wanted to use the pool, but we needed a swimming cap and flip-flops

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

has a nice cold pool to refresh after a long walk

the pool was amazing and the location too.

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

the views from the terrace and pool are what make the hotel exceptional

occasionally have bar tender stop by pool and ask guest if they need drink

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

everything, staff, location, pool! perfect pit stop before our ferry home

great pool and outside bar area

pool, the rooms

the swimming pool was in big demand as the temperature was in the 30's

beautiful hotel, beautiful pool

the spa is just a swimming pool and a sauna , and to access booking is needed and is 20

the building was nice , looks like newly built, the restaurant , the swimming pool sauna .

terrible acoustics in the dining room, like a swimming pool

great vegan lunches, the spa was wonderful, morning yoga and my kids loved the skate paths

very new and the spa was fantastic, also the location and the atmospher was perfect!ud83eudd73

parking space in nearby garage - essential if you have car

location and pool were nice

swimming pool, staff, nice walk to town

swimming pool, cleaning, people, breakfast

swimming pool

walking the camino..very close to camino. beds comfortable pool open .

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

poor breakfast and poor wifi

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi not functioning, no attempt to get it fixed

the staff were friendly and despite the global wifi meltdown checked us in efficiently

room service does not serve the full menu 24/7

wifi is either free and extremely slow or paid

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked underneath

at is for 2023 absolute joke to pay for wifi)

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

imming pool)

chose this hotel for the location and facilities

the pool area and facilities are a little small but very clean and great sauna.

the service, location, warm pool, cleaning, restaurant

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive

outdoor pool was a bonus and great location with lovely restaurants and bars nearby

the pool is tiny not like in the photo

the roof top pool wasn't as big as i'd hoped but still nice to have it :)

pool is very small, only good for a dip to cool down & not enough sun loungers, couldn t get a

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

i also liked the small breakfast buffet and the dinner i had

didn't have breakfast.

good location. nice bar area. staff friendly.

was great, bar tender was a little off

hotel a short walk from restaurants, bars and shops, staff are so helpful, great breakfast, comfortable well equipped room

the gym could be bigger. prefer a softer bed.

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top quality and

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects that and is a great value to be in the heart of

ada adaptations excellent excellent breakfast location excellent ac working great

location and view honesty bar relaxing

the garage was well managed and room service timely and

great location, great breakfast and great service

the breakfast was expensive

lack of swimming pool but nice little gym

excellent local café around the corner for coffee and breakfast

cost of use the pool disappointing!

pool not open

pay for the pool

limited hours for swimming pool and spa

admission to pool not included

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

location was great for seeing all the sites of interest, hotel clean , beds comfy and rooftop pool a lovely bonus with a great view

front of house staff exceptional- well done. dip in the roof top pool - all spotless

hotel, great location, lovely room, amazing roof top bar and pool

skybar & pool a fabulous place to sit after a day of touring about

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

wifi signal could have been better as it failed at some point, but they said they would look into

i would have liked to be able to make tea in the room and room service.

room service only until 11pm, no ice machine for guests

loved the little play corner for kids in the restaurant where breakfast was served

the pool area was closed but look nice large space when open and i missed that when booking think it is

gym, pool, lobby and room- all was great and service was all perfect

beautiful, nice, clean, amazing swimming pool

the outdoor swimming pool is a real bonus

not enough sunbeds around the pool.

location, pool area

the top terrace has a great view but still need to maintenance on structures and pool since itn expose to the close beaches

fabulous location for a quiet break. the rooftop pool is tiny but has great views.

amazing view from room nice and quiet nice swimming pool

spa and pool closed

came in october but we could imagine in the summer it would be stunning it would be fun using the pool

nice view and swimming pool and very friendly staff

the pool was used and appreciated

swimming pool, lovely hosts speaking english and spanish (and basque

known it was extra, we would have gone to the grocery store and picked up our own supplies as the kitchen was well-equipped

and tranquillity coupled with the scenery was amazing, the children of 17 & 18 appreciated the spa baths which was an extra nice touch after long days of exploring the surrounding region