thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

restaurant on site with room service available

clean water at the swimming pool and embellish its surroundings.

the big disappointment was the swimming pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the pool, prefer outdoor pool

beautiful gardens, very nice pool and lounge chairs

loved the pool

great rooms. lovely garden and pool area. staff very helpful and efficient.

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

good breakfast and great location

the breakfast was average, but we loved the coffee

great room. fantastic breakfast. super clean.

very good breakfast

breakfast area was way too cold.

staff, delicious breakfast, clean pool, huge bed

estelle kept our room and the house very clean and made coffee and offered to make us breakfast

newly build, great location in walking distance to city centre, nice staff, great breakfast.

the location was good, breakfast good staff friendly and helpful

we used the pool frequently and although it is somewhat small it served its purpose

the pool needs a railing for older adult access and exit

the room, swimming pool and breakfast area were clean. the staff was courteous.

pool wasn t clean enough

very pleasant, and the room was ok with the promised fridge, a seating area outside and a big pool

came in a big group, several families with lots of kids

also be aware the pool area doesn't get much sun

was nice to have a swimming pool, and it was super close to the bus station

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

the pool looked good but we didn't have time to try it out

the apartment and pool area provide a great place to relax and hang out before exploring the city

pool wasn t clean

the pool is big and the amenities were great

spacious and comfortable. common areas are also fantastic including patio and pool

great location near city center valuable price room service and free water

staff: there's very little staff available, both at reception and in room service

time i made a request for room service i had to pay promptly, it wasn't possible to pay during the check-out

- great location to both centre - cheap - clean - pool was great - room service was cheap

beds were way too hard to sleep in and room service would turn off the ac units every chance they got

there's no room service and even no minibar (just an empty fridge)in the room (-)be to increase the attention to detail with their customer service in all areas (restaurant, room service, concierge, etc (*)be available, as it depends only of cuna, which is a great choice but if it gets crowded the room service is not efficient as the phone is not attended (+)room service was terrible (-) i was told by room service they would not remove our dishes/trays after we finished with our in room dining (-) it took for exemple almost 48h for someone to pick up the room service tray that was left by a cleaning lady left in front of our door

i liked everything, maybe a pool service.

good gym

, but this hotel whit his own touch , last night was a 3 guys playing live clasic music the pool amazing whit a nice view of

it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

good amenities like the gym & pool

we stayed in the loft suite and loved having our own spacious, private balcony and kitchen space

room - we had a room on two floors with kitchen, balcony to the upper floor

did not order from the bar because we could not find the bartender

access stairs to the kitchen and patio were not well designed

perfect breakfast. nice restaurant on site. nice pool. good location.

location is really good so as the parking facilites

very friendly staff, good location, parking option.

though it's subject to

parking one after another- need to move other cars in order to leave slow wifi location outside the

breakfast is decent.

comfortable hotel in a good location. nice rooms and the pool was too.

pool was not heated

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

swimming pool, location, character

great garden for kids and nice pool

there was daily room service and the cleaning ladies are very sweet by bringing fresh towels and making your bed

th room service) -

om service, laundry, parking) + english speaking + good breakfast selection

good climate in hotel + quiet but close to city center + good service

pool needed better filtration.

the room was very clean, the location perfect, bed comfortable, and breakfast tasty and filling

loved the private wading pool on the patio

the room smells also bad, blankets have stains, wifi is not working at the room

breakfast was limited

wonderful hotel focused on adults, beautiful room, excellent area and great staff

if you chose to skip the breakfast, they offered a delicious boxed lunch

we didn t use the pool but sat by it to relax

breakfast was basic but good

sign out front says b&b but breakfast is not included

they provided everything we needed: shampoo, shower gel, body lotion, hairdryer, bathrobe, and pool towels

very good room service, comfortable acomodation, mosquito net in the window, silent ventilator.

attractive hotel with decent parking and is located only about 5 blocks from the main square and not difficult to locate or to

staff was very friendly and accommodated an early check in easily

there were parking spots inside the hotel

located within walking distance to the city center, private parking on site

i had to work during my trip and the wifi was excellent: took several video calls in my room and other parts of the property and never

we made good use of the swimming pool

i also loved the private rooftop with the private pool of our deluxe room

good continental breakfast, friendly staff, nice pool

and decent room with a good shower and good wifi

location private parking large room service

the staff was really helpful, and room service was great

the room service was fantastic as we requesting food and drinks and it was immediately delivered

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and pool

location close to the center free parking available closeby

free parking right outside the door was a big bonus for us

we had a wonderful time on the rooftop pool, the staff were very attentive and the hotel was peaceful and secluded

that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping

sign, architecture, privacy, roof-top pool and bar) and proved to be a great launching point for my wife and i to enjoy the city

door to the beautifully designed rooms, excellent food, delicious cocktails, and lovely rooftop pool, this is a first-rate boutique hotel with very helpful and friendly service

you have to order it from room service and pay extra

the restaurant has excellent prices for lunch/dinner

any critical comment i d i had to dial several times for room service as it was always engaged

you can order room service and wine

e only

breakfast was a very delicious way to start the day

the included breakfast was too little and the price is a little high

great homemaid breakfast, we recommand this hotel at all

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the lady that received us was absolutely wonderful and cooked really good breakfast

everything is great as it is and it was very helpful to be able to use the kitchen to prepare our own food

the rooms are beautiful with a balcony included the breakfast is delicious the pool very

breakfast was good but there should be more options included without having to pay extra

they have the kitchen besides the master bed

worst part is that they have a kitchen in their facilities

room with plenty of space and clean, room service every day, aircon, hot shower, pool towels if asking for, pool was most of time clean

very clean, friendly & welcoming staff, huge pool that was very clean and enjoyable to swim during in these hot days

clean rooms, sparkling pool, helpful staff, tasty breakfast, good coffee, convenient location, peaceful evenings

rear of the building has weaker wifi and some bar music reaches from calle 62

location, very comfortable room, extremely clean bathroom, very nice breakfast, closed and secure parking

only thing i could say, was the wifi not super strong in room

my room was clean and spacious and good wifi

of wifi in the family room

ac, good wifi

very well located in merida, pool and breakfast well

the rooftop pool and the restaurant was really really good

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

d hot) day i could ve used that swimming pool also, no breakfast buffet

after a very tiring

the walkway to the pool was wooden slats which weren't fixed down properly

we had no problem reaching the center on foot with the kids, in the heat - no problem

the restaurant food was good and the breakfast was filling

the breakfast is excellent

staff were all very friendly, the guys serving in the breakfast area were also very attentive

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

they dont have room service

didn't like the random change in costs for ordering room service

restaurant and room service could be improved, most of the food we tried to order was not available and the food

room service from the restaurant was quick

spacious room, clean, room service.

plenty of hot water. we did not have breakfast.

there was not breakfast

service and facilities were exceptional, great room service and the food at the restaurant was great as well

the rooms were great, room service delicious and the staff very attentive

the phone in room was not working so we couldn t request room service particularly at night time

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+)hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair) (+)renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous (+)love this pool and view of the city (+)to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool (+)except the pool areas don t open up early so that customers can see the sun raise in morning (-)the pool don t open up early so that customers could go up to see the sun raise in morning (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) amazing rooftop pool and asian cuisine

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+) very clean, the food and bar are phenomenal (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) alfredo was super friendly and makes a delicious margarita at the rooftop bar - one of the best we ve ever had (+)great location, good bar and restaurant. (+)staff was great bar and restaurant were great (+) amazing pool and a rooftop bar (on the pricier side) gym was pretty good too

no breakfast , old bathroom , room service

no kitchen, no room service

location in the center of town, small but good pool with sunbeds, you get more than you pay for

location - spacious rooms

wifi, room very clean, friendly staff, nice pool and good location

the pool is big and since there are only five rooms in the hotel one can pretty much have it all to

we stayed in the upper level suite overlooking the pool and it was absurdly, delightfully grand the terrace was lovely, the bathroom beyond big

also there is a bar or restaurant next door that plays loud music

great breakfast, nice staff parking lot available for free perfect location

the hotel, rooms, bathrooms and pool area were all spotlessly clean

wifi was a little slow.

the wifi signal is

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

great location, wifi works well, hot showers

beautiful building, rooms are big! wifi sucks though.

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were near the reception desk/cafeteria

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy chairs to sit on

wifi was not stable at all

no wifi in room

location helpful staffs strong, fast, and stable wifi nice internal common seating

nice rooms, beautiful interior with a swimming pool

the location was also perfect: like 5 minutes from the city center with free parking

restored hacienda with those cool arched walkways and a bar open to the gardens and pool

the bar staff mixes excellent margaritas and reception staff is very helpful and charming

large room, great bathroom, and a nice outlook overlooking the hotel pool

room service was also really on point and consistent

helpful staff, clean and nice but small swimming pool

style hotel, wonderful staff present on the floor, wifi didn t work in my room, but was fully available & fast just outside my door in a cozy

wifi only worked 40% of the time. the water in the room stopped working twice.

wifi in the room could be better

great design, soothing space, super pool area