weird smell in elevator and breakfast options were lacking

was accommodating and allowed for early check in

close to the train station& hot breakfast.

bed was comfortable, room clean and a great breakfast

a quiet location and the breakfast was delicious

pool had not been maintained for quite some time, judging by the green water

one of the best hotels in alton it wasn’t more than i expected (206 +security deposit) love the pool and the leds in it

pool was closed

unfortunately with the pandemic,i wasn’t able to use the gym & pool facilities.ud83dude22

the pool and breakfast my kids loved it

the pool was phenomenal and the staff was very

they did not tell me on the phone that their pool was closed

the pool was not heated as it said it was

i really liked the walk-in showers and the indoor pool.

swimming pool, staff was sweet and amazing with the kiddos as well!

pool not heated

was not notified that the pool was closed until i checked in

booked the property because it had an indoor pool

work the coffee maker had very old dirty distilled water in it the sliding glass doors to the pool don’t open even though front desk lied and told us they would(they were literally all bolted

booked hotel specifically for the pool and we were not notified the pool was not usable

pool was not available

rooms were comfy and clean. pool and hot tub open till 11pm! safe location.

the pool area is super

only recommendation is to adjust the chlorine levels in the pool- they were very high and caused rashes/irritation

decent sized fitness and pool area

no indoor pool. like other quality inn. no bacon or potatoes.

this is luke the third time i went and the pool was down

most of the pool area lights were out

workout center no indoor pool incessant smell of marijuana subpar vending machines highly concerning elevator system (got

there’s a pool and amazing breakfast bar

had to go to front desk for pool towels

loved the pool and hot tub thoe the hot tub could have been hotter.

rooms were great the staff were excellent, the pool was awesome also the hot tub

the pool could use some attention.

the price is amazing! the pool is amazing. staff were great. rooms were clean. we felt safe

beautiful clean pool with easy access to towels

didnt get a chance to try the breakfast we will nexttime and the pool it would be nice to not get hit on constantly by other men while on my honeymoon but you could

pool is closed

pool closed early could have stayed open till posted time

pool

excellent location & value! breakfast was very good and kids enjoyed the pool daily.

we did not swim in the pool so we can't comment on that

pool was very clean & relaxing

my family enjoyed the swimming pool and nearby attractions

nice pool area and clean room.

the pool was heated but not enough for a 4 yr old.

i did not have time to go to the pool. i wish the pool was open earlier than 9

there were real fried eggs for breakfast everything was hot. my grandkids loved the pool.

pool hours

before we checked in, the staff member looked at our 3 small kids and told us the pool was closed

pool was nice and warm location was great

pool was great, friendly staff, breakfast was good too!

pool was too small not deep enough

a shortage on pool towels but understandable because they where booked to capacity that

hot tub, indoor pool, and fitness center were awesome

the pool looked nice though i didn’t have the opportunity to use it

pool water was a bit too cold for march

and the pool was open which is always a wonderful thing

very clean, very nice pool

kids loved the indoor pool

clean, well maintained, good breakfast, nice pool, comfortable rooms.

clean, friendly staff, hot breakfast! enjoyed our stay very much!

the big shower, comfortable bed, extra chairs in room to relax & breakfast eggs were soft & fluffy

the breakfast was horrible! everything else was outstanding!

breakfast was delicious

pool needs updating

pool step is too deep. i had to get manager to get my frien up the steps

unfortunately the pool was not available at the time

no whirl pool/hot tub

the pool was closed and the breakfast was just minimal, but understanding due to being in covid times

clean & up to date nice pool friendly staff

pool area is a little small, and the parking lot is a little tight when they are busy

did not use indoor pool or exercise equipment, but they looked very nice

in the tv screen with my name on it, comfortable beds and the sitting and eating area ,the pool area is warm with enough chairs ,tables and towels , we really enjoy the little details

i wish the pool would have been heated.

the pool is currently

bed, bathroom, the decor, pool, weight room, and breakfast

they have a pool but is not operating. other than that i love this location.

that it ddnt hve a pool

pool not available

nice decor, pool, ample parking and breakfast choices and times were great

the pool and hot tub were nice

pool area was very nice

the pool was very cold and the hot tub was out of

pool/hot tub were not working but the manager gave us compensation for this

the pool was a little run down and could have used a cleaning. no biggie.

pool was clean jacuzzi was clean room was clean it was quiet customer service was excellent

wish the pool was larger. issues with wifi

size of handicap room. and indoor pool

the pool could've been open.

the pool

shuttle service what great, loved the indoor and outdoor pool

the pool and the bed lol

employees were great all the staff the pool area was very clean i was very happy with my stay and will visit again thank

the cleanliness of the rooms. the option of an indoor pool and an outdoor pool was nice.

staff was friendly and helpful, particularly room service staff

ease of access, on site parking that wasn t too pricey. nice gym and pool!

room service was awfully slow

i would have loved the gym, but due to the covid-19 it was not open

location to the airport and 24 hour shuttle service. very nice room!!

priced, clean accommodations, nice pool, friendly staff, no smoking quiet and peaceful

pool was small, but only one other person was in there so no big deal

loved the pool

comfy beds, friendly staff, long hours on pool

very clean and people were friendly. the breakfast was amazing, my kids loved the pool

was never clearly disclosed that this hampton shares a pool and fitness center with the hilton next door

the property was clean. the kids loved the pool. staff were friendly.

there is a hilton adjacent where the pool is, also a bar and restaurant

for the pool you have to go to another hotel and they told us it was closed due to an incident

the pool area wasnt the cleanest and there were kids getting out of the pool and throwing up on the

pool was closed and it wasn't mentioned on the website the only reason why i chose to place was it

the pool closed to early

only thing that i could remotely complain about is the pool

pool and gym

people to rinse off before they get in the go tub or tell them to shower before getting into the pool or

we didn’t realize the pool was getting worked on until after we arrived!

pool wasn't available due to rain with no alternatives offered. f

the room was clean and nice and cool when i walked in and i loved the pool

pool could be cleaner.

was very disappointing to pay that much money and not have a pool when i called

the room was great with a view of the pool

to enter the gym you have to walk through the pool

the pool location, size and set up stunk.

very nice and clean kids loved the pool.

big pool

elevator, pool and breakfast.

pool could have been cleaner the filter wasn't ever running my grandson and his dad, and i were

outdoor pool

proximity to the airport and bandana's restaurant! the pool was clean and available!

the pool

shuttle bus from the airport was quick and easy especially at 12

the breakfast included in the room rate was pretty standard fare (waffles, cereal, scrambled eggs,

early check in was appreciated as we were able to change to attend a funeral

nice clean rooms; good breakfast; great location (near airport)

the staff were very friendly, and the 24-hour shuttle service was very convenient.

pool was closed

on the ceiling and when we woke up in the morning we found ourselves in the entire room and a pool of water the neighboring room was leaking through the floor and soaked our entire room with

no pool is disappointing

wasn't any breakfast

breakfast counter needed attention badly. bathroom

inop spa in the swimming pool area!

the breakfast, the friendly staff, the pool.

pool hours are great

only other issue was pool was out of order 2 of the 3 times we tried to use it and freezing

uldn't keep the kids out of it, lol) and i also love complimentary drinks between

pool water was filthy so we opted not to go swimming and the only dining option for lunch/dinner in

indoor pool

design and pool

absolutely beautiful, 2-story foyer/dining/bar/pool area

the swimming pool in the lobby. who thought that was a good idea?

please do not take your kids there

not an area i would recommend for a family to stay, and they don't have a pool or anything for kids to do once you get back to the hotel

i got complementary breakfast with my stay and coming to the location

the room they lived in cause all we heard all day and night was stomping and running around of kids

have had the fitness center like it was prompted

nice pool area for kids

specifically chose this hotel b/c of the swimming pool

the pool and the setting.

had to pay extra to use pool n front desk people weren't that friendly

appetize a pool that was not available

very peaceful and quiet, had a nice outdoor pool that my kids and grand kids enjoyed immensely

that the pool was outside.

inside pool…

i like the hotel just the inside pool should've been open.

- safe location, quiet room, comfortable, pleasant staff, hot coffee, good breakfast, outdoor pool was nice, steady wifi

wish pool was open

phone in room did not work, stingy breakfast, no pool access

pool a little small

everything was very clean and room smells nice! swimming pool was awesome...

the pool should be bigger.

the pool was not available at this time.

clean, comfortable, great staff, gym, pool, breakfast

they have an indoor pool and workout room

it wasn't outrageous but still a little steep for not having free breakfast or an open pool

the pool was clean and towels were provided

breakfast offerings were nice

the pet fee was double when checking in.

- our flight was delayed, so late arrival

very clean and modern updates- lots of choices for the breakfast

breakfast ahead of time and it was all sacked up when we got it

the pool area was perfect

i liked the free happy hour. the pool was nice.

the staff was very friendly and accommodating. the pool was open early, allowing extra swimming.

the pool was nasty and had a weird smell. it looks as though it needs a good cleaning.

even in this pandemic they had happy hour, food, and the pool was open

pool is small

was surprised we didn’t have a mini fridge. was disappointed the pool wasn’t in operation.

because of the lack of staff due to covid-19 the pool, exercise room, and bistro are closed.

the cafe, gym and the pool area were all closed

the pool was closed. the exercise room was closed

pool water was too cold

really appreciate the staff turning down the radio in the pool area for me

the location, the nice size pool, the decent size of the rooms.

pool, breakfast was awesome, staff very helpful.

the smell of chlorine from the pool was strong.

the pool is amazing

pool and restaurants

ol was great, too!)

pool was beautiful

wonderful from stepping inside, movie theater was great, pool was so nice n clean.

the lounge was comfortable, and the open pool area was perfect

shared full kitchen worked very well for us with free coffee and fruit on weekends

i enjoyed the kitchen for a moment

liked that it had a kitchen and a coffee maker and small refrigerator in the room, plus free garage parking

the shared kitchen space is extensive and allows one to prepare almost any meal

from the pool to our room

everything was amazing! the pool, the facilities, the food, the beds!

customer service was above and beyond the norm, loved the room as well as pool and spa

we enjoyed the amazing views from the pool

had an amazing view of the city with a roof top pool! the restaurant was lovely!

breakfast was awesome . loved the nice pool and comfortable beds

drinking fountain in the swimming pool area barely had water flow

wish it would have had an indoor pool and a hot tub, but i should have looked more closely at the accommodations before booking

pool closes.

i hate to nitpick but it'd be nice if the pool was fixed. the listing did advertise a pool.

pool was small and cold

the pool was freezing cold!

pool was closed for repairs

the pool was not heated

the pool !!

water in indoor pool to be warmer and less chlorine.

i didn’t get to swim in the pool got back to the hotel to late.

no bar or no pool

the pool was clean, but very cold for indoor pool

pool closed

helpful front desk; location; help in accommodating my 1:30 pm check in; warm pool; small handy kitchen

the only thing we didn t like was how cold the pool was. it felt like an ice bath.

since the pool was not open, they also had a shuttle take us to their sister hotel down the street so we

staff was spectacular, the hotel was really nice, the kids loved the pool

pool was small

art!!! pool and hot tub.

the rooms are spacious and clean, you have access to a gym and pool that are outstanding

food, art, pool/sauna, wonderful details

from the stunning artwork, large pool and hot tub and delicious food and drink, this was our family's favorite hotel experience,

swimming pool and spa amazing

we enjoyed the gym facilities and there was a good selection for the breakfast

the gym could be better equipped.

soda fountain till 10pm, a swimming/gym area, breakfast and some snacks in the late afternoon

the gym had very old machines that were pretty dirty

of the rooms face an indoor enclosed area with the pool, gym, and food and drinks

pool is small, but nice

my room was spacious and the pool and jacuzzi

swimming pool

chlorine level at the pool seemed high, but maybe it s needed?!

pool definitely had to many chemicals in it as it was almost hard to breath when you walked into

the pool was a little chilly but so great - perfect for playing with my kiddo

we had a quick overnight stay and didn't use the pool, gym or bar at the hotel

because of the bar on the second floor but wish i had had more time to use the amazing salt water pool and wished their hours were extended thru the week for that

pool table access 24/7

the staff was very kind and accommodating. check-in was a breeze. nice pool and workout areas.

the chlorine in the pool was way too high and the water was murky

pool and hot tub were very unkept

how early the pool closed .

hotel had everything i was looking for: free breakfast, free parking, pool and hot tub, close proximity to downtown

breakfast and pool

pool

the staff, breakfast & swimming pool

breakfast was delish and friendly staff. front desk was super helpful! pool feel great!

the stay, everything was perfect, from the amazing staff, to our clean room, the swimming pool and awesome breakfast, our only issue was corrected within minutes

pool

the pool

the pool was cold with a few warm spots. would have preferred warmer water overall.

architecture, historical building, pool

the light show was amazing, the pool area was nice and the beds were sooo comfortable

that there was no inside pool. not a necessity, but would have been an added bonus.