room service was an issue our final night there

room service did not meet my expectations

room service was a great plus

great food live entertainment the beach was beautiful 24 hr buffet and 24 room service

24 hour room service

room service food

property and room service is excellent

room service is over by 11 and that was the only thing i didn t like

i enjoyed having room service with no additional charge as it was all-inclusive

room service was nasty. how far my room was from an elevator

there was room service 24/7 and we ordered lunch, that was very good on one of the days

it was clean and excellent room service and quality customer service provided

it should be explicitly stated that everything is included at the highest level, including 24/7 room service and a ceviche restaurant on the beach

great room service

but i know that you can still have it from room service

nkey club) and beach

com for a stay for our kids

if you end up close to monkey bar (we did not), you will be listening to very, very laud music all day (+) the monkey club bar and pool area, and the nightclub, are so weird, with blaring music and literally nobody there (-)educated speacking loud on a call,wich i find very unprofecional,the drink hut at the beach,the bar tender was not focus when it came to prepare the drinks,it was a nightmare

of the stuff (in resort restaurants, supermarket, cleaning, gym (+)was a big complex with many food options, gym and pools (+) the free gym membership during the stay is a plus (+)the gym. (+)clean, food options, beach, pools, cleanliness, gym.

too loud at pool

room service was disappointing, food was cold

ed 4 times)correct but food was

quality of food ordered through room service

the guy responding to the room service was always an inch from being rude

it took room service 3 hours to bring my order, which was a cheeseburger and nachos.

room service was just

the staff were great during the day. room service not so great.

the in room service was the best i have ever experienced.

24 hour room service was great

daily room service and overall staff kept the place neat

the room service had a limited menu

there, the refrigerator did not work i was so mad in case of emergency we had no one to call, no room service, we had to use our phones for service, also there was no elevator ud83dude22 this is

room service was 24/7

was so so and room service was terrible

room service was i wasn't impressed

the food can definitely be better. room service needs improvement.

and ray was taking amazing care of us, they helped with organising activities, reservations, room service, everything

room service can be improved the staff was extremely nice but sitting in a presentation for 2

u need to use room service which takes a long time so plan ahead)

no room service menus yet, posted times of when things opened were not always accurate or they

24h/day room service is a great feature

room service quick and good, we had breakfast on our balcony during our entire stay

several restaurants that are never too crowded, with great food on rotating menues and obviously room service

room service says it takes 45 minutes but on average it takes between 60 and 90 minutes

room service breakfast on our patio every morning was a highlight the staff and overall service was

room service was wonderful

i loved the friendly staff, the quality of the food, the room service, it's a whole experience!

due to less capacity), the all-inclusive liquor are not in the actual rooms, you have to call room service and they will bring you drinks at will

often than not, we were sent wrong order via room service

room service, the resort overall.

they charge me extra money ffor room service when i never use

the view from my hotel room was good the room service was excellent

thanks to juan bell boy, carlos front desk and alexander room service for making my birthday special

i called the security department to assure them it was in the room but it looks like the room service never reported the dress and keep it

everything. specially the room service

on my last night, room service was extremely slow taking almost 3 hours to get me my order

ordered room service, it never was delivered

room service is extremely slow front desk should be more responsive

room service took 2 hours to come to my room

the resort could have more areas to rinse your feet, and a wider selection for room service.

if you wanted a drink you would have to order room service which cost additional money

property was great is very well kept rooms are super comfortable with room service 24/7 me and my wife ordered burgers at 2 am in the morning service was excellent i

only at the check in they give us 2 bottles, so we ended up calling room service and we finally get water on the fifth day

would say that the food from room service is not fresh, we tried different option and still the same

room service with extremely long lead time and what was ordered was not what it was delivered

we lucked out and got ocean front room, it was beautiful, room service was good and we were close walking distance to everything, the

room service worked well and the food was excellent

still enjoyed our stay and experience through the restaurants, shows, beach and pool activities, room service, spa, etc

buffet and room service were both just okay food but we understand how hard it is to accommodate so many

room service was 24 hours

wish the sports bar and room service improved their food quality

like the fact that i have to call for them to pick up dirty plates each time i order room service

room service/housekeeping service slow

the room service was good most nights

was great every morning , whether we ordered room service or went to the buffet food was always consistent and fast

room service for food was not good

- room service had minor problems with food delivery sometimes

room service did a great job delivering foods punctually

called for room service multiple times one day and actually had to walk to front desk just to get my room

cold food from room service and pools/beach closing by 6pm

wifi very low the rooms were not clean clean no dryer closets dirty just need to take cleaning more

tip - to print out breakfast menu, because the lady does not speak in english

breakfast was good.

noicy sound of the pool pump all day in your room, only stop at 20h

the pool was out of service cause of remodeling

excellent staff, pool and beaches. variety of food, common areas are very clean.

activities entertainment staff trying but accommodating a well equipped and maintained gym contribution to nature and

pool and entertainment

oh, and they had wifi all throughout the property, this was great

employees size of rooms well kept and maintained grounds fitness facility pool and beach facility commitment to the environment parts of the entertainment offering

is beautiful most staff is wonderful drinks are good cons 5 of the 6 of us got sick beach and pool service is slow/nonexistent big push to do a time share

there are plenty of options for activities around the pool or the

we like the room service throughout the day and the house keeping were amazing making sure we had everything we

room service was quick and efficient and we were pleased that

not even one item on the room service menu either

room service for food is slow

easy walk or shuttle to on site golf course

the room service person made unnecessary approach as to me not waisting the food and a few times we had

room service, breakfast

room service also great plus the food

it could use a little updating and the room service menu could of been better.

e app) from 7a-10pm --cost $$ after that time

i tired to get room service once, and nobody picked the phone

room service is quick with a pretty broad menu available any time

at check-in we were told room service was free, but later found out that wasn t correct

mini-bar items, room service, and main bar items come with a charge

so, complimentary room service was not possible

additionally, the room service was not an option as the phone in our room did not work

the room service is excellent, they clean and change towels every day

room service, and refreshing the room

food quality can be better. room service could be more efficient.

had to pay for room service.

rooms smelled of musty odor, hard to get room service to come when you need them

reservations and room service always a struggle.

room service was not consistent

with kids, 0 interest from them or simply conversation, bed sheets and pillows smell damp, room service very poor, noone speaks proper

room service, food.

the apartahotel has very clean rooms , beautiful swimming pool , friendly guests excellent wi fi angie is there to help you with everything

dirty sheets, the room is stale, noisy, and the pool can't be used because it has a broken pump

pool, ogi the manager is great, the food

no grab and go food places. room service was ridiculous for the quality and quantity.

the customer service, buffet, food trucks, and room service were all exceptional.

paying for the pizza delivered through room service was too expensive. over 30 dollars canadian.

loved their variety of food selections we were able to enjoy, the room service was also worth it since, we had platinum

one private beach with exclusive furnitures a private pool for the platinum area and a 24 /7 free room service) the food was amazing i am a picky person and i love food and great gastronomies and

good for the praise breakfast buffet was good

this place is a hidden gem. close to everything and yet secluded. the breakfast is great also!!!

pool is okay also

too many mosquitoes everywhere, pool are us very cute for meditationand chill day by the pool, no bar you have to get out of the

location, good standard

wifi password is all lower case

the staff was very kind and helpful, the breakfast was great

the breakfast was good and the location was pretty central.

also the wifi is weak

the breakfast was plentiful and acceptable with fruit, cakes and hot food

room service would never come or would come late and sometimes we had to ask for the basics as

room service is very good, and they are very considerate

no room

i called room service 8x to pick up my dry cleaning clothes and when i got it back one of shirt had an iron

episode 3) the qr for the room service that was in our room was expired so we couldn t see the menu

and their kids were using every single private pool on villa 26

from the butler service to the room service

butler and 24hr room service was awesome

24hr room service the many restaurant options

also loved the free room service and many restaurant

ide from the room service options) will easily be the best meal you will eat

room service

room service and staff were extremely friendly and professional too and the staff in the reception

i think the room service could have been a little better!

room service very good and so was the grill

we sadly had to go to the hospital and when back we found the room service team delivered the food inside our room

room service; supposed to use qr code to make reservations at the restaurants-slots are super

club, la playa,i loved that they call to check up on us everyday especially when room service did not

room and room service was great. the staff is very friendly and helpful. restuarants were great.

the bartender at the beach, willdrings the maid assigned to my room

food, beach, room service, staff was perfect

parking

the view/windows from room

and helpful staff, free wifi, location in the center of everything, simple but very nicely served breakfasts

cleanliness, service, friendliness, price, location and gated parking.

few plants on the balcony

connected room for the kids with pull out bed hosts marcus and magdalena run a fine place

the kitchen should have more and better utensils for those who like to cook like me

t everyone speaks english), but someone appears and saves you

breakfast, host and hostess, the apartment was spacious and light, wi-fi connection, hot water

regularly changing breakfast, excellent coffee, awesome dinner

locations, transfers to the beach, cleanliness, great pool, helpful and nice staff, reasonable prices at the

pool area was large and the pool was a perfect temperature and very clean and clear

surcharge of 10usd for room service which i wouldn't really expect in a 4* hotel

the hotel has room service and the breakfast options are incredible

there is no room service, only water and towels etc

the view from the sky bar and infinity pool overlooking the ocean was simply breathtaking a real highlight of our

the drinks in the bar and they had great coffee for breakfast and a variety of food

the rooftop pool was a nice bonus

the garden pool was our morning spot, rooftop our evening ritual

breakfast was enjoyable, staff friendly and ready to help anytime

we also really enjoyed the breakfast each morning

rooftop pool in the evening is a nice touch, especially for sunsets

room service started off good and then they began to not have certain key basic items like mashed

beach is amazing. local people, food, room service...

but we did have room service if we missed the times

impeccable cleanliness, and room service surprised us with delicious breakfast and dinner

room service and mini-bar in the room were a bonus

location and nice swimming pool although water could have been clearer

on the app they say there's a pool but when we arrive they said there's no pool for our block

the large, clean swimming pool was another highlight perfect for relaxing after a day in the sun

24 hour room service was fab

could not get room service at any time during our stay we were on the ground floor

room service had trouble getting our order right several times.

yes, 24/7 room service was available but it would be nice to be able to visit an actual restaurant after

two improvements that could be made would be the room service and dinner food

many of the restaurants were very good, and we loved taking advantage of the included room service

we are going back in may, is the staff, each and everyone from the moment they take your luggage, room service, room maids, bartenders but especially the servers like leonardo ramirez are the

limited options for room service menu

they only did the bed, which wasn t very comfortable, but they left room service leftovers in the room, dirty towels and once i saw the cleaning lady checking inside

the room was very spacious and the balcony was huge the food was delicious room service was amazing

room service orders are not consistent

d not many options, anyway)

crowded and horrible train station- full of luggages

very beautiful, they think about everything the room service 24/7 was my favorite

flora restaurant was great. the asian restaurant, room service, and kicks was horrible.

room service was very bad,restaurant to far ,shuttle waiting to long,food bad,service also bad

we asked for room service, and it didn't come for 1

bought the level experience but the room service was disappointing, the shuttle between the level zone

room service was not full every day

ach) and the facilities next

room service is non existent

washed the central air had a smell guessing due to lack of maintenance since covid charge for room service

room service items would have to remain for several hours/over night before cleared which attracted

ain only stayed at the level so no

there is room service but it takes forever and there are no microwaves available