poor room service

room service staff were polite and respectful, and the reception team took good care of both me and

room service 23 hrs. great food. great drinks. beautiful beach. lovely people.

compared as

not a lot really it was an average resort rooms pretty tired room service ok though

if you wanted to eat lunch order room service the middle of the day and wait an hour or go to the pool and order food

clean, good service, nice staff, comfortable room , amazing room service

the whole point of being at an all inclusive was so you can just grab and go but every time room service, any bar, at the pool bar everywhere it was so annoying

issues with butler service, having to request towels and not receiving them, as well as ordering room service that never came did impact our experience at times

staff gustavo and freddie at the pool area!!

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

the room was extremely well-appointed and i loved ordering room service for morning coffee and fruit first thing in the morning

the food and drinks were exceptional, even room service was a very good standard

food was amazing at all of the restaurants we tried and even the room service food was great

i found myself ordering room service late at night just for the brownie desert :-)

service of every staff member, the food at all the resturants, the 24hr room service, the pools, the entertainment at the resorts, you don't have to leave the resort for

room service was very good, cleaned the room and fixed the beds several times, wasn't expecting

room service took very long time, sometimes in excess of an hour

room service brought us a half eaten hamburger instead of a steak one night

room service took 90 minutes

the best food is the room service

no one answers phone after 8 'not even front desk only room service

24 room service

room service, the lack of customer service, the lack of urgency in fulfilling requests

room service only came once during 4 day visit, had to hunt them down for service, mini bar was not

they have 24 hour room service, but it was the same few items available every day we were there

with nice tub, balcony had nice view over the pools to the ocean, many bars and places to eat, room service was great and i loved having the table to place orders, such an

the room service staff always knocked on the door to get a tip even though we had the do not disturb

swim out room, amazing facilities, overall good food,comfy bed, love the room service

we loved the little room service box/window by the door so you don't even have to greet someone into your room to bring

of the restaurants were closed and there was no 24 hour room service as advertised

a nespresso that was refiled everyday, we received complementary merchandize for our two kids and room service was great

clean, good service, nice staff, comfortable room , amazing room service.

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

the pool in the family selection area is super small full of little kids and the main pool is too far

it was fine for kids

safe parking onsite

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

standard rooms are like being in prison. wifi awful in standard rooms.

wifi was down for a while and the tap did not work so had to use the shower!

wifi worked sometimes

great restaurants, great pool area, wonderful beach area, great room service

we had lunch on the beach, room service for breakfast, satay for dinner, it really allowed for a relaxing vacation that takes

all inclusive means all inclusive, mini bar and room service included, staff were all impeccable - friendly and attentive, sergio and samuel at the

room service was excellent

very friendly & helpful staff, especially our room service gal ~ my husband loved having his breakfastin the room

room service food from kalaka was ok

only improvement i could suggest would be 24 hour room service for a limited menu.

there's a bar and restaurant and they provide room service at a fair price

room service at reasonable prices

room service average

our room service was also terrific, angelica was a hard worker

room service is not good

they could offer room service, which would be a great addition

room service did not clean the rooms or provided towels for 2 days

paint, pool tile and some of our friends rooms had mold

it's at an outdoor restaurant / bar right next door

the complimentary breakfast was lame.

the pool was very cold, but the weather was a little on the chilly side during our stay.

was one of the more pleasant and laid back among all those we encountered - a lovely place for breakfast

some umbrellas by the pool would have been nice as well

daily room service, great location, beach towel service

room service always came when we were still in the room, a bit later would be nice

day we did not received room service, other day we no shampoo nor soap were given to us

the wifi did not work for a while depending on where your room is you can hear a restaurant with music

the pillows were a little on the high and lumpy side and the wifi was sometimes a little spotty.

the pool was small but it didn t bother much because we were at the beach.

we spent quite a bit of time jumping from there to the pool

there are many delicious choices for breakfast and being able to grab a beach bed on playa norte without issue is extraordinary

staff were amazing, location, pool, and the restaurant

with your room comes access to an exclusive pool at oceanvs club steps away from your room only for guests of this hotel and it is great

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

breakfast wasn't good

the rooftop pool was such a hit with my younger son

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

they allow kids now

wifi didn t work, but everything else was perfect!

wifi is hit and miss in the rooms but available in the lobby. other than that it was great!

wifi didn't really work in the room, only sporadically and very slowly

on the beach and has three private pools

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

great location clean cute kitties nice pool big room

could do with dark curtains due to light from pool area

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

leaves in the pool, unfinished bathrooms, dirty floors

room service only and the view

i think), was right next to pool which was fine, but would have liked a bit more privacy on a higher floor

wifi in the room

the pool area is nice also, and kept

wifi was not connecting.

i wish the restaurants were opened later. the room service food was below average.

i called the room service and they came

room service. ok taste not enough selections.

the room service food wasn t the best.

also, 2 hours for room service is a little long to weight

except there was no kettle in the room for tea and coffee and had to use the room service for these small things overall

gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

room service was prompt, very good and loved the choices

i loved the room, easy to get into dinner without reservations, good room service, good drinks

the room service was also excellent

i also got food poisoning from a bad salmon one night after ordering room service

room service was delicious

we ordered room service and nobody picked up the plates for 2 days

room service was also disappointing - in room menu not at all accurate

room service, we ordered coffee got it an hour later and it was cold

only downside, which isn't necessarily bad but worth noting, is that there is no room service available

breakfast was horrendous and coffee so basic the room service food was so bad they put a tub of salt on chips and the pizza was barely cooked tasted

ordered room service our first night and everything was cold

staff and room service

service was bad room service with no cutleries, language was big barrier

the staff is excellent, the room service food is great and the brunch is good .

room service doesn t start until 8:00am, so if you want to enjoy breakfast on your private

if you miss housekeeping you can order room service waters but i found them to be quite expensive and sometimes they didnt show up if it

room service was a little slow. often waiting up to an hour.

restaurant food was fresh and tasty, lots of options & no charge for room service

delicious food and wonderful room service

the bar and restaurant staff were lovely and made a great first impression of mexico

the hotel has a decent swimming pool and air conditioning. breakfast was good.

good hotel with a nice pool and very kind personnel.

the breakfast was ok

staff - really comfortable room with huge bed, ac, tv, hot water, soap, shampoo and towel - good wifi - soft drinks available to

very dangerous location no good wifi

clean big room, good ac, nice helpful staff. secure parking

staff at the property, informational and helpfull, working wifi, refrigirated botteled water for normal price

there was parking provided as promised

location of the property and the resort itself, my room/room service, the view, the staff, the service, restaurant's, pool, drinks, just everything

property, room service, resort staff was too good

additionally: room service should leave more privacy

kudos to enrique my room service personnel, lovely guy

was stolen from my room when room service was cleaning my room

big room with air conditioning small pool but okay

it's comfortable, the decor is cute, the wifi is good, and the host was kind

i also had the small pool area to myself for the afternoon

the wifi was out my entire stay

not look like the pictures at all and i didn't see a pool

wasn't open during 'opening hours', the restaurant wasn't available during the evenings, only the room service

no room service after 21.

no working phone to order room service or call about issues

no room service for breakfast

t hot) terrible room service after 9

room service could be improved

the common spaces were modern and stylish and we ordered room service which came quickly and tasted great

we ordered room service

had to call room service to get water and sometimes that took a while but other than that the hotel was amazing

room service food wasn t the best

the wifi worked well

location. room and kids pool. very nice and a great price.

during my stay, the main pool had no water, and the kids pool was also not operational

there s a restaurant

is terrible (every day your walking to reception multiple times because the card doesn’t work), kids pool is in poor condition and never cleaned