the customer service was excellent as we arrived after the hotel's restaurent and bar had closed (and with an infant in tow) and they created us a creative spread that allowed us to (+) you can walk everywhere - shops, a couple of bars, restaurants - and hillsborough has a genuinely warm small-town vibe (+) nice bar an restaurant

staff were very friendly and helpful especially when i discovered that i had left my wifi router

thing stood out for me was the quality of the breakfast

i enjoyed the breakfast and the hospitality of the cook/host.

kept all of the breakfast bar well supplied

breakfast was more than expected and the staff was excellent.

staff was very courteous. room was very clean. our shuttle bus driver was so very kind.

parking was a little challenging with construction

also there was free parking onsite and didn't have issues finding parking

if i have to choose a dislike, it would be the parking.

shuttle service was not explained and available at times that i needed.

th on the phone for ordering and in person at delivery) were so extremely

of special request by chef and expected order not delivered in manner expected food to be for room

staff -especially the room service staff

that there was no room service after 11pm

also, room service staff was excellent

was limited room service

t not breakfast)

room service only available at dinner.

room service was very fast

there is a full service restaurant with nice large bar and room service for dinner

tub dirty and broken did not drain chose as offered a restaurant and room service false advertising no such thing

always helpful to have a nicely stocked kitchen, and the tv that pivoted from the sleeping area to the sitting area was a nice touch

kitchenette

well maintained interior, good functioning appliances, and above average breakfast

the kitchen was well equipped

ask 3 times for room service

house keeping not upto the mark also no room service

room service cleand our room out while we were at breakfast

no pool no hot breakfast,no room service

the hotel's room service needs to be requested at the front desk, but they didn t inform us about this at

amazing breakfast and staff

the staff was very friendly . the room was good size and the pool was great

i love the room accommodations with the separate bedroom and kitchen/living room area

the beds were comfortable and the breakfast had a good variety

staff was overworked with breakfast

sidewalk from side parking lot to side guest entrance so had to either walk thru the grass or around toward the front

arranged for early check in so i could shower as i ve barley left my son at the hospital

the room was very clean and breakfast was very good.

had to dump the granola bar and the muffin

got stuck in the bathroom for an hour while the sliding door was off the track and my wife and kids didn’t know how to fix it

no 24 hour room service

room service for breakfast was confusing, we had ordered certain items and did not receive them,

room service.

ordered room service for breakfast

room service could have been delivered with a little more happiness-- the person who delivered it

great food, we enjoyed b-fast appetizers and room service dinner

kitchen needs to be open, no room service i had to order out and walk down the street to get breakfast

room service there wasn't any, no kitchen that was the main reason for booking the facility so i

no room service available when you arrive midnight

additionally, we ordered room service for breakfast and were surprised that it arrived in a paper bag with plastic utensils

good food in the restaurant, excellent room service

room service food not great

tried to order room service a couple of times, but no one ever picked up the phone

i had grouper for dinner by room service and it was absolutely excellent

the room was beautiful and the room service breakfast was the best we had ever had!

the breakfast bar was absolutely wonderful with lots of choices

would have liked a little more variety for breakfast.

the lobby was beautiful. plenty of parking

breakfast was good easy to get too

addition to the usual hotel breakfast food)

best thing this place has going for it is the breakfast i tried ordering room service 3 different times twice i was too late to take order and the third they just hung up

everything was clean and still had room service

the in house restorant need reservation on saturdays we need to call room service

didn't eat breakfast, just took advantage of the coffee

outstanding breakfast

while the accommodation was nice, the noise coming from the parking lot to the adjacent hotels was very annoying between 1 and 3:00 a

lots of over the road trucks in the parking lot, so finding a spot was tricky

breakfast was delicious. bacon, fresh muffins, yogurt and fruit - all well done.

breakfast wasn’t hitting on too much, not a great variety, no hot food for the price i paid for

lots of parking lot / street noise

pool was not operational and that is the only reason we chose this location

pool was so cloudy that we couldn't see a black sock that my kids were using as a football

didn't even bother to check on the pool when i told them there were 3 stoned adults and 7 small kids diving in 3 ft water and doing

the room view was just of best buy parking lot

pool was very small, even compared to other hilton garden inns, hampton inns, etc

sister and i just loved the restaurant, the room service and the food

great room service dinner and friendly staff.

only the room service was ok but we didn't even get utensils

beautiful clean rooms, reasonably priced delicious room service, convenient to durham

was no room service menu or food utensils or paper/pen in the room

no room service due to covid, old rooms, dogs barking from next door, etc

no room service excuse was covid. handicap room a joke. shower grab bar alone is pitiful.

staff, the hotel room conditions, lack of cleanliness, lack of hotel room service, dirty rooms with roaches

no room service

was no room service until check out. i was there for 10 days.

the room was clean and room service was fast

rooms needs to be updated, no room services, pool was closed.

room service

pool was closed the entire time which was very disappointing

had an indifferent experience coming in because i wait over 45 mins for a shuttle from the airport and initially i had a hard time trying to receive proper assistance for my

restaurant or bar or room service; no paid movie channels- or extended channels- just very basic cable with hbo

i loved the fact that everyone was so attentive to my needs; room service was quick to respond, the food was excellent, and all of the staff were very

food from room service was not good

old school cable with no movie options, no room service, no food options, poorly designed rooms, bathrooms are

close to the airport with shuttle service