the only thing that could be improved is the room service food

food room service!

i had room service breakfast and the food wasn t well cooked

no view, room service never brings napkins, entrance reception to dark.

the food of the room service was very bad and way too simple for a high class hotel

the food of the room service wasnt great at all

no fridge in room, very expensive room service

slow room service

hotel nice, location good, room confortable, room service good.

room service is not worth the money, the 15% tip

ordered room service twice and both tines there were problems

the room service attendant tried getting 20% more of a tip even though there was an auto gratuity

the breakfast buffet is great and we ordered fries from room service and that was tasty too

the gym is open 24/7 also very good

the pool is pretty

accommodating and provides there best customer service, from my airport pick up, to the fo and room service

me with every question; the restaurant staff, who were very accommodating and helpful; to the room service who left everything nice and clean daily; to each and every taxi driver that took me

conveniently located near my home. staff ordered late check out without asking

gym and swimming pool are very small, breakfast is only ok

accommodation is great and with the swimming pool

the food was excellent and reasonably priced for room service

we ordered from the bar a couple of nights and also did room service a few times

room service is available until 1 am

breakfast & room service were very good

invoice for room service was difficult for me, i recommend to make it with reception staff

service needs to improve, they lack the staff to attend breakfast

the breakfast place

they serve full and wholesome breakfast. the staff are all friendly.

all was very nice and the breakfast tasty

spacious room, nice complete breakfast, nice staff.

water pressure of the shower was awful, the space of the room was very little, the room service was awful

the shower pressure was awful and the room service was dreadful, they never answered the phone.

new hotel, nice lobby. room service is surprisingly good

ey never answered) the staff was not ver helpful and the complimentary

room service respond is the worst than ever i have seen

food from room service wasn't great and didn't provide good value for money

we loved our stay here! very friendly staff and amazing room service

verry good and fast room service

air conditioning - decent wifi speed, available in rooms and public space without password - nice gym facilities - filtered water dispenser in halls and gym - easy to find, easy loading/unloading

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious bathroom - good

ater was out).

excellent gym and pool

as if he wanted to charge a breakfast that is already included:d the first day i couldn't use the pool because was already booked

indoor heated pool was being repaired and couldn't use it at all

the pool/ gym area were super nice and clean

wifi signal was strong

kitchen facilities are great and the lounge is a comfortable space

perhaps not the most central place but i did find a great gym with a sauna and a late night pizza place within walking distance

the breakfast in the morning was nothing short of amazing

the breakfast was amazing

we received exceptional service from the front desk to the dining room and room service

room service was also good

room service was very good .food was ok .staff was helpful.

the 2 times i ordered room service both times i was not able to eat the meal

the room amazing, the wi-fi good, adequate english tv stations, the bed comfortable and good room service good

big room, confortable, clean, great room service.

love the breakfast, location at the roof top and the great service

is a bar in the rooftop and they play music until 3 a

breakfast is served on a terrace, where in the morning it gets cold

basic breakfast and every day the same

bed comfort, shower, gym

size of the refrigerator, the coffe machine, an nespresso, the prices of the menu for room service, very fare

room service was fast

room service food is okay, steak not as good, but cheese fingers tasted

the food and room service was very poor, breakfast included and could be better tho.

readily available spa amenities

room service fee won t be added in the booking totals price until check out.

the breakfast is amazing. it changes everyday. room service is also good

samuel and his room service colleagues were extremely kind

there was a variety of on-site amenities, including a swimming pool, fitness center, and spa

staff was great the pool was a great bonus and the fact we had a shopping center downstairs made it even better

breakfast was simple, but health and good - scrambled eggs and ham with coffee

breakfast was amazing, many choices, fast and well-prepared

beautiful hotel, perfect location, amazing staff, outstanding breakfast

lovely, friendly, helpful staff, room clean and comfortable, nice breakfast, great location

the breakfast is excellent, made fresh and delicious

breakfast was amazing and the staff were very kind and helpful

breakfast was great, location was very good in the diplomatic area.

very good gym

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional

breakfast was ok - not great but very pleasant

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

pensive/trendy) restaurants, bars and gym/yoga studios around

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

location in polanco - lots of

terrific breakfast, stylish room, great staff, convenient location

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more easily

the only minor issue we encountered was with breakfast

a little rushed at breakfast.

ok continental breakfast

gym equipped friendly staff clean

there is no frigobar into the room, there is no toilette into or close to the gym.

bed, tv size, gym.

room service quite expensive.

we wished there were more offerings on the room service / pool menu

room service food was pretty bad and elevators kept breaking down, but overall we liked our stay

room service is very expensive.

beautifully furnished with friendly staff and outstanding room service food

can get room service which is a bonus

cozy place while offering all the conventional comforts of a good hotel, including a delicious breakfast

breakfast was amazing - they have an option to have it in bed or in the reception area at a family

wifi worked well and was great to have netflix, youtube on the tv

maybe the breakfast can be a little bit more varied.

our room has a kitchenette, living area, balcony, and amazing room and shower

the roof terrace is very nice free snacks after 5pm

ry small and basic, but nice detail) gym has 3 machines

part of town), staff very helpful and professional, the bed is super comfy, and the terrace and breakfast are top notch highly

treadmill, 1 bike and 1 weight) all working well yet no water, towels or

great location in polanco. very comfortable. delicious breakfast made fresh and personable.

room service was great

the price you pay the room service is terrible

needed to call room service for hot water

room service was delicious and we loved the spa

room service took awhile.

attention was amazing, included breakfast was filling, i will be coming here again

the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there

breakfast included is really simple

sub par breakfast

you will have the breakfast in your room

not coffee available in the lobby

staurant, cafeteria) at 6 am poor food quality: room service dinner disappointed, asian restaurant

room service was terrible

and helpful, quality of the room, bed, bathroom, nice architecture, an excellent breakfast and room service, a lot of restaurants

i liked the way room service is ordered, which is like making an online order but then one cant ask questions on

a good room service, it is fast and cool

poor breakfast spread. no room service. bad location

attitude, room service past 11pm, i ve order something on sunday, left my tray outside my room and today

restaurant/room service is good, and the bed was super comfortable

that i could speak a bit of spanish because it came in handy in the restaurant and when ordering room service

i arrived on a friday room service trays that had been left outside rooms were still in the corridors when i checked out

it was noisy as doors are very thin. breakfast was so-so

location super good and i haven t try breakfast. well i did not know if there breakfast

i like that they did my laundry at my request

no bathroom at the breakfast terrace, this is terrible

their personnel at the breakfast facilities were great with a lovely outdoor cafe

room wasn't good, the shower was terrible, and breakfast was poor

breakfast should have some more vegetarian options

staff, in particular mario cruz, cristina, araceli and oscar at breakfast, and marcela for room cleaning

majo at the counter desk was kind enough to arrange a late check out for me

breakfast was fine but the lunch wasn t so tasty

good room service and restaurant at an affordable price

room service was great it didnt take long after we orderd

one small inconvenience: if you want to pay for the restaurant room service with a card, you have to go down to the restaurant and order there; you can't do it

availability of food from restaurant 24hours and room service for no extra charge

wifi is a bit unstable

the room service also had very delicious food

staff really make this place shine, somehow the food is better if you order room service vs

however, the lady doing room service in the morning knocks on the door and shouts really loudly

additionally, they have a room service cart that stops by multiple times to interrupt guests throughout the day unprompted to

t even on our door

room service was always dependable and the food was decent nothing to rave about

from room

wifi was bad

everything was good starting from location, staff, facilities, ac, wifi, cleaning etc

us to another place where our rooms was in other side of the hotel, when we enquirer about the wifi password she didn t give to us the correct information

mistakes with room service and booking g services due to poor english from reception and room service staff

good food and beverage with good room service

the restaurant was not opened much but room service was great

needs updating , staff very nice but trouble with room service s they don t all speak english

the food on the room service menu was horrible

were lovely though and very helpful - except for the room service guy insisting on a tip

nus : there is heating) - staff is nice and accommodating - there is a parking - it is extremely quiet - breakfast can be taken outdoors - it feels a bit like a travel in

great staff and a great location. big plus was that it has free parking

rooms are ok

the room was clean, and the room service was exceptional

breakfast can be delivered by room service.

we had room service at night and the food was great

the service at breakfast was very professional and friendly

spacious cleanliness supportive staff good parking and checking at comfortable time

also not even coffee is free for breakfast

would be nice to have a little more extensive breakfast and coffee

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

the breakfast was frankly disappointing

kitchen, whole exterior wall was glass

quick check in tasty breakfast room service was great

were no glasses, asked for room service and never came

room service

been nice to have a fridge in the room or an ice machine, but it wasn't promised or expected and room service was reasonable compared to most countries

there is a bar onsite and room service is 24hrs a day

i liked the room service and how clean the room was kept.

clean, great service, 24/7 room service, the cleaning ladies always do a great job, very convenient location near condesa &

they have room service available

breakfast needs to improve and have more variety.

excelent value for your money, the breakfast was nice.

staff was super courteous and friendly, love the room service

great location at good prices, room service is cheaper than the average

the room service is good, and the room cleaned and was well kept everyday

cheap room service also

mey mexican cuisine)