pool was closed but nothing was listed on the website

the pool wasn't open

loved that the pool opened early

pool and hot tub were undergoing maintenance. could not use expected amenities.

pool wasn’t clean enough when it was time to swim

pool area was nice for kids.

pool was closed that's the only reason we booked there cause we thought was open

i had left them twice when we went to breakfast and the pool and they never barked so something was wrong and instead of being supportive they were rude

pool was closed and room wasn't cleaned

why is the pool closed?

love the jacuzzi tub and the breakfast was amazing!

the hotel was clean, had grab and go breakfast, vending machines, and is near anything you could want for food

things,can not use gym facilities unless you check into the baymont suites nect door to super 8

wish they had more breakfast food that's the only thing that i have to say that maybe they could do more

the jettub was great and breakfast ud83eudd50 was vary good

clean. and breakfast

was clean, breakfast was good and provided (although they had a hard time keeping up with demand that morning

staff was wonderful,helpful and breakfast was amazing

nice breakfast with lots of options. nice options in the gym.

kids need to be put on the first two floors

the pool was great

pool, food, staff

breakfast was good pool was warm bed was comfortable ud83dudcaf

it has a indoor pool and the rooms was huge just right for my big family

the whole reason we chose this hotel was for the pool and hot tub

breakfast was good, plenty of choices, again very clean

they were awesome, will stay there again! generous late check out.

the separate suite with full kitchen

the breakfast was good every morning

are dropping the ball a bit in the kitchen

the kids enjoyed the pool

the pool was not open during my stay i guess they had some kind of issue but it was

breakfast excellent staff excellent pool very nice and warm

everything! pool needs to be heated

pool was too cold

nice pool, bar inside, clean

pool could have been a little bigger, but the area was very nice

nice pool area and also hot tub

pool was amazing room was breath taking with beautiful fourth floor balcony veiw.

the pool and hot tub were very clean and much appreciated

mall, easy parking and nice pool

pool area was not properly cleaned when we elected to use the 45' pool in july 4.

beds n pool

i was not happy with the cleanliness of the shower/bathroom in the pool area

pool was very nice and warm

kids enjoyed the pool

comfy bed, nice pool

the pool was nice

we also enjoyed the pool and courtyard

super helpful with our questions about breakfast, pool, etc

chose this site because it had a swimming pool and continental breakfast

we were not told of the renovations going on and that the pool was closed. very disappointed.

pool

24 hour pool and fitness center. great for the night owl :-)

pool not open which was very disappointing

it has a pool (which my grandkids enjoy) (+)pool and splash pad. grand daughter loves it! (+)the indoor pool room with amazing hot tub was wonderful (+)the place was beautiful. the staff was amazing. the pool and breakfast was awesome (+)great stay, pool was awesome, staff is super friendly and helpful (+)the breakfast was excellent.the pool was very clean. (+) the pool was great (+)charging stations and incredible pool (+) the pool was fantastic (+) the pool area was awesome and roomy for kids and adults

lights and noise in the parking lot also

the place was beautiful. the staff was amazing. the pool and breakfast was awesome

noise level outside of room was loud was on level 2 end where pool and gym loud voices crashing carts sounded like it crashed into room door

request housekeeping a day ahead???? only one wifi per room???

overall great! wifi not good. things had to keep loading. pool supposed to be heated. very cold.

would have liked to have a hot tub in the pool area but not a bad thing to not

t name just one thing , everything was exceptional, the staff, the room, the breakfast bar, the pool and the cleanliness of the property everything was excellent

location was great for the interstate. breakfast was excellent. the pool was enjoyable.

the bed was comfortable and the pool was nice

the pool has been out of service and there was no indication of this on the booking

the pool was closed

hanging on wall by one screw half didn’t work holes in bedding staff doesn’t care also the pool is broke and no plan to fix or tell

were roaches and bed bugs in our room pool looked like a swamp couldn't go swimming water was nasty

pool was not

i enjoyed it overall service and pool. polite representative at front desk and bed was comfy.

pool could have been a bit larger but not a deal breaker.

small pool no hot tub

bar open breakfast options pool open something

only thing that sucked is pool was closed but we understood.

had everything from a gym to a indoor pool

hotel was clean and pool was nice and breakfast was awesome

pool area was clean and water was warm

pool could have been warmer eye wash in their front desk first aid kit had expired

there was construction going on and the pool was closed

the hotel was clean and staff was friendly. the breakfast was great! clean pool

the pool is not heated and there is not hot tub...that was my daughter's complaint.

my 3 year old and i made great use of the pool

friendly staff. spotless room. comfortable beds. great breakfast with lots of fresh choices

the staff was very helpful and friendly. the breakfast had a nice variety of foods.

great pool spent most of stay in the pool

the staff pool and hot tub

we didnt use the pool or workout center but they looked good

the breakfast the staff the pool. everything was very nice here.

pool and hot tub both great and we enjoyed both

too many unattended kids in pool area

the pool was very nice and not too cold

we love the pool at the sheraton unfortunately three out of the last five times we've stayed in the last 3

pool: it was a little sad

pool and spa nice,

this would be a great place to take kids because the pool and play area is over the top

pool and play area kids loved it

the pool area

the pool and play area is large and very good for guests with children.

activity area because they have more than just a pool is amazing

pool and breakfast closed.

swimming pool

the indoor pool

breakfast was good and the pool was fun staff was great

would like to have more restaurants closer and later pool hours

no breakfast or coffee in the morning

with no cigarette smell, very fast wifi, in the office you can find coffee, juice and muffins for breakfast, located on a main road close to food pubs and walmart, dollar tree, if you go by bus the

continental breakfast was only boxes of danish and muffins. coffee and juice.

staff graciously accommodated early check in

i did not eat breakfast (just because i slept through it) but the rooms were great, staff was friendly, and the

the pool was perfect, just a little cold, i very much enjoyed swimming in it

i wish we had breakfast and the pool was open

pool just a little cool...but didn't keep me out of it!

pool and hot tub very nice and back garden. room with 2 beds spacious and well laid out.

man at front desk was extremely friendly & helpful pool was great too

the pool was cold. would have been nice if the water was warmer.

was disappointing that the pool was not open during our stay

no complaints whatsoever about staff! only complaint was the pool was a little cold.

hotel was very clean room very spacious love they have indoor pool overall my stay was amazing and can t wait to book again

pool, comfortable room, great location

were random dirty clothes lying around (a dirty sock in the hallway, wet shirts and pants lying poolside), although otherwise the place was very

pool is small but a nice bonus

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

i didnt have enough time to use the pool

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were

the size of the pool.

staff friendly, indoor pool

was great, as was the pool

everything the rooms were clean the pool warm the staff was great

disappointed pool wasn't open, but we understand

great service, very nice staff, super clean, wonderful breakfast, outstanding room and pool!!!

large room, fully equipped kitchen, pool, close to concert venue, great staff

a little too much chlorine in the pool.

the reason i chose this hotel was for the 24 hour pool

think the access to the pool could've been more centralized

only 1 thing...the pool was too cold that was all.

pool hours

clean gym, indoor pool, friendly staff.

pool was not warm.

think the pool area could have a nice bright color or redone in a way where it seems as if your outdoors

the swimming pool and included breakfast was very convenient for my family

swimming pool, hit tub too small

we had hoped to use the pool, but it was not very appealing

fast wifi, great breakfast, friendly staff, clean room, nice swimming pool and hot tub.

the indoor pool/hot tub were amazing

vending machine on floor took my money but did not dispense drink. pool did not look clean!!!

indoor pool. did not appear clean

and i loved how you could reserve the pool

the floor in the pool area was very slippery

though there was confusion when checking in) and the pool seemed decent

breakfast was good and everything we needed we were able to walk to

and we had to place the two chairs from the room in front of the door as extra security parking lot needs a lot more

breakfast and wifi

breakfast was just a grab and go which was somewhat disappointing

the breakfast was good.

breakfast was great, everything one would need to start the day

very clean. beds were very comfortable. breakfast was great. facilities very well maintained

only a few items at breakfast but well organized and well staffed

staff at reception and for breakfast

the beds were very comfortable and the breakfast was awesome

pool was awesome

pool water had stuff floating in it for three days, fire pit broken the whole time i was there and

their pool was clean and a wonderful 88 degrees while a blizzard raged outside

they baseketball hop and the pool

the pool is very big and the lobby is exceptionally clean as well as staff being super friendly!

we didn't use the swimming pool

indoor hot tub and pool

much chlorine in the pool & hot tub area

we loved the setup of our room, the pool, and the breakfast was delicious!

the pool had to much clorine

the staff was super friendly, the breakfast was amazing, great location

thank you holiday inn express for being our home away from home during the holidays❤ also the breakfast was soooo yummy

staff very helpful and friendly! hotel was clean! good breakfast!

variety of food for breakfast

breakfast

pool and breakfast are open

the pool being cold after i called and checked first!

also, indoor pool and hot tub

beautiful. loved the decor, lit fireplace, dining room, pool, comfortable and clean bed!

pool was perfect size

right off interstate great pool an very clean

lobby and pool area is clean and neat

wish the pool water was warmer.

pool

nice pool with jets

was very disappointed we picked this hotel for the indoor pool and it was out of service.

of room for the kids to pla, greatly appreciated the pool being open good hours for the three year old to

large bedroom and pool worrked

pool was closed for maintenance.

spacious rooms, clean, comfortable, warm pool (which the kids loved), great breakfast, and friendly staff

pool looked like it had dirty water

the pool area

pool water was green and had spider webs

they made our trip (even though the pool was down and disappointing)

comfortable, decent size rooms, good location and breakfast + swimming pool is a nice addition

swimming pool was closed

pool was cold

the staff was cool, the location was close to restaurants, and the rooms and pool was amazing

pool very nice, beds comfortable, and extremely hot water in the shower

great location safety was our high priority. the swimming pool was ideal for the children.

whirlpool in the room was amazing

loved the heated pool an jacuzzi the kids didn’t wanna leave

isn't bedbugs ☆the king size bed was super comfy ☆hot tub is amazing ☆pool was very clean complaints : •burn holes all over blankets& sheets •they advertise

the room and indoor pool

pool hours

your hotel was very clean, including the swimming pool area

pool was a bit small. nothing else.

nice extras like the pool, patio, etc

pool closed and breakfast closed

nice big gym, pool and hot tub

indoor pool and spa was nice

the room, pool and staff.

the pool wasn't clean

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

swimming pool closed

pool did not seem clean

pool not open

pool closed

the pool wasn't ready yet. i wish check out was later like 12 pm.

there was no hot tub in the pool area. pool was smaller than expected.

could not use pool.

no pool

swimming pool

wish indoor pool was open

pool

online it said the pool was open, but it was not.

the pool was not open

the pool was closed which was a huge let down

oking never said anything about it and actually

would have liked them to say the pool was closed when i booked

my grandson loved that the pool was open this year and he loved the weight room

pool could've been outdoors, well, not in cleveland ohio. sorry

pool was closed but due to covid

the swimming pool needs to be heated

very clean and friendly staff pool and hot tub were amazing

pool/hot tub hours were great and fresh towels were ample

pool was closed but not disclosed

wasn’t the property’s fault, but due covid-19 restrictions, the restaurant, pool and gym were closed

nice pool and jacuzzi area

they had patio furniture in the pool room

very friendly staff. always smiling and offering to help. kid friendly. pool was great.

very nice pool

the pool/sauna area is a bit isolated and unsafe at night

the pool was nice and refreshing

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

only thing i didn't like was that it doesn't have a indoor pool but other then that the hotel was very nice quick and easy check i and out the breakfast was

my son had a blast in the pool

breakfast was sufficient and we were close to the pool so everyone was happy

no oven and the pool was not open and it was take outyour own trash.

the pool had to much chlorine.. had. salt taste

the room was wonderful. my kids loved the pool. very calm and peaceful.

clean room, nice fitness center/pool, great breakfast with variety of selections, and pleasant atmosphere

the woman working the front desk was amazing. pool was clean, rooms were clean.

literally the only thing i would suggest is that the pool heat be turned up. it was quite cold.

comfortable beds nice pool

i liked everything about the property. wish on the weekends that the pool stayed open to 11pm

pool was not clean

it was clean beautiful and plenty for the kids to do in the area.

i also liked the gym

one of the days the pool was closed.

very friendly staff, nice pool and hot tub

pool/spa

pool and hot tub were very nice and

the pool and hot tub.

friendly staff,great pool for the kids, breakfast is always good &kept full, the lady making the food is so nice and

the pool room never have complaints but pool floor felt slightly slimy

the salt water pool and free breakfast.

saltwater pool and cleanliness.

cleanliness, pool was warm, our suite was clean, the staff was great.

the pool area was clean and spotless as well

the pool was just ok for a hotel of this caliber

pool was cold and dirty didn t like the time slots for the pool, the breakfast was the same

property was clean and what i love was to use the pool they do it by time because of covid they only allow 16 people in the pool

needed more towels at the pool

i like the pool i like that it was breakfast.

the pool was closed main reason i booked was for the pool

the pool could of been warmer,need more parking but other then that everything was wonderful

favorite part besides shower and pool was her

pool very small but nice

the pool wasn't open but thats not the hotels fault!

the pool was perfect for kids

nice and soft pool was clean, not to chlorine smelling

no bathtub in our room and the pool was not very clean and was small.

the water in swimming pool was not clean

swimming pool was not clean

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

room, swimming pool, staff, breakfast, location

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end

room was clean and comfortable. pool was nice.

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

cleanliness, comfort, & the pool

i liked that the hotel has a pool. very clean rooms.

the pool and the little store was great. the rooms were so clean!

good breakfast. didn't use gym or pool. room was clean

the breakfast and pool

it was very clean and had a pool for my kids to swim and our room was in the perfect spot

the pool water was very cold

the breakfast and the pool was excellent.

there wasn't anything i didnt enjoy, only that the pool was closedud83dude22..

i liked the breakfast in the am. the pool was clean.

pool was under renovation during our stay

-free parking - the pool (to relax, it’s not an olympic pool) -close to

convenience, clean, pool little store was nice

the swimming ud83cudfca pool awesome ud83dudc4f safe n quiet ud83eudd2b breakfast

the pool and hot tub was working and the staff was great!!

breakfast was superb the staff was very calm courteous and polite and they had a working indoor pool

whirlpool room was very spacious and nice at a lower price than standard rooms in nearby hotels

pool and cleanliness

pool provided towels and that was helpful, so we did not have to pack extras or use room towels

the pool being closed sucked. but that is due to co-vid restrictions

pool was very clean and nice

nice room. wonderful friendly staff. nice pool.

pool felt dirty

just pool can be cleaner and also too much chlorine it was burning my baby eyes

very clean pool

the pool area was excellent, rooms clean and the staff was super friendly and great customer service

pool was warm but needed to be vacuumed

pool was nice and clean

bed, pool, location, staff

the fridge was dirty, kitchen floor sticky, bathtub dirty, carpet is nasty

service there was no dishes in the kitchen, no remote for the tv, cat hair in the kitchen on the chair, burnt marks on the sink,

vents in kitchen were disgusting

the office desk person provided me with a warm blanket and flatware for the kitchen

separated living room kitchen bathroom with jacuzzi