the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the pool

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

but there were people literally the whole night in the swimming pool screaming very annoying

like the room and the staff also the pool was nice and warm for my kids

love the pool and the view.the staff was very helpful when needed .

very friendly staff. enjoyed the clean pool.

pool was great and the staff was very reliable

the pool

the view was really nice, i loved that we were by the pool it was nice.

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

easter break there were a lot of children, which is fine, but some of them were very noisy in the pool

perfect hotel for a few nights. parking available. clean pool, very good restaurant.

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

pool was not good they did not allow any drinks they made everyone shower even to sit around the

they have a nice pool and bistro that serves beverages and

the pool was a bit small

be warned of small pool next ti steps of restaurant restaurant card terminal faulty.

property and pool might be the most beautiful hotel i have ever seen in my life; and this includes 1000's of

the pool was a little small but very nice area to relax around it.

pool was dirty, the walls in the room were dirty too, the menu in the restaurant was only in

when children are enjoying the pool and screaming,you are able to hear it in the room even if it is the farthest one away from the

i didnt like that the pool was so close to the lobby, i felt watched.

the swimming pool is small

beautiful modern hotel. nice rooftop pool. great buffet breakfast.

pool, breakfast was awesome, free underground parking

lovely rooftop pool and bar

the pool was awesome, the view on top was amazing

also, you can't take your own drinks at the upper deck near the pool

the pool

i also enjoyed the pool

the pool was refreshing, nice deck with chairs and tables

pool was a bit too cold

loved the indoor pool

loved the nespresso machine in the room, the rooftop plunge pool, and the quality of the facilities

the rooftop pool is very small. the view up there of the harbor is beautiful.

everything! especially the lovely pool top pool which was a surprise.

very relaxing rooftop sitting area with a small pool that overlooks the water

pool wasn t working

pool is great for kids too

i enjoyed the breakfast buffet and the pool

it was nice having the swimming pool the kids enjoyed that

the room was spacious, clean and with a good view of parking lot . the pool was great

pool side is a sad place, rooms should have a closet for bags and luggages and request for a fridge

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

the beds were very comfortable, pool was nice

view from room, pool, location, restaurant

nice spacious rooms and bathrooms. good location and nice pool.

nice pool

lots of space, beautiful outdoors, great pool, hammocks

property, loved the trees, vegetation, walkways, pool

pool

seclusion from town and the privacy of the pool area

the pool area was good and nice to relax

the place, the commodities the lagoon and the pool

great staff, room, pool and breakfast

great omlette breakfast, clean rooms, hot water, clean pool and located close to the free zone

the mosquitoes at night in the pool were not something we would love to experience again but at least in the rooms there are no

the location in front of a small lagoon, the swimming pool, the atmosphere is very nice

only bad part was that the pool wasn't in service

dirty, unkept, filthy swimming pool.

secure parking, a small swimming pool, nice yard and quiet location

the owners are fantastic! the facilities were great and there's even a pool!

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the pool was beautiful

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so we had to leave

i especially liked the breakfast coupon and the casino

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

and now, the piece de resistance: breakfast

had breakfast included in our reservations

we there was a little kitchen as well as living area

i would say they should start breakfast earlier

breakfast was limited.

the grounds has a pool, kayaks, paddle board to enjoy the lake, plenty of sitting areas to enjoy the outdoors

even the pool is nice

benches all around the premises, a house covered in mosquito nets so you can sit quietly, little pool, very clean, nice view from the cabin

the pool is perfect too

lake was nice and the staff were friendly, the pool was decent

and comfortable, but the showstopper is the location at the lagoon which is basically a huge pool

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

staged instagram fotoshoot breakfast on the deck, hindering everybody else to enter the water), distracting the serenity of

food is amazing as well, breakfast is included with many savory and sweet options

breakfast was exceptional

washroom is dirty and the swimming pool is dirty

the pool is nice, the location is nice. the staff is very nice.

location close to the lagoon visible from the pool area. room comfortable and spacious.

pool

great value for money, basic but with towels, pool, hot water and near to bacalar center

pool and lagoon area is beautiful and great to relax staff is very friendly amazing sailing tour on

we stayed in the bungalow with garden and pool and it was exactly what we hoped for

really nice location on the lagoon at the back, with nice pool and bar area

hotel is beautiful, the pool is a great idea if you are not that into swimming

in front the lake the breakfast is good, it has almost everything the facilities are nice, good pool and there is a nice bar

nice, clean pool in green garden

beautiful pool and perfect place to relax

the hotel is really quiet and relaxing , loved to chill by the pool and there is also a very nicer restaurant with wood oven pizzas

we enjoyed the quite room and the pool

have liked a little fridge to keep the beverages/water cold, to enjoy at the pool or on our lagoon excursions as it's very hot and humid out

case you would like to see the news etc), the pool was often full of leaves

pool area and sundeck were also top notch

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

we never had any problems getting a sunbed by the lagoon or the pool

the view of the lake across the heated infinity pool was unbeatable though

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

good breakfast. excellent location

had an amazing experience, with good food and drinks, perfect spot at the lagune, a nice swimming pool and the rooms are very clean

the pool is very nice but the water is cold

very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a swimming pool

shower, comfortable beds, sliding doors opened to our own deck with hammock with view of the pool, garden and lagoon

only thing i didn't really like about this place is that they open up the pool and facilities for day use so you get a number of people coming to use the hotel but who

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

the bar had some excellent cocktails too

in fact the place is not finished as it is still under construction: the fitness center and spa are currently being built which means that you pass its building shell after the entrance which

resturant-architecture-gym

of the staff from the front desk, waiters, housekeeping and spa personnel were very welcoming

breakfast, pool was under maintenance

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

the traditional mexican breakfast options were also super yummy, and were included in our stay

wifi only in common

room and bathroom were very clean and beautiful, and the breakfast was prepared by the owner of the hotel and the food was delicious

no wifi in the room

design of the pool is fantastic

great pool area, friendly staff, fantastic food. i would recommend this place to anyone.

the pool and bar area are awesome, the perfect place to relax for a few hours after a long day and the

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana

at the pool, chill at the terrace

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite stay in

loved the pool area and being able to kayak on the lagoon

the balcony was amazing with a private pool and hammock

loungers around pool area and docks are v pleasant

didn't love the pool in our unit

middle of the night luckily there were some available, otherwise they would have slept by the pool

quality was inconsistent and the staff didn t always come down to the pool/dock to refill drinks

swimming pool was cold

there is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

pool is open until 11/12 at night, that was so nice

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

nice pool and rooftop for relaxing

pool was pretty dirty. breakfast process could be a bit more straightforward

great pool

have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon

the view and the pool area was beautiful.

there is also a swimming pool and access to the lake, where you can swim, snorkel, or rent kayaks right there

view was stunning, the pool was great, access to lagoon, a great walk to the cenote for the day

parking was good, beds were comfortable, pool is clean and refreshing

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was very refreshing on hot days, and the facilities were spotless

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was always clean and there are chairs to lay down and relax

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

impressions were a little concerning - the hotel pool and reception area is some distance from the lagoon and a little underwhelming to look at

the door leading to the rooftop apartment/pool was more secure

thanks ud83dude0a pool ud83cudfca‍♀️ with weather clean and fresh

hamacas and pool for relaxing under the palms just in front of the rooms

rooms and property, loved the pool, the staff was super friendly and helpful, location was terrific with a little trail down to

well equipped kitchen, pool is clean and great temp, and all room amenities work great

a great garden with a pool to dip in and a kitchen you can use to cook if you like to

was great - the swimming pool - guite big and warm, children just loved it

parking, the swiming pool and proximity to beach

care of, smiling staff, if you speak spanish i'm sure they are even more amazing, refreshing pool, comfortable beds, warm water, a common kitchen area which we used daily to cook and make

of a garden and lovely pool

was really good starting from the welcoming, pool was clean and room very comfortable definitely i'll come back next

wifi in room sucks but works great in chair right outside your door, pool.

was also friendly and helpful at the image of their manager we also like the garden and swimming pool which give a nice quiet atmosphere along with some birds we fully recommend this hotel as we

comfortable nicely decorated rooms with wifi, ac, little fridge and really beautifull garden with pool

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

nice and clean room with a good pool in the centre of towm. very friendly stuff.

has a pool but we had to wait for them to service it before we could swim

location was perfect, and there was a clean pool on the property

the pool is great, good size and clean

no breakfast or pool access included

nice staff, spacious and clean room, nice pool

pool cannot be used by hostal guests

there is pool area and parking space

and informative staff, really comfy bed, great little pool area and well located in town

d smelled lovely), the pool was amazing and the staff were super friendly

nice pool area which we thoroughly enjoyed

the location was fantastic, the rooms were great

comfy beds, super-helpful staff, a great breakfast

pool is great

very convenient spot and cute jungle cottage feel in the middle of town good pool and nice staff

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

outside shower bathroom. ac, nice pool area

loved the spa of the hotel, the swimming pool, ice bath, sauna and massage option were a nice extra

i did not use the pool, it was a bit cloudy

they booked us a sailing tour which was amazing and the pool is really cute

also the pool just to feel good

the murals throughout the property, the rooftop deck, the amazing pool, and the simplicity of the rooms made it all relaxing and tranquil

e view

the rooms where beautifully decorated, the staff was friendly, loved the pool and a very decent breakfast was included

clean, nice pool

hotel is located in central bacalar with a relaxing pool area

pool is cute

lovely people, the room was big, with our little balcony and kitchen, everything was very clean, pool was great, parking available, nice breakfast, great location, we felt like home ud83eudd17

hotel, beautiful garden with swimming pool, shower with great water pressure

the second pool on the rooftop was a nice surprise

we didn’t use the pool as we arrived late and left early

the room is nice and big with the pool view

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

they didn’t clean my room once we slept there. the pool was too cold!

there was also a pool but we didn’t use it

great value in bacalar, particularly as it has a pool.

we really liked the pool, the size of the room and the free water at the reception.

service from the staff, the cleanliness and the overall facilities in cluding the pool, the fridge in the lobby and the coffee in the morning were all great

pool staff

pool superb and all the different places to read your books fantastic

the room was spacious and clean, the pool lovely, and the staff genuinely friendly and very helpful

the hotel is very beautiful and has a small pool which we didn't use but looked clean and nice

the hotel itself is beautifully designed, with a relaxing vibe, a lovely pool, and cozy sitting areas that make you want to just stay and unwind

we had a room right in front of a cozy pool which is cleaned every morning

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

great breakfast and within easy walking distance of some great restaurants

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

breakfast was adequate, but the restaurant was inexpensive and you can always get something

of welcoming guests who look for a quiet, tastefully made oasis - the intimacy of the rooms and pool spots (every couple of sun-beds are divided by a batch of flowers and greenery), great

was great about the property, from the pool to the restaurant, i will definitely stay there again

really beautiful hotel with thoughtfully designed rooms and a stunning pool area

the pool is beautiful and excellent breakfast and staff

we had to spend some time at the pool and outdoor spaces which were extremely pleasant

the water didnt work untill say 8-9 am.. pool water was not very clean

pool was gross and needed cleaning and maintenance

nice little and quiet hotel. with huge rooms and nice pool.

i had a ground level room with a terrace/seating area viewing the pool area and it was very peaceful

pool and room, clean and big

staff who helped with recommendations, lovely pool and outdoor kitchen area with everything we needed to cook a simple meal (and hammocks

the property was beautiful, well maintained and the pool was especially lovely.

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

we especially enjoyed the outdoor grill and pool

place is family-owned, is kept clean, and has a nice-sized swimming pool

g cleaning up empty glasses around the pool area and quicker on

most amazing room with private pool… such a comfy bed and loved the outdoor shower

beautifully designed huts with nice lighting and private pool

breakfast was great and access to the pool, although off grounds, was convenient and

thing is the pool area at the back seems a bit neglected and could do with a few touch ups

pool is deliciously refreshing

the pool was heated ud83dude04 in the morning, it can be a little noisy in the room with cars passing

everything was great, but i personally enjoyed the peace in the hotel, and the pool.

the entire architectural design is absolutely stunning. the pool area, the restaurant & bar

and decor were beautiful; staff was great; comfort of bed was perfect; loved the shower; pool was perfect for cooling off