the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

the pool was quite clean, even though the water was very cold

loved the pool and the amazing service i got from the staff

the swimming pool and the staff

pool and staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

lovely pool and plenty of seating in sun or shade

location is perfect. pool area is very nice and quiet.

for kids was great to be in the pool

garden and pool are as beautiful as on the pictures

and fridge and stove, sofas to chill, confi bed and, and of course outstanding outside area : pool, great terrace with hammocks

pool is very cold

lovely pool in courtyard and gym were unexpected benefits

swimming pool cold

there is also a pool that is open from 8-8

the swimming pool was wonderful and they kept the whole hotel very clean

it has a wonderful 2nd floor pool deck with loungers and an area with loungers and beds right on the beach with service from the

the hotel's restaurant is good. pool area is nice. rooms pretty good.

view from our balcony in the 2nd storey, relaxing atmosphere at the pool side, great food and selection in the restaurant, 10 out of 10 for our main server eduardo

new hotel, beautiful restaurant, lovely pool deck overlooking the beach

i arrived at 2 got my room at 4 whic is ok beach and pool are available

staff were friendly and accommodating above and beyond expectations, pool was beautiful, rooms were clean and comfortable, location was half a block from the beach,

pool si clean, rooms are big

were several loud guests around pool after midnight and the front desk staff did nothing to try and quieten them down

clean room, friendly helpful staff, nice pool and great location.

pool and really good location, loved the room and the shower was really good even had hot water

the pool was very nice

comfortable, affordable, close access to the ocean, restaurants, and shopping, having a small pool and air conditioning

the hotel has a small pool clean and fresh

pool area was fab to hang out this morning

beautiful pool which we had to ourselves

superb coffee the pool was perfect

the courtyard with pool and a greenery is just made for relaxing and enjoying outdoors

needs some maintenance in the pool(cleaning)

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside, a billiards room, a reception room with

private little pool is very useful

you could improve the pool service

beautiful grounds and pool and room just top-notch

aves etc)

there are lotus ponds a 60 meter lap pool private pool in your suite it s stunning

pool was out of service which would have been nice to know in advance as i would have booked

pool, gym, shops nearby

the rooftop pool area is nice though

the pool bar was closed during our stay

nice big rooftop pool

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

guys, you should clean the swimming pool, seriously !

wish they had a bigger pool area.

pool was small and unattractively landscaped

beds were very comfortable - room was nicely decorated - friendly staff - swimming pool - good

nothing to complain. breakfast can be better

the location and the pool was nice.

have a nice looking swimming pool but this is currently closed “for covid”

clean, good location, nice staff, i loved the gym and swimming pool

pool closed and the patio chairs were removed, so it left no place to lounge at the hotel except

the staff. the amenities - gym, pool, wifi.

location away from the city centre, and many cheap restaurants around, nice pool, very clean

great location. 5 mins walk to shopping center. clean pool.

about 20 rooms, intimate, walk out to pool patio from slider in room

wifi was good, clean pool, staff was good, the only thing that i didn't like was the noisy ac and the old bathroom

maybe only depth of pool. for my youngest.

the pool is not heated, the water is quite cold.

has a pool and gym

gym was being reconstructed, pool was dirty

the swimming pool was great!

the pool area and gym were a nice feature

facilities size and organization of rooms swimming pool and garden bathrooms staff service

with birds near the pool that churp

there is no elevator. entry to pool difficult.

do not count on breakfast, is very very simple, some fruits, toast and jam , pool very dirty and cold , poor birds keep in cage next to pool ,well , not great experience at all

the pool is nice however there are no hand rails and the first step into pool is very difficult for any

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

clean water at the swimming pool and embellish its surroundings.

the big disappointment was the swimming pool

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

the pool area is nothing like the photo, needs a clean and the water is ice cold

the swimming pool is great, because the temperature gets quite hot and humid in merida and the water on the pool

i like that it near food places and it got a pool

the pool is nice and the showers have strong water pressure and hot water

pool area

there pool had too much chlorine.

pool hours is too short especially for guess that returns after a long business day

the meals, the gym, and the pool

nice warm pool

pool was dirty.

pool was always full of tree leaves

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

pool looked lovely although we didn't use it

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which are not fully sealed, so ants and other bugs walk inside the hotel first floor where

plenty of sunlight and overlooks trees, not just buildings no pests inside room 404 modern, clean pool friendly front desk

there was a basic outdoor pool that looked clean

great gym and pool area

the best part was the gym and the swimming pool on the roof

good facilities- the pool and gym were great

the rooftop pool was a wonderful spot to relax in the sun, and the views from up there were lovely

room, the pool, and the view.

great rooms. lovely garden and pool area. staff very helpful and efficient.

beautiful gardens, very nice pool and lounge chairs

loved the pool

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

everything was great hoped that we could use the pool a little bit longer like at 11pm

it is a very clean, comfortable hotel with a lovely pool and nice rooms

swimming pool and food, but it could be more generous.

beautiful pool area, lovely breakfast in restaurant on site

hotel has a large pool with food and drink service, the room was clean and comfortable

the pool and exterior grounds were so lovely with comfortable, quality furnishings that made things so

the garden is well maintained and you can relax by the pool in the afternoon before going to the centre in the evening

historic villa with many seating areas by the pool and under covered lanais

service is even 10+, pool is cleaned all the time, they are always there for you to answer questions or help

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

the pool area and the dining room are dreamy

it has a beautiful courtyard with a pool, perfect for relaxing after walking around town

very big comfortable beds, great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of

the pool area is very beautiful

good breakfast, too

clean, nice staff, good breakfast.

the bathroom is too small, i felt the room was too simple. and the breakfast was too simple too.

although it’s been written that there is continental breakfast no egg, no cheese, just jam and margarine

decent breakfast (but do not expect too

breakfast must be

room and a brilliantly thought out, varied breakfast, wonderful sun trap pool and possibly the best check-in experience and overall level of service you could ever hope for

fantastic room and very nice pool

the pool is amazing

) rooms, a courtyard with a lot of green and a pool

breakfast is delicious and the pool area is gorgeous

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

the staff was amazing, the pool was cozy and great location.

the pool is a little small.

pool and wifi both excellent

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

no good and silent place to relax area around pool rather noisy

the restaurant at the hotel was great for dinner and breakfast and the pool is a nice touch too

nowhere to hang wet swimsuits, no bathrobes for going to the pool

the pool on the roof was very nice for cooling down as we were there during a very hot week

it was a beautiful property. perfect amenities. gym, restaurant, bar, pool and a gift shop.

new hotel, cleanness, staff, close to attractions, close to other restaurants, swimming pool

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a

the pool was great, the margaritas were delicious, the breakfasts were very good

you can have your meals overlooking the pool

about this stay was extraordinary, the greeting, the staff,the room, the pool, the luxury, the food drink and location

style, spacious well appointed room, huge bathroom and tub, nice pool and lounge area, social

the included breakfast was too little and the price is a little high

breakfast was a very delicious way to start the day

location, staff were superb, delicious breakfast and nice decor

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the lady that received us was absolutely wonderful and cooked really good breakfast

cleanliness, the size of the rooms is big, the location and the pool.

we stayed in one of the rooms with a private pool which was very spacious and well designed

i loved the garden and the pool.

i was in a king suite with a private pool

fruit, coffee, juice the room was very spacious with two comfortable double beds we had a plunge pool on our terrace and the kids enjoyed the shared pool too complimentary cocktail upon

great breakfast and a good little gym

pleasant staff at the front desk and at the bar on the rooftop

the rooftop pool and bar is great in good weather

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

advertise the pool as part of the service and that was the main reason we chose the hotel but it was closed

pool not clear, bathroom so old, shower curtain so old and dirty

pool didn’t even work and it was halfway full

the pool was the only thing that kind of look like the pictures

we didn't use the pool, but it looked probably the best of all

the staff were super kind, super comfortable bed, really quiet and restful, good hot shower, nice pool, made to order delicious breakfast, good location 10 minute walk to center square

staff, delicious breakfast, clean pool, huge bed

wonderful, stylish and modern rooms and a great pool

we used the pool frequently and although it is somewhat small it served its purpose

the pool is small but refreshing after a day out

plenty of hot water. we did not have breakfast.

there was not breakfast

spacious and comfortable. common areas are also fantastic including patio and pool

the apartment and pool area provide a great place to relax and hang out before exploring the city

the pool is big and the amenities were great

pool wasn t clean

very good facilities, including nice pool and kitchen with coffee/tea available 24/7

good location, nice pool, decent breakfast, and all at a reasonable rate.

the entire place is beautifully kept including the grounds and sparkling (and refreshing) pool and the rooms are very comfortable

lovely pool area with attractive lighting

loved the pool

d hot) day i could ve used that swimming pool also, no breakfast buffet

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

the rooftop pool and the restaurant was really really good

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

the walkway to the pool was wooden slats which weren't fixed down properly

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+)hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair) (+)renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous (+)love this pool and view of the city (+)to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool (+)except the pool areas don t open up early so that customers can see the sun raise in morning (-)the pool don t open up early so that customers could go up to see the sun raise in morning (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) amazing rooftop pool and asian cuisine

location / breakfast / parking

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

free breakfast, free parking

there is free parking underground with elevator to higher floors

nice bar and restaurant, warm and professional staff

the breakfast which was included was delicious

the choice and quality of breakfast is second to none

very strange breakfast deal

was a full breakfast menu and all of the food i tried was delicious

the pool and buildings look stunning, especially at night time

design and layout are fantastic- with period furniture, statement pieces, a great pool and patio area plus interesting and comfortable rooms

beautiful rooms, fantastic pool

its a beautiful oasis of calm with amazing rooms / pool/ share space

gardens, pool, room

swimming pool area was a bit of a disappointment

the facilities of the hotel are good

the pool area is small. it was so hot that the building a/c was not cooling the lobby.

there is no sunshine at the pool, otherwise it is perfect

pool is tiny but enough for a dip in

the pool was regularly maintained and well kept

the bed was comfortable, the air conditioning good, and a lovely little pool

the pool close to the suite, the overall service, the breakfast, everything was

parking…) - our room got flooded with rain, most likely due to leaks in windows - the pool is very

by the end of our stay (and our tenth time in the wonderful pool), it is without a doubt the premier boutique hotel we’ve had the pleasure of staying at

pool area is beautiful

small piece of feedback is the pool only gets limited sun during the day and there are only 4 loungers

beds in the room, which was also quite spacious - the garden area was great, with a nice pool, several trees including a mango one, flowers, 2 peacocks, and a nice sitting area with

pleasant large green space outdoors with a partial shaded swimming pool and plenty of loungers and hammocks

location is primo, rooms are awesome, pool is great and they have peacocks chillin in the yard

we wish we could have stayed longer to enjoy the rest of the hotel and the pool

breakfast was amazing. the location to the city is fantastic! the pool was refreshing.

boutique hotel with stunning interiors, comfy beds and great little pool area

the pool area

good amenities like the gym & pool

would have been nice to have a little bit more light at the poolside, and individual lights for the beds but really nothing to complain about

pool was great

location and swimming pool

dorms are spacious with ac on h24 there is a pool and a kitchen with rooms to chill (hammock, books, table football) one bathroom for men and

don't hear anything from the outside, people could be playing music in the kitchen or playing the pool and in the room you were only laying on the bed with fresh a/c, it was great

our favorite surprise was that the hotel has outdoor and indoor pools

clean room, excellent breakfast and a wonderful swimming pool

clean, great rooms and pool, fitnessroom is great

check in and out was very easy. loved the beautiful pool.

no service at the pool. you re by yourself

pool area was beautiful, very peaceful, piped music was relaxing and also barely perceptible so not

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

“european” standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free parking

we arrived very early in the morning from a long bus ride and could rest at the pool

the place is stunning, the pool, rooms, staff, breakfast, location were all perfect and well exceeded our expectations

pool was located on the third floor and poolside menu was more expensive than the restaurant (same (-)hotel pool caters too many groups and activitys that are not hotel guest. (-)reducing the pool for activities space was not a good idea!!! (+)looks impressive and i like the facilities inc gym, pool and tennis courts (-)the pool are looks too simple. (+) the pool was emptied one day during my stay but the next day it was fully operational (*) very good breakfast, outdoor pool and an oxxo in front of the hotel if you want to fill the minibar by your own (+) gym and pool facilities are great for business travelers (-) have the staff at the pool come around to ask if we want drinks instead of them just sitting behind the bar waiting for (+)pool, rooms, comfy beds, flat tv pretty good size. coffee cart in the lobby, pastries.

looks impressive and i like the facilities inc gym, pool and tennis courts

ople entering the gym, going to the swimming pool, etc

a lot of burnt bulbs in room, machine ices out of order and the room service is extremely low comparing to another hyatts across the globe

gym and pool facilities are great for business travelers

great pool open until 10 p

staff brilliant, beds super comfy, pool fab, spotlessly clean

spacious room, quiet, with view overlooking the pool area

pool area and lobby were very nice

the pool was great; nice an fresh but not too cold either

the rooms near the front entrance and near the pool can be noisy

with private pool is great - large, quiet and clean

room, private pool, and outdoor seating areas were exactly as pictured

there was a pool but i didn't use it

loved the private wading pool on the patio

comfortable hotel in a good location. nice rooms and the pool was too.

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

swimming pool, location, character

great garden for kids and nice pool

size of rooms pool staff cleanness of hotel

pool was a bit cloudy and there could have been more drinking water available

the pool was small, but it was nice for the children to be able to have a swim

affordable and the size and amenities reflect that, but the hotel was kept extremely clean, the pool was refreshing, and a 3 to 5 block walk in either direction led to parks, shops, and

the pool was small and wasn't nice

the bed is comfy and there's a nice roof and pool

outside pool looks incredible

the pool area needed more sun loungers. there was only 3 which were occupied by one family

pool area was nice

the pool was nice, and the surroundings

the pool was clean

the room was very good, clean and conformable. the area of the swimming pool was very agreable.

very comfortable, cosy and quiet room, swimming pool, very good breakfast, close from ado station

there is a pool in the hotel

the pool and the attention

the garden pool area very wrll maintained kitchen staff waitersvery friendly and helpful

great location. awesome pool.

pool had no shade or umbrella and no bar service at the pool

great hotel. good location, the rooftop pool is fun.

pool should be heated

pool

the pool was lovely at sunset

the breakfast was good, staff was courteous and the place was comfy( pool view the best)

impeccable spacious room, great roof pool (the lady at the bar was so attentive, sorry forgot her name, great personality) front desk

pool

stylish hotel, room offers everything you need, cool rooftop pool and overall very friendly and attentive staff

the pool could be slightly heated

it was probably the off season but the pool wasn t maintained

the cute little pool was nice

pool needed more maintenance, a little small

the swimming pool is really small and the fitness room was under renovation.

they provided everything we needed: shampoo, shower gel, body lotion, hairdryer, bathrobe, and pool towels

it was great to have a pool as the weather was hot and humid

we didn t use the pool but sat by it to relax

the pool is nice, and gets some sunshine, and the location is very convenient if you want to stay in

he also had breakfast every morning and it was just a really nice atmosphere

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

swimming pool is excellent

bed very comfortable pillows excellent.the pool is so nice and sheltered.

we travelled with 2 little ones and they had a blast at the swimming pool

the water of the pool too cold.

the pool is gorgeous and i loved that it even wrapped around the staircase

the pool area was tranquil and offered the perfect place to relax and soak up the sun

our room was huge and the private pool/tub was great

we loved the chukum pool and the decor

pool could use a stronger filtration system as it is large and pollen tends to collect

it has a private parking space and a patio with a cold swimming pool

i wish the pool would have been heated!

beautiful pool

the pool area is it’s redeeming feature but as there is construction work all around and a car repair

the pool and garden area is serene and pretty

our room on the ground floor beside the pool was large, cool and quiet

the pool was a delight in 43°c heat

in mind that the pool is very small

beautiful pool area and the paintings on the walls

main pool is always clean and refreshing

the pool looked good but we didn't have time to try it out

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

we loved the pool and sun deck area

was nice to have a swimming pool, and it was super close to the bus station

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

pool needed better filtration.

pool was dirty

an fyi - the pool isn't really a pool in the traditional sense - it's a plunge pool, which is really just used

the pool did not look very clean however.

have to clue why the pool is there - it s impossible to use it and it produces a lot of

the swimming pool is small. no coffee on site.

very cool swimming pool in the middle of the city center:) king size double bed :)

great location, nice rooms, nice small pool.

incredibile quality for a really low price! nice architecture, pool, cozy rooms and fast wi-fi!

it has an authentic mexican vibe. all is very clean, pool is nice and fresh

loved the place and the pool

the garden and pool area is very pleasant.

grounds and pool were very beautiful

beautiful common areas and swimming pool

the pool was not as clean as expected (cloudy water).

pool may need to have the filter working.

beautiful inner courtyard with a lot of exotic plants, cool pool amazing to refresh after long walks in merida's old town

beautiful pool area with pool beds where you'll have breakfast

room was absolutely beautiful, overlooking the nice swimming pool area

staff kindness, property location, pool

beautiful hotel. nice rooms and lovely garden/pool. good breakfast. nice staff. good location.

the soaking pool was nice, however one of the support handles had rusted to the point of being detached--not

pool/jacuzzi area needs good maintenance

the little pool has some steps, but no handrail

no swimming pool was a little disappointing however the gym was awesome

the small sitting pool on the roof was cool and just what you need after a hot walk into town

nice, fresh fruit, there's a small pool; staff were good

very comfortable bed, nice pool, very good parking, safe

the room near the pool is very bright, there is a ligh from the street and no curtain on the window above the door

so i enjoyed my little space right by the pool

pool, breakfast, safe parking, very clean.

swimming pool area is excellent too

the outdoor courtyard with pool was a nice place to relax and cool off

lovely pool area

there s air conditioning and a pool to enjoy your

property was super clean, they have all the precautions about the covid, the pool was clean

we also had a beautiful pool here, but we didn't have time to take advantage of it

we enjoyed the pool and staff were polite, helpful. the room was decent and very clean

rooms were clean and spacious, so was the pool area

very clean, friendly & welcoming staff, huge pool that was very clean and enjoyable to swim during in these hot days

clean rooms, sparkling pool, helpful staff, tasty breakfast, good coffee, convenient location, peaceful evenings

clean and tidy room, nice little pool and outdoor areas.

pool hours

the pool did have leaves in it

the room had a little pool which was perfect for used at any time

i liked the pool and hammock