was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

the staff sometimes come across rood when asking for room service

the only fault is room service some nights was a bit cold by the time it got to the room.

dinner and room service meals seemed expensive.we ate out .

room service order was cold

poor wifi so maybe not so good for anyone with work to do depending on a good signal

was a lovely, clean hotel with a bar and restaurant

wifi was poor but i guess that s the location?

no wifi

wifi not brilliant, think due to weather

an old tv that did not work and no wifi

wifi was available only at the bar area downstairs; it would be fantastic if available in the room

staff great with kids

information given on check in ie breakfast, wifi, covid 19

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

hotel room s decor seemed a little dated,there was no room service phone

son not a great sleep shower was hard to control speed and temperature would be great to have room service for

i loved the thai food and been able to take as room service. also very good value for money.

really nice very clean and warm so cosy and did not expect room service second mornings we had only booked for 2 nights, every staff member we met in hotel

on-site restaurant has great food, and fairly speedy room service delivery

not 4* property, room was v basic, still had covid notices up to avoid offering room service or

no room service

full english breakfast wasn't nice , room service was late ,

less the food offered on a sunday evening was different)

the room, staff, room service were excellent

were unable to order room service as the line was not answered after calling very frequently for a couple of hours

room service could be on later, especially on weekends.

didn't work for room service so i went to the bar to order and still got charged

they don't offer breakfast room service.

one we were overcharged for room service and second had booked a meal for sun night and inquired if possible if could have

room service was excellent, the bus was quirky we loved it we were attending my best friends

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

the breakfast was good it was nice to have room service. the outdoor area was lovely.

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time so will

property was just what we needed. a night off from the kids and some peace and quiet.

food lovely and room service very good

view was beautiful and the staff on front desk were very helpful and room service was speedy

the room service options after 10pm

of an issue with an account not being set up for our room so the room service order had to go on another room which caused a bit confusion but other than that

fab facilities, room service, restaurant's, grounds etc.

was that there was no phone in the room (not that we needed it, but if you wanted to call for room service, you were unable to) (+)ground rooms opening onto car parking spaces. staff. room service. bathroom. (+)which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn good (+)from the conservatory and front of the hotel great for walkers the staff from reception to room service were second to none very friendly and polite and nothing was too much trouble and they (+)room service. quiet. (-)that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either as was advised the kitchen closed at 7pm not a lot of options locally at that (-) i did ask for room service after our first night hoping that the plastic cups would be changed and the room would (-)) no phone in the room despite having a room service option (-) room service forgot, did not arrive even after an hour, had to go and ask where it was, after a (-) windows in room would not close properly, could hear music from wedding, room outdated, room service food expensive and not that nice, would not recommend staying at this hotel when much

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was comfortable to relax after a nice meal and a busy day we also liked the fact

spacious good idea patio doors open for golf access neat bar area very friendly staff from the moment we arrived to depart thank

the bar is comfortable and nicely decorated too with a good choice of drinks

bar service was excellent, friendly and professional throughout our evening

room service lovely. the desserts that we had brought was exceptional

the english breakfast was the best we have ever had which was delivered via room service exactly on time and piping hot

we like to have room service for breakfast it beats getting up and going down, stairs in the morning you can relax

spacious & well appointed room room service meal was great value on site parking & midday check out real

staff all lovely, good options for late room service

offered us free breakfast, minibus transfer to metro and late check out on the

the bed was very confy. the bacon was gorgeous. great parking.

there were no issues with the wifi which we sometimes get

free parking and wifi was a bonus

lovely staff, big room, comfy bed, warm room, good parking

tried to do as asked with the towels so that they weren t replaced but room service replaced them

the pizzas we got from room service were excellent

their prices up because it was graduation week and no real room service options for an early start - would expect

room service was a tad slow

the room service was expensive

lovely bathroom with large shower. comfortable bed. tea & coffee facilities and room service

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

order room service i had to actually go to the restaurant

d just one pack of two biscuits each day)

room service was quick

centrally located, great staff, cheap bar downstairs

reception and bar staff were good

i had to stay in my room as i could not get up & down the stairs again, so ordered room service

wifi speed

the breakfast menu is extensive

room and breakfast was beautiful

reception asked us to go into the bar area,which was decorated beautifully

do offer room service and the rooms are clean

were unable to book breakfast in the restaurant but were offered the chance to have room service

erratic room service

breakfast was fabulous, plenty of choice & served efficiently & cooked perfectly

- spacious, comfortable, cosy and a lovely view of durham *service - good service in regards to early check in and late checkout *

parking could be a problem as no car park

easy parking outside the pub

mb shank and liver with bacon), first night for the bar staff who was really polite

great relaxing bar with 2 well kept real ales

nice meals

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

the room service was good. food was delicious

room service was efficient and food was delicious

there was not any room service.

) however, the guest information in the room stated that there was 24 hour room service

is that we arrived at 1am after a very long journey and asked for a sandwich from the 24 hour room service menu to be told we could only have a bag of crisps

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

room service no extra charge

was no room service food on when we got back to the hotel, despite being told from reception we didn't

we enjoyed everything although morning room service would of been nice.

the room service was quick and drinks were ice cold

�}d

five pound charge for room service.

room service very expensive but lovely food so not all bad

more variety in the menu room service poor shower tv remote control did not work

10.50 each extra); room service was a god-send!

the staff are friendly as always and the room service was tasty and great.

room service

everything else! great room; lovely breakfast

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

breakfast was room service due to covid but was on time and very nice

the view was phenomenal, the room service was spot on!

room service for meals was very good and the food great

room service excellent service

the location, the room, the attention to detail, the room service

lots of space and good room service from the in house restaurant

efficent, easy room service and spacious, clean rooms

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

very modern & staff were lovely. the food was really nice! & the room service was quick

there was no late bar or room service.

the room service was acceptable, but it could be better for a 4-star hotel

going to order room service, rand restaurant

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had

no breakfast to the room service and the sausages were awful

price of room service was mental for what arrived!

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

no room service delivery to room for breakfast

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

breakfast and service

location. breakfast fantastic

the rooftop bar was an unexpected bonus with the best views over the town and tyne

the big problem we encountered was not being able to get to the roof top bar ,you hat to pre-book this which is not made clear at the time of booking the hotel and one of

of full english items, breads and cereals, we didn't try it but there seemed to be plenty of room service meals

didn't realise this hotel did room service and was pleasantly surprised

friendly and helpful staff. room service the most amazing extra!! xx

- room service missed refilling supplies multiple times

ins not desserts

there was room service throughout the night so i was able to order at 2am which was perfect for my working

the room service choices. especially for kids.

the cleanliness, the warm welcome, the room service, and great romantic room.

no hot breakfast with room service

room service also excellent

fault) but staff sorted it quickly and

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle

didn't expect a living room as well as spacious bedroom and room service was very efficient.

room service was delicious and delivered quick

called for room service twice with no answer so gave up and ended up going out for something to eat

which was special as this was a treat for my partners birthday then we received a knock from room service just after arriving with a treat and a birthday card from the vermont team

menu for room service is limited to pizza and sandwiches

efficient room service

the room was presented brilliantly, and we ordered room service which was brought to us quite promptly

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on floor 5 they were there at 3pm

room service for dinner was fast and the food was very good

room service was terrible

room service ends too early

from the concierge, hotel reception to the bar staff where we had a quick bite to eat and a drink

in the bar was slightly slow but the restaurant was closed so it was busy

room service was excellent!

got room service and the food was really nice too

staff couldn t have been more helpful with check in/check out, room service etc

all amenities were included and all our needs catered for including both breakfast and dinner on room service

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

no breakfast option for room service.

room service was limited and over priced

the hotel offers room service, the room was very nice, the bed was comfortable

there was no room service even though it said it was available on the website

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but i knew this before booking as had contacted the hotel directly

choice of room service food on the 24 hour menu

i ordered a burger on room service and it was delicious

pizza was only available on room service and wouldn t serve in the bar

i had a couple of occasions to call room service and they answered my query, and were there within seconds when i requested towels

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

butler robot was brilliant for room service

the room service robot is something my kids will remember forever

room service didn t change the bed sheets the 3 nights we stayed

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service; recycling bins

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

the wifi stops working as soon as you get in the room

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

room service is only available till 5 pm so you need to get down at the reception, in case if you

property had cracked sink, walls were dirty, the room service phone had no answer, the food was descent however there were no condiments like catch

we ordered room service and the fish was just batter

food was very poor, they ran out of food at breakfast every morning of our stay we got room service and the food was cold when it

told no food and bar closed after 9.30 yet advertising 24 hour room service menu.

room service staff could do enough for

i later noticed in the hotel information brochure that there was a 3 surcharge on each item as room service

that we didn t receive we were too tired from the journey to go out for food so we ordered room service, not knowing we had to go down to reception to put credit on the room first

it was difficult for room service to ascertain that the amount i had placed on the credit card for each day had not been

room service food really good

food menu extensive and delicious plentiful breakfast

cooked breakfast was very tasty and there were plenty of alternatives if you so wished

easy to find with plenty parking just off the road

nothing really. if its busy parking could be a problem.

dog friendly bar and rooms, with a lovely walk in the woods opposite

as i travelled alone an option for room service for meals would have been nice.

50 room service charge for a large tonic water was

we were asked if we want any room service, newspapers or a wake up call

acomodation of dietary requirements and the room service

kids running around in the bar area

as due to staying there for work during lockdown everything was closed however they did offer room service for breakfast and evening meals

checking out) but let this ride due to everything else being great

we would definitely recommend to friends and i'll look forward to visiting again - minus the room service

cluding amazing food from room service)

good size clean room room service was good aswell

ordered room service and the food was truly some of the worst we've ever had, we ended up leaving it almost

was a room service option but no way to actually order this apart from go to reception

the room service food was excellent

room service was 10/10 food was hot and cooked really well

was a room service option but no way to actually order this apart from go to reception