the preferred area was the best with the separate pool, lounge area and daily food in the relaxation area along with the butler service

pool drink service could have been better but the crew looked stretched thin

everyone from our butler to our housekeeper to the restaurant personal and pool boys were so helpful, nice, and courteous

we wanted to sit around the pool or beach area, their seemed to be a lot of towels on chairs and not a lot of service helping

it includes an exclusive pool and bar that also offers snacks and greats drinks

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

was great with the exception of the adult pool side food excluding the nachos

all facilities are very clean and the pool is lovely with great entertainment

the service, the beach, the staff, the pool, the roof top bar, etc

on the beach, amazing pool and plenty of chairs everywhere to lounge on

the pool honestly had the best lunch food which was quite surprising

and steps in the splash pool

the pool was always clean

the property has 5 pools in total and the pool which everyone has access to is the biggest and most fun imo

beach, pool, staff

nice hotel, the pools are amazing, the restaurants are really good and the staff treats you like king/queen

bed very comfy. private pool fantastic

the pool area and the beach area were both exceptional

pool is very nice as well

the room we got was the junior swim out pool and whilst i loved the privacy of our own pool the worst part were the mosquitos

the staff was very friendly and nice beach area. pool side waitresses frankcella was amazing!!

the food was overcooked in the buffet, more music near pool would've been nice, and earlier entertainment for the kiddies

especially marta barrientos, the pool concierge who was a great host, and excellent ambassador for the property

poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after

entire staff from check in, pool area, restaurants etc were very friendly and helpful during our stay

no food near pool .you have to be seated at pool restaurant

lovely facilities, beach and pool.

we loved the gym, smoothie bar and pool the most

some times the pool gets really full so you better go early to catch some tanning chairs

the main pool is so fun and great service

breakfast both room service and buffet were amazing! breakfast by the pool was also amazing!!

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

the beach was perfect with enough lounge chairs and the pools were fun as well

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

there are only three pools: one adults-only, one family pool, and one for kids, but all are quite small and often felt

the cots for the babies by the pool were a great commodity

liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

areas for “elite guests” that are also adults only for a gorgeous pool area with great food

the hotel facilities with many different restaurants, the spa area and the various pools helped us to relax for one week at this hotel

great hotel. loved the beach, loved the warm pool, loved the room and the accomodations.

the pool was amazing, staff were so friendly and helpful with any request you had

we thoroughly enjoyed the pool area and restaurants

the resort is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the

it is everything you expect in a resort, pool, relaxation, great rooms and endless views

to make appointment for dinner in almost all the restaurants , no bathroom or shower around the pool area

service, big and clean pools, amazing food, special thanks to pool waiter luis, family friendly enviroment, relaxed

the finishes are really nice and the pool water is warm so when you jump in is not uncomfortable

staff gustavo and freddie at the pool area!!

my private pool was beautiful

the atmosphere around the pool and beach club rivals clubs we have visited in the mediterranean and it has a wonderful chill

our plunge pool room was even more beautiful than in the pictures

there is a very cool pool lounge area

beautiful spot on the beach with a pool for cooling off in too

the private pool sitting right on the beach is my favorite

the pool could be a bit warmer

pool area was okay

pool closed early

the beach and pool area were amazing

very clean all the time even the bathrooms near the pool are constantly looked after

pool and beach are first class

on the beach, beautiful pools, hot tub on our balcony, all inclusive and all for $200 a night

beautiful surroundings, the vibe, the beach and the area around the pool.

good pool area and especially the beach

beautiful area around the pool and the beach.

staff was wonderful, beautiful views, a great rooftop sitting pool

the rooms are very big and equipped with everything needed, rooftop pool was stunning and there is a bbq grill

the hotel rooftop has a pool and an amazing view to watch the sunset

the rooms are gorgeous, and the rooftop pool and lounge area is perfect with a beautiful view of the ocean

very cozy and great staff, awesome rooftop to chill by the pool with ocean view:)

loved the staff and the food by the adult pool daily was great!

live shows almost every night, the dj by the pool and the bar guys keep it lit every day

staff was amazing, we had star class, our personal concierge/butler, our private pool cabana and reservations were already taken care of for us

was one day when they didn't have alcohol in the pool bar, just for some hours

pool bathroom was horrible, not clear information con restaurants open each day, no music at the

the staff was amazing friendly, i didn’t like that the massage was outdoors, right by the main pool

the pool, the staff

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

the morning activities at the pool are fun for adults and kids and very creative

the pool is ideal for toddlers

hot tubs in the bar, the infinity roof top pool with the best view of the sunset, just amazing

the great view of the pool and ocean room was excellent highly recommend.

2 misses: wish the pool was heated, almost no one used it

staff 5 stars, beds 5 stars, pool and beach 5 stars, view 5 stars, food 5 stars

loved the beachfront hot tubs, pool and service ! the restaurant food is amazing !

it would have been nice to have more activities to join and maybe a little livelier around pool.

staff, nice rooms and pool area was very well laid out food was excellent and service was as

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

the hotel is quite with a beautiful private beach and amazing pool

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

terracaribe has a lovely and well-kept pool with plenty of sun and access to the shade

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

the pool was also great

plunge pool was not clean

it was really clean, beautiful long swimming pool and really cool beach bar.

beach so so rooftop pool was opulent

the pool was so large you never realized how many people were in it

bar hours and preferred pool close too early

the pool is nice (but hard to get in if physically limited as there are no steps)

you get access to their private beach club with a boardwalk, pool, bar, restaurant, and a gorgeous sunset view

the bar was awesome (beer 50 pesos, margaritas 120pesos) a pool in front of the ocean and the bar was attached to the pool

a pool, a bar, several hammocks and many places to sit and chill under beautiful palm trees

the pool right on tje beach, the swim up bar, the cabanas, the night time entertainment, the day time

liked the no edge

loved the view from our room and the beautiful pool by the hotel

manager carlos, great position and facilities, great pool and view back to can cun, great breakfast and access to water park and restaurant

pool could have been heated

ground floor room opened straight out onto the swimming pool area so privacy was compromised, especially since the adjacent area was being refurbished so

small comfortable place. pool is great. staff are wonderful!

the fresh fruit was wonderfull.....i spent ;a lot of time in the pool and it was kept very clean

pool outside the door

the apartment,the food,and the pool

lovely staff, great pool, good breakfast and big comfortable room with king bed

property was beautiful and i liked the option of staying at the pool or going down to the beach

staff pool restaurant & decor! excellent!

beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food

great rooms, amazing pool, and great set up at the beach

my wife and i got into the bathrobes provided after a lovely swim in the pool and a hot shower and lazed around watching movies and ordered some delicious room service