it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

has a nice cold pool to refresh after a long walk

wanted to use the pool, but we needed a swimming cap and flip-flops

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

the pool was amazing and the location too.

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

while we were there the weather was not very warm yet so pool etc

occasionally have bar tender stop by pool and ask guest if they need drink

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

much - the pool was not open, but that was a date issue, as it only opened the weekend after we arrived, so

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

poor breakfast and poor wifi

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi not functioning, no attempt to get it fixed

the staff were friendly and despite the global wifi meltdown checked us in efficiently

swimming pool, staff, nice walk to town

walking the camino..very close to camino. beds comfortable pool open .

location and pool were nice

pool area nice

swimming pool, cleaning, people, breakfast

terrible acoustics in the dining room, like a swimming pool

the building was nice , looks like newly built, the restaurant , the swimming pool sauna .

the spa is just a swimming pool and a sauna , and to access booking is needed and is 20

spa we booked was very good and staff were lovely

the spa was closed due to maintenance and there was no morning yoga

breakfast was just ok. not expansive choice.

breakfast is continental style

was great, bar tender was a little off

had a big balcony with a lovely view of the sea and the neighbourhood quiet time of year, so the bar man in the afternoon spent a lot of time watching movies in between serving us

very good breakfast choice including fresh fruit, cold meats, cheese, croissants etc

only slight negative was lack of shade around the pool.

pool, the rooms

only suggestion for improvement would be a heated pool

great pool and outside bar area

swimming pool as a bonus

spa and pool closed

the top terrace has a great view but still need to maintenance on structures and pool since itn expose to the close beaches

fabulous location for a quiet break. the rooftop pool is tiny but has great views.

amazing view from room nice and quiet nice swimming pool

small, open air swimming pool on the 5th floor

parking space in nearby garage - essential if you have car

activities - the indoor pool was small but warm and great for our kids to play in as it was so quiet there was no-one else

pool are needs a bit of a facelift

the pool area. the location.

indoor pool was way too hot, it was rather a hot tube than a swimming pool

the facilities are very nice with an indoor pool, small gym, an outdoor shower area

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

wifi is either free and extremely slow or paid

near the guggenheim the breakfast was super wifi was fast cause we were there on a sunday, street parking was

excellent wifi

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

chose this hotel for the location and facilities

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive

the pool. i found it uncomfortable and small. same the spa. sorry.

the pool area and facilities are a little small but very clean and great sauna.

big room, good service, clean, lovely plunge pool on roof

pool is very small, only good for a dip to cool down & not enough sun loungers, couldn t get a

the swimming pool was cold.

the roof top pool was much smaller than it looks with a few sun loungers on the small terrace

wished pool was heated

excellent breakfast. excellent staff members.

we had a lovely stay ,dine over in the old town lots of bars and restaurants

very good room service and a comfortable room

cording to the menu) at 5pm and they said they didn't serve until 6pm

the location and the staff were fantastic! i also appreciated that there was room service.

the breakfast was fantastic.

lack of swimming pool but nice little gym

the gym is small but well equipped and it s always super nice to have a steam room

wifi connection was strong and reliable

gym is good

how. you have to use the spa to use the pool

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

the pool could be used without extra charge but ok

pool not open

limited hours for swimming pool and spa

pool was not heated. so water temperature was very cold.

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

skybar & pool a fabulous place to sit after a day of touring about

hotel, great location, lovely room, amazing roof top bar and pool

front of house staff exceptional- well done. dip in the roof top pool - all spotless

the outdoor swimming pool is a real bonus

the pool outdoors was clean

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

think food bought at bar should be allowed to be eaten at pool

the pool area was closed but look nice large space when open and i missed that when booking think it is

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

was spatious with fold down bunks for the kids and comfy beds

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

hotel was good value for money if you travel with kids

interney wifi. .a little erratic.