room service twice, was very good and reasonably priced

we did get room service which is always a bonus, much nicer relaxing in your own room to eat

the two niamhs on reception, alan the night porter, the restaurant, bar, and room service were simply exceptional

surroundings, room and bed very comfortable used room service, meal and services very

room service also stops at 9pm, with the exception of sandwiches, which were delivered wthout charm

ze and confort) , good level of service , clean room , room amenities , good room service , free parking ,

size , great bed

would have liked the option of room service

to call for room service and found the phone line plug was out from connection , i went down to reception and

the staff were very helpfull and friendly including the room service ladies

because it was marked private we veered right to the parking at the back of the building

parking

in my bedroom (which was really a suite) wifi was a little slow - so in the evenings i mostly worked in the magnificent drawing room - wifi (-)i couldn't get onto wifi at all (-)wifi could be improved. when on business good wifi is important. (-)get onto the wifi - there were 3 possible passwords, tried all 3, i possibly typed in wrong, but lost interest (+) no issues with wifi during our stay (-)wifi could be better in rooms (+) wifi issues, but could get online in lounge, with free whisky, so emails completed with varying (-)wifi in the room would be good as signal isn t very good (-) wifi strength was not strong enough for me to work in the evenings (+) good wifi

bed linen, great communication with owner and breakfast was very enjoyable , large grounds with parking 5 minute drive to livingston

great bathroom and shower really useful small kitchen with all you could possibly need for a quick snack or microwave meal

room had crisps under the bed room service was very expensive

understandably the restaurant was not open but i could have ordered room service

would fill in a couple of minutes which was great, didn't have to wait very long, the everyday room service was great, they would make our beds, tidy our rooms and replaced the towels, when we

while front of house and room service were excellent, it was really let down by the restaurant/bar

the shower was wonderful, room service was excellent and location is spot on.

room was basic but clean and perfectly fine and good value for money with free parking and access to bar and restaurant

we even got upgraded for free to move us away from the bar area which was very thoughtful

free parking with plenty of space for everyone, no squeezing into tight spots

free on-site parking; hotel close to train station

wifi was excellent

ordered room service for the morning, it was delivered late and was rather disappointing

from the minute you drive up the drive way all lighting on, comfy and the staff were amazing took room service 4 minutes to get what we needed highly

room service menu was somewhat limited and the prices a bit steep

we always got breakfast with room service and the staff was always smiling and very nice

te around 11pm) and meal wasn t nice

overall venue was lovely, the rooms were very cosy and room service was fantastic

nights room service from other people was strewn through the corridors, smelly and unsightly

room service menu is very limited and the menu in the restaurants are the same every night so it

the hotel room was very clean and well maintained, with room service available at anytime of the day

we had some issues with room service one night, they didn't deliver our dinner at all.

night ordering room service was like i had ordered from a fast food place

central location,room service,nice and clean and comfortable

mini fridge, tea and coffee facilities and biscuits in room staff at reception very welcoming the room service was spot on food arrived promptly

room service food average.

there was no room service

room service for food of an evening, the bar meals were lovely but order was incorrect twice i had

also a room service tray with dirty plates and cutlery sat on the floor outside the next room along from

o extra cleaning for covid) our room also didn t have a hairdryer or phone for room service

from reception to bar to room service, all staff we encountered were lovely

wifi rubbish teabags never replenished by room service receptionist just did not seem to exist

don t offer room service, they were nice enough o let me order over the phone but i had to go to the bar

did not say if they had room service or not i m guessing they never as it wasn t stated

no room service

don't do room service but the restaurant staff were very kind to bring the food up to the room as they were

no room service as such but you can order food to take to your room and the restaurant will call you

hungry when i arrived, but no obvious vending machines or room service to order something to eat

desk guy was a tad grumpy and informed us there was no room service

room service could not be delivered

location is good. breakfast is monotonous. room service could have been better.

no room service available

price for room service/food was quite expensive.

check in was simple, hotel was spotless, very spacious rooms, room service was fast, food was great, i stayed on sunday the 14th april and the woman at night

room service was banging!

room service which was delivered by a nice member of staff was excellent

st as i requested) i ordered room service as i was tired and the food i ordered was delicious and hot

i needed to get documents printed and they printed them and delivered them to my room, room service was excellent

food; room service via what's app, lovely and delivered on time

a a bit firm but ok would stay again breakfast was good and lots of only on monday not so much room service was very

the room service was quick and the staff were so friendly

room service was great, delicious pizza and fast service

the number for room service didn't work and it took 2 phone calls to reception to get an answer that if we wanted

great room service and help by the front desk

the room service could smile more

was spacious and clean - i had room service which was excellent, and all of the staff were friendly and helpful

room service was exceptional and the location of the hotel is great with easy access to edinburgh

was travelling solo this time so had everything to my room which i m not even sure if they did room service but they were so accommodating with me

breakfast, had room service for an evening meal with no surcharge, excellent

the hotel was generally a little bit tired but was good value for money for us going to the open golf at troon

the staff bent over backwards to help, from housekeeping to bar staff to reception and the food was absolutely delicious

has a bar and restaurant

didn't get any cutlery with our room service food but because of the food we ordered we managed

rooms are comfortable and clean. wifi is good room service food was good.

restricted room service

breakfast and room service was great

due to covid-19 no room service all week.

we tried to call for room service and couldn t get through

very long wait for the room service, 1,5 hours had to wait for our dinner

the room service & food was outstanding & the breakfast was excellent

could have had a better choice on room service menu.

also felt the evening menu didn't offer as much choice as the room service menu - some items a little expensive

food stopped at 10am (including room service) (+)whether it's business or leisure it's well worth the stop with room service available (-)no room service breakfast (+) we ordered room service various times, the services where quick and efficient (+) girls at reception extended our check out time without any charge and also provided us with room service when required within 5mins (-)the tray charge for room service, or if you order 2x items from the room menu then wave the charge (+) the food was excellent dinner and breakfast and good bar also with fantastic room service (+)lobby , great food , terrific room and the room service was very quick with friendly staff (+) ordered room service and it was fab (-)room service forgot my husbands chips but his steak was good.

the hotel is convenient to get to from the airport and there is plenty of free parking

the gym was lacking and tiny.

we love coming for a date night away from kids

to access wifi must turn the tv on.

no food or room service

the hotel doesn t do daily room service at present due to covid but when asked they came and did it for us

very nice room service was top class

min booking rooms where fab staff so helpful only one thing i would have liked would have been room service the food in the bar and grill was amazing

excellent location the service though out the hotel in the restaurant the bar and room service

woken early by cleaner's and then room service for wrong room.

we ordered room service the second night which was only warm when it arrived missing a starter and not the

ordered a panini from room service and the quality of fillings is worth mentioning

very comfortable room. liked the room service for breakfast.

exceptional staff, clean rooms, great restaurant and room service with tasty food

staff very helpful used room service good food especially the haddock reasonable prices.

staff excellent service in restaurant from gary. room service from girls was awesome.

towels and also a hairdryer, in room kettle with tea, coffee, access to restaurant menus and also room service

no room service

room service available

bar closing in the morning it should just stay open 24hrs for room service but apart from that i haven t got anything bad too

very quick and friendly room service

room service menu was varied and came within

great room service and supply of cot, little one slept like a baby :-)

hotel was beautiful, spotlessly clean, room service was 100%, breakfast variety was very good.

room and bar looks like a throwback from an eighties disco

wasn t big enough to have normal hotel guests as well as a wedding and sitting in the bar, i felt like i was at the wedding

barely got an apology from the senior staff member that took the ox cheeks away and he never

great bar to chill

parking enormous car park

room service menu wasn t great for after 10pm. called and was told nothing was available

additional tray charge for room service on an already inflated price for a pizza

they went above & beyond, amazing service, the bed was huge & super comfy, room service breakfast sorted the hangover

room service process left the corridors rather untidy for rather too long: used dishes for example

room service menu, is not well advertised, there is a fee for the food to be delivered of about 6

also ordered room service which was lovely

sympathetic and helpful and went above and beyond d to offer things like a drink and food from room service as the restaurant was closed

breakfast room service again excellent

room service breakfast for 9 to 9

this is an amazing room and also had room service for breakfast which was delicious

room service was efficient and quick - nothing was too much trouble

great room

great service as ordered room service in the evening and breakfast to our room in the morning and both arrived in good

was great, room service and some staff very helpful

then ordered room service for our nighttime hot drinks breakfast was just as good as our evening meal and again

odd room service hours and many menus so confusing when choosing meals.

of facilities, no elevator, no room service, no gym

later kitchen opening hours fir room service.

although we did not use the room service, we were made sure that nothing was too much trouble if we did decide to use it

rger and fries) which was great

rooms, super comfortable beds, room service and clean every day

we ordered room service and it came and my partner pie and chips was a frozen pukka pie which he ended up not

lovely soup and sandwiches from room service

choices (everything from eggs benedict to a full scottish) as well as a continental breakfast bar with juices, cold cuts, fruit and cereals (+)the evening meal to the bar was brilliant service and atmosphere was excellent (+)faces at breakfast (which was absolutely amazing) to the cheerful housekeeping ladies, the bar staff who let us use the couches and watch tv and served us drinks when the bar wasn't even (+)most comfortable beds and pillows, hospitality tray friendly staff, great skyline restaurant and bar drinks cheaper than most outside (-)guys a reception were brill, even allowed us to checkin 20 mins before time and the guys on the bar on the top floor was brilliant (+) the staff, reception, bar & reception were first class (+) breakfast was tasty, bar and restaurant was lovely and modern (-)the dining room had been open but we found a bar that served food a half mile away (-) in reality there s no restaurant and the bar and hotel were so quiet the bar was empty

also, i wanted to order food on our first night up for room service, and to have water as well as we were partched

just of a useful critique as didn t hamper the stay at all really, but would be useful if the room service menu in the room had the breakfast menu on there as we had to go online to find it

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

the room, the staff, breakfast and room service

we also ordered room service and it was forgotten one morning

we couldn't find out what we can order via room service, no leaflet in the hotel room

soft mattress, no room service

- 20 minutes)

room service

comfortable large bed room service was quick walking distance to city centre

it had the cutest bar

we enjoyed the games in the bar area for a while too

bar area was lovely and the breakfast was great and well with the extra cost

it has a luxe hotel, fully stocked vibey bar where we met some really fun people

lovely bar area & great breakfast, would definitely stay

i did mention this to the lady on reception and she offered us room service - which we took up and it was great ( thank you ) (+) room service is great too (-)room service would be ideal for business users (+) room service breakfast was good with some very tasty options (+)its has all amenities and room service is very good,the bar and restaurant are comfortable. (-)the only thing we missed was a few more english tea bags in the room and the opportunity to order room service (-) the only oddity was no reception desk and also there weren t any instructions about room service in the room or numbers to dial (-)room service and on site parking available (-) had to call the restaurant from my mobile to order room service

wifi breakfast arrangements etc - would have taken 1 minute and added a personal touch - rather

the bar and restaurant were excellent and the staff were all friendly, helpful and efficient

that were not so good, and these are minor points to be fair, the wifi was not good at all plus you can barely get any 4g there either

a written explanation of wifi and location of the slot for the keycard.

no restaurant or room service

due to covid room service but very very limited options, booked 1 sausage roll , 1 croissant and coffee for 8am

first 2 days we didn't get any room service

room service removed soap stone form toilet tub and did not replace

the toilet is blocked and room service is very poor too

would have liked a fitness facility. found the room service menu a bit confusing.

hotel wanted to be green, so we agreed to reduce the room service which left us with wet towels

room service attendant had very little understanding of their own menus

no desk and chair to work from. no room service

we also requested room service one day but it didn t happen, this was disappointing to come back to late at night

room service

00 extra charge for room service - i have never been requested to pay this before and was a little shocked to be

say there was anything the i would class as didn't like would've liked a more cost effective room service paying a 5 tray charge when a budweiser is only 4 and something is a little odd

the bed and room service was outstanding

great price lovely bathroom good room service

also a great option is to have good option for the room service, plus a restaurant option downstairs

the comfort of the room .....the only disappointment was the hotel didn't do room service......

good room service every day

the location next to haymarket, 24hrs service desk, room service, luggage storage, great client service

the hotel don t do food at night like room service but everything else was perfect

the staff were very helpful as i was late checking and very tired and had room service .

parking. have to compete with restaurant visitors ;-)

breakfast host tresha is absolutely an amazing, she goes extra mile and her customer service is

a lot of noise at evening time due to rooms being located over bar area and main road.

parking was free and just at front of hotel

kitchen is closed for the whole month of january (breakfast is still available)so no room service food was available (-)only do room service, no dinner or lunch in restaurant (+) the food was good all round for room service and breakfast (-)room service/bar menu which had only items with cheese in it (-)they do room service for food at almost any time, the only things available at the bar were (-)biscuits in the hospitality tray room service not available which was quite a bummer as i couldn t leave the room after 7pm and (-)due to the hotel reopening after lockdown but a limited bar, room service only and no gym at the moment (-) no room service for breakfast (-) room service options were extremely limited, especially for a saturday night (-)there was room service for evening meals - which we were told could be eaten in the breakfast area after

the gym is small but has enough in it to get a reasonable workout if you aren t fussy

breakfast too was great, lot of choice

there was a restaurant, bar and gym

the bar and restaurant were great and the staff were brilliant