good customer service and room service. felt comfortable.

microwave outside in the parking lot the fridge didn't work they have a roach

there was enough parking as well

they always let me have late check out and they never hassle for anything and i have 2 toddlers that are extremely loud and

parking lot was well lit

no phone to call room service

parking could have been better but considering it was good

nice pool view

wifi was terrible

to cold for the pool but that looks great as well

clean, hot water, good water pressure, no wifi problems, close to fast food and liquor store.

wifi not working

wifi did not work at all.

didn t tell us that we had to let know that we didn t need room service

nice manager, clean room, nice room service, very safe property. really good value for money.

if he was offering room service that should be done by 12 mid day

the rooms have great room service

the shower is barely warm, and the wifi didn't work the first night

had an overall great experience during my stay but i would have loved room service to stop by at least once a day to see if i needed anything

no room service

the on-site denny's doesn't provide room service for hotel guests, but everything else is great, and i love this hotel

morning i called room service for 5 minutes and got no answer

room was very clean! room service was quick and very good!

the pool was perfectly heated and breakfasts were satisfying

clean, small, rooms were cleaned daily, staff was very friendly, pool was a plus

kids liked the pool

excellent breakfast. clean room. lots of cleaners around the property. good gym pool and spa.

bar on both sides of hotel. could hear music from bar at night

should have a room service

no room service

there are hotels for a cheaper price , which includes free breakfast and room service with simple dining options

everyone was amazing! from front desk to room service we had a great experience!

restaurant was closed as it was easter sunday and room service was extremely limited

room service and fresh towels every day, included breakfast had many, many items and two attendants

was super clean, great pool to refresh, free ice and wifi, breakfast had good variety, overnight parking included, room had coffee, microwave and fridge

room, amenities

lovely big rooms, clean and warm swimming pool, great selection of food at the breakfast and free parking

service, staff was outstanding, hotel was super clean, great pool to refresh, free ice and wifi, breakfast had good variety, overnight parking included, room had coffee, microwave and fridge

no breakfast room service, tv selections limited, coffee machine leaked.

the room service from the restaurant was surprisingly good.

good people, good room service

we had room service one

room service was awesome and quick

grill open for breakfast, but room service only

snack machines would ve been great. restaurant and room service are pretty expensive.

the food was brilliant, we did get room service and they were fantastic

room service breakfast - eggs benedict s were clear yelly like- i called down and they send up

steak salad from room service was exceptional! employees were friendly and helpful.

super friendly staff, free shuttle to bur, fast room service, yummy french toast

explained that room service only cleans your room when asked

we ordered some room service and it was quick, hot and fresh

room service didn't get the memo of my late checkout and walked in on me naked.

in room didn't work to order room service

there is an extra $10 charge for room service

room service and breakfast to be improved

even a lower start hotel than this would provide decent breakfast also no room service, we have to go and pick trash bag, towel from front desk, in the kitchen there were no

zero room service

location - right next to a train line 2) room service - i was told that due to the rate plan no room service was going to be offered

i enjoyed the room service, but i thought the prices were way too high!

in room snak bar n room service all premium channel watching needs to be longer time of

room service was exquisite

restaurant hours due today covid, no room service, very expensive parking foe guests

i wish there were more varieties of food to order for room service!

showe curtain is torn and ther was a small hole on the bed cover. wifi is very slow.

very accommodating allowed for late check out and a no-hassle reservation change

wifi works well

location to plentiful gems that are walking distance to and the parking was very pleasant, all things considered

wifi is horrible, very slow

room service was prompt

california breakfast, nice. room service got order right everytime.

room service either didn't try to deliver extra towels or didn't leave a note they'd missed me when

good room service nice facility nice rooms

pay for parking i'm woodland hills, no. outrageously expensive room service charges.

the hotel does not have room service . food available horrible

was hoping for room service as i didn t feel well, but had to go downstairs to pick up my order

the bistro bar and hotel was clean and very friendly staff

nice bed. cafe onsite was convenient. free wifi

even though the pool area is right next to the freeway, it is nicely landscaped, appointed and maintained - a good

room service

on site was phenomenal, we needed up eating most of our meals at the restaurant and with room service after long days at universal studios and disney

the staff was all welcoming and helpful. the room service was fast and delicious.

one thing, no microwave in the rooms. but it s ok, you can order good food via room service.

the only options are the front yard, which is a nice restaurant, or room service

non-smoking room, free wifi, free parking, room service, toiletries, air conditioning and iron; i really had everything i needed and even as a

the room had a large fridge, a table, shampoo and soap, wifi, and air conditioning

that did exact same thing, no complementary water and/or breakfast, couldn t connect to the wifi, and finally the water leaked out of the shower and flooded the floor

very friendly service! all rooms are new and clean. free parking and only $6 uber to universal

clean room and free parking

and room service was excellent

room service was bomb

i might also have ordered breakfast room service if i hadn't already

i love the food , room service was great ..

breakfast room service for delivery between 7:15-7:30am but it came at 6:50am before our 7am alarm

it says room service is done every second day but towels and garbage are done daily

were getting dressed and the maid came barging in without knocking and after that i asked for no room service and still came in and moved our things around after we left to universal studio good

was very clean, i liked that room service came everyday, it was super close to universal studios and warner brothers, liked that

breakfast menu is somewhat disappoining.

was not as clean as expected for a best western, the elevator, the cleaining of the room, the gym breakfast was basic and poor, although we dont usually use it

the y provided a shuttle ride to the park

website could be clearer about your shuttle service

staff at reception was very nice, helped us figure out the room setup with kids, changed us to a better solution, no problem

the shuttle driver was polite and on time

gentleman working the front restaurant bar area was friendly by greeting us every time we walked by and had great customer service

the look of the hotel very retro, staff were lovely, room service breakfast lovely, film crew outside our door in the car park, excellent what more

we did the room service the first morning but we never got a card again to do it again otherwise we would ve

we were able to order room service breakfast

the room service and food was really good.

everything was good. we had room service from the restaurant .

like a classic old motel from outside), really good breakfast and free juices all day long, good room service, lods of (free) parking spots, etc

felt totally safe to travel with just myself and my kids

love the location, the price, ample parking, the staff is amazing, free breakfast, free wifi

only 55 dollars for late check out at night

parking was small but worked fine

room service was fast and the food was good

couldn t tell me why i was charged room service for the second time around

room service was great, customer service was great also.

the rooms were really nice!! super comfortable beds and the room service was amazing!

room service was a bit pricey

i also ordered room service and ate at the breakfast and lunch/dinner restaurants

locality, cleanliness, room service, good check out procedures.

don't do your room service

that room service wasn't longer and there's no toiletries store. but uber eats works.

decor and friendliness of staff, room service

clean the swimming pool food service stopped at 10pm no over night room service

parking was $15, bartenders were slow because they were doing room service too, room service and 'restaurant' only 4pm-10pm, wood floors, front desk did not tell

would ve loved to have breakfast room service & for room service to have more accessible hours

i would have liked daily room service

had just gotten there a few hours earlier they complained about it gave us some old ones and no room service had to go get it and bring it

arrival the parking lot was empty, which was a sign of what was to come next

small, clean motel. free parking

parking and wi-fi are free

parking was very tight

room equipped with kitchen restaurant all around and close to warner studio room was clean need some refurbishing but

breakfast was good but too expensive. our meal was 120 for room service breakfast for 4 people

room service took a bit of time when requesting things but overall it was an excellent hotel.

the room service/restaurant on property were great.

room service

room service/restaurant were limited, but there was a 24 hour market near the front desk with