i regret not having spent more time, enjoy the pool and explore the area

the grounds and pool are beautiful and well taken care of

my family loved being with the animals and relaxing in her shaded pool

basic but comfortable cabanas all with furniture made from wood on the property, cenote fed pool, wonderful owners and staff

very friendly staff, excellent food, nice swimming pool, jungle feeling, clean rooms with good

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

gorgeous roof top and pool

the pool was cold but might be nice on a hot day

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

the pool.

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

food pool and staff.

only downer was that the water of the pool just in front of our balcony was a bit too cold

the frozen drinks had a soapy aftertaste and the pool was very cold

that you can’t order food to the beach or pool, but the restaurants are excellent,

awesome food! great pool activities and facilities

great range of pool and food and beach options, as well as a spa and entertainment

i enjoyed the pool, it was quite

we loved the non-crowded pools, including those with a bar, the bikes you can borrow to go around the 3 hotels of this

isaac and clemente were perfect bartenders at the casita pool, making sure we were always refreshed and chatting with us

great food, great staff especially jorge by the pool.

t just the activities at the pool area) and proper performance night shows

gorgeous. super clean. wonderful pool. amazing staff

room, spa and main pool.

the pools are amazing, each with its own features and design

wished they had a kids club

room swim out pool was very cold and have been heated or warmer

fficult to swim)

pool deck was an awesome addition to the room

pool staff was attentive

very cold pool

one can easily find quiet areas on the pool or beach to read a book, or action filled spots with music and activities

it was only at the pool- it would be nice to have one near the beach

the pool was wonderful always beds or lounges

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

flora and fauna were lovely as well as the extensive pool area

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

we were used to from royal service at another resort- we had great service from bartender at our pool, butler at bali bed, but majority of all other service was very disappointing

with nice pool area at casitas

isaac and clemente were perfect bartenders at the casita pool, making sure we were always refreshed and chatting with us

enough shuttle golf carts and not enough chairs by the pools

our biggest choice of the day was pool or beach

the pool area was excellent and the beach area like paradise

amazing. just amazing. the beach, pool, restaurants. valentin never disappoints.

the activity schedule will keep you busy throughout the day even if you just want to hang by the pool

is our second time visiting this resort this year, it s beautiful, great food, amazing pool and beach and the staff are amazing

pool area was huge

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

inclusive, the activities you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

cold pool water

the pool was very clean

infinity pool, great restaurant food, accommodating staff, large and comfortable rooms

pool, amazing view from balcony and terrace.

renaldo took care of us daily at the pool and was on point

(turn ac off) large shower and personal outdoor balcony pool are fantastic

the pool and beach right below our balcony

large airy rooms most with views of the pool and or sea

the exhaustive rules about getting pool or beach chairs felt pretty silly considering there were mostly completely open chairs because

cohol and not) were included, twice a day maid service

junior suite perfectly ok , no need to go higher unless you have children and want a plunge pool

drinks

several well designed swimming pool and beach experiences along with many activities, bars and clubs

the bar pool service was also stupendous from people such as cesar and others on the team who worked

the pool

the pool had a lot of different venues make it fantastic

infinity pool overlooking the beautiful ocean

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

beach isn't the best but pools are u for it..

beach is so-so, but the pools more than make up for it.

the pools closed early and the beach was dirty throughout my entire stay

the whole place was super clean and the pool wrapping around the outside of the rooms was so unique

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working there

there were 2 evenings that had fun shows near the pool

stars resort with extraordinary rooms, excellent restaurants options and a really beautiful pool

beautiful pools and super friendly

the spa, beach, pools, and room were also amazing

the e team is great: keep the pool fun and upbeat

everything was excellent the drinks food the shows swimming pools

loved everything about it from the food to the room to the pool to the drinks to the entire

sea, pool, greenery and animals

special kudos to angeles for her service on beach and around pool (she was everywhere)

the variety of food/restaurant selections and activities throughout the day. 3 different pools

from the pool concierges(special mentions to miguel and isaí), the waiters, and the entertaining team

the room we booked allowed us access to the rooftop pool area of the new building which we loved

staff, service & pool

amazing big pool with plenty of space for everyone

most guests stayed only at the pool and so it was difficult to find chairs by the pool ( had to get there around 7-7:30 am to be

stations everywhere to staff wearing hair nets, gloves and masks at all times (even at the pool (+)our bags to the person who checked us in at the preferred lounge to all of our wait staff at the pool and the entertainment staff (in particular the aquaerobics instructor) were phenomenal and (-)kids in the adult pool (+)a good time, if you are a drinker- fun beach bar- with swings & good music the room with plunge pools - great idea if you want to have quiet pool experience karaoke was also fun nice mix of music (+) we especially enjoyed the infinity pool (+) i loved that beach, the pool and restaurants were all in walking distance (+) bed is super comfortable, service-great, cleanliness-great, staff is friendly and helpful, pool is lovely (-)be careful walking around the pool. the patio is terraced and it is easy to miss a step. (+) the pools, staff, food, room, beach area, & drinks all were truly perfect (+)restaurants pool sea bedrooms (+) we chose a plunge pool room and absolutely loved it

the bar isn t 24hrs

it would have been nice to have a sports bar like area.

breakfast food was not hot @ the buffet. only complaint.

blets didnt work)

very few beds around the pool and they were taken up by 7 30 am

love the rooftop pool, the room with balcony, the beach club and the excellent service provided by friendly

if you prefer a tranquil atmosphere by the pool without the hustle of crowds of tourists, especially with an all-inclusive package, you might

road which makes for a quiet stay food was great, drinks were quality adults only rooftop pool

breakfast at the rooftop pool bar was the best

there was a mini-pool on the roof but we did not go into it

only complaint is that the hot tub is a pool - not hot

upstairs is a pool with beautiful view as well

the roof top pool and decking area is a great addition and has a great view of the ocean

rooftop pool was a bit small and a little cloudy, but it had an incredible view of the ocean

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

we also loved the tacos by the main pool

excellent beach and plenty of pools to choose from

pool servers did very good too

the pool/bar staff was constantly checking up to make sure we always had what we needed

is a beautiful property with 7 nice pools including an infinity pool

it was described as a two floor, ocean front abode with a private pool

property, you really see the efforts made by the staff + unforgettable beach, it was like a huge pool, it was cleaned constantly, we truly loved it + we had amazing walks on the beach, early in

beach, staff, pool were all great.

in a honeymoon suite, which was lovely, for an even more special time, pick one of the swim up or pool apartments though

room right in front of the beach, with direct access, with a small breakfast place and a pool nearby palm finged beach

lovely room, exceptionally professional & friendly staff, great pool area and good food

rooms are amazing with awesome plunge pool for when you want to get out of the sun

we enjoyed the spa facilities, the restaurants, bar, pool and beach

setting is gorgeous and the treetop pool villa was amazing

breakfast and lunch menu was excellent, food variey offer for dinner not so good.

the family pool is great

she would help us having our kids food pre-ordered and ready for them at diner time

she would help us having our kids food pre-ordered and ready for them at diner time

be clear, this is obviously not the fault of individual workers), they try to usher you

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

the grounds, pools, staff, and food were all amazing

just a pool property not really for someone that likes to stay on beach and enjoy ocean

best pools

they had a burger bar from 12-3 daily there behind the pool

the water in the pool is a bit cold, but we got used to it once inside, if it could be a couple degrees warmer, it

bungalow was spacious and had an amazing deck, plunge pool, outside shower, lower deck and stairs to the water

private secluded beach with top notch service, good food and drinks straight to your private pool/ beach

incredibly comfortable, and we loved having both indoor and outdoor showers, a jacuzzi, a private pool, and even direct access to the ocean from our deck

the outdoor shower, huge jacuzzi, private pool on our deck, private tanning deck with sea stairs into the ocean, the bed was so comfortable,

our plunge pool kept running low on water and made loud sucking/gurgling sounds and kept us awake or woke us

not enough chairs around the pool and shade

this took 3 hours one morning when we could have been relaxing at the pool

restaurants, pool,beach front

pool amazing, food- amazing

the room with the swimming pool is great!!

including food, service, atmosphere and pool

nice pools, beach is clean, the property s super clean, the employees always happy, i will definitely

grounds and surroundings, very clean, lovely staff, amazing private beach and pool area, great food choice

ue). proximity to ocean. staff. resort.

the food was amazing, staff were attentive and pool and activities were great

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

mar and edwin, our pool always had a warm welcome, smile and a cold drink

the pool staff were very nice and the rosewater restaurant was excellent.

there were no activities to do other than sit at a pool and drink. this is a party resort.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

pool area and pool was very small. beach was not nice.

bedding and happy hour service in the pool

the pool activities were fun and engaging

you an option to “break the day” no need of earphones unless you need music at the xhale pool because there is music all day at the other 2

the pools were always fun

the trees hide you from others as you relax at the pool connected to your room

pool and hot tub are rough

hard to get pool chairs due to members having first choice

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

pool, restaurants, disco, and jacuzzi!

beautiful rooms and pool area staff super friendly

the buffet was acceptable, the drinks were great with name brand liquor, the pools were clean and pool service was exceptional

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

the swimming pools are well designed and the one for kids is awesome

pool was too cold, the kids pool was mostly empty because of that

, the club kids was the second favorite place of my goddaughter the first was the pool obviously

we loved our plunge pool

beach isn't the best and we had seaweed during our stay, but the pool and a day trip on a catamaran more than made up for it

the staff, the rooms, the pool

we comsined and got an upgrade for a modrst nightly fee to a plunge pool room

the weather was beautiful, the pools clean and warm

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

stuff: going in the winter, unheated pools were surprisingly cold

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

don t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

pool side entertainment would be nice

beach and swimming pool

the laguna area was fantastic with restaurants and multiple pool areas to relax

the hotel is gorgeous, the green areas well kept and the pools are stunning.

i think the alcoholic cocktails that i had at the restaurants and bar pools could have been better, and the food at la laguna and the hotel lobby restaurant was not good

slightly bigger cubicles for the pool bathrooms, it was very tricky using them with my daughters, or a dedicated family bathroom

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

everything!!!!!!!! i loved it food people drinks pool games entertainment everything

hated that the pool closed at 7pm daily

some of the rusted items in the spa's pool and the room shower door beautiful just aging item hot tub had lil rust room shower door henge

walk out pool from room

i love the swim up pool

the staff, the shows, the pools and the part where the family side was separated from the adult side (which we were (-)too much seaweed on the beach. dj playing on the adult side is needed by the pool. (+)damaris at the hideaway pool was the best. had our chairs by the pool ready every morning. (-)music was little too loud at the pool (-) my bracelet came off in the pool somewhere (+)is super nice the food is delicious the size of the resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and (-) noise from the pools at night if you take the belcony with the pool (+)at the hideaway pool bar was amazing as always (+)about the resort was truly wonderful the room was beautiful and comfortable, the pool areas were relaxing and well-maintained, and the overall ambiance was elegant and inviting (-) the adults-only pool should have more of a lively, party vibe to match expectations (+) the adults only hideaway had the right blend of quiet relaxing space and fun pool party (-)that you couldn't swim in the ocean which was quite a bummer - while most people enjoyed the pools just fine, i don't like pools and would have much preferred being able to swim in the

wonderful spa experience

a gym

room service was efficient and the reception has really good hospitality

buttt they had waaaaaay better food surprisingly just hated that i couldnt take it to go because room service had their own options they just wasnt enough

i paid for the diamond club to get access to the hydro pool at the spa, but it was not available

the pool was amazing and the waiters were very nice and attentive

close to the airport, nice big pools, some restaurants were good.

the food, the amenities, beach, pool, everything

size, pool configuration, tiered pricing, upsale pressure.

huge room and private pool, which is their standard room ! lovely big beach.

beautiful grounds, private room pool, and friendly staff

the private pool is amazing

ter circuit), sur beach club,

heated pool and jacuzzi, spa treatments

pools seem to be very busy for only 70% occupancy

they had pool and beachside service

the food was great, the room was spacious, pools were nice

pools, food and drinks were very good. staff was very friendly and helpful.

once it was afternoon, we would all just hang out by the pool and beach, so i wasn t able to go to a group workout class at 3 or 5pm

the restaurants are 5 star quality and there are 9 pools

oh and pool water activities and beach

pools are great, but the flooring around them could really benefit from a power-wash, as it looks a

breakfast buffet was outstanding. i went to caribeaner. i also love the lap pool and the grille.

olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)

food and pool were amazing

honestly, since the property was so nice and we had a swim-out pool i wasn't disappointed, but if you are looking for a nice beach location, this isn't it

we loved the circular pool right outside the swim-out room, and the main pools always had activities going on

pool was too cold and the mosquitoes to aggressive

was good for an all-inclusive, pools were wonderful (especially the circle pool), room comfortable

room, gardens, pool

facilities were impeccable, nice swimming pool and

outside around the pool area is very beautiful

you can be closer to nature right when you go out to the pool

great pool and hot tub and beautifully landscaped

the pools, equally as the pool bars offer great variety of

pool was great, spa was everything

restaurant where amazing overall the food was great at all location, service outstanding at the pool,lobby

nkeys, cats, birds, iguanas,

the staff were amazing, especially eduardo in the laguna villas pool bar

there is a party pool across from the lobby

the swim-out pool rooms were amazingly comfortable and kept clean and maintained every morning

the food, the room, the view, the peace&quiet, the outstanding service, the swimming pool, the restaurants, … it was great

i think the entertainment staff could use an overhaul and update their pool activities with more activities

nice not much of a party scene but fun during pool hours and lots of fun people and great staff

plenty of space to find your little piece of tranquility either by the huge pool or by the beach

hotel and pool are beautiful

huge property with unbeatable amenities top of the line service temperature controlled swimming pool unlimited food and drinks all

the pools, the restaurants, the staff!!

not enough heated pools

the pool, the food, the service

massive property with great pools

the private beach with wait service, the spa, the private pool with private bar and very polite and useful concierge made our holiday a paradise

didn't like that the pool water was really warm but that's just the weather over there in general but i can't really

we were in the laguna villas which had a private pool which we highly recommend as the other pools can get a bit noisy during the day