breakfast was good, the manager that is there now is friendly and exceptional

the breakfast was fine

delicious dinner, and breakfast, friendly environment with good music and great service.

the environment, the staff, breakfast.

friendly and helpful staff, we asked for breakfast 1h earlier than normal in the hotel and in the morning a beautifully prepared table and

quiet, great staff, good price, secured parking

parking good too and right by the

kitchen is not really equipped for much cooking

inute walk).

ck of pans, plates, cups, utensils)

the wifi works great

:) wifi was good even in room

the wifi was quite poor

breakfast was not included

e soap in the room was already used by somebody else) bad breakfast, terrible coffee, bad wifi the lady at the reception for the check-in and check-out was probably the most unhelpful,

room space, pool in the rooftop, private parking and location.

breakfast selection was very limited

perfect breakfast ala carte

rooftop with pool was great

the breakfast was amazing thanks to chef maximo

excellent breakfast, hearty and delicious, great quantities

breakfast was really good with the very kind waiter

the food delicious and the beach and pool were a dream

the entertainment area however seems to have moved between the bar and the reception area, with some sort of disco show almost every other night

sea is fantastic, the guys at the beach bar are top and in the main restaurant

beach is amazing and the pool is nice as well

beach and pool, walking grounds, breakfast buffett all rooms had spacious balconies, the concierge that

beach like i have never seen,the room very big very clean and very confortable, room service high class

location is great, room service 24/7, clean and room was comfortable

could have more variety of food in room service

the room service

one day room service took a few hours to get me two bottles of water

i want to highlight isamar in the coffee shop, teófilo in the il palco restaurant and tony, a bar supervisor at one of the pools

pool only

low end rum… only lobby bar had good liquor

there is no wait service at the bar or pool and the bar is far from the beach

cocktail bar staff are unique

two restaurants you have to pay for and room service is charged

we wanted to order room service, but the phone in our room did not work

and it was hard to get room service or make reservations for the restaurants when the phone doesn t work also, the door

the dining room service was good

and to top it all we had to leave after a 1 day stay because my husband order a hamburger through room service and got food poisoning because it was not cooked properly we were supposed to stay 3

breakfast was fine

cheap and breakfast

breakfast was great

lady ask for coffee said no more coffee but they have coffee in kitchen another person he serve breakfast with out ask and before finish start moving the plate lady to complain unprofessional

breakfast was very nice and the coffee was

equipped with a comfortable bed, shower with warm water, aircon, fan, tv and private parking

affordable price, private gated parking, new mattress, strong fan, pretty quiet.

location and the parking

there is parking with security for the night

the pool area was comfortable

overpriced but good. the pool was dirty.

the breakfast was good. a little bit more choice would be great.

breakfast

have 24 hour security, very necessary, it is kept very clean , but that is it, one restaurant for breakfast and all meals, outdoors poolside ok

breakfast is not good, i had to eat eggs and bread everyday for 9 days

breakfast was not available, only fruits, we went out to eat somewhere else

location was great but no parking

breakfast was not available, only fruits, we went out to eat somewhere else.

the breakfast was limited and reheated/served for the following day

wifi service working in the room, very expensive price for accommodation and restaurant, the

arrive at our hotel until 2am and the security guard happily greeted us with our room keys and wifi

the room is very quiet and comfortable amazing breakfast with a lot of options great swimming pool

the breakfast was really cute by the pool with different fruits, cereals, toast, pastries, different egg options all in all we 100%

our dinner out near the pool was so delicious

for your convenience there is room service for breakfasts or if you order something from restaurant

the pool is big and there is a wall around the building, that makes it safe also

prepared for noisy music around the pool when local people are coming to bath, but it doesn't take a long time

the outside area is beautiful with a nice pool, bar and terrace

hotel has nice outlay with pool, bar and des decorated area around

we even walk to a near cafe to have breakfast

breakfast good enough

wifi no credit card machine to pay had to leave the hotel and go somewhere to change currency to be

was absolutely no wifi service

amazing breakfast in a beautiful, modern restaurant

food, room service, pools, water park, the room was perfect i had a swim up suite my kids loved the

the room service options were not good and you couldn t modify your food

the staff were great during the day. room service not so great.

the in room service was the best i have ever experienced.

all the food options, including the room service.

it took room service 3 hours to bring my order, which was a cheeseburger and nachos.

one small suggestion to help the hotel avoid unnecessary waste: the room service was excellent, but we had no idea about the portion sizes, which turned out to be

very nice staff amazing pool loved the buffet room service was quick 24/7 water park

night time room service is slow

days without room service, without any kind of explanation

room service can be improved the staff was extremely nice but sitting in a presentation for 2

also really difficult to get ice for the room

you won t have access to many services in the hotel like book a table in a restaurant, room service, access to some areas in the hotel

besides the chicken at route 66 at late night other than that everything else was disgusting even room service it was cold and it was not that what we expected we couldn t even get drinks to our

the food can definitely be better. room service needs improvement.

room service was fabulous, fast, and reliable, and the room itself was beautiful, comfortable, and

it was clean and excellent room service and quality customer service provided

but i know that you can still have it from room service

room service was great and they were quick

great room service

food, significant communication barrier, cleanliness, housekeeping, room service, charges were higher than informed when excursions were booked

was so so and room service was terrible

the food is terrible - the room service food was the worst food i ever taste

room service was i wasn't impressed

there, the refrigerator did not work i was so mad in case of emergency we had no one to call, no room service, we had to use our phones for service, also there was no elevator ud83dude22 this is

food at the steak house was awesome the chicken soup was wonderful felix carmelo was awesome room service 24/7 drinks was awesome the certain staff made it welcoming and fun and

room service was nasty. how far my room was from an elevator

property and room service is excellent

room service food

the resort also has 24hr room service which my husband loves because he gets hungry around 2:00am for some reason lol

the only bad thing was the kids play area it was rusty .

location, pool and beach.

great facilities to visit with kids.

the only bad thing was the kids play area it was rusty .

of the stuff (in resort restaurants, supermarket, cleaning, gym (+)was a big complex with many food options, gym and pools (+) the free gym membership during the stay is a plus (+)the gym. (+)clean, food options, beach, pools, cleanliness, gym.

well organized resort friendly and helpful staff good food and drinks room service was good

room service was great

sometimes room service requests took longer than normal

room service did not meet my expectations

24 hour room service

the apartahotel has very clean rooms , beautiful swimming pool , friendly guests excellent wi fi angie is there to help you with everything

dirty sheets, the room is stale, noisy, and the pool can't be used because it has a broken pump

pool, ogi the manager is great, the food

it was easy to order room service

room service 24 hours, amazing beach, nice attractions for family palma as mini golf , and toro

often than not, we were sent wrong order via room service

room service, the resort overall.

room service was wonderful

breakfast

nice relaxing pool area and good breakfast

lock was broken on my 1st room, i liked the ac that was fantastic, the tv did not work and the wifi was shitty, but it has a certain charm to it

the wifi from the many wifi points you can connect to, was so slow and sluggish you could not even

room service says it takes 45 minutes but on average it takes between 60 and 90 minutes

several restaurants that are never too crowded, with great food on rotating menues and obviously room service

24h/day room service is a great feature

room service quick and good, we had breakfast on our balcony during our entire stay

room service breakfast on our patio every morning was a highlight the staff and overall service was

tha all inclusive includes 24 hr room service that responds in less than 30 min

extra charges like room service

absolutely loved the hotel, the service, the food, and the staff at the pool bars and room service

room service for food was not good

room service did a great job delivering foods punctually

breakfast the surroundings

wifi password is all lower case

the staff was very kind and helpful, the breakfast was great

pool on the roof. breakfast.

all the staff were friendly, the pool was dirty, my room didn't get clean one of the days i was there, i ran out of toilet paper and

they charge me extra money ffor room service when i never use

called room service more than 15 times and went to the lobby 4 times after that a technician came said

i called the security department to assure them it was in the room but it looks like the room service never reported the dress and keep it

everything. specially the room service

thanks to juan bell boy, carlos front desk and alexander room service for making my birthday special

pool reception and surrounding facilities

pool was always clean

also, the pool and breakfast were fantastic

excellent breakfast

location, good standard

room service takes about 45-1hr

the room service was good most nights

was great every morning , whether we ordered room service or went to the buffet food was always consistent and fast

like the fact that i have to call for them to pick up dirty plates each time i order room service

was great and locations, room service was also great and attentive

we lucked out and got ocean front room, it was beautiful, room service was good and we were close walking distance to everything, the

buffet and room service were both just okay food but we understand how hard it is to accommodate so many

need better selection for 24 hr room

there were many options of food, and our buttler and room service were excellent too

room service worked well and the food was excellent

room service with extremely long lead time and what was ordered was not what it was delivered

melvin from room service was ensured that apart of order we had a minibar refilled

food, pool bars, room service, ck in, trolly service, shops not open

sunday they didnt even clean our room left us with dirty towels and dirty sheets , we had to call room service to send someone at 8pm to clean our room and that maid they sent was great though ,

would say that the food from room service is not fresh, we tried different option and still the same

the resort could have more areas to rinse your feet, and a wider selection for room service.

on my last night, room service was extremely slow taking almost 3 hours to get me my order

the room service never came when we ordered it.

ordered room service, it never was delivered

u reserve it s all inclusive ) the worst one is that u have to pay $5 dolllars for each room service u order - what kind of all in is that

private swimming pool golf cart amazing beach (outstanding customer service, bose sound system, wifi) wonderful

the pool and beach area

new blue grill + bar

huge and comfortable bathroom, walk-in closets, and nice pool

booked the junior suite with private pool and as soon as we checked in we found out that there was major construction work taking place

pool and entertainment

do recommend more customer service training for the desk reception staff and pool towel handler, because quite a few times i was disappointed with how they are handling a few

staff was great everyone from the lobby to the housekeepers but i loved the breakfast crew especially when they started doing their performance with the drums and stuff

attentive and helpful well maintained and landscaped grounds public area immaculate variety of pool options some of the entertainment activities entertainment staff trying but accommodating a

the beach , sand, tiki huts, pool areas , dining, bars were always clean

room service!

the room service person made unnecessary approach as to me not waisting the food and a few times we had

food wasn't all that great and the room service was really bad

it could use a little updating and the room service menu could of been better.

room service also great plus the food

room service for food is slow

room service was quick and efficient and we were pleased that

not even one item on the room service menu either

we like the room service throughout the day and the house keeping were amazing making sure we had everything we

gorgeous golf course

is beautiful most staff is wonderful drinks are good cons 5 of the 6 of us got sick beach and pool service is slow/nonexistent big push to do a time share

there are plenty of options for activities around the pool or the

had to pay for room service.

room service, and refreshing the room

food quality can be better. room service could be more efficient.

additionally, the room service was not an option as the phone in our room did not work

quality and room service need some improvement

breakfast was excellent and the location was great. too many mosquitos!!!!!!!!!!!

the rooms beautiful views. the service top notch. food great. spa services excellent.

better room service 3

so, complimentary room service was not possible

i thought room service was included in my package as stated and it was not

at check-in we were told room service was free, but later found out that wasn t correct

our room the air conditioning wasn't working well we didn't have a phone in the room to call for room service we complete servil times and nothing was done

room service is just horrible ! nobody speaks english..

reservations and room service always a struggle.

restaurant staff is the best as well as the staff at the creperie, however; the room service is the worst ever, left us without towels from 10am till the following day at 3pm and

with kids, 0 interest from them or simply conversation, bed sheets and pillows smell damp, room service very poor, noone speaks proper

rooms smelled of musty odor, hard to get room service to come when you need them

episode 3) the qr for the room service that was in our room was expired so we couldn t see the menu

we called room service

very clean, the room service is excellent , the staff and food

i called room service 8x to pick up my dry cleaning clothes and when i got it back one of shirt had an iron

room service is very good, and they are very considerate

room service, cleaning was excellent

one private beach with exclusive furnitures a private pool for the platinum area and a 24 /7 free room service) the food was amazing i am a picky person and i love food and great gastronomies and

the room service and probably 75% of the buffet food was mediocre

the fact that we had to pay for room service and mini bar drinks was kind of a

only compliant i would have is the room service food is horrible to me and the cleaning people do the bare minimum

and their kids were using every single private pool on villa 26

there was parking in front of the hotel