was no room service which i understand every company is short staffed

ordered room service. food quality was quite poor.

room service when we were out, no towels, soap, trash bags etc

change the garbage cans, and toilet paper in the pool restrooms.

we spent several hours at the steakhouse bar where the staff accommodated our request to watch the blackhawks game- the food and service at

room service

room service screwed up on my breakfast so my husband and i ate at different times while i waited

room service will not clean your room unless you stay over 5 days

everything but room service and bar staff.

very friendly and helpful front desk and room service staff

love the amenities- laundry, breakfast, snacks mon-wed evening, andworkout room

husband and i had our own room,our kids had there own room, then we had a dining/living room and kitchen

the room,staff,breakfast,pool,hot tub,outside patio area were all wonderful

staff was excellent breakfast was good room was clean

the pool, basketball court, patio area and work out room was clean and well maintained

because of covid they had room service shut down.

bring your own laundry detergent,

they open gym and landry so i used both it was

it has a great laundry, workout, pool, & a nice lobby & cafe

tiny pool and the sauna wasn't bubbly, they said they changed it to just swirling instead, not impressed

the breakfast was wonderful and the room was also excellent

the breakfast was also great

breakfast was just mediocre

we had grandkids come to the hotel and enjoy the pool and sauna

enjoyed the fitness center

bar poorly staffed and high priced

very unique casino within walking distance (or could take a bus) (+)was a huge selection of casino games and the room was exquisite (+)was expecting a sad and cheesy, smoky casino, but it smelled so good when we walked in and all the way to our room (+)the casino is next door and has a shuttle service to it (+) not what i expected for a casino hotel (-)hoping for a restaurant in the hotel, i arrived starving and there was a restaurant in the casino which is not attached to the hotel (-)provide a continental breakfast instead of having to go to casino to eat (+) lived walking over to the casino (*) a good time can be had at the ample casino (-)breakfast, we stayed on a sunday and monday night and found out that the casino's restraunt's were closed those two days (+)it was all good. no restaurant at the hotel. had to eat at the casino. ate at

nothing open but the snack bar on monday and tuesday so no option for a meal.

we got a body bar and shampoo and conditioner

omg there were kids everywhere running through halls

e bar in the bathtub is smart but i don't like hotel bathrooms with tons of bars

appreciated the late check out as it helped with our kids' sport activities that were happening in the area, thank you very much

omg there were kids everywhere running through halls

no breakfast, no bar open, pool was closed, elevator is old and shakes, carpets were dirty.

my overall experience was awesome. the kids loved it

the room was great! kitchen was awesome.

the pool was a plus

we like the salt water pool and outdoor grill and patio area with gas firepit

my family enjoyed the suite very much, especially the kids-- they didn't want to go home

generally enjoy hotels with exterior, parking lot doors

parking lot is in need of pick up of litter,

lot of our opinion is based on the first look of

breakfast was complete

liked having two entrances, one from inside and one from the parking lot

plenty of parking and a friendly staff

people hanging out in parking area playing loud music... terrible smell in room

the breakfast could of been a bit better

breakfast

night the room next to me started fighting, banging the walls, in and out or door to parking lot

my kids enjoyed swimming in the pool and we enjoyed the

selected this hotel for the pool

breakfast was a little disappointing. there just wasn t much as in the past.

hotel pool was convenient and clean, highlight of my kids stay

the pool and hot tub were excellent. very large room.

comfortable and a bar in the basement of the building

continental breakfast is nice; coffee yummy

breakfast ok, somewhat skimpy on bakery selection

nice to have the breakfast items out and ready

beautiful facility and rooms. enjoyed the breakfast/coffee bar very convenient