the room service staff were also very friendly and always greeted us with a smile

wifi was not working properly in the room and the only way to make it work was to go downstairs in

we were very tired after a long trip and we got given a early check in

cleanliness, location, parking

charges for secure parking

e most expensive one) and then we just told

no info in the room about how to use the phone or hours for their restaurant and their room service

not one helpful word passed her lips during check in, trying to book their restaurant, order some room service face to face or during the checkout

kettle or coffee machine , no tissue, not a lot of hygiene accessories and the fact that we had room service and someone brought up the wrong bottle

no laundry service,no room service a bit strange as for a 4 stars hotel

room service for breakfast

the room service food

kettle in room asked for food with room service but only got soda staff not friendly at

wifi wasn t very good and failed for about 2 hours

the gym was nice, adequate but could do with some weights

also, announced room service, but only for breakfast, however, there's plenty of options to dine out nearby

room service and great staff

there is no information about room service and the fridge only has 2 bottles of water in it

no dinner room service

we ordered a bottle of wine in room service and it came really fast

the restricted bar, room service and resto hours

we ordered room service but they seemed to

location location. professional friendly efficient staff. room service excellent.

didn't have a restaurant that served evening meals only room service.

the room service burger we had was a bit of a let down, served a bit cold and the frites were cold

wifi in our room was too weak to be useful and the staff was largely unconcerned even when i told

the wait staff at the bar was friendly, and as a woman traveling by myself it really was wonderful

great breakfast downstairs. then step away from casco viejo

the staff was wonderfully kind - both at check-in and at breakfast. location is perfect.

in the city center, bar below the property but it was still very quiet in my room, ac was great

no restaurant or room service

daily room service plus nightly turndown service

room service after -11pm

we had room service coffees delivers early for the day of our departure

the food available for the room service was very limited and at times cold.

daily room service

attention to detail by room service personnel evident

i like the online check in and late check out. good location

also had all of the basic facilities we needed including a fridge, kettle, coffee maker, safe and wifi

wifi went off at 7am and i hadn t worked out my directions

option to pay cash was not available, wifi was not reliable.

ich i only ordered in the morning) arrived in 15 minutes and was very

the menu for room service didn't have any prices.

parking was easy and the room service breakfast

not a lot of desirable options for room service food. at least for these two americans :)

ordered room service one night and was not impressed by the food, especially considering the steep prices

wifi worked well and was free

le to watch netflix

good wifi

wifi is extremely poor, there is no-one on site during the evening and there is no bar to have a

the property. the wifi is terrible poor. every night they turned off the router.

- friendly staff - good room service.

room service was terrible

we ordered room service and although the food was nicely cooked we did not receive salt, pepper, sauce or

helpfull staff good secure garage and cosy bar facilities

restaurant and bar staff could have been more friendly.

to my daughters piso, good price, comfortable room, clean, nice lobby, luggage storage, and a bar at the ground

on site cafe restaurant, lounge area, good wifi, staff, breakfast

the apartment accommodated 8 adults and two kids easily

friendly staff and nice clean hotel. local gym included is great. underground car parking.

the staff was very nice, they have great facilities, a near by gym that you can access

wifi would sometimes disconnect.

clean, newish room, good tub, very nice staff, accommodating for bicycle storage, gym, good breakfast (served late) (+)gym was good expensive but ok for san fermin

wifi worked well and there was even a minibar fridge in the room

pros - breakfast buffer, bar on ground floor, in the city. shampoo and soap were good.

good burger place a few doors away with a bar or two in close proximity

value, good bed good shower breakfast rate reduced to 8 on day of our stay good irish bar very close , good for passing

bar tender and front seat staff were wonderful

despite the premium room rates, there was no bar service available to us when we returned to the hotel at 9

wifi was poor

gym, bar and 24-hour reception

room service was poor

they forgot breakfast orders and didn t deliver some items to room service as requested

our first stay, as we had very young children who were tired we chose room service as the restaurant opened too late for them

no room service and i m vegetarian so very little choice

the room service meal was awful and there was very little choice

that on arrival we were informed restaurant and bar were closed due to a saints day should have been informed on booking ,as after a long day

there was a mini bar which was empty

one guy only working the bar & taking and serving food orders

the room also had a safe and mini bar

the wifi only worked in the lobby area

id) good value for money close to shops,

lovely family room shutters for the window good free wifi nice staff parking in a garage owned by the hotel

lovely central location in order to go for dinner which we had at bar restaurante palacete-jauregia which was fab garage parking for our motorbike which was most

there's a small tapas bar that appears part of the hotel

laundry facilities were nearby and easy to use

travelled with dog, so had room service food. great.

great breakfast on site parking close to bus stop drops you right in the heart of the city for only a

breakfast could be served earlier, we did not eat breakfast here as it was only served from 7am.

great location, staff and breakfast.

breakfast could be a bit better but as it was sunday in november, a quieter time.

year where the overflow dining area allows us to use this facility with the doggies rather than room service

restaurant was busy so prebook or order room service as i did one night for some quick food

room service excellent

we ordered room service and had a very good meal at a very reasonable price

could perhaps have been open a little later than 8pm, however the bar was still open and the room service ran until 10:30pm which was great

comfortable bed and lovely big room our dog loves the lift and was welcomed by everyone good room service menu meant we could eat comfortably without leaving our dog

large room, free garage parking , price

the gym was nice and also the breakfast was very good

ate in bar which was pleasant but not exactly what we had planned

friendly staff. bar in evening ok and breakfast very good. room spacious and clean

room service, forgetting , soap, bathroom foot towel, not welcome free water bottle

very comfortable nice staff, room service

my stay, i was very disappointed that neither the cafeteria, the restaurant, nor room service were available when we wanted dinner

everything worked fine but looked rather used - not the greatest food quality for room service but acceptable for a business hotel

spacious , cleanness was good and the staff was very friendly and the gym was very convenient

clean & comfortable bed. good wifi.good water pressure in the shower.

i had to ask about the wifi password which was on the card for the room, but it doesn't say that and wasn't explained at

wifi very poor in bedrooms when told it was available in the room

the parking is a little hard to find. just take your time

wifi was good, the tea maker is a nice addition

parking was available :-) but i wouldn t want to drive a large car there.

parking lot a little tight but really not that big of a deal given the place and other plusses of

fast wifi covers the hotel including in the garden

very welcoming staff, excellent room service and very quiet rooms.