the beds are very comfortable, the room service is exceptional, and the central garden is very charming

location, secure parking

good breakfast, convenient location and parking. authentic building.

nice staff and secure parking. good location close to the main square.

the breakfast was very scarce: coffee + two pieces of bread.

did not honored the terms of reservation, for breakfast for three guests

the gym is a good addition

i also really didn't understand how does the internal parking work, the gate was often closed, and perhaps early in the morning is

included an excellent full breakfast, a gymnasium

mattress helpful staff we've got a heater and a plus blanket good breakfast (100mxn) closed parking

location, restaurant, wifi signal was good and personnel.

the pool was also full

very comfortable room and bed great hot shower pool was great included breakfast was delicious

laundry was quite fast, taking my clothes in the afternoon and returning it at

it was a nice enough place. professional but cold. convenient parking. nice pool!

nice backjard, very nice swimming pool

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

everything was fine considering room service

oscar was super friendly and helpful, he gave us insight of top spots to see, guided us to free parking and even walked us through city center all the way to tourist info

room, free breakfast, hot water, free wifi, friendly and kind staff

parking included at an

en when it was difficult to communicate in english for them), good

not enough parking on weekend

the staff is friendly and the hotel has its own parking space.

location parking

staff was friendly dinner area was good to work indoor parking was good

hotel offers water, coffee, tea and laundry service

no gym available, pool in reparation process a cheto in my room, no wc paper at my room

the parking lot is on the back of the hotel and no one helps you with your baggage

location was excellent. excellent breakfast. will definitely book this hotel again

facilities pool food location clean

the bar with the blue velvet comfy chairs

the beds were comfortable and the included breakfast was good

people, superb hospitality, great location, closed parking and the breakfast was very delicious

they have a climatized pool

great room, comfortable bed, very nice gym and pool.

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

location , breakfast room

in the price breakfast was include simple nut very ok

-room service took forever

room service was good but a bit slow

weren t working, power kept going out, room service was bland and overpriced, bedroom walls were thin could here other room s noises

room service food was very bland

room service

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

comfortable hotel, clean. room service was good and staff were courteous.

excellent room service

the pool was not clean. the tiles joints were dirty.

facility was excellent, friendly staff and fitness studio

wifi password didn t work

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

wifi not so good.

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

the front desk staff not to helpful the room service bad

the little kids park and the open outdoor space.

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

the pool is cold

the little kids park and the open outdoor space.

delicious breakfast, spacious room with extra bed / crib for free

the breakfast that was included was the best i ve had in mexico

staff ,service, breakfast

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

the wifi is fast, and the beds are comfortable

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

pool wasn't clean

- there is a pool, but the water water very cold

cold swimming pool

- hot water for shower: be patient, sometimes takes 3 minutes - parking

othbrush

they also had a decent selection of food and alcoholic drinks for room service for lunch or dinner, we did not try

there is room service and so i tried to get food to eat but due to an event they only serve hot dogs and

half a day later, room service had made the room, still no blankets

the room service was nice and friendly

we arrived late so decided to get room service and wow

to check in and go to our room and another 30 minutes till they put our car into the secured parking

buffet breakfast was good value at 150 pesos per

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

the staff in the restaurant and valid parking were very nice and efficient

breakfast is not included despite what the booking says

the beds are very good and the room service is a bliss

i love the location and the breakfast. everything was awesome

breakfast good

the breakfast, spacious room with two queen-sized beds, no smoking in the entire hotel, and free parking

hotel with good breakfast

the room service was very good

room service food is average

restaurant's room service food wasn't delicious.

room service was terrible

pool was not open

for example they say they have 24 hours room service and

pleasantly surprised by the room service quality

no room service after hours

excellent service, excellent facilities and a great breakfast options

breakfast service was a bit chaotic with lots of people but not much organization so getting tea

terrible smell in the bathroom and wifi was very bad

it was close to everything, great staff and a bonus to have breakfast and free parking.

the receptionist did offer an alternative wifi connection, but this didn t work at all

the parking space is not at the hotel

the valet parking is perfect and free

they accommodated early check in which was great

excellent wifi for working/streaming if you care to

location, remarkable staff, and comfortable bed plus, great wifi

wifi was stable and fast

room was comfortable, wifi worked great, and the location is ideal, you can walk everywhere

spotty wifi, only close to window

the wifi coverage is poor,

wifi on the left odd numbered townhouse style hotel rooms has poor wifi pick up

the wifi or hot water were not so good.

the wifi isn't the best

poor wifi

the wifi is not very stable

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

the wifi is stable enough but sometimes was cutting during calls

were working from the hotel)

room service fast and hot food too really good too

good, prompt room service

and only room service except for breakfast

breakfast service and options. no room service available at nigth

the gym, the pool temperature, the breakfast, the room.

good wifi

big plus was the free parking lot

bit hard was to understand where is parking

no shower head. mattress unbalanced. very poor wifi.

the wifi did not work