pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

the pool was quite clean, even though the water was very cold

loved the pool and the amazing service i got from the staff

the swimming pool and the staff

pool and staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

lovely pool and plenty of seating in sun or shade

location is perfect. pool area is very nice and quiet.

for kids was great to be in the pool

garden and pool are as beautiful as on the pictures

and fridge and stove, sofas to chill, confi bed and, and of course outstanding outside area : pool, great terrace with hammocks

pool is very cold

lovely pool in courtyard and gym were unexpected benefits

swimming pool cold

there is also a pool that is open from 8-8

the swimming pool was wonderful and they kept the whole hotel very clean

it has a wonderful 2nd floor pool deck with loungers and an area with loungers and beds right on the beach with service from the

the hotel's restaurant is good. pool area is nice. rooms pretty good.

view from our balcony in the 2nd storey, relaxing atmosphere at the pool side, great food and selection in the restaurant, 10 out of 10 for our main server eduardo

new hotel, beautiful restaurant, lovely pool deck overlooking the beach

i arrived at 2 got my room at 4 whic is ok beach and pool are available

the courtyard with pool and a greenery is just made for relaxing and enjoying outdoors

superb coffee the pool was perfect

needs some maintenance in the pool(cleaning)

the pool was not clean

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

clean room, friendly helpful staff, nice pool and great location.

pool and really good location, loved the room and the shower was really good even had hot water

were several loud guests around pool after midnight and the front desk staff did nothing to try and quieten them down

pool si clean, rooms are big

nice pool, great location, friendly staff

beautiful pool which we had to ourselves

the pool area was great, clean and in a gret location for the sun

the room it was better than expected loved the pool area and the staff was very helpful and

the pool was very nice

pool area was fab to hang out this morning

private little pool is very useful

you could improve the pool service

beautiful grounds and pool and room just top-notch

aves etc)

there are lotus ponds a 60 meter lap pool private pool in your suite it s stunning

the room, swimming pool and breakfast area were clean. the staff was courteous.

the pool is a perfect place for everybody to meet

pool wasn t clean enough

the pool

the pool.

the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

nice big rooftop pool

the rooftop pool area is nice though

good hotel, the only down side is the bar by the pool is not open

pool was closed

pool was out of service which would have been nice to know in advance as i would have booked

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

beds were very comfortable - room was nicely decorated - friendly staff - swimming pool - good

guys, you should clean the swimming pool, seriously !

pool was small and unattractively landscaped

wish they had a bigger pool area.

very good breakfast

pool was yucky

maybe only depth of pool. for my youngest.

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers), willy's foodmart

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

pool looked nice

a good place to clean your clothes and chill by the pool

pool closed and the patio chairs were removed, so it left no place to lounge at the hotel except

clean, good location, nice staff, i loved the gym and swimming pool

the staff. the amenities - gym, pool, wifi.

have a nice looking swimming pool but this is currently closed “for covid”

has a pool and gym

the pool area and gym were a nice feature

gym was being reconstructed, pool was dirty

very dirty pool and there was never water in the fitness center.

the pool is not heated, the water is quite cold.

pool hours is too short especially for guess that returns after a long business day

loved the pool

nice warm pool

the meals, the gym, and the pool

pool was dirty.

i only noticed on this stay how amazing their rooftop pool is

beautiful pool with a fantastic view on the roof garden

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

good facilities- the pool and gym were great

the rooftop pool was a wonderful spot to relax in the sun, and the views from up there were lovely

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

the rooftop pool and bar is great in good weather

pleasant staff at the front desk and at the bar on the rooftop

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

great breakfast and a good little gym

clean water at the swimming pool and embellish its surroundings.

the pool area is nothing like the photo, needs a clean and the water is ice cold

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the pool, prefer outdoor pool

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

do not count on breakfast, is very very simple, some fruits, toast and jam , pool very dirty and cold , poor birds keep in cage next to pool ,well , not great experience at all

hotel was shabby not clean near pool

facilities size and organization of rooms swimming pool and garden bathrooms staff service

pool too dirty to use

the room was very quiet and the garden area around the pool was nice to chill in the evening

old facilities, pool was too cold

pool area

i like that it near food places and it got a pool

the pool was nice .it had a shallow end so kids could use it.

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway that u have to transit

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which are not fully sealed, so ants and other bugs walk inside the hotel first floor where

plenty of sunlight and overlooks trees, not just buildings no pests inside room 404 modern, clean pool friendly front desk

policy of having to leave my id at the reception for everything (pool towel, hair dryer

pool looked lovely although we didn't use it

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

the staff was amazing, the pool was cozy and great location.

the pool is a little small.

pool and wifi both excellent

no good and silent place to relax area around pool rather noisy

plenty of hot water. we did not have breakfast.

there was not breakfast

the included breakfast was too little and the price is a little high

the lady that received us was absolutely wonderful and cooked really good breakfast

location, staff were superb, delicious breakfast and nice decor

breakfast was a very delicious way to start the day

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

very strange breakfast deal

nice bar and restaurant, warm and professional staff

the choice and quality of breakfast is second to none

was a full breakfast menu and all of the food i tried was delicious

the breakfast is delicious and the breakfast room is beautiful

the pool on the roof was very nice for cooling down as we were there during a very hot week

all explained to me the rules for my dog and all the amenities in the hotel

the restaurant at the hotel was great for dinner and breakfast and the pool is a nice touch too

we enjoyed the restaurant, pool and kidness of all the hotel staff

park - the room was enormous - it felt like a 5 star hotel but for an incredible value - gym and pool were lovely - food in the restaurant was the best we had across

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+)hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair) (+)renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous (+)love this pool and view of the city (+)to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool (+)except the pool areas don t open up early so that customers can see the sun raise in morning (-)the pool don t open up early so that customers could go up to see the sun raise in morning (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) amazing rooftop pool and asian cuisine

breakfast was great. good variety of food

the staff, the sky lounge and the breakfast.

beautiful hotel with friendly staff and perfect location and free parking

awesome hotel, location, beautiful, great breakfast, nice rooms, great staff.

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

the walkway to the pool was wooden slats which weren't fixed down properly

after a very tiring

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

d hot) day i could ve used that swimming pool also, no breakfast buffet

the facilities of the hotel are good

the pool has little no sun as enclosed. also around 3pm mosquitoes were bitting.

pool is tiny but enough for a dip in

all good is just due to my agenda i couldn t try the pool

ol, gym 24 hrs, business lounge)

they have a great pool area, tennis court and hot tub area

hotel is clean with nice pool and gym. location in the center of merida, very convenient.

temperature of the pool was too warm

no service at the pool. you re by yourself

our favorite surprise was that the hotel has outdoor and indoor pools

great rooms. lovely garden and pool area. staff very helpful and efficient.

beautiful gardens, very nice pool and lounge chairs

loved the pool

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

the little pool has some steps, but no handrail

no big pool

the soaking pool was nice, however one of the support handles had rusted to the point of being detached--not

no swimming pool was a little disappointing however the gym was awesome

the small sitting pool on the roof was cool and just what you need after a hot walk into town

the pool is big and the amenities were great

pool wasn t clean

spacious and comfortable. common areas are also fantastic including patio and pool

the apartment and pool area provide a great place to relax and hang out before exploring the city

the garden is well maintained and you can relax by the pool in the afternoon before going to the centre in the evening

historic villa with many seating areas by the pool and under covered lanais

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

service is even 10+, pool is cleaned all the time, they are always there for you to answer questions or help

oasis, serene and peaceful with a lovely pool with lush greenery and use of kitchen is very handy (grocery store in walking

pool was located on the third floor and poolside menu was more expensive than the restaurant (same (-)hotel pool caters too many groups and activitys that are not hotel guest. (-)reducing the pool for activities space was not a good idea!!! (+)looks impressive and i like the facilities inc gym, pool and tennis courts (-)the pool are looks too simple. (+) the pool was emptied one day during my stay but the next day it was fully operational (*) very good breakfast, outdoor pool and an oxxo in front of the hotel if you want to fill the minibar by your own (+) gym and pool facilities are great for business travelers (-) have the staff at the pool come around to ask if we want drinks instead of them just sitting behind the bar waiting for (+)pool, rooms, comfy beds, flat tv pretty good size. coffee cart in the lobby, pastries.

we enjoyed the room, the gym and the pool. those extra facilities are a nice perks we enjoyed.

very comfortable. parking. dogs allowed

looks impressive and i like the facilities inc gym, pool and tennis courts

good wifi connection in the room included

we travelled with 2 little ones and they had a blast at the swimming pool

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

swimming pool is excellent

nothing except price was high but we had a really nice room by the pool.

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

it has a beautiful courtyard with a pool, perfect for relaxing after walking around town

the pool area is very beautiful

very big comfortable beds, great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of

the pool area and the dining room are dreamy

breakfast each morning was fantastic

great hotel. good location, the rooftop pool is fun.

the pool... we need little shadow pleeease specially with merida weather

great location. awesome pool.

pool had no shade or umbrella and no bar service at the pool

pool should be heated

stylish hotel, room offers everything you need, cool rooftop pool and overall very friendly and attentive staff

impeccable spacious room, great roof pool (the lady at the bar was so attentive, sorry forgot her name, great personality) front desk

pool was closed because of covid and i was never told when booking

the pool was lovely at sunset

the windows at the pool need a clean

very clean. friendly staff. nice pool. have stayed multiple times. best place in merida.

pool area is beautiful

small piece of feedback is the pool only gets limited sun during the day and there are only 4 loungers

locating was excellent out door pool was beautiful

the outside garden is huge and the swimming pool is very good

the pool is amazing

beautiful decor & stunning pool

) rooms, a courtyard with a lot of green and a pool

cocktails) to the breakfast, the pool, the location, the room, the recommendations for local restaurant, bars and tours

fantastic room and very nice pool

the swimming pool is really small and the fitness room was under renovation.

it was probably the off season but the pool wasn t maintained

the pool could be slightly heated

the cute little pool was nice

pool needed more maintenance, a little small

we had the two bed master suite that had its own lounge and small garden with plunge pool

fruit, coffee, juice the room was very spacious with two comfortable double beds we had a plunge pool on our terrace and the kids enjoyed the shared pool too complimentary cocktail upon

the plunge pool needed a bit of cleaning; the patio could have done with a sweep

i was in a king suite with a private pool

the pool is beautiful

loved the place and the pool

the pool area is it’s redeeming feature but as there is construction work all around and a car repair

maybe update the pool area seating?

it has a private parking space and a patio with a cold swimming pool

the pool and garden area is serene and pretty

loved some down time in the pool area

beautiful rooms, fantastic pool

pool is just out of this world, a palace it most certainly is

the stairs that lead to the upstairs room after the hidden pool should also be sli resistant

great with a pool after sightseeing all day

the pool and buildings look stunning, especially at night time

you can have your meals overlooking the pool

they helped us out with an electricity socket adapter; the rooms were spacious and clean; the pool was lovely; we especially enjoyed the social

staff, lovely atmosphere at social time, great kitchen, beautiful buildings and a wonderful pool

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

big and clean room, beautiful garden, nice pool, fantastic staff

nice, fresh fruit, there's a small pool; staff were good

pool, breakfast, safe parking, very clean.

pool is very small

very comfortable bed, nice pool, very good parking, safe

the pool is nice, but rigth next to the breakfast area

location was very good, also the rooftop access to the pool was very nice!

does not take you all the way to rooftop where pool is

the pool was not functionable.

loved the pool and the location is perfect

loved the rooftop pool

property was stunning ud83eudd29 with a lap pool, gorgeous rooms, and good ac

parking…) - our room got flooded with rain, most likely due to leaks in windows - the pool is very

room - pool just there ready for a swim in the morning

by the end of our stay (and our tenth time in the wonderful pool), it is without a doubt the premier boutique hotel we’ve had the pleasure of staying at

the morning of my trip, the staff person on duty had no idea about my tour, had to search for a pool towel for me to take to the cenote and there was no box lunch

from the beautiful pool, to the delicious breakfast, to the hospitality, to the cleanliness and the quietness

lovely pool area with attractive lighting

little nice pool inside

loved the pool

good location, nice pool, decent breakfast, and all at a reasonable rate.

the pool was not functional, full of moldy water

pool not clear, bathroom so old, shower curtain so old and dirty

advertise the pool as part of the service and that was the main reason we chose the hotel but it was closed

pool didn’t even work and it was halfway full

dirty pool, low water pressure in shower, no water in toilet, dirty sheets, no windows in room

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

they will soon be adding tables and chairs outside on the patio and pool

the staff were super kind, super comfortable bed, really quiet and restful, good hot shower, nice pool, made to order delicious breakfast, good location 10 minute walk to center square

rooms are spacious, property is absolutely beautiful and that pool looked absolutely delightful

room with a nice pool to cool down from the city's heat

the water in the pool was stagnant, and it didn't seem so clean that i would have wanted to swim in it

great pool and rooftop bar, nice rooms, good breakfast, very clean

beautiful room with high ceilings and good linens. fun roof-deck with splash pool and good food.

that avoids as much noise as possible although if your upstairs it’s unavoidable due to the pool and bar, but the staff maintains control of noise well it’s just individual patrons who may

there was a constant noise from machines (air filtration or the pool) at night, you may call it white noise but need to get used to it

they had speakers all over the place: in the lobby, reception, pool, inside area where the rooms access are, even in the restaurant

air con was fierce and the room was cool within minutes no pool but has a

the pool was great!

pool was small and not heated.

guests can enjoy a small pool, a gym, and parking if renting a car

it has a gym and small pool

nothing really,unfortunate that restrictions for health reasons so pool not open .

everything ! love the place pool service cost location

nice pool area

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to the pandemic

lots of options for breakfast buffet, pool and grounds looked nice

this place is the best to stay, they have a pool, and an amazing balcony/rooftop, and its located right sobre paseó de montejo

we didn't use the pool, but it looked perfect for a refreshing dip in the water

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

the pool is small, i didn't try to attempt to use it.

pool was smaller than expected

rooms, great bed and pillows, very friendly staff, very clean, nice interior, great pool, calm

pool area was beautiful, very peaceful, piped music was relaxing and also barely perceptible so not

we arrived very early in the morning from a long bus ride and could rest at the pool

our suite had an oversized balcony overlooking the pool

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the pool, the scent and service

unfortunately, we didn't get a chance to swim in their gorgeous pool due to bad weather, but it looked amazing

we loved the chukum pool and the decor

the pool area was tranquil and offered the perfect place to relax and soak up the sun

our room was huge and the private pool/tub was great

the staff were very friendly and helpful and we loved swimming in the pool and the garden was a nice addition to the hotel

garden/pool area, staff were so friendly and helpful

amazing courtyard with greenery and little pool and hacienda style breakfast area were my favorite

nice little pool, good breakfast, great location.

was perfect for our stay here, comfortable room, nice pool area, friendly personnel and delicious breakfast

the pool is okay for swimming but not great but as per above there are other options

design , pool,

also, sunita owns another hotel a minute away down the street that has a bigger pool and the guests from treehouse can use that as well

the pool area is not for swimming but very lovely landscaping, in case you are looking for a swimming

rooms, vip service, relaxing common areas with a pool

rooms was perfect, breakfast. pool

conditioner was noisy, pool seemed not too clean 1,000

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

place with a very nice pool area and small breakfast area that served a very delicious breakfast

the private pool was dirty and did not drain.

to the strip although there are much cheaper options on the strip nice ambience nice shower good pool haven't tried the breakfast

main pool is always clean and refreshing

the pool was a delight in 43°c heat

in mind that the pool is very small

beautiful common areas and swimming pool

location in merida, close to the centre, nice rooms and a beautiful garden with the small pool

the garden and pool area is very pleasant.

the pool was not as clean as expected (cloudy water).

pool with palmtrees in city center is nice touch

wonderful. great fun for the kids. lovely place. very comfortable suites.

breakfast has very limited options. pool needs cleaning.

wonderful. great fun for the kids. lovely place. very comfortable suites.

we thought expensive especially as breakfast not

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

we had a suite with pool view and we could hear everything from the reception and they (the staff mainly) were very

pool needed cleaning

nice pool and terrace

plus, the pool is gorgeous

pool was cold - so we didnt use it. no windows in the actual room.

area around the swimming pool could have been a little nicer, cleaner, and more stylish.

the pool and gym are quite small so you have to pick your moment

photos of the pool were very deceiving

liked the location, the staff, our room, the pool

pool was cloudy...

the bathroom is too small, i felt the room was too simple. and the breakfast was too simple too.

the breakfast was exactly the same each day: cereals

breakfast

clean, nice staff, good breakfast.

although it’s been written that there is continental breakfast no egg, no cheese, just jam and margarine

amazing pool to enjoy after a day's sightseeing

great rooms, great atmosphere, nice swimming pool, easy accessible parking close by.

beautiful inner courtyard with a lot of exotic plants, cool pool amazing to refresh after long walks in merida's old town

the room. the pool. the staff. the location.

beautiful hotel. nice rooms and lovely garden/pool. good breakfast. nice staff. good location.

nice outdoor area for breakfast and small pool to cool off in the heat of the

loved the private wading pool on the patio

room, private pool, and outdoor seating areas were exactly as pictured

the private pool was small, but just what we needed

the rooms near the front entrance and near the pool can be noisy