poor.

liked the hotel to have its own restaurant but they offer a, i think its a delivery service or room service but i think its from an outside company

ordered room service and it took an hour and a half (we only requested some coffee)

we did not have breakfast there, but we did order room service for an evening meal, the outsourced company they use provided an excellent meal at a

there isn’t a restaurant in the hotel to have diner at. there is only room service.

easy and fast checking in and out room service was great, easy to order, fast and very tasty food overall a great

the hotel is clean and comfortable. room service is very good, specially the breakfast.

good dining options, prompt room service, friendly staff, nice big lobby, great location

when we got to the room there was a room service tray near our entrance on the floor.

the room service food was just ok

the in room service

machine in suite but no tea facilities so had to get tea via room service

the coffee/cappucinno for room service was bad

no answering if calling to room service

also the fact that there was no room service was very

was no bar or room service available