location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

pensive/trendy) restaurants, bars and gym/yoga studios around

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

location in polanco - lots of

terrific breakfast, stylish room, great staff, convenient location

ok continental breakfast

breakfast somewhat disappointing, not bad but not special for a venue like this

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more easily

the only minor issue we encountered was with breakfast

warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional

breakfast was great, location was very good in the diplomatic area.

very good gym

breakfast was ok - not great but very pleasant

in general

ry small and basic, but nice detail) gym has 3 machines

the hotel gives breakfast/ cocktails/ wi-fi all included

breakfast was excellent.

the location very centric, the breakfast was really good and the suite was very comfortable.

our room has a kitchenette, living area, balcony, and amazing room and shower

breakfast could be better

squeaky floors, ripped window sheers, little ants in bathroom, no hot water in bathroom and kitchen sink

the wifi had bad reviews but our experience was very good and better than most places we've stayed

poor breakfast, it s almost none

in polanco neighborhood; very helpful, courteous and caring staff; delicious breakfast options; water, refreshments and snacks available throughout the day; beautiful indoor

the breakfast is excellent, made fresh and delicious

the breakfast that was included with our room was delicious with a big variety of choices

breakfast was amazing and the staff were very kind and helpful

another thing that works very well: the wifi is great, simply put, no login screens, fast enough for my daughter to watch netflix in

you will have the breakfast in your room

the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there

sub par breakfast

breakfast included is really simple

attention was amazing, included breakfast was filling, i will be coming here again

o blocks away).

no bathroom at the breakfast terrace, this is terrible

their personnel at the breakfast facilities were great with a lovely outdoor cafe

i like that they did my laundry at my request

the breakfast, the bed, the localization

room service excellent room lovely

beautifully furnished with friendly staff and outstanding room service food

room service quite expensive.

room service food was pretty bad and elevators kept breaking down, but overall we liked our stay

room service is very expensive.

additionally we tried to order room service two times and did not have a menu or qr code in the room from which to order

room service was delicious and we loved the spa

view! room service! special requests

room service took awhile.

room service was great

great room service, beautiful modern rooms, tasty breakfast, super kind and helpful staff

not coffee available in the lobby

quality and responsiveness of the staff was outstanding, especially the concierge and rapid room service

i liked the way room service is ordered, which is like making an online order but then one cant ask questions on

staurant, cafeteria) at 6 am poor food quality: room service dinner disappointed, asian restaurant

room service food is okay, steak not as good, but cheese fingers tasted

the food and room service was very poor, breakfast included and could be better tho.

size of the refrigerator, the coffe machine, an nespresso, the prices of the menu for room service, very fare

room service was fast

the rooms were fantastic. the pool was great and always quiet and chilled.

the breakfast was frankly disappointing

would be nice to have a little more extensive breakfast and coffee

also not even coffee is free for breakfast

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

bed comfort, shower, gym

breakfast was simple, but health and good - scrambled eggs and ham with coffee

big room, confortable, clean, great room service.

basic breakfast and every day the same

excellent service. clean rooms. excellent breakfast.

love the breakfast, location at the roof top and the great service

at night it gets loud because they have a bar in the hotel

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

its location is perfect and includes parking

we had all the facilities, hot water in the shower, parking lot, security, good location

parking our car was also a challenge

safe close to police station and restorante bares and transportation and has parking.

rooms are very clean and confortable have all the services and comodities good room service

room service it's ok

room service was also good

the 2 times i ordered room service both times i was not able to eat the meal

the room amazing, the wi-fi good, adequate english tv stations, the bed comfortable and good room service good

room service very prompt and efficient, we had morning coffee every day of our stay in the balcony

quick room service

room service is quite expensive

pleased with the rooms and all the service - housekeeping, porters, reception, business lounge, room service, restaurant and breakfast room - were pleasant, efficient and capable

room service was incredibly fast and well done

great attention and room service. also the included breakfast was amazing.

nice decoration, welcoming staff, good location, excellent wifi service. nice digital keylocks.

wifi was available however it was totally useless

the wifi was not the best

wifi in the room cicrulo can't be use very bad always decline and sleeping very noisy at

the hotel nearly lost my clothes when i sent them for laundry

the shower the gym

close to chapultepec castle, you can go on foot, facilities very clean, the room was big and the kitchen well-appointed staff super attentive, specially magdaleno and vanesa who was very

the wifi was spotty on the 3rd floor

the rooms are very comfortable with kitchen , tv, big bathroom

view, great late night hotel service, room service was amazing

ice)

beds are comfortable, room service comes twice a day to tide up the room

food and service, exceptional - room service, bar service. amazing view of the castle.

smelled good, toiletries all loccitane, room service every day

the coffee was better in the restaurant than the one for room service

mistakes with room service and booking g services due to poor english from reception and room service staff

needs updating , staff very nice but trouble with room service s they don t all speak english

the food on the room service menu was horrible

the restaurant was not opened much but room service was great

were lovely though and very helpful - except for the room service guy insisting on a tip

nus : there is heating) - staff is nice and accommodating - there is a parking - it is extremely quiet - breakfast can be taken outdoors - it feels a bit like a travel in

rooms are ok

great staff and a great location. big plus was that it has free parking

the restaurant ( room service) was delicious i will recommend (-) food from room service average (+)room service was efficient and food good as was the breakfast.

very spacious room - really nice & helpful staff despite the language barrier - safe location - lots of amenities, water left for you on arrival, tea & coffee options in

service to airport, possibility for late check out, breakfast on rooftop, prices in restaurant, room size, cot for baby, location of hotel, upgrade to

very comfortable & having laundry facilities in the room was a bonus.

the restaurant and bar up on the roof is small but so attractive with an amazing view

can get room service which is a bonus

the breakfast was good and also the location.

breakfast at coffie bar in the same building,very nice and tasty

breakfast was good

on arrival with our booked room, and the staff was so good and try to figure it out - good wifi

good massage in the spa center, very good restaurant and room service foods, nice view from the balcony with

room service was excellent

are great and very confortable the housekeeper was perfect and the bellboys where really friendly breakfast was very

room service was not done until we called at 3:15pm to ask for it to be done so that was not so

design with european style courtyard super comfortable bed and amazing wine and room

and the staff serving room service

also try the room service cheesecake, it's totally different from what you'd expect but in the best way

whenever we ordered something from room service, something additional was added - gratas

everyone was so helpful . 24 hour room service

nice comfortable room, great service from the bell boy, to the room service staff

location, the nicest staff, very attentive, great room service and excellent restaurants

room service was great

the room service is very limited

the breakfast included was for 1 person only but once selections were made there was enough to share

stay with a delicious breakfast and friendly, attentive staff

nice big room, delicious breakfast, comfortable bed

and the breakfast is great and large

the location is great, the facilities are good, and the breakfast and tea are excellent

good room service choices with excellent service

pa and gym ) are great

i also highly recommend the hotel s spa services, which only add to the feeling of complete calm and relaxation

pool was a bit small

the hotel facilities ( spa and gym ) are great (+) gym was extremely well equipped (+)rooms were perfect. gym great. location excellent. (+)the room was beautiful. pretty good size. the hotel itself was very nice. the gym was perfect.

wifi.

my room was clean and good, with frig, coffee maker, king-size bed, and free wifi

needed the wifi for my work and it didt't work at all

i had to ask about the wifi password

wifi was weak occasionally but generally available

for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but i had to call back and remind them of my request and the food was delayed, the

lady from the room service team was very kind

we were in the king room earlier which was not very well lit, was dated and did not get a good wifi signal

wifi was very slow and sometimes not usable

wifi is unusable

breakfast was very good

very stylish, kind staff, great breakfast and amazing location

excellent, and plentiful, breakfast every morning

the breakfast was filling, but for me lacked the sabor casero i was hoping for

and the breakfast they served

location good, parking and really really cheap: 20 a night

they kept our room very clean and made us delicious breakfasts every morning

wifi was pretty poor in the bedroom and so we would have to go to the upstairs terrace to use our

wifi was intermittent.

friendly staff and good breakfast

we loved thr use of the kitchen the personalised breakfast and fantastic roof terrace to have a night cap

the provided an early check in which was actually good and location is great.

breakfast, comfortable room and bed, nice shower, restaurant and room service available, great friendly staff

a beautiful place, excellent staff, bedding was luxurious, location perfect, breakfast and room service perfect

gorgeously decorated, wonderful staff, great location, and amazing restaurant/breakfast/room service

room service menu was limited but delicious

breakfast and cuisine in general, super nice staff, fantastic room with a nice little patio, quiet