beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

bedding and happy hour service in the pool

the pool activities were fun and engaging

loved the see thru pool and the 24 hr spoon

i loved how the resort had multiple beautiful pool areas and the foam bar was great

the trees hide you from others as you relax at the pool connected to your room

pool, restaurants, disco, and jacuzzi!

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

pool and hot tub are rough

beautiful rooms and pool area staff super friendly

hard to get pool chairs due to members having first choice

the water in the pool is a bit cold, but we got used to it once inside, if it could be a couple degrees warmer, it

just a pool property not really for someone that likes to stay on beach and enjoy ocean

there were always plenty of beach, pool chairs available and quiet spots could easily be found

plenty of pool space and an ok gym

best pools

stuff: going in the winter, unheated pools were surprisingly cold

pool side entertainment would be nice

were multiple pools, resort was well maintained, and small enough making it easy to find everything

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

excellent beach and plenty of pools to choose from

we also loved the tacos by the main pool

are a couple of concrete squares by the pool that were very slippery

the pool/bar staff was constantly checking up to make sure we always had what we needed

is a beautiful property with 7 nice pools including an infinity pool

after your day of relaxing, go turn up with him at the disco ud83eudd73 also, tino & raul at the pool *chef s kiss*

pool was too cold, the kids pool was mostly empty because of that

sometimes the wait for food by the pool was a little long

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

the swimming pools are well designed and the one for kids is awesome

the pool is a perfect spot to lounge all day

pool and beach service was incredible

we comsined and got an upgrade for a modrst nightly fee to a plunge pool room

the staff, the rooms, the pool

our suite was huge, the bed comfortable, and the bathroom stunning; outside, we had a private pool

don’t have finger food in the pool area or the beach

bar tenders pablo at the lobby bar and gustavo at the pool bar made very good drinks/ie more mint leaves in the mohitos, extra mango flavour in the

sea, pool, greenery and animals

pools were excellent, always clean

special kudos to angeles for her service on beach and around pool (she was everywhere)

the pool was big and clean

will definitely be back to enjoy the rooftop infinity pool at the indigo preferred section of dreams sapphire

the room we booked allowed us access to the rooftop pool area of the new building which we loved

staff, service & pool

amazing big pool with plenty of space for everyone

stations everywhere to staff wearing hair nets, gloves and masks at all times (even at the pool (+)our bags to the person who checked us in at the preferred lounge to all of our wait staff at the pool and the entertainment staff (in particular the aquaerobics instructor) were phenomenal and (-)kids in the adult pool (+)a good time, if you are a drinker- fun beach bar- with swings & good music the room with plunge pools - great idea if you want to have quiet pool experience karaoke was also fun nice mix of music (+) we especially enjoyed the infinity pool (+) i loved that beach, the pool and restaurants were all in walking distance (+) bed is super comfortable, service-great, cleanliness-great, staff is friendly and helpful, pool is lovely (-)be careful walking around the pool. the patio is terraced and it is easy to miss a step. (+) the pools, staff, food, room, beach area, & drinks all were truly perfect (+)restaurants pool sea bedrooms (+) we chose a plunge pool room and absolutely loved it

i will admit the breakfast was phenomenal along with the service received there

no room service

art from a major attitude problem from the guy who stocks the mini bar in the rooms

we paid extra for a spa massage and used our coupons-it was an amazing

the food, the amenities, beach, pool, everything

pool chair - you have to

don't come to this resort for the beach but the pool area is great

i loved the swim up pool and the royal spa

size, pool configuration, tiered pricing, upsale pressure.

road which makes for a quiet stay food was great, drinks were quality adults only rooftop pool

very few beds around the pool and they were taken up by 7 30 am

rooms extremely comfortable beds lovely beach great pool fab restaurant nice welcoming/friendly

were self catering - the best parts of the hotel included the roof top pool and the room itself

if you prefer a tranquil atmosphere by the pool without the hustle of crowds of tourists, especially with an all-inclusive package, you might

the staff, the shows, the pools and the part where the family side was separated from the adult side (which we were (-)too much seaweed on the beach. dj playing on the adult side is needed by the pool. (+)damaris at the hideaway pool was the best. had our chairs by the pool ready every morning. (-)music was little too loud at the pool (-) my bracelet came off in the pool somewhere (+)is super nice the food is delicious the size of the resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and (-) noise from the pools at night if you take the belcony with the pool (+)at the hideaway pool bar was amazing as always (+)about the resort was truly wonderful the room was beautiful and comfortable, the pool areas were relaxing and well-maintained, and the overall ambiance was elegant and inviting (-) the adults-only pool should have more of a lively, party vibe to match expectations (+) the adults only hideaway had the right blend of quiet relaxing space and fun pool party (-)that you couldn't swim in the ocean which was quite a bummer - while most people enjoyed the pools just fine, i don't like pools and would have much preferred being able to swim in the

it was a great experience, enjoyed all the food breakfast, lunch, and dinner

kids and families on one side and the adults are on the other side

the bar staff except for miguel, wasn't attentive at all

the waiters at the dorado

hated that the pool closed at 7pm daily

service is outstanding, specially waitresses in the beach +room is big, very clean and modern +pools are also great, specially kids pool

didn t like the fact that the pool close at 7 pm

i love the swim up pool

some of the rusted items in the spa's pool and the room shower door beautiful just aging item hot tub had lil rust room shower door henge

there was a mini-pool on the roof but we did not go into it

only complaint is that the hot tub is a pool - not hot

amazing rooftop and pool. very affordable

upstairs is a pool with beautiful view as well

the room was spectacular and the views are stunning. the roof top deck with pool is amazing.

once it was afternoon, we would all just hang out by the pool and beach, so i wasn t able to go to a group workout class at 3 or 5pm

pools, food and drinks were very good. staff was very friendly and helpful.

beach side is very small, so we stayed in the pool all the time. but pool was great!

concerns, the water in the pools needs more attention and airport shuttle that was offered was not exist and need to run and

pools seem to be very busy for only 70% occupancy

the pool was cold but might be nice on a hot day

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

gorgeous roof top and pool

the pool.

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

place to relax around the pool

honestly, since the property was so nice and we had a swim-out pool i wasn't disappointed, but if you are looking for a nice beach location, this isn't it

pool was too cold and the mosquitoes to aggressive

room 4008 was the perfect location on the property out personal infinity pool was the best and waking up to the ocean view was incredible ❤️ loved all the natural

they have two nice pool areas, each with a different vibe - one is more chill and the other has more activities and

the pools closed early and the beach was dirty throughout my entire stay

the whole place was super clean and the pool wrapping around the outside of the rooms was so unique

beach isn't the best but pools are u for it..

beach is so-so, but the pools more than make up for it.

i didn't mind too much because the pools were so great, but a nice beach would have totally wowed us

the pool the people the food everything

the pool

side which was for adults only so it seemed we had to walk quite a bit to get to the activities pool for our children

several well designed swimming pool and beach experiences along with many activities, bars and clubs

the pool had a lot of different venues make it fantastic

breakfast buffet was outstanding. i went to caribeaner. i also love the lap pool and the grille.

oh and pool water activities and beach

the spaciousness even though the place is packed you never have to fight for a place by the pool

olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)

the restaurants are 5 star quality and there are 9 pools

great pool and team, and specially the food in the restaurants and cocktails

minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server

large airy rooms most with views of the pool and or sea

ce is a turndown service), pool attendants to set up your lounge chairs with - towels, cold water, hand cloths and cold evian

hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine

hotel and pool are beautiful

not enough heated pools

there s a big space behind the kids pool that you can use for outdoor play

we enjoyed the food and drinks at palapa delfines by the pool

huge property with unbeatable amenities top of the line service temperature controlled swimming pool unlimited food and drinks all

only thing the facility should improve is the room pool

everything from the shuttle service, the swim out pool, the characters, etc exceeded our expectations

since we went in december the room's pool was too cold to use

fficult to swim)

we had a huge swim up pool and the swim up bar was right across from our room

no food service around the pool. need bathroom closer.

main pool beautiful greenery variety of restaurants and bars casita pools with bar

enough shuttle golf carts and not enough chairs by the pools

with nice pool area at casitas

pool butler service was poor in the first section i was in the first 2 days but once i moved to a

the frozen drinks had a soapy aftertaste and the pool was very cold

that you can’t order food to the beach or pool, but the restaurants are excellent,

food pool and staff.

extremely friendly and willing to do anything for our pleasure(big shout out to marisol, from the pool bar, and to julian, one of the golf car drivers)

pool for swimming, and the rooms with pools

most of our time was spent at the party pool

we spent more time at the pools

we loved the non-crowded pools, including those with a bar, the bikes you can borrow to go around the 3 hotels of this

i enjoyed the pool, it was quite

great range of pool and food and beach options, as well as a spa and entertainment

great pool and hot tub and beautifully landscaped

you can be closer to nature right when you go out to the pool

the pool area was well kept and very spacious with lots of sitting and lounging spots

outside around the pool area is very beautiful

facilities were impeccable, nice swimming pool and

the pool is lovely,and the ocean is a few steps away

we went and ate at the restaurant located outside on the beach near the pool area

pool area and events are nice. pool bar is great. views from balcony are nice.

beach/pool was great love it

the staff, the location, the view, the pool and the beach were all perfect ''

the pool is ok, the sea is always closed and doesn’t look like the pictures

pool and beach access

also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake

the pool was ok.

could have more options for the special of the day at the pool bar

there was never a shortage of loungers on the pool or beach and silvio

the pool was also really nice

if you re going during spring, just be mindful that the pool/beach get direct sun until 4-5pm

-could choose from quiet pool

t sure if i spelled that right) made sure our drinks were never empty

food was all amazing, drinks were top shelf, entertainment was excellent and that pool

the pool area was excellent and the beach area like paradise

cleanliness, activities, pool.

our biggest choice of the day was pool or beach

the beach and impressive pool are gorgeous

this competition to claim a lounge seat by the pool and you need to get up really early to get a spot

make sure you play games at the pool with chocolate and have lunch at buffet with diana and iliana, night i would recommend rodolfo

food, drinks and pool.

special thanks to yessely, illiana, dulce in restaurant and ray at the pool

there was a dj during day at the pool

has nice pool and it’s own beach

pool only open till 5 pm.

the staff was friendly, great service. the pool was the best ever

the pool, the staff. we loved the location, not to many people around or crowded.

water in the pool is also clean

room, spa and main pool.

wished they had a kids club

t just the activities at the pool area) and proper performance night shows

the pools are amazing, each with its own features and design

gorgeous. super clean. wonderful pool. amazing staff

the pool is amazing and the food was delicious

the pool!!!

location, awesome beach, the food was excellent, the nightly shows were magnificent, the main pool entertainment was awesome but the most important aspect of what i like about this hotel was

ocean view, the walks on the beach, pools everywhere and food and drinks available at the pool side in the afternoons

the bar close the pool.

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent restaurant

sea view and pool

ie you should go outside as soon as you wake up and put a towel on the pool chairs that you want to informally reserve

comfortable all things in and around great pool and great beaches

the beaches and pools were great

love the pool bar, pizza bar, and hotdog bar by the pool and friendly staff who are always around us and

to make it fun for everyone with plenty of activities throughout the day but also areas of the pool/beach that were more quiet and relaxed, so there was a good mix of older people, younger

foods drinks spa pool front desk room service servers bartenders drivers concierge grooms all

staff, waiters, servers, entertainment was great, pool activities was awesome

the pool and beach were easy to access and the food was great

movie theater and pool tables were great for getting out of the sun for awhile

the pool staff and entertainment staff were incredibly talented, hospitable, and engaging

loved the beautiful hotel and the surroundings, the pool area was lovely and we specifically loved lounging on the day beds

pool, amazing view from balcony and terrace.

the pool and beach right below our balcony

pool schedule could have more hours at night and room service never arrived the second time we

the room was close to the pool and you can see the ocean from there.

the pool was wonderful always beds or lounges

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

it was only at the pool- it would be nice to have one near the beach

pool, beach, gym and food were wonderful

one can easily find quiet areas on the pool or beach to read a book, or action filled spots with music and activities

inclusive, the activities you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

the pool was very clean

pool area was huge

cold pool water

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

the sunbed reservation at the rooftop pool would have to be organised.

e pools at the hotel are actually cold)

the vantage club upgrade with rooftop pool access was absolutely worth it

they have activities and the swim up pool is very nice, i upgraded to the vantage club room and we felt like royalty our whole stay

the pool closing so early and wish there was more entertainment.

beach and pool access were great

everything is thought out, from the room, pool to beach

the entertainment at the pool was fun and interactive

beach, sun, food, pool - perfect holiday:)

the entertainment team at the pool was very creative and our kids loved participating in the activities

amazing , the brazilian restaurant is so good , the variety of meats were enough to enjoy , great pool , towel service good , lots of tasty drinks , they serve you as fast as you think , seafood

4 pools, 2 swim up bars, and a private beach what more could you ask for

also plenty of pool seating and umbrellas which not every resort has

the pool staff were attentive and gerardo who worked behind the bar was great

were disappointed that we couldn't go into the pools or jacuzzi after 8pm

the grounds and pool are beautiful and well taken care of

my family loved being with the animals and relaxing in her shaded pool

ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

i regret not having spent more time, enjoy the pool and explore the area

very welcoming and great coffee and pool thanks to the staff