the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the pool

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

but there were people literally the whole night in the swimming pool screaming very annoying

like the room and the staff also the pool was nice and warm for my kids

love the pool and the view.the staff was very helpful when needed .

very friendly staff. enjoyed the clean pool.

pool was great and the staff was very reliable

the pool

the view was really nice, i loved that we were by the pool it was nice.

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

easter break there were a lot of children, which is fine, but some of them were very noisy in the pool

perfect hotel for a few nights. parking available. clean pool, very good restaurant.

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

pool was not good they did not allow any drinks they made everyone shower even to sit around the

they have a nice pool and bistro that serves beverages and

the pool was a bit small

be warned of small pool next ti steps of restaurant restaurant card terminal faulty.

property and pool might be the most beautiful hotel i have ever seen in my life; and this includes 1000's of

the pool was a little small but very nice area to relax around it.

pool was dirty, the walls in the room were dirty too, the menu in the restaurant was only in

when children are enjoying the pool and screaming,you are able to hear it in the room even if it is the farthest one away from the

i didnt like that the pool was so close to the lobby, i felt watched.

the swimming pool is small

beautiful modern hotel. nice rooftop pool. great buffet breakfast.

pool, breakfast was awesome, free underground parking

lovely rooftop pool and bar

the pool was awesome, the view on top was amazing

also, you can't take your own drinks at the upper deck near the pool

the pool

i also enjoyed the pool

the pool was refreshing, nice deck with chairs and tables

pool was a bit too cold

loved the indoor pool

the pool hours!!

the pool not being open at late hours.

that the swimming pool closes so early was not to our liking.

it was nice having the swimming pool the kids enjoyed that

pool side is a sad place, rooms should have a closet for bags and luggages and request for a fridge

the rooftop pool is very small. the view up there of the harbor is beautiful.

having a larger room for a multi day stay was great and the 24 hour pool came in handy on the really hot days

the rooftop has a small pool and nice lounge area to hang out

everything! especially the lovely pool top pool which was a surprise.

loved the nespresso machine in the room, the rooftop plunge pool, and the quality of the facilities

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

the beds were very comfortable, pool was nice

view from room, pool, location, restaurant

nice spacious rooms and bathrooms. good location and nice pool.

nice pool

lots of space, beautiful outdoors, great pool, hammocks

property, loved the trees, vegetation, walkways, pool

pool

seclusion from town and the privacy of the pool area

the pool area was good and nice to relax

staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra costs

the grounds has a pool, kayaks, paddle board to enjoy the lake, plenty of sitting areas to enjoy the outdoors

benches all around the premises, a house covered in mosquito nets so you can sit quietly, little pool, very clean, nice view from the cabin

lake was nice and the staff were friendly, the pool was decent

the pool is perfect too

nice and open staff. small but nice swimming pool.

the pool and free breakfast!!

the location in front of a small lagoon, the swimming pool, the atmosphere is very nice

great omlette breakfast, clean rooms, hot water, clean pool and located close to the free zone

the hotel is really beautiful and private with a nice swimming pool

the owners are fantastic! the facilities were great and there's even a pool!

secure parking, a small swimming pool, nice yard and quiet location

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

dirty, unkept, filthy swimming pool.

only bad part was that the pool wasn't in service

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the pool was beautiful

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so we had to leave

i was able to get it in the restaurant in the casino

i especially liked the breakfast coupon and the casino

had breakfast included in our reservations

we there was a little kitchen as well as living area

i would say they should start breakfast earlier

breakfast was limited.

got the suite and bed full of ants, breakfast for free was 1/4 of a mug and 3 half cm slices of fruit plus tea

good breakfast. excellent location

pool

great value for money, basic but with towels, pool, hot water and near to bacalar center

the pool is nice, the location is nice. the staff is very nice.

washroom is dirty and the swimming pool is dirty

the view from the pool is great and it's quiet despite being on the main road

the hotel is really quiet and relaxing , loved to chill by the pool and there is also a very nicer restaurant with wood oven pizzas

and used a couple of day passes to other places during our 4 night stay, plus had a small pool to enjoy onsite when we were feeling lazy

have liked a little fridge to keep the beverages/water cold, to enjoy at the pool or on our lagoon excursions as it's very hot and humid out

we really liked to private little houses next to the swimming pool

lovely pool area in the sun

the music played around the pool was appropriate for a laid back relaxing holiday

the pool is small and a bit dirty, they should put an outdoor shower so people can wash away the solar

really nice location on the lagoon at the back, with nice pool and bar area

location right on the water with a big back yard small pool and nice dock to look out onto the seven shades of blue water

in front the lake the breakfast is good, it has almost everything the facilities are nice, good pool and there is a nice bar

pool and common/chill areas are just so great to relax in

the pool and chill out area are great

clean room, nice staff, warm water and excellent shower, awesome pool and spots to hangout and one off the best breakfast we had on our trip

at the pool, chill at the terrace

a bit loud music at the pool, but it's all about personal preference.

nice pool and rooftop for relaxing

pool is open until 11/12 at night, that was so nice

liked the location, rooms and pool

great pool

pool was pretty dirty. breakfast process could be a bit more straightforward

the view of the lake across the heated infinity pool was unbeatable though

we never had any problems getting a sunbed by the lagoon or the pool

location is fantastic the sun decks the infinity pool the garden is magnificent

pool area and sundeck were also top notch

case you would like to see the news etc), the pool was often full of leaves

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

only thing i didn't really like about this place is that they open up the pool and facilities for day use so you get a number of people coming to use the hotel but who

had an amazing experience, with good food and drinks, perfect spot at the lagune, a nice swimming pool and the rooms are very clean

the pool and exterior area are wonderful, as are the rooms

the pool is very nice but the water is cold

small pool

wonderful spacious room! great pool and the hammocks rocked! easy walk to everything!

nice staff, spacious and clean room, nice pool

there is pool area and parking space

friendly staff, spacious room, clean, nice pool area to rest

nice spacious room, very clean, comfy bed and nice pool area

was also friendly and helpful at the image of their manager we also like the garden and swimming pool which give a nice quiet atmosphere along with some birds we fully recommend this hotel as we

was really good starting from the welcoming, pool was clean and room very comfortable definitely i'll come back next

perfect base for our family with an amazing swimming pool.

comfortable nicely decorated rooms with wifi, ac, little fridge and really beautifull garden with pool

hotel was amazing, the room and the garden with the pool was really cool :) and you can take part in a good boat trip

the pool is super nice and the breakfast was one of the highlights of our trip to bacalar

you get it included in your rate) & lovely pool area with some great bird life in the nearby

i would say the swimming pool is a bit small though.

d smelled lovely), the pool was amazing and the staff were super friendly

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was always clean and there are chairs to lay down and relax

the pool was very refreshing on hot days, and the facilities were spotless

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

nice and clean room with a good pool in the centre of towm. very friendly stuff.

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

location was perfect, and there was a clean pool on the property

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

also the pool just to feel good

wonderful accommodation, incredibly beautiful gardens, pool, and roof deck

the murals throughout the property, the rooftop deck, the amazing pool, and the simplicity of the rooms made it all relaxing and tranquil

e view

its beautiful. saltwater pool.

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

gorgeous cabanas, comfy bed, lovely shower and good breakfast

good breakfast which was not included in our arrangement

great little pool, clean

room, pool, location

pool is cute

lovely people, the room was big, with our little balcony and kitchen, everything was very clean, pool was great, parking available, nice breakfast, great location, we felt like home ud83eudd17

clean, nice pool

as a cute little pool

i did not use the pool, it was a bit cloudy

outside shower bathroom. ac, nice pool area

swimming pool was closed for a day.

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

the room is nice and big with the pool view

the pool area is lovely and perfect for relaxing, and breakfast in the morning was good and abundant, a

we didn’t use the pool as we arrived late and left early

nice rooms and tranquil pool area

the balcony on the swimming pool is nice and the beds are very comfortable

thanks ud83dude0a pool ud83cudfca‍♀️ with weather clean and fresh

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

we also enjoyed the pool and the nice atmosphere

appartment, service, private pool

the door leading to the rooftop apartment/pool was more secure

pool superb and all the different places to read your books fantastic

is amazing hotel with a nice garden and swimming pool

room decor, common area & pool; very helpful & friendly staff, ideal location for enjoying the lagoon & restaurants

very friendly and helpful staff the cats and dogs the garden with pool

great boutique style hotel with comfortable rooms, a beautiful garden with pool and quirky decor

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

is new, just in front of a nice green park

location staff free water breakfast

pool was clean and amazing just in the garden area

hotel on lake front, with pool with lake view

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

the most beautiful view and access to the lagoon, great pool very clean

property is really outdated, the hotel has serious maintenance issues; broken stairs, pool with no filter, fences broken, some stairways are even blocked with yellow lining, the rooms

cash only restricted is when using pool area and evening meal.

have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon

the pool is very nice and refreshing as well

really beautiful hotel with thoughtfully designed rooms and a stunning pool area

everything was perfect the pool the staff and the food!!

the amenities are new and very nice, the pool is beautiful and the room was quiet and peaceful

wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice pool to swim in

the pool is beautiful and excellent breakfast and staff

ise), the attention to details by the staff and the quality of

spa was understaffed but after some back and forth, we were able to work things out.

staff at the bar / restaurant extremely nice

the breakfast included in the price of the room is not buffet, only a couple options available, we

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

pool, the hammocks outside

clean, comfy, nice pool, well stocked open kitchen

parking, the swiming pool and proximity to beach

well equipped kitchen, pool is clean and great temp, and all room amenities work great

a great garden with a pool to dip in and a kitchen you can use to cook if you like to

pool is smaller than on photos, yet enough to get a cooling dip

the water didnt work untill say 8-9 am.. pool water was not very clean

pool and room, clean and big

pool was gross and needed cleaning and maintenance

the outdoor area with the pool was wonderful, the whole complex was a little green oasis

the entire architectural design is absolutely stunning. the pool area, the restaurant & bar

the pool was heated ud83dude04 in the morning, it can be a little noisy in the room with cars passing

i used the pool side to work for many hours

pool is quite shallow and there are not a lot of places to sit in the sun

we used the pool every single day and the spa was great as well

nice pool, good breakfast, quiet area.

pool staff

service from the staff, the cleanliness and the overall facilities in cluding the pool, the fridge in the lobby and the coffee in the morning were all great

there was also a pool but we didn’t use it

huge bed, warm showers, nice pool, ac and it’s not too far a walk from the center

had a private pool room but we couldn t use our private pool because the water is cold and the filtering was

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite stay in

road, we couldn t hear this from our room but you could hear it when trying to relax around the pool which was a shame if you re hoping for something a bit more tranquil

loved the pool area and being able to kayak on the lagoon

view from room, bar & pool area were heavenly

there is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and

quality was inconsistent and the staff didn t always come down to the pool/dock to refill drinks

the pool is tiny but nice

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

middle of the night luckily there were some available, otherwise they would have slept by the pool

we had a fantastic room (got an upgrade), breakfast was superb and the pool-area is very nice and cosy

very clean great pool great service and staff good location great breakfast

pool area, delecious brealfast included in the price, and great cocktail opportunities for the

the pool area was so cute and a great place to read and relax they also booked me with the adventure,

a little oasis in quite a rundown area lovely staff great breakfast could really chill by the pool in extremely comfy loungers or hammocks

g cleaning up empty glasses around the pool area and quicker on

most amazing room with private pool… such a comfy bed and loved the outdoor shower

my jaw dropped as soon as i saw the room i booked with a plunge pool

thing is the pool area at the back seems a bit neglected and could do with a few touch ups

breakfast was great and access to the pool, although off grounds, was convenient and

very pleasant boutique hotel with friendly and helpful staff, good size rooms, a nice swimming pool area and in a great location close to the lagoon and a short walk from the

we took the room with the private terrace and a little pool

we enjoyed the walkway to the room and up towards the infinity pool

the room was perfect and cleaned everyday, we had our own balcony with a cold plunge pool that overlooked the laguna

however, the view from the infinity pool was great

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

and comfortable, but the showstopper is the location at the lagoon which is basically a huge pool

the rooms, the beds, the breakfast, the location, the staff and even the other travelers (mostly) were wonderful

had a facial at the spa and it was very disappointing

breakfast could include fruit and green juice