staff were excellent especially tory she offered me room service the hotel didnt have this option but she did it for me so that was a big bouns for us

good wifi

comfortable room, good breakfast and evening bar meal

plenty of parking

good value for money, great location, clean and comfortable and good parking

we could also not get the ev charger to

everything , and a play park and games room were excellent for the kids.

lovely little hotel with ev charging stations.

the room was comfortable and very clean, it had a dedicated room wifi router

lovely,staff great ,owner richard and kids great

tea, coffee, biscuits, great wifi, hot shower.

tea, coffee, wifi, shower very good.

tea, coffee, hot shower, great wifi.

no wifi signal inside the room; since mobile signal was there so it was okay.

tea, coffee, great wifi, hot shower.

issue number 2 on leaving whilst settling honesty bar bill was also told there was a extra charge for dog after are stay when on initial payment for

the honesty bar and homemade cake was a lovely touch

lovely lounge area with cake in afternoon and honesty bar - great choice of gin

enjoyed all the little touches in the decor and the services provided

the food was exceptional and the honesty bar a welcome little treat too after a long days hike

my partners birthday and there was a treat in the room for him and sonia even sang to him before breakfast ud83dude03

id not want full meal

drinks in the bar were a little expensive compared with pubs in the area, but this is often the case with hotels

we had food in the bar first evening and it was relaxed and comfortable

dinner was very tasty and the breakfast was fab too

the wifi was intermittent, but other than that the place was great.

breakfast was just what it said on the tin

early check in lovely relaxing dining experience.

easy parking, friendly check-in, warm and comfortable room with all the little details - spring water,

staff, cozy and personal atmosphere, convenient location for outdoor activity/hiking, ample free parking, pet friendly, and excellent food

the hotel staff were extremely friendly and helpful and the breakfast was delicious

the breakfast was also great

enjoyed an excellent breakfast served by helpful and friendly staff, nothing was too much trouble and the presentation

can't believe you actually served breakfast like this

the bar is lovely and the food excellent quality and reasonable prices

the bar shuts early about 10pm

from the minute we walked in everyone and everything was perfect, the room was lovely the bar area and restaurant was also lovely

food has a good selection and the bar is also good

on the phone where we could park, they were will to make us a drink for when we arrived as the bar was closing by the time we found this hotel to stay in

room service would be nice

didn t offer room service which was a bummer as we didn t want to dine in the restaurant as it s quite smart

we had room service and some complimentary chocolates were a thoughtful touch

in dbb rate, and we didn't want a big multi course dinner) , it wasn't pointed out there was a room service menu operating until 2100

- no room service

staff were excellent and very helpful, assisting with room service breakfast 'off menu' requirements and also being kind enough to locate and post lost

said there was 24hour room service but had to beg to get sandwiches in the bar at 21

everything especially room service

not only that but our room wasn t cleaned and our room service wasn t taken away despite raising it with the front desk

room service did open the window to try and cool the room but it was still far too hot

minor - the website doesn t reflect current food menu and the ability to call down and order room service is

was beautiful setting, very friendly staff, lovely full breakfast room service, clean spacious

excellent food, fantastic to have room service

cleanness of the room after room service and the insects/spiders in the hotel

very modern, good sized rooms, great shower, fast wifi and good room service

friendly check in, room was clean. room service meal was very tasty.

our room was at the very back of the hotel and the wifi did not seem to reach us

superb wifi and tv was excellent for watching netflix you tube etc

good facilities good restaurant handy ev chargers

from reception to bar to restaurant all the staff are excellent

- location, staff, cleanliness, modern decor, food (two vegans easily catered for), room service, large balcony room with stunning views, value for money (-)no room service was advertised. (-) being made to feel that room service for my elderly mother on the second night was something exceptional and despite it

lounge and bar area very comfortable and tastefully decorated

wi-fi is ok but kids complained of one bar

was outstanding for bar meal as did not book restaurant with arriving later exceptional quality bedding extra large

location great to walk and see buttermere parking bad at buttermere great at hotel

only problem is no parking, there is street parking but is a permit zone

very friendly staff, big room, big variety breakfast, thank you very much

parking facilities but that is not the fault of the hotel.

side of the hotel but no playground there sadly as it would be a great thing for families with kids (like our) bit there is a skate park there instead

parking space.

no room service present

great parking and full range of shops 5 min away

didn't get to use the pool as we were staying in the annex bit of the hotel across the road and it was booked up by

swimming pool was very good with suna steam room also a gym had a great

parking is a challenge and having to walk accross the street to have food etc.

room service staff constantly checked that we had everything we needed in the

enjoyed the gym, pool, spa and sauna

the wifi connection did not work in the room only in the main entrance of the building so we never had

nice hotel and spa was good

friendly staff, good gym facilities, clean rooms and decent meals

wifi connection so poor i had to leave the hotel to use a bt hotspot on the pavement further up the

great location, good wifi, comfy bed

the restaurant and bar was always busy so it's a popular place, would definitely recommend booking a table if you are

the hotel bar was great and the staff were all very pleasant and very helpful

no wifi in room. knew this going in but still an annoyance.

especially the man who delivered our room service

room service daily

the breakfast was really good with very nice waiting staff who ran the breakfast room with precision

view from the room, the breakfast staff were nice well presented and friendly

lovely comfy room, very friendly staff, and superb breakfast with lots of options.

like other establishments i found the bar and room service charges expensive

everything apart from the appalling room service sandwiches

room service was great

staff always lovely nothing too much trouble. spotlessly clean and a lovely breakfast

it was dog friendly and they even gave dogs a sausage at breakfast, which was a nice

went off at property for number of hours on 9/9/23 phone in room did not work couldn t use room service breakfast was distinctly average, the thinnest bread & coldest toast i ve ever been

dining room service was appalling.

to the town centre and during these troubling times they have got breakfast dealt with well with room service

view from room service breakfast

location staff very friendly breakfast good and hot for room service due to restrictions good

hotel should allow you to have your dogs in the bar at least and provide options other than room service for dinner

option to have full menu room service at no additional cost as the restaurant was fully booked

ordered room service for both dinner and breakfast and it was all perfect

there was 3 numbers to call next to the phone, for room service, out of hours service, and something else i can't remember, none of them answered when

50 for a letter bottle from the room service which was astronomical

only thing i could possibly moan about is the lack of room service past 9 but literally that didn t spoil anything about my stay at all

the room service we got was first class

a bit of a better selection for room service would be good.

kitchens close at 11pm for full room service so i had to find the night staff to get a few rounds of toast sent to my room at 1am

beautiful hotel, lovely room with great room service food. would recommend!

room service was great

room service and staff

they offered room service but it was very hit and miss

to top it of we had room service from the restaurant with local meats and what a superb dish

room service breakfasts were on time and generous

thing was good that room was big and clean for family but no room service and not any facilities was available for children or parents

room not cleaned during our stay, no room service or food available

room leaving the property soon you are back soon or later found my room was open even though no room service

lighting and wifi in the rooms wasn't very good

car parking

was no separate or secluded dining facility for residents although there was an option of full room service

staff and great food, room service with beers

room was advertised as having room service which it did not as you had to pay a 5 charge every time someone brought something

room service after 10pm would have been useful but no big problem really.

room service

telephone not working in room so no room service as advertised.

room service is required

the phone for room service did not work

room service was available til 10:45pm but we asked for a drink at 10:15pm and were told, sorry,

room decor was good, excellent big shower room service 3 but worth the money to eat in your room , food good, tea/coffee provided, fridge

some sort of room service of an evening would be good

whether bin had been emptied before i arrived carpets very worn down throughout the building no room service available at weekends no mini fridge in the room no safe

- they aren't doing room service

room service during the weekend, no extra drying towels , dirty table cloths on tables

bar was really good and the room service is an amazing idea

room service is available however when we asked for room service we were told we had to get it

lack of room service mainly down to covid-19 restrictions

the rooms and room service takes a back seat although the rooms were pleasingly clean

plenty of on site parking

dinner and breakfast good quality and value, all staff looked after us well

good parking nice friendly place, close to final destination.

just. a problem, with wifi but only there for 2 days so no big deal really

made prior contact with the accomodation for an early check in time and my email was answered quickly and it wasn't a problem to arrange an early

they have a bar just a 30 second walk from the lodges and it serves the most amazing food

especially the rump steaks corrr and carrie the bar manager who greeted us and pretty much looked after us whilst we stayed there was so so lovely

were trays of left from room service outside the rooms for half a day, although i appreciate the staff are having to adapt

we were told that all the hotels dining options weren t dog friendly and we had to order room service instead

ere the menu was limited)

the food was suberb, i had room service from the bar restaurant, nice sized

room service was late in cleaning the room once and did not make the bed properly

comfortable room, tasty breakfast and the evening meal we ate in the pub was good quality and reasonably priced too

lovely location, beautiful food and friendly, helpful staff , excellent breakfast too ud83dude42

ample parking and fab location

breakfast with very good choice to suit all tasted, the evening meal was excellent i had fish and

excellent breakfast

parking was close, room was large with a nice view of the ocean

the restaurant and bar area offers great food and drinks in a pleasant atmosphere

no struggles with parking, large car park

excellent free parking for hotel patrons

bar staff ,kitchen staff ,cleaners every think was fabulous ,food out of this world will be back