room service was average quality food and very expensive.

we pre ordered breakfast the night before so we could have room service

room service menu appears to be out of date

they had forgotten about our room service

room service at basic level but toiletries clearly on 'ration' as was coffee/tea

trying to find a parking space in the pouring rain!

there is no car park and this was stated in details but it was easy to park on road nearby and parking is

well kept beers in the bar and the food was great with a good choice

historical inn that oozes atmosphere, surprisingly spacious fully equipped room, good wifi, great breakfast and very friendly staff

the building was beautiful and the location was amazing with plenty of on road parking

pool was very busy and we couldn t get any loungers

the spa is really outstanding

the restaurants and bars on site are great, with delicious beverages and the breakfast/dinner were superb

we had a beautiful breakfast every day which had everything available you could ever want

the swimming pool is the best i have seen in an hotel

ich for the food is only a choice between three pizzas

room service choice and quality is appalling

- room service menu was quite limiting

were on the line to room service for forty minutes before anyone picked up

finally, ordered room service

the service was really amazing and they gave us room service when bringing us the wine in our room (and ice) (+) room service good

the bar was large with friendly staff and excellent buffalo wings for the 4th of july weekend

nice big comfy room, large walk in shower. excellent breakfast. plenty of parking.

we had to eat meals in bar but lovely food and very friendly staff

at lunchtime we had a lovely meal in the bar area - just what was needed

we had room service for breakfast which was delivered exactly on time and clearly delivered straight from

the breakfast was vey good and the evening meal we had served as room service was also hot & tasty which in my experience of room service can be hit or miss

basic room service

but comments for consideration; lots of long black dog hairs from previous occupants on carpet; room service tray left outside room following clean and still there on our return at the end of the

fantastic room service and customer service

nice decor and good room service with plentiful food.

a coeliac bfast choice was good, sunday lunch excellent and we had room service twice that was good also, the jockey bar was also very good, location amazing, bed

unsuitable for disable visitor steps and master room very snug..no room service

room service was good too

in the middle of broadway high street, easily accessible, with on-site parking

room service was also very efficient

we rang room service for some ice, it never showed up

room service fast & room food lovely

the main menu for the evening was very interesting and not very varied and the room service menu, even worse

it s lovely to have showers for dogs and genuinely good cooked part to the breakfast you need a room service menu

breakfast was very good as was the restaurant menu

car parking is easily available, but i would suggest that the kitchen extractor fans were cleaned as

parking was easy, and the view from the property was gorgeous

- good service, comfy room, great breakfast, great location, would recommend and would come again

breakfast was fab, lovely produce and very tasty

made to order was superb

at the bar other than the host , we wernt told when breakfast was , we wasn't told if there was wifi, the tv didn't work , the bathroom was moldy , stains and grim toilet seat , the bath/shower

rooms very nice. staff very friendly. plenty of parking. great location.

no wifi or mobile.sognals in the room..

good location close to the cotswolds villages and ample parking space

we tested out the bar, room service and the restaurant and all good

room service a bit patchy. cups / glasses not changed / washed each day.

extra friendly staff, room service arrived promptly. excellent location!

wifi signal a little weak but didnt spoil our stay.

wifi was a bit weak.

think) room service wasn t available

also, room service is not being offered due to covid, and processes weren't really in place to address

going down to dinner one evening some guests had room service food as the empty tray along with leftover food on it was outside room, this was still

i was looking forward to having breakfast in bed but was told on arrival that they aren t doing room service and a few of the things on the menu aren t actually available at all

brasserie was a lovely place for lunch/breakfast i appreciated room service not wanting to eat alone in the dining room easy parking central

excellent room service and the staff made an effort to remember our names.

asked for a sandwich from room service to be told everything g was shut

evening restaurant over booked room service choice not good

room service

we had room service for breakfast for modest 3 room charge..

nobody ever picked up the reception or room service phone

room service breakfast made for a relaxing start to the day

food was tasteless and small we were still hungry but room service had ended so was hungry in bed

- there was no room service

a little tired, tiny bedroom tv, lack of room service

ee) and easy access

excellent staff, comfortable bed and delicious breakfast

i appreciated that they provided several options of breakfast

great parking good evening meal served with quick excellent friendly service good breakfast - again, with

breakfast was good and service excellent

wifi was very slow, and smart tv didn't seem to be able to pick it up well/load netflix

the wifi signal was too weak that it didn't really work.

tv/wifi not great. could be a lot better,

wifi wasn't great.

good wifi and tv selection

location, comfort and excellant condition friendly staff daily room service excellent

having a meal sat evening it got a bit noisy from a group in the bar area, we then had some drunken clown approach our tables who i vented my frustration on, one of

wifi and signal wasn't great but wasn't a necessity

regarding the wifi, i could not connect and so had to connect to the pub which was part of the chain young's wifi

wifi not the best, little bit tricky to get to with cases as the lane to the room was narrow but

for breakfast they made us a special vegan breakfast which was very nice

be a bit noisy in the bedroom from the bar latish in the evening - but hey, this is a pub

room was above the bar

friendly staff, great breakfast, wonderful room

the breakfast was the best we ve ever had and refills of tea and coffee were free, awesome after a

full english room service in the morning was brilliant, although no toast

it hadn't made it through the system yet; staff were very friendly and when we tried ordering room service from the wrong menu online they bought us a menu in person

everything. breakfast was amazing. room service lovely. history and location perfect!

we arrived very late so had room service dinner which was delicious

room service for late arrivals onrthrough the night

got back after going to the theater and room service was not available

room service menu very limited

the room service food was excellent. room was comfortable. reception staff very helpful.

were very helpful and efficient the room was lovely perhaps a few more tea bags we didn t use room service but the choice was

room slightly small for price , no where to sit and eat room service breakfast

lovely room and hotel setting. room service was tasty.

room service ordering was a little inefficient and drinks were forgotten - remedied quickly though

we tried to order room service but no one picked up the phone, after 4 attempts we gave up

breakfast when it arrived

the amazing balcony the room was so big access to coffees room service service was amazing

room service menu was lacking, which in the current climate we probably would have utilised had

the service provided with food and daily room service was good

late night room service food was awful but to their credit the hotel removed them from our bill

location amazing breakfast included includes room service breakfast! terrace overlooks theatre

comfortable room with excellent room service

room service

the hotel stepped in with room service - eating sausage and mash in bed turned out to be great fun

breakfast room service was prompt, hot and tasty

we had room service but not ideal with a 5 year old

fast room service, two open fires in the bar

covid restrictions did have an impact on room service but that was fully understandable

clean, well organised , staff were pleasant and helpful room was always cleaned and tidied room service availabilty if needed

room service ends at 9pm which we were unaware of as the time wasn t stated on anything

room service was difficult and should be a better/easier process

garden is fantastic for the dogs and having room service so that we could watch crufts in our room was a brilliant

we didn't use it this time but breakfast was very very good and so was room service

location was amazing, staff lovely, room service quick

the spa, afternoon tea, dinner in the restaurant etc etc even when our room service was over an hour late, we got it on the house with a free bottle of prosecco

late night room service & breakfast very good

nothing. really although as it was christmas no room service etc

room service was great

of in room service - cookies, water, teas and coffee to choose from it s clean and stays warm

the location, staff, rooms, room service

breakfast included in the rate and the opportunity to have it in bed/room service free of additional charge was lovely

breakfast in room service available - it was delicious

only thing that disappointed me was that i was told by the front desk that i couldn t get room service due to a party being held in the restaurant and staff were diverted to that

choice for breakfast, also had room service one evening, food was really good

room service did take nearly 2 hours to arrive and we had to call to chase up, it seemed the order

no room service in the evening

did not have a room service menu i

the food, shower, light bulbs blown, room service inadequate.

i was particularly surprised by how hot my room service supper was - it s actually really rare, so often it arrives just warm

a room service order that went astray, a floorboard nail sticking up through the carpet of the suite,

room service or lounge if you don t want to use formal dining room with small kids

breakfast was excellent and very tasty as was the food on the room service menu

the wifi was hit and miss

stone great location bourton on the water several short walks sights sounds shops relaxing bar lounge food drink unspoilt english character charm

breakfast, the bar downstairs and the staff were excellent!

tea, coffee and biscuits, the breakfast was excellent and staff very friendly and helpful, the bar was well stocked with various ales, a car park is situated at the rear

slight noise from bar below

beautiful setting. beautiful room. the room service was fantastic. staff were great.

room service was excellent

arrived late in the evening and were not able to get anything to eat as the room service menu is very

have 4 small children, so we decided to fore go the restaurant and use room service for the first time ever

of the sauna out of order the foot spa out of order and also ordered room service and got no containment no salt and pepper and no

i had the best breakfast and cup of tea ever

wifi available on any devices such as i pad or i phone, this may just have been our room so cannot

plenty to eat at breakfast. good choices.

ideal central location with parking. lovely bar and restaurant downstairs.

wifi in our bedroom was not good

slight downside for whole place was being able to hear noise from hallway (other rooms room service at 10-11pn) & other rooms doors constantly opening till near 1am (+) room service was very quick, although the prices are quite high as a one off treat it isnt too bad (-) restaurant menu very (too) limited - the room service menu was different and, in some ways, better (-)start considering what i would order in the restaurant--or whether i might prefer to ask for room service as i was alone (was that an option (-) room service tried to enter the room before the checking out time, i felt very uncomfortable (-) room service, spa facilities and charges, history of the hotel/property, walks that could be taken (+) room service and cleaning staff were faultless (-) no room service offered (-)too busy for dinner, asked at reception about ordering room service but was told i had to do it from my room (-)little details, like only 3 tea bags in the room, not enough milk pods and the room service card was already filled in by previous customers details

basic clean room with comfy bed. nice shower. good breakfast. nice spa and gym facility.

areas were neglected like no hand towel in the gym, a door trim coming off the bathroom door in the ladies changing

wifi was a bit slow

no passwords needed, just simple connection throughout the entire building and parking area too

the key to get in the front door was brilliant because i could come and go as i pleased and the room service was brilliant, everything felt so clean and lovely

breakfast available no evening meal provided no central heating available no room service available bathroom towels not changed for four

freezing but provided heaters in room and hot water bottle room service changed bins and took towels however didn t leave next day tea or milk top ups,

staff were lovely really helpful. had room service at no extra charge. food was delicious.

left the room tidy and made the bed, so it was, i

we had room service which brought us some very tasty meals

we need to leave the hotel prior to breakfast being available, the `room service` breakfast was limited

no room service not even clean towels unless you

room service

no phone in room to call room service/reception

surcharge for room service

morning, the dining room service was poor and the breakfast somewhat dry, having been on the heated plates for a little

and no room service for the two nights we

jacuzzi in spa room service menu basic out of the way - which was good and bad as was quiet area but had to travel

bar and room service is also very expensive for what you get, although the beer prices are almost as cheap

comfy room was excellent. room service excellent. the staff were spot on.

didn'tsee anything in the advert for cost of room service and extra cost for dog to stay

food, whether in the restaurant or by room service is exceptional

make contact with room service or reception quite a few times and a few items were missing from my breakfast

we stayed for two nights and had room service on the first night and the maids took the tray out in the morning but left it just on