liked better service at the adult pool bar, the only area we didn t feel the service was extra special had to actively ask a

my private pool was beautiful

the finishes are really nice and the pool water is warm so when you jump in is not uncomfortable

outside pool area is very nice and well maintained

to make appointment for dinner in almost all the restaurants , no bathroom or shower around the pool area

i remember marlene who cleaned our room, david at the pool

property is beautiful and well maintained, it has a great pool and private beach, 5 amazing restaurants and bars

the resort is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the

the pool was amazing, staff were so friendly and helpful with any request you had

kids loved the pool, the beach was nice and clean

there are only three pools: one adults-only, one family pool, and one for kids, but all are quite small and often felt

the hotel facilities with many different restaurants, the spa area and the various pools helped us to relax for one week at this hotel

the kids camp was awesome and the water slides and pools

and service the outdoor amenities are exactly what you want from a luxury mexican resort: the pool: vibrant, well-maintained, and great for lounging

the staff was amazing, private clean beach, club/party options, with an adult-only pool

swimming pool is a bit small but very nice, the cabañas are very nice and well equiped, everything was

the pool is clean also

swimming pool and the place is nice and clean

of wild life, the cabins are pretty space out and clean, there is a ancient ruins next to the pool and a small pyramid 5 min

the pool is open until 12 midnight. air in cabin is ice cold.

the pool and club scene were awesome

very clean and pools were beautiful and not crowded. staff extremely friendly.

pool bathroom was horrible, not clear information con restaurants open each day, no music at the

the pool was great for early morning and late night swim

was one day when they didn't have alcohol in the pool bar, just for some hours

they have daily pool games and volleyball which my daughter and i love that sport

the morning activities at the pool are fun for adults and kids and very creative

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

the pool, the staff

the only thing i wish is longer pool time available. i think 8pm is too soon.

the food was overcooked in the buffet, more music near pool would've been nice, and earlier entertainment for the kiddies

location, facilities, restaurants, pool

poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after

i loved that there were so many pools for us to use and many activities for the kids

pools were really nice, pool bartenders were really nice, the beach location was really nice

the staff was very friendly and nice beach area. pool side waitresses frankcella was amazing!!

pool is very nice as well

the pool area and the beach area were both exceptional

staff, beautiful pool and beach

food drinks, pool, activities were all excellent

love the pool, food and chic!!!

all facilities are very clean and the pool is lovely with great entertainment

was great with the exception of the adult pool side food excluding the nachos

was very clean and beautiful , all the amenities were there stores , multiple restaurants, large pool areas , spa and golf cart service around the property

the staff at the pool oh my god i was treated like a queen carlos, julie and lurds

the pool was always clean

the pools were great

friendly staff, nice restaurants, huge pool, the beach

nice hotel, the pools are amazing, the restaurants are really good and the staff treats you like king/queen

the property has 5 pools in total and the pool which everyone has access to is the biggest and most fun imo

great vibe and location. had everything we needed. very relaxing and pool was fabulous

pool is 24 hours so that can be noisy, we were lucky as there were not so many people and no noisy

appartment really pleasantly surprised us, it was huge, with kitchen, big swimming pool, a lot of greenery, free parking and breakfast

colourful mexican interior decor, shady spots & lovely pool

the pool was big and you can also swim in the ocean

beach so so rooftop pool was opulent

hotel with huge comfortable and well-equipped rooms, nice views from the balcony, very chilled pool area, good variety of tasty food during both breakfast and dinner

at the pool, cleanliness of the room and environment, feel of safety, and friendly staff

really enjoyed not having to swim with the kiddos rooftop pool was everything

i like everything, the food, drink, and the pool.

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

i liked everything, the pool was under cleaning but that was mentioned before checking in.

clean room. clean pool, clean hotel. comfy bed

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

the pool was also great

pool was dirty

beautiful area around the pool and the beach.

were plenty of chairs/recliners at the pool

beautiful beach and pool area. very attentive staff. all inclusive food choices were great!

pool closed early.

very good location, spacious rooms, clean pool, highly recommend.

romy at the pool bar is awesome! the food was very good

paint, pool tile and some of our friends rooms had mold

breakfast was great, pool bar with bartender romy was fantastic

suite with kitchenette on ground floor with big patio and beautiful view of the lovely pool

great little pool in a shady courtyard open all the time

little oasis--perfect for escaping the crowds and noise to read a book or swim (we didn't use the pool, but it looked great) or just sit with coffee

pool area seemed nice, didn’t visit since beach was right across

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

swimming pool

very clean all the time even the bathrooms near the pool are constantly looked after

the pool could be a bit warmer

i did not try the pool, so i cannot comment

the beach and pool area were amazing

our room with a balcony was perfect with views of the beautiful beach and pool area

oh and dont go there for the swimming pool, at first we didnt even see it

the swimming pool- hmm would rather take a shower then relax there

2) the pool looked like nothing in the pictures i saw online

there is even a pool.

swimming pool. great location. quiet

we especially enjoyed being in our ground level room near the outdoor courtyard and pool while our friends preferred the second floor

great pool

a pool to enjoy on hot days right in the center of everything

nice organisation of the space, terrace, pool, garden

beautiful place, great accomodation,pool in the beautiful garden.:))

the garden and pool are bery well kept and the property is very clean

some umbrellas by the pool would have been nice as well

nice pool right in the heart of isla playa norte beach

stayed in a cabana just beside the pool

pool water to cold but this was not a problem shower hot water take a 10 minutes to came nothing

good hotel with a nice pool and very kind personnel.

enjoyed the pool and outdoor sitting area

nice staff lovely pool 25 min walk to centre and ado bus station

the pool was usually very cold, but nice to have as an option on a hot day

pool area, location, bar restaurant, the bungalow area.

amazing staff, beautiful facilities, great restaurant/bar, lovely pool, and fun exercise classes

location is very nice and there is a lot of space for different activities (pool, beach volley, yoga, functional training)

the pool is amazing, the location is the best on the island, it’s clean and the ac is good

the environment is amazing-pool, bar, volleyball courts, yoga place (free yoga class), working place, spacious kitchen

pool area, fabulous location, lovely large & clean room, friendly and professional staff & good

room was very spacious. loved the pool as it was private for guests.

staff were amazing, location, pool, and the restaurant

we spent quite a bit of time jumping from there to the pool

access to the pool and sun chairs on the beach was a

food, the non-heated pool

far from city center, but worth for the location a bit small pool, note that it's shared with the beach club, so not only hotel guests have access to

the pool area is gorgeous and sleek with a pool that looks over the water and lounge beds

beautiful spot on the beach with a pool for cooling off in too

the private pool sitting right on the beach is my favorite

rooms are big, clean and beautifully decorated, charming swimming pool and beautiful gardens

i didn’t like that we had to clean the pool and the jacuzzi!

perfect location, step to the beach and a green oasis by the pool.

staff was super friendly and helpful, rooms were giant and super comfortable, pool and jacuzzi were perfect, the included breakfast at oceanvs was amazing

the pool area was amazing

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

breakfast wasn't good

there is a restaurant/bar and pool, all with great views

pool(s) awesome. everything clean and excellent staff!

pool

there was a pool as well which was a surprise for us

there is a pool and hottub that wasn't crowded at all

the birds in the pool. pool being so close to where people are eating is kinda odd to me.

pool is only open from 11am-8pm when the restaurant is open

pool was connected to the restaurant and therefore not very private

i had to mention something would be the swimming pool

access to the pool in the restaurant

the pool, beach and ocean view were great.

directly on the beach with beautiful view, grounds and pool

location, friends staff, clean room, water available for guests, fridge in room, great pool

great pool with lots of sun loungers

can’t wait for the pool and hot tub

close to downtown, comfortable, nice staffs. excellent price. pool, gym and bar. no parking.

very comfortable and clean. big bed. very well located. it has a rooftop, a gym and a pool.

both pool areas are enclosed by the buildings and at night the guests of the hostel played terribly loud

bedrooms, great ocean view, large king bed and very clean facilities and pool

inside pool is perfect too cool down

we loved the pool and there were plenty of places to sit

pool.. stores

the relaxing ambiance the hotel gives the guests. beautiful views of the beach and pool area.

amazing tide pool on the property

pool and scenery, quiet, very accommodating staff, clean

leaves in the pool, unfinished bathrooms, dirty floors

nice modern property, pool, great location on isla mujeres, clean and comfortable

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

could do with dark curtains due to light from pool area

everything about it except they need to redo the pool

we had room 212 ocean view overlooking the pool

the pool area is not near as nice with no towels, broken table, and only two loungers

the pool, the location, and night concierge - he was as helpful as he could have been.

pool was good

the room

pool was great

the swimming pool kept so sparkling

the pool is small but has plenty of lounge chairs and the beds are extremely comfortable

it has a great pool area and the staff were very nice

family friendly as well and felt very safe having kids (10 and 13) swimming at pool while we were laying out beach side

that there are no hot tubs and the pool isn't heated. other than that its amazing.

the low toilets. number of stairs to the pool, restaurants and beach. hotel is not ada appoved

the sea the view the staff the pool everything!

beach is beautiful and the pool too

pool

the beach, the several pools and cabanas, kids jurassic themed pool, lazy river, flow rider, arcade and trampoline, daily

pool was warm some restaurants were too hot in their buildings

i like the fact you can take you blue tooth speaker and use it at pool area

there is a shortage of pool chairs and you have to get up super early to reserve chairs

staff was wonderful, beautiful views, a great rooftop sitting pool

very cozy and great staff, awesome rooftop to chill by the pool with ocean view:)

no toilet around the pool area

the hotel rooftop has a pool and an amazing view to watch the sunset

the rooms are gorgeous, and the rooftop pool and lounge area is perfect with a beautiful view of the ocean

property was beautiful and i liked the option of staying at the pool or going down to the beach

it’s beautiful, especially the pool and beach area

the staff assured that i enjoy my time resting in lobby/pool/gym

that the sun doesn’t hit the pool past 3 pm, but we still enjoyed it alot :)

my wife and i got into the bathrobes provided after a lovely swim in the pool and a hot shower and lazed around watching movies and ordered some delicious room service

staff 5 stars, beds 5 stars, pool and beach 5 stars, view 5 stars, food 5 stars

menu was very limited both in restaurant and pool area.

the pool was wonderful tho we had a small beach the lounge beds made you feel comfortable

the great view of the pool and ocean room was excellent highly recommend.

also, pool bar would not charge our room for the drinks so we had to carry our credit card with us to get

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

pool, very friendly staff all around the hotel

the staff and pool

property, clean and comfortable rooms, excellent buffet breakfast and we particularly enjoyed the pool and surrounding area

was helpful, pool was amazing, breakfast tasty and plentiful, rooms spacious and clean

the swimming pool was dirty

i also had the small pool area to myself for the afternoon

easy to find, clean, personnel was really accommodating, nice little garden with a small pool

not look like the pictures at all and i didn't see a pool

pool looks nothing like pics so do not select based on this

swimming pool, friendly owner, bike rental

pool is very well taken care of

we felt here like at home, bed was comfortable, fridge, pool perfect in hot weather

room was nice and clean with a spacious bathroom and nice swimming pool

away from the touristy crowd ,clean pool ,huge comfy bed

whether we were dining at the gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

the swim up room was large and very comfortable the swim up pool got the sun in the morning

pool should be warmer.

pool water was too warm.

the preferred area was the best with the separate pool, lounge area and daily food in the relaxation area along with the butler service

bottles of water, the roof top is really nice to chill out and eat something, there is also a pool with nice view

surprised for the price you pay, clean well kept, great location in old town, roof top pool and bar is quite fantastic

rooftop pool and bar is lovely,great value drinks

pool and the pool-area is a bit small, feels quite smaller that it looks in the photos

pool , rooftop bar and breakfast downstairs

the rooms, pool & beach side were stunning. breakfast & dinner was amazing as well.

loved the hotel layout, with the pool right in the middle and so close to the beach, the breakfast, and the spacious rooms

the staff were exceptional, rooms were spacious, pool was well maintained and location was quiet but perfect

steps from the beach and our own plunge pool

the main pool is just amazing, you could spend the whole day there, and if you wish you can move to the

cheap, but brand new and modern beds and rooms, with nice bar and pool, central location and great free food for dinner and breakfast

location, friendly staff, kitchen, pool

great pool and delicious breakfast too

roof pool!

the hotel also has a rooftop pool which is really nice and is attached to the bar / restaurant which is a really nice place with

fridge, netflix and pool were unexpected

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

good breakfasts beautiful courtyard and pool

no sun by pool. but was not really an issue. go to the beach for sun and fun.

) and the swimming pool and grounds were gorgeous

well up kept lush property, pool, breakfast

pool is lovely and good breakfast

also a pool

close to town, quite and nice rooftop pool. good air conditioning and nice breakfast.

staff and pool area

pool closes at 9 pm but its understandable

love having the pool for my son

the pool is great and the gym has brand new

from the pool wasn t my favorite, also the fact that they close the pool and other activities so early

you have an on-site restaurant and bar, pool area and quick access to the shopping centre

the pool was kinda small, but still beautiful

drinks at the pool couldn t be charged to your room

is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked

loved the swimming pool and staff were very friendly and helpful

pool was nice

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive and fresh

amazing place. very chill beds are really comfortable pool really beautiful

great price, quiet, clean rooms and a lovely pool area

a very welcome pool and garden area

there s a restaurant

good pool

location, pool and nice cool room with ensuite

hostel&suites is very close to the ado ud83dudc4dud83cudffc aaand the bed is comfy, the swimming pool is good for cooling down and the place is clean

the room was nice and almost empty when i was ther -clean bathroom with the room nice pool nice common areas close to ado, quiet breakfast was also

- incredibly clean hostel (all common areas, bathrooms, pool and outside areas)

iliked the rooms and the pool area and specially the little roof terrace

kitchen if you want to use it and the pool is nice

property with a nice pool to chill

bus station, beautiful property, better than expected, we had a beautiful room in front of the pool

shower heads need replacement. water sprayed everywhere causing pool of water on floor.

facilities, nice pool, great restaurant and bar with super helpful staff

pool area was nice

nicely redone pool area.

i had the best room overlooking the pool, there’s various restaurants you can enjoy

amazing hostel, beautiful with small pool and very good wifi

nice pool area too

there's a co-working space, a pool, a spa, a kitchen, common place to hangout, and excellent decor for some really amazing photos

the pool and location

tha services and especially lorena's food is amazing. the pool is nice.

pool was clean, room too

strong wifi in the lobby and around the pool

the swimming pool is also lovely

the hotel is quite with a beautiful private beach and amazing pool

it would have been nice to have more activities to join and maybe a little livelier around pool.

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

staff, nice rooms and pool area was very well laid out food was excellent and service was as

buffet, pool, conditioner. everything is good

the location, cleanliness, welcomed, the food, the service, the pool

housekeeping did a great job, and everything worked perfectly the air conditioning, the pool in the courtyard, and all the facilities

the pool could of been warmer.

the location and staff were very friendly and rooms were very clean. pool was awesome .

nice hotel in very center of cancun, very nice clean pool, big rooms and thanks to erick who help me when artived to hotel, he was very nice and

enjoyed the beautiful pool

great location near ado bus station, markets, restaurants etc. nice pool and friendly staff.

clean rooms, delightful swimming pool, well trained and professional staff

safety place and pool

pool and garden

nice courtyard and an indoor pool

small pool

the pool. it is small.

were comfortable, staff was pleasant, pool and pool area were great