just had a few problems with our room, no room service menu, air conditioning didn t work well at all, plus is was very humid in our room

the room service was difficult to get in contact with

room service was excellent. room was spotless.

vouchers and then after calling for 3 hours in the morning i was told they were not providing room service this week

the sign outside the door for no room service but they came into the room while i was gone

no room service

it was a good location near stores and they had room service.

10 of us only had sets of towels for 4 people total 2 per room and we stayed overnight and had no room service the next morning like new towels garbage out nothing

minus the fact that room service didn't knock and just walked right in

i also liked the bar and restaurant that the hotel have, with the option of ordering room service

parking lot was full, and

early check in

the price the location. and the. parking

well lite parking lot

there were very rowdy kids right next door and in the parking lot

there wouldnt be any daily room service with our stay

we had to stay another night just for the kids to go swimming and they couldn't eat ud83dude12 no room service no nothing and i payed for

didn't like how the staff was acting rude no room service ud83dude12 nothing it was a problem for us to eat and

menus in the rooms leading you to believe you can get food but the restaurant is closed even for room service

nothing about it even though there was a covid-19 update on the website just failed to say no room service or breakfast or pool closure

we arrived late afternoon there were still bags of trash and room service items along hallways as we went to our room

room service was good

to covid restrictions, room service was not available during our stay

my husband and i wanted to order room service

great food from room service

said online they had room service, they don't

wasn't very clean, room service dishes outside the room doors lining the hall our whole

there is no room service, or changing of sheets

that the bar and restaurant are open it would be nice to have the room service menu in the room

room service was so slow we had to

hotel stated there was room service but did not offer the evening i arrived

ice had to be delivered by room service and was not very timely

staff, huge, comfortable rooms, room service

finally after calling the kitchen/room service some one answered

real room service and no coffee service in room

then we went and ordered room service and i opened up a mike jug and took a drink and the milk was coming out in

description of room said it had a coffee maker and there was none, we ask room service for one and never brought it

room service was quick and the food was very good

room service

the price we paid we would have liked some sort of guide in the room for surrounding restaurants/ room service menus/ surrounding attractions, etc

watch for the peak times for breakfast and lunch/dinner; the seating can fill up very quickly (room service is an (+)but breakfast and when i ordered a chicken harvest salad i had everything but the chicken for room service (+)breakfast, clean rooms, fast room service, newer building (+) twice we called to front desk room service and they never brought any extra pillows or blankets (-) two of four nights room service didn t show up

happy hour is always great. enough room for the kids to sleep in their own

kids were running around everywhere, so if you don t have kids, you might want to stay elsewhere

and clean staff were friendly and breakfast was an amazing variety best free breakfast

it s amazing everytime! best place to stay downtown with a pool

room service brought us up the absolute best new york cheesecake we i have ever had

room service never came to clean our rooms and i had to go get additional towels myself

called room service for silverware and we never received any.

the room was roomy & great room service.

the room service was a little spendy but well worth it

attempted for 45minutes before 10p to contact someone to order room service to be told at 10p that theres nothing they can do but i can feel free to travel to kum

the pool! breakfast room service was excellent

room wish they can put at least 6 bottles of water in the mini fridge instead of having to call room service which never showed up, was busy that night tho

room service was extremely prompt

besides the fact the you had to call room service for water cause not even the water fountains were on which is understandable given the

also said there was room service but no menu's so i don't understand how this would work

room service shut down due to inclement weather

room service consistently did not supply us with the correct number of wash cloths to meet the

clean, and cheap room service.

great location and a great breakfast area!!!!

my grandson said it smelled like fresh brewed coffe and the pool: translated clean and cozy.

that was a big disappointment, not only for the kids, but for the adults as well

the elevator and the washer in the laundry room need to be better taken care of.

the pool was excellent for the kids and we all loved the room!

woke up kids and adults

we stayed 3 nights,no room service

every day and night there was room service from other rooms sitting out on the hallway floor

i love the room service availability, parking available and access in and out of the parking garage

not able to get room service as promised

negative experience i had was the room service

no breakfast

no breakfast

nice pool facilities, friendly and helpful staff

pool was kinda small

they need to maintain the breakfast area better.

did appreciate that everything was very quiet - did not hear other guests or room service

no room service 1 restaurant no coffee shop casino was filthy

no room service as they stated they had

no room service so it was convenient that there were also restaurants downstairs

we called room service for more but a guest shouldn t have to do that

staff was excellent, and finding a downtown hotel with free parking and free breakfast was surprising

continental breakfast was perfect. all the things you need and nothing over the top.

staff was great! gave us an early check in which was amazing after a long 2 days of traveling!

the window was open on the 3rd floor and maybe bc they knew it wasn’t working, but with little kids, i could see it as a hazard/safety issue as the screen didn’t fit very good

cleanliness, comfortable bed, quiet room, decent breakfast

plenty of fresh towel and laundry room with two each of washers and dryers

the restaurant and bar area were nice, and the staff were pleasant and friendly

good fitness room and laundry room

restaurant and bar in lobby were very convenient after driving all day

plenty of towels, pool, exercise room, cafe spot to order from with starbucks