the whole point of being at an all inclusive was so you can just grab and go but every time room service, any bar, at the pool bar everywhere it was so annoying

if you wanted to eat lunch order room service the middle of the day and wait an hour or go to the pool and order food

issues with butler service, having to request towels and not receiving them, as well as ordering room service that never came did impact our experience at times

clean, good service, nice staff, comfortable room , amazing room service

liked better service at the adult pool bar, the only area we didn t feel the service was extra special had to actively ask a

i wish someone would ve just told me to call room service

room service did not restock wet bar or always leave hand towels or face cloths

room service 23 hrs. great food. great drinks. beautiful beach. lovely people.

staff is careless, if you ask for anything from room service, it takes ages to complete the easy request; overall not very friendly

not a lot really it was an average resort rooms pretty tired room service ok though

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

the room was extremely well-appointed and i loved ordering room service for morning coffee and fruit first thing in the morning

the food and drinks were exceptional, even room service was a very good standard

food was amazing at all of the restaurants we tried and even the room service food was great

i found myself ordering room service late at night just for the brownie desert :-)

service of every staff member, the food at all the resturants, the 24hr room service, the pools, the entertainment at the resorts, you don't have to leave the resort for

i love the bars, great staff, excellent room service, and the resort amenities

breakfast should be added to the room service menu

room service wasn t 24 hours as described

24 room service

room service only came once during 4 day visit, had to hunt them down for service, mini bar was not

room service brought us a half eaten hamburger instead of a steak one night

room service took 90 minutes

room service was great and timely and well as the restaurants on the resort

room service took very long time, sometimes in excess of an hour

room service took more than one hour to deliver

with nice tub, balcony had nice view over the pools to the ocean, many bars and places to eat, room service was great and i loved having the table to place orders, such an

the room service staff always knocked on the door to get a tip even though we had the do not disturb

swim out room, amazing facilities, overall good food,comfy bed, love the room service

we loved the little room service box/window by the door so you don't even have to greet someone into your room to bring

of the restaurants were closed and there was no 24 hour room service as advertised

a nespresso that was refiled everyday, we received complementary merchandize for our two kids and room service was great

clean, good service, nice staff, comfortable room , amazing room service.

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

the pool in the family selection area is super small full of little kids and the main pool is too far

it was fine for kids

safe parking onsite

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

standard rooms are like being in prison. wifi awful in standard rooms.

wifi was down for a while and the tap did not work so had to use the shower!

wifi worked sometimes

room service was really quick and 24 hours

room service, they were topnotch on sanitation and disinfecting surfaces

the room service food wasn t the best.

the room service was amazing also

also, 2 hours for room service is a little long to weight

service was bad room service with no cutleries, language was big barrier

staff and room service

breakfast was horrendous and coffee so basic the room service food was so bad they put a tub of salt on chips and the pizza was barely cooked tasted

ordered room service our first night and everything was cold

only downside, which isn't necessarily bad but worth noting, is that there is no room service available

very friendly & helpful staff, especially our room service gal ~ my husband loved having his breakfastin the room

room service was excellent

all inclusive means all inclusive, mini bar and room service included, staff were all impeccable - friendly and attentive, sergio and samuel at the

more variety in room service food

we had lunch on the beach, room service for breakfast, satay for dinner, it really allowed for a relaxing vacation that takes

our room service was also terrific, angelica was a hard worker

room service did not clean the rooms or provided towels for 2 days

they could offer room service, which would be a great addition

room service is not good

romy at the pool bar is awesome! the food was very good

only improvement i could suggest would be 24 hour room service for a limited menu.

there's a bar and restaurant and they provide room service at a fair price

food at the hotel wasn t super delicious

room service food from kalaka was ok

room service at reasonable prices

breakfast was just a dry toast and coffee, but you could add other stuff that you had to pay extra

some umbrellas by the pool would have been nice as well

the no wifi in the room was wonderful

noise some nights from the small bar which is located on the north end of the hotel building but that wasn't too late into the night

free breakfast of bad coffee and toast.

day we did not received room service, other day we no shampoo nor soap were given to us

room service always came when we were still in the room, a bit later would be nice

daily room service, great location, beach towel service

the location the late check out

the wifi didn t work well

delicious food and wonderful room service

honest staff big rooms great parking

at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces

nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost

the breakfast was the same every day and it wasn t good

room was very spacious. loved the pool as it was private for guests.

breakfast was included by going next door to the spa but it was not clear what was actually included - we had to pay for some things

access to the pool and sun chairs on the beach was a

people complain about breakfast in reviews, but honestly, it was fine - it does take some time, as you order from the

master suite was very spacious, water temperature and pressure were good, and much better than other places we stayed in

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

breakfast wasn't good

the rooftop pool was such a hit with my younger son

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

i was impressed by the location and i travel with my family (2 kids)

owners 4 kids dominated the pool our last two days

beds and pillows super comfy, shower pressure great, wifi semi accessible but was decent

wifi didn t work, but everything else was perfect!

wifi in our room was a bit spotty, but we didn't even expect wifi in our room, so i wouldn't even

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

could do with dark curtains due to light from pool area

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

great location clean cute kitties nice pool big room

nice modern property, pool, great location on isla mujeres, clean and comfortable

excellent location, great staff, fast wifi, good ac

pesos for half a liter), air conditioned

there was parking provided as promised

wifi and warm water from the shower

staff at the property, informational and helpfull, working wifi, refrigirated botteled water for normal price

room service only and the view

large pool on the malecon overlooking the ocean was beautiful

the swimming pool kept so sparkling

the pool area is nice also, and kept

pool was great

room service was also disappointing - in room menu not at all accurate

we ordered room service and nobody picked up the plates for 2 days

room service was delicious

i also got food poisoning from a bad salmon one night after ordering room service

room service, we ordered coffee got it an hour later and it was cold

the wifi wasn't the greatest on the third floor

the pool is actually a dirty five foot bath outside which does not get any sunlight

good wifi, easy check in and check out

wifi was bad on the second floor

pool looks nothing like pics so do not select based on this

taco, our room service guy was always so nice; sixto at seaside grill and carlos at market grill outside

breakfast was great every morning, as well as room service

some restaurants were better than others and the room service menu was ok at best

gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

room service was top-tier, and the restaurants were excellent as well our favorite was the

the rooms are clean and room service is provided everyday

t hot) terrible room service after 9

no working phone to order room service or call about issues

no room service for breakfast

pre ordered in more food no menu or guide in rooms to inform you who to call for assistance or room service

room service very quick

clean rooms, nice views, good hot water and water pressure, good room service, and a good restaurant

if you miss housekeeping you can order room service waters but i found them to be quite expensive and sometimes they didnt show up if it

room service doesn t start until 8:00am, so if you want to enjoy breakfast on your private

not the hotels fault, but a couple of times when we went to order off the room service menu, they were out of some of the options

we ordered room service

good breakfast, and room service food. great view of puerto cancun.

room service food wasn t the best

room service was great

they had a private beach club, a jacuzzi, room service, and so much more

ado-bus next to it and also private parking so good options

there was a very nice and helpful gentleman that helped with luggage and parking.

wifi in the room was actually quite good

location, pool and nice cool room with ensuite

grounds nice with lots of plants, pool area and fun-looking kids play fountain

room service

fantastic breakfast included, clean hotel everywhere, very helpful staff!!

gym is very small, but enough to get in a workout, but the equipment is very old and in disrepair

prefer in-room breakfast

kids cannot access restroom

the staff is barely competent

room over bar making it noisy

some neighbouring bar was playing music that thumped the room from 12am to 3am

good location, near to the bus station. great pool too

great location near ado bus station, markets, restaurants etc. nice pool and friendly staff.