front of house staff exceptional- well done. dip in the roof top pool - all spotless

skybar & pool a fabulous place to sit after a day of touring about

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

roof top pool a great addition

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

how. you have to use the spa to use the pool

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the basement with no natural

pool not open

limited hours for swimming pool and spa

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

think food bought at bar should be allowed to be eaten at pool

beautiful, nice, clean, amazing swimming pool

the pool area was closed but look nice large space when open and i missed that when booking think it is

the garage was well managed and room service timely and

the complimentary mini bar was a nice touch

lovely places to relax all over the hotel and the service in the bar was also excellent

the terrace bar was a nice oasis

united match in the bar as i am an avid football fan

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

room service, one of our orders was a burger without vegetables and with goat cheese instead of

had room service which was excellent and good value

good if used some more options of tapas at bar without ham.

hotel was good value for money if you travel with kids

euros) and sat in the room enjoying the view

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite early

no coffee machine - only instant coffee gym tiny

in the hotel is gym 24/7 and wellness and spa

we enjoyed self service trust type bar

the roof top pool was much smaller than it looks with a few sun loungers on the small terrace

pool is very small, only good for a dip to cool down & not enough sun loungers, couldn t get a

wished pool was heated

the swimming pool was cold.

outdoor pool was a bonus and great location with lovely restaurants and bars nearby

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

asking 10 eur extra for better quality wifi is exaggerated

wifi is either free and extremely slow or paid

there is a good gym on the roof

was fabulous- the decor was lovely, the pool, sauna and changing rooms were clean and kept well stocked with towels etc

imming pool)

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive

we loved the swimming pool

the swimming pool was not available at the time of our stay.

parking space in nearby garage - essential if you have car

only suggestion for improvement would be a heated pool

the pool is a great addition along with the bar and terrace

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

great pool and outside bar area

everything, staff, location, pool! perfect pit stop before our ferry home

all were fresh and delicious there is an indoor swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

nice swimming pool

it would even have been nicer if there would have been an outdoor pool instead of internal one.

great to have a pool too

fabulous decor, friendly staff, gorgeous views. swimming pool was great too!

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

pool not available, but present on photos

large yard with swimming pool, a lovely view, quiet

pool

modern and very comfortable apartment with 2 decks, beautiful views and great pool

we enjoyed the pool - plenty of sun loungers

we enjoyed walking, cycling, relaxing by the pool and cultural visits to bilbao

beautiful hotel with really nice swimming pool very good breakfasts and a helpful staff

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

much - the pool was not open, but that was a date issue, as it only opened the weekend after we arrived, so

very friendly staff, beautiful location and atmosphere. nice swimming pool.

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

the views from the terrace and pool are what make the hotel exceptional

occasionally have bar tender stop by pool and ask guest if they need drink

large & clean swiming pool

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

beautiful, green location with a lovely pool, amazing rooms

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the spa is just a swimming pool and a sauna , and to access booking is needed and is 20

terrible acoustics in the dining room, like a swimming pool

the building was nice , looks like newly built, the restaurant , the swimming pool sauna .

place will definitely be back lovely service clean delicious breakfast clean spa perfect

great vegan lunches, the spa was wonderful, morning yoga and my kids loved the skate paths

great breakfast, nice host, easy to find.

breakfast was ok, the surrounding was nice if you search clam and nature.

facilities including the jacuzzi and the dry sauna as well as a small little gym

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day