the pool was down but there wasn't a sign on the door so we tried to go swimming and realized the pool

breakfast and great service, despite how busy it was the day of check in

good breakfast

secondly, 2 of the 5 machines in the fitness center were out of order

clean rooms, well designed. clean fitness center.

room service

room was very clean and the room service and cleaning crew were very friendly and nice

limited kitchen space, no elevator, breakfast hours, poor room service, room wasn t clean entire stay

breakfast

cheaper than airport parking

we moved to this hotel from a different hotel because the kids wanted a pool, but the pool is not operational, told us it should be ready by 8am before we

breakfast ended early and could have been a little better.

simplicity, gym, location , soft carpet in room, fridge in room, i interacted with friendly staff, laundry

friendly staff. clean, comfy beds. wide breakfast variety. loved the pool and gym!

breakfast was good; staff super-friendly; free uber service throughout metro area!

every day and night there was room service from other rooms sitting out on the hallway floor

we ordered food from room service and it took an hour and a half to get to us

we stayed 3 nights,no room service

the staff were extremely helpful and ordering room service was simple

negative experience i had was the room service

the pool! breakfast room service was excellent

d i like salty food ) and their wasn t many

room service was extremely prompt

longer hours for room service.

food for room service wasn t the best it was very salty

the price we paid we would have liked some sort of guide in the room for surrounding restaurants/ room service menus/ surrounding attractions, etc

room service was quick and the food was very good

could not figure out if there was room service.

to and from chi was very nice and prompt checking in very helpful and fast room service food was

then we went and ordered room service and i opened up a mike jug and took a drink and the milk was coming out in

watch for the peak times for breakfast and lunch/dinner; the seating can fill up very quickly (room service is an (+)but breakfast and when i ordered a chicken harvest salad i had everything but the chicken for room service (+)breakfast, clean rooms, fast room service, newer building (+) twice we called to front desk room service and they never brought any extra pillows or blankets (-) two of four nights room service didn t show up

happy hour is always great. enough room for the kids to sleep in their own

has a pool, but that is about the best i can say; it is a bit tiny compared to the many rooms

obably due to covid, which is understandable) but we didn't realize til the morning when we

breakfast could have been better and has been in the past.

hotel stated there was room service but did not offer the evening i arrived

we tried to order room service, and despite saying they offered it, they made us instead order a to go order and come

room service was late and inconsistent

staff, huge, comfortable rooms, room service

handles missing or falling off, large stains all over in hallway carpets, mildew in bathroom, room service we ordered never showed up due to massive understaffing

we called room service for more but a guest shouldn t have to do that

offer deals but when you check in do not seem to honor overcharge for room and no room service, advertise restaurant, what s in the casino

no room service so it was convenient that there were also restaurants downstairs

was very comfortable, dinner at 360 steakhouse was fantastic, room service was awesome, and the casino was great

no room service as they stated they had

clean, and cheap room service.

room service consistently did not supply us with the correct number of wash cloths to meet the

room service shut down due to inclement weather

also said there was room service but no menu's so i don't understand how this would work

right next to casino!

kids found an m&m and a cough drop under the bed so checking underneath the bed would be a good

breakfast bar was awesome

good staff great shuttle to airport

the convenience of shuttle service to event we were attending and the easy access to casino

the breakfast was okay but has room for improvement

all the noise from kids running up and down the hallways late at night

my kid couldn’t swim the first night of our stay because a large group of travelers- i think a kids sports team- were terrorizing the pool area

kids enjoyed the

plenty of fresh towel and laundry room with two each of washers and dryers

kids enjoyed the

very few food options, no room service, no gift shop, no airport shuttle

also room service wasn't available that day, unfortunately

room service never came to clean our rooms and i had to go get additional towels myself

phone in room didn t work either so couldn t call front desk or room

called room service for silverware and we never received any.

room service neither picked up dirty towels or left clean towels

no room service for the entire 3 day stay

staff was very nice although none of the room service staff i dealt with spoke any english

early check in

the pool was warmed , clean , the room was safe and comfortable

room service

didn't like how the staff was acting rude no room service ud83dude12 nothing it was a problem for us to eat and

nothing about it even though there was a covid-19 update on the website just failed to say no room service or breakfast or pool closure

menus in the rooms leading you to believe you can get food but the restaurant is closed even for room service

we had to stay another night just for the kids to go swimming and they couldn't eat ud83dude12 no room service no nothing and i payed for

10 of us only had sets of towels for 4 people total 2 per room and we stayed overnight and had no room service the next morning like new towels garbage out nothing

minus the fact that room service didn't knock and just walked right in

not providing room service or some of the other basic amenities was just bizarre

no room service. no refrigerator or microwave in the room

i also liked the bar and restaurant that the hotel have, with the option of ordering room service

plug in for coffee pot did not work; no information concerning amenities available in room; no room service menu or prices

fact that we got a restaurant coupon one for every day we were there and the fact that they had room service

the sign outside the door for no room service but they came into the room while i was gone

just had a few problems with our room, no room service menu, air conditioning didn t work well at all, plus is was very humid in our room

vouchers and then after calling for 3 hours in the morning i was told they were not providing room service this week

wasn't very clean, room service dishes outside the room doors lining the hall our whole

said online they had room service, they don't

room service was so slow we had to

that the bar and restaurant are open it would be nice to have the room service menu in the room

second room was clean, but room service did not come clean/tidy up the room or bring more towels

no pool,no breakfast, due to virus

they need to maintain the breakfast area better.

no hot breakfast

nice hotel with a free breakfast

nice pool facilities, friendly and helpful staff

later on people were in the parking lot trying to break into a car cause theyked their keys in it overall i found the room

,bugs, people drinking and partying out in parking lot felt very unsafe ladies in and out of room would never stay again

parking lot was full, and

parking lot was covered in ice and very slippery

early check in