king guest room was beautiful and comfortable the lobby was amazing there is a bar and outdoor campfire overseeing ny

the reception is on the 6th floor and so is a bar with a lovely view

live the view and that i can bring my fur kids

drinks in the bar are expensive

we arrived around 10pm and couldn't have been more stunned by the view from the bar patio

facilities in great conditions. great room. great gym

wasn’t ready on arrival after scheduled check in time, had to wait in lobby with kids for 2 hrs

the rooftop bar menu was also uninspiring

breakfast, lounge/bar area, room and location. the staff were absolutely great!

most of laundry applies wasn't work

i very much enjoyed the spa and the food was ok for the price

do not even try the mini bar food

kids under 18 can’t use the facilities

modern, yet comfortable great gym

only bar and restaurant at the hotel were closed saturday night for a private event which was

clean and the rooftop bar was spectacular

- breakfast restaurant with good food, but again very slow service, staff hardly know what they are

roof top bar and wonderful staff

the pool (way too small and packed) and the roof bar / restaurant staff was not so friendly

really do have a great team and it makes for a good feeling whether you stay or just visit the bar or restaurant

clean and comfortable room. bar lounge in the facility was very decent.

gym was really good

wifi connection was good

great bar and gym facilities

shower, decent room, reliable wifi, comfortable bed, shampoo and conditioner provided in the

me n my 2 kids

the rooms are so clean and the kids liked it so much

slow wifi

loved the late checkout and i was accommodated with an early check in for a few dollars extra

location, laundry available, nice stuff

the reason is that the gym and the hallway were both cool with working air conditioning, while our room was like a sauna

terrific gym

small gym for use, and outdoor seating

the small gym had one stepper, which was out of order

the room was cozy and the bathroom was nice. i loved the spa and gym area.

i called to ask if there was a pet fee and was told no and they were dog friendly

tiny thing: i used to love this hotel because it was dog friendly without a pet fee

staff worked with me on extra pet charges they used to not have and waived the pet fee.

nice staff, good gym, cool bar upstairs

comfortable, clean, the gym is nice and 24hs, good staff

fitness center is top notch

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful (-)the food is horrible. the room service is subpar. (-) the room service menu had excessive prices

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

best coffee right in the hotel and a really cool bar on the 4th floor (did not know you could request a fridge until the end of our stay) as we took items out of mini bar to store our refrigerated goods (if you move the items, it is automatically charged to your (+) on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just great

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

check in is at a computer and the lobby area which is small is given over to a coffee bar/wine bar at night

and apparently you can use the local gym which has a pool

one hour later check out is offered, even with a late check out package offering for $$$, this was generous

the coffee shop turn bar at night was much needed

fun to have the coffee bar in the lobby

the excuse was there was a lot of room service but other tables got food and left when they ordered after us

location and gym

coffee bar in room with nespressso machine made the morning start great, nice shower

the bar is a bit small and food selection limited.

new gym, location, great service

hotel was very helpful with early check-in and even asked us if we needed late check out

was super accommodating to our early check in and late check out so we wouldn’t have to store our luggage up the street due to our flights

great staff , i called them for late check out and they did

the layout of the gym could be a bit better, but the equipment is great

left luggage facility - although it didn't affect our party as they gave us a late check out

check in staff were friendly and were kind enough to allow early check in

this turns out to be a bar where you obviously can’t bring the teenage kids

the location is phenomenal and it is close to times square, broadway, and bells kitchen

near hell’s kitchen restaurants and bars

grateful to get an early check in, so we could’ve on our way

the bar was a great time

the gym was great and the facilities were excellent

rooms, central location complimentary late check out until 1

location great, gym great, bedroom and view great, good overall vibe.

also we did a late check out and there was no charge to stay 2 hours late as long as we leave before 1:00

location was good. price was good. gym was pretty good. free breakfast is always nice.

the gym was in the basement so no windows or any sunlight or any fresh air

great gym

the breakfast was good taking into account the price

has nice breakfast, nice gym, and the rooms appear clean and comfy

door in the corridor is not super insulated, so you can hear the noise and kids running through the corridor in the morning if you are a light sleeper

that there wasn't 24 hour room service.

view of the city and the front desk made sure the kids got a view near the top floor which made their

arrived at 8 am after a red eye from west coast - many thnks for the early check in, it had been a difficult trip and that made all the difference

we were offered another room but, the kids were already asleep and we were so tired, did not feel like moving

of covid 19, there was nu husky puppy, so kids a little dissapointed

different, trendy, colourfull, kidsfriendly

our anniversary the day we checked in and they arranged a bottle of wine and a nice note from our kids

who checked us in was very nice and waived a pet fee, which otherwise would have been atrocious

bin emptying or towel change) but if you ask at reception, the staff will oblige

they did not have free breakfast

nothing really....maybe breakfast.

accommodating an early check in and looked after bags on check out

i didn't use the gym but i saw it in a big room downstairs

size of the room, 2 adults and 2 kids and we were latterly on top of each other

the amazing guys at the front desk, the guys at the entrance, the staff at the restaurant and bar and housekeepers as well

loved the breakfast buffet, specifically the manager of the restaurant, mauricio

too small too many school kids breakfast room too busy, didn’t have breakfast at the hotel any of the days during the stay

small rooms, location outside was nasty, happy hour snacks were gone in 15 minutes by all of the kids and they wouldn't bring more out

early check in - very nice staff; quiet room and location even though not far from times square

well appointed room, fantastic staff, good gym, and free breakfast is a useful inclusion.

nice breakfast gym friendly staff

really kind of destroyed everything that was down there and there was a lot of families with kids so they made a complete mess out of everything and i felt really bad for the staff

the breakfast is good, and the location

one thing that could be better is the breakfast, i wish there were healthier options, but it was delicious

clean room s and an up to date gym

because of that we had to re pack two suitcases along with our kids and son in wheelchair

room was big. staff were super friendly. breakfast big and delicious. close to the subway.

never felt unsafe but probably not wonderful for kids

gym was convenient, and we appreciated having access to the laundry machine and dryer

the location, very clean hotel, nice lobby, friendly staff, nice gym and a good restaurant with good food and drinks

we had to pay for breakfast $25 each adult and $12 for kids.

i felt silly having to call room service for a fresh towel so late at night

the man looking after the breakfast area was very helpful and had a lovely, friendly manner, but most of all, he kept it

i know there are negative reviews about the breakfast area but we found no problems.

poor wifi connection for one of us; no problem for the other

wifi signal is good even tough need to register everyday one more time

great waiter

lunch at the standard grill

st french toast i ve ever had) room service for dinner

room service fees were a little high and, although the lift was super cool, for people like me who

plus we can enjoy dinner with kids and then let them walk back whilst we carry on with after dinner aperitifs

you're traveling with kids, just be aware that the hotel has a club and that there is definitely a nightlife scene after

would have liked a more traditional restaurant and bar when we didn't feel like venturing out

staff, clean rooms, speedy elevators, great common area with large screen tv, nice restaurant and bar and cool room amenities including wo area in each room

gym in room

the bar and shower.

great gym- 2 working peloton bikes, location great for us, comfy rooms and good amenities

room service was priced fairly and the food was delicious

the gym

breakfast was at a restaurant down the street

breakfast not included (but seems to be the norm for hotels in this range) but angelina bakery is a

ordered for 2, though reservation was for 4 - too small a room for 4 adults; can fit 2 adults + 2 kids

one very friendly and helpful and polite breakfast was good but people working make even better, every single one , all hard friendly

clean, good service and the breakfast was very good.

5 minutes to times square, rich breakfast, nice gym and really good mattress.

they allowed us for late check out

friendly staff , always smiling and very accomodating esp keren who gave us a late check out

at bar for yogurt could have been a little better

perfect for a family with 3 kids

the kitchen staff were very generous and kid friendly, they offered my 2 kids cereal, even after closing kitchen

staff was so helpful and breakfast was good

hotel employee at the bar was amazing

a laundry room and a gym in the basement

gym is in the floor immediately below the lobby and if youre in the lobby you can look down through

the guest laundry was an added bonus that was very

the breakfast was phenomenal and the staff were amazing

a laundry room and a gym in the basement

dealing is with horrible attitude, as i requested a bit of extend and late check out since my flight is late and my kid is having a fever and not feeling well, but they

i hope the bar is available at night time

great location. warm comfortable rooms. great bed. great housekeeping. laundry facility a bonus.

of room, fridge in room, gym was well equipped with good equipment, headphones, water, towels, decor was nicely

but should mention, hotel bar prices too expensive and not advertised on the board/menu

had a city view room very nice, i like having the kitchen area in my room to warm up food during my stay

gave us early check in and late check out free of charge

great breakfast. adequate gym facilities. very clean.

gym still isn't open and they had a to go box for breakfast but i guess it's better than nothing it

offers free breakfast and have gym on site, and

only thing the top view was closed for kids at night..didn't get my baby to see the night view.

room was small extra charge for early check in for ready room

room service options that have all but disappeared in this new age, were back

wifi was a hassle i was charged different rates for the same room and this was not communicated to

early check in

subway station just outside the door, and mcdonald's for breakfast just across the street

stayed at the hotel one night during a 10-day trip to new york just to show our kids the feeling of the city that never sleeps

i did not try any breakfast from the hotel but i believe there was a starbucks inside and a cafe attached to the

there was no fridge or coffee maker or laundry bag

larger room for an adult with 3 kids

great location, very convenient. friendly staff. rooftop bar with amazing views.

early check in and late check out possibilities

also, we got there super early before check in, around 11am they told us to come back in an hour to check if a room was

they held our luggage for early check in and late check out

gym needed some attention

the downstairs bar was happening. we loved the ambiance

the roof top bar was a great place to hang out and the room we had was very roomy and the view of the empire

apart from 10-12pm it's an adults only (21+) thing with loud music and a bar

would have liked the pool available until 10pm instead of 8pm for an after dinner dip.

hotel has many places for drinks, breakfast, lunch, brunch and having dinner

location in the basement for the gym and definitely great effort to make it nice with free water and nice

also i wish that the room service wasn't only from tao because i don't want asian food every day

gym, lack of a bar inside the hotel

small rooms staff was recluse no gym

comfortable room, lovely bathroom and shower, great quality toiletries provided, loaded snack bar and fridge

, location is prime, has a gym and rooftop to sit at (bar to come), i like that it wasn’t a huge hotel so it’s very

friend reception and bar staff with a warm welcome

roof terrace was awesome, only, the bar was not open to serve

anyone who wants to have a quiet stay but also wants to be a quick walk or train ride away from bars, clubs, and restaurants- it’s the perfect place for anyone who frequents the west village

finally, the gym needs a cable machine, as for now it has the minimum weights and cardio equipment

gym facilities were a bit limited (but i don't think many people used the gym.)

the gym is 24 hours and is really nice

free breakfast

all food was covered at the breakfast

breakfast at the hotel included with the price of the room is great

they extended us a complimentary early check in which we really appreciated

early check in isn't available for 3rd party booking sites. room was humid.

had complimentary early check in and luggage storage while we were out in the city before and after check

staffs area also super friendly and helpful with tips around the hotel and bag storage and late check out

i was also able to check in really late and really liked the late check out

amazing hotel! my kids loved the pool! beds are super-comfortable.

wifi internet broke at some point, it took support half a day to fix it

excellent location staff very friendly beautiful rooftop pool views of the city

rooftop heated swimming pool is an absolute plus for kids

gym too small and stuffy, no access to the 'club room' that was always empty and 'reserved'

it is unpleasant especially if you are with the kids

excellent breakfast

phone lines need to fixed as we tried calling for a late check out to the front desk

i came down for breakfast when it was very busy

you can use theirs bikes and a little gym too

kids in the bar area.

on top of that, the sofa bed for the kids was barely usable and far from comfortable

the kids had taken several items off to look at them and hadn t put them back

was very welcoming and danny helped make this a convenient experience and provided us a with a late check out when we needed it

pillows, lame fee for laundry that you won't use and a $25 fee for food that you have to use - also front desk are

drinks in the bar were expensive.

but the most thing i do like every one working there i was have aproblem with my flight with my kids and came very early morning they let me ckeck in very early my little son is changed the

room was large they accommodated an early check in location

but the most thing i do like every one working there i was have aproblem with my flight with my kids and came very early morning they let me ckeck in very early my little son is changed the

- comfortable, with an excellent king bed

bed was comfy, room was clean & big enough, gym & city kitchen was ace. ice machine & water

there is a decent size gym to do your workouts

elevator system worked well and the bar inside has live music some nights

location and the food and bar area

gym room is nice

room service is very poor

the lobby area and bar are light, airy and welcoming and finished to a high standard

room service food over priced and poor selection.

no gym, no bad, no restaurant, no food, no snacks, no vending machines

accommodating, but no room service

the rooftop bar albeit expensive is worth a

loved the coziness of the room, window views, and coffee in the mornings in a beautiful bar room on the second floor

the rooftop bar is also very nice and convenient

great location, clean and cozy rooms. good restaurant and bar on the hotel. good price for ny.

bar on the second floor has a great back room for guest to hang out at along with two patios that

bar on property is great and the restaurant gave us both amazing food and service

we loved the lobby bar and the cafe chelsea

unfortunately, fitness center was not completed but a guest pass was provided for nearby club

we booked it because of the history, (just kids, sid & nancy etc) but had no idea it had been recently renovated, we were pleasantly surprised

i also visited the spa for a treatment and would live on that rooftop spa if i could - excellent services and

is a great place to stay when visiting new york city plus it has free parking

we told the staff we prefer no room service during the couple days we stayed, however they came by every day

big parking garage

hotel bar

parking is bit confusing, kind of hard to get to.

bar closed and no bike in gym will

hotel was not noisy at all even with a fun bar in lobby but you can hear the hallway and presumably they can hear you

jackie at check-in and abdul at the bar were both fantastic as were the other staff we interacted with

localitation and the gym!!

the lobby, the gym and the general looks and feel of the hotel. personell was also good

limited fitness center with missing weights

breakfast could have had more options

fitness center closed and used for storage

my kids loved breakfast especially the

no crowd on the fitness room, which was only reason traffic to laundry room was tolerable

the pool is a huge plus for the kids

room service is not available

kids had a

they were able to accommodate for early check in.

the rooftop bar is a beautiful place for sunset drinks anenviews of the city

the cost for laundry was unreal - i found a laundromat on w 49th street

we travelled with the kids, already booked months ago, and asked for connecting rooms or rooms nearby to each other

lack of explanation as to hotel amenities (gym, laundry, airport transfers etc, the compendium on the tv only had information related to the

it would have been nice if a free light breakfast was included.

the location is great! broadway plays and good activities for kids are within walking distance