the bar is a bit small and food selection limited.

communication from room service staff was lacking, delay in order and one not received.

there was no room service.

their slogan whatever whenever obviously doesn t apply to room service requests

room service did not visit my room at all not even to make my bed.

expensive for what you get, the peleton s in the gym didn t work, the laundry benefit was great but 4 items is not enough for two people in a room especially if one is

very nice gym with free laundry service

we requested an early check in because we arrived on a red eye

amazing hotel, great rooms, excellent location. rooftop bar is the best one in the area.

room service service check in & out fast and friendly amazing gym views everything is

fun to have the coffee bar in the lobby

love the coffee bar in the lobby

check in is at a computer and the lobby area which is small is given over to a coffee bar/wine bar at night

one hour later check out is offered, even with a late check out package offering for $$$, this was generous

we had a lovey view out to the street and over the bar area downstairs

wifi was not working in my room.

really liked our room the style, view, great shower, and space for my husband and i and our two kids

amazing hotel! my kids loved the pool! beds are super-comfortable.

from front desk, doorman to room service

the gym in small and in the basement so not very motivating

reopen their restaurant with outdoor dinning, inside patio, a club in the basement and a rooftop bar with pool, honestly i can’t wait to come back and see this place again

roof top bar and wonderful staff

didn't eat breakfast

the pool (way too small and packed) and the roof bar / restaurant staff was not so friendly

really do have a great team and it makes for a good feeling whether you stay or just visit the bar or restaurant

better not with kids

each evening saw us have to fight our way through scores of partying adults which was unwelcoming at best and intimidating at worst

weather was beautiful and we came for the pool - it was great

our 1st get-a-way from sf, ca to nyc escaping from our hustle & bustle of kids, work etc

the room was supposed to be for 3 adults and 2 kids, but had only 2 towels, no body wash, the bathroom door had no lock and had a

great breakfast, great location, stuff was great and they allowed us late check out

breakfast small room if we were two no room service lunch time

room to be not accessible - all chairs were actually high bar chairs, that are hard to climb for kids/short people, and those with mobility issues

wifi did not meet expectations (it often disconnected and it took long to open pages) (+) complimentary breakfast and free wifi made us feel truly welcome (-)the wifi wasn t great, it was hard working the whole day from there (+) effective a/c even on a very hot day, and effective free wifi - i was able to have video conferences on my laptop through a hotspot on my phone connected to (+) staff was very nice, the room is great and there's a good work desk + amazing wifi (+)central location, beautiful interior, nice staff, wifi worked perfectly

restaurants and bar within hotel were very popular saturday night

room service for dinner

i very much enjoyed the spa and the food was ok for the price

attention given to my puppy, the spacious rooms, the room service was amazing one of the best food and drinks i have had and the location is perfect

great location great spa and fitness facility

the fact that kids can't use the pool at all

we arrived very early and they accommodated us for an early check in with no problem

friend reception and bar staff with a warm welcome

bonus for having a gym

didn't end up using the 24-hour amenities like the coffee bar service or gym, but those were definitely nice perks that came with the stay

also early check in is $100 regardless of whether or not there's a room available anyway, not a huge fan

i enjoyed everything, from the food to the pool.

the gym facilities and swimming pool. bonus was the location of the hotel.

the hallways and laundry are are dirty but i understand the hotel just opened up after 16 months so they are short

i did not like that it was 8 pm and the other guest had their kids playing in the hall

had free wifi but also one you could pay for

breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as

fitness center is top notch

best coffee right in the hotel and a really cool bar on the 4th floor (did not know you could request a fridge until the end of our stay) as we took items out of mini bar to store our refrigerated goods (if you move the items, it is automatically charged to your (+) on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just great

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful (-)the food is horrible. the room service is subpar. (-) the room service menu had excessive prices

i also used the dry cleaning service which they have express service and delivery the laundry to your room

the rooms are so clean and the kids liked it so much

gym was closed due to maintenance, however the receptionist offered to visit the gym of another

everyone was really nice and helpful especially when it came to the signing up for the paid wifi

i called ahead of time and asked for early check in and joked around to give me the best view

it was an added surprise that the hotel had a bar, restaurant, and room service

gym is really nice and the location made it easy to go everywhere in manhattan

stayed there for a trade show and since it was my kids' spring break, my husband and 2 teenage sons came along as well

stayed there for a trade show and since it was my kids' spring break, my husband and 2 teenage sons came along as well

great bar and gym facilities

the staff to refill the mini bar if they are a bit pushy during morning hours.

the staff were so helpful and very friendly, the bar was a very happening place

spa experience was sensational, and as always the room was well appointed, quiet, had fabulous

); super-friendly staff; the art on the walls; the bar and cocktails; the authenticity of all the fixtures and fittings; the residents and their dogs;

bar on property is great and the restaurant gave us both amazing food and service

the location staff smiley and friendly gym on site liked the open air seating cookies in the

location is very nice,but no laundry no parking,maybe that’s nyc.

the door from the bedroom to the spa bath was open; you could see whoever was in the bathroom going to the bathroom

there was a lot of kids playing around the building and slamming doors

king bed with spa tub was a great room

facility, helpful staff, nice pool big indoor pool and gym, hot tub

could offer room service from restaurant thats located in the hotel, should have menus in room for customers

we all loved the pool and gym which opened at 5am, perfect for brits on confused time zones

i needed a ginger ale and had to pay $4 for a single glass of ginger ale from the bar because the onsite gift shop was closed at the time i checked in

bartender at the bar in the lobby is wonderful: he makes the best martinis

the bar/breakfast area upstairs is superb and great working location if needed during the day

the location, room, and breakfast! though small, they also have a nice gym.

gym facilities were great, the breakfast was brilliant (great idea to have takeaway cups), staff

location, really comfortable beds, modern rooms, good gym, breakfast included, friendly

breakfast was good, had a variety of foods to suit all

rooms are great, view from rooftop bar is awesome

there is a small gym which is good enough for a quick all over body workout access 24/7 and immaculately clean

nice cafe/restaurant and room service

option of room service

due to covid restrictions, there was no room service

style room size is good ping-pong for kids

breaksfast was really good and healthy, the gym facilities was excellent (spinning bikes and for those who’d like a class online, it is

super clean hotel. kids loved the game room.

bar area was great too

nice breakfast, nice room and very nice gym

laundry facilities onsite was convenient

too small too many school kids breakfast room too busy, didn’t have breakfast at the hotel any of the days during the stay

i love the friendly staff and the gym you provide. please keep the high quality service

we were provided an early check in and also given a new room due to air conditioning issues in our first room

were able to have an early check in, closed to time square and the subways

comp breakfast was great, room was great, gym was perfect

who were absolutely perfect, to the clean and spotless comfortable room and bathroom, to the breakfast, more than enough to round for everyone unlike someone who wrote differently, the

small rooms, location outside was nasty, happy hour snacks were gone in 15 minutes by all of the kids and they wouldn't bring more out

breakfast was amazing fantastic choices . the reception area and the staff were very welcoming .

friendly and helpful staff breakfast buffet location

staff were excellent - nice bar and restaurant

after we checked in, we went to the bar and chatted it up with the bartender who was super friendly with easy conversation- plus great

the daily credit offered for the restaurant/bar and mini-bar was a nice surprise

a couple staying on one side and they always woke me up talking, and then on the other side some kids were in the room, screaming the whole time they were conscious so that wasn't enjoyable at all

and continuing alarm, with no explanation after transatlantic flight were scary and frightened kids

our anniversary the day we checked in and they arranged a bottle of wine and a nice note from our kids

of covid 19, there was nu husky puppy, so kids a little dissapointed

different, trendy, colourfull, kidsfriendly

also, there could be more options on the room service menu

we were sent to complimentary breakfast while we waited for a room to ready, and were able to get into the room after finishing

excellent location and service. very convenient with kids.

was nice having the restaurant downstairs although we did order room service from them one night and it took forever to get our food, well over an hour

room service and the in-house restaurant had limited to no vegan/vegetarian options

we were upgraded when we did early check in and that was appreciated as well

placed an order for room service the first night i arrived

staff at check in, restaurants, bar tenders and information desk were all friendly and helpful

the breakfast was terrific. a great stay right by penn station!

there is museum, computer room and gym in the basement

very clean! and daily room service to clean up and provide new towels

loved exactly everything, the staff is exceptional, the bar has an exciting cocktail bar and the dishes are of the best quality

that was placed which was returned but deducted off of $150 tourism charge which included premium wifi, 2xbottles of water & $10 drink/meal token to use at the restaurant/bar

gym had limited equipment

great lobby and bar as well as clean larger rooms for nyc

beautiful bar and restaurant

room service was very expensive for what we received and is slow

onsite gym and restaurants

gym facilities were adequate for a quick workout

room service took a lot longer than expected

great location, breakfast was a plus, hotel cleanliness is outstanding.

location, amenities & free hot breakfast.

to subway and was great that it had free breakfast

good energy nice staff especially the girl in the morning perfect breakfast location big room

breakfast fit a variety of tastes

small gym for use, and outdoor seating

the small gym had one stepper, which was out of order

the room was cozy and the bathroom was nice. i loved the spa and gym area.

the reason is that the gym and the hallway were both cool with working air conditioning, while our room was like a sauna

terrific gym

she permitted an early check in and late check out ~ which made it so that we truly enjoyed our stay at cassa

was super accommodating to our early check in and late check out so we wouldn’t have to store our luggage up the street due to

i didn’t get lucky with late check out, and there is no luggage storage option, so had to figure out where to store my

the rooftop had amazing views and the gym was very well equipped

a decent gym for what you would need on holiday

did some laundry and there was an odour which we passed onto the staff, possibly a drainage problem

understand why they need to have coin operated laundry and dryer

there's coin operated laundry, which i found helpful

paying for wifi

only downside was the additional service charge that was added to bills in the restaurant / bar when ordering food which was disappointing on top of the tax and suggested

accommodations such as private cars to pick you up/drop you off at the hotel (car seats as well), late check out; early check in

rooms, central location complimentary late check out until 1

great location. friendly staff. clean rooms along with the gym

30pm, i was surprised when we were offered an extra hour late check out for another $50

they charged us for late check out even though we checked out on time but that was fixed

the gym and laundry facilities just great

isn't too pleasant, especially with kids

rooms were pretty spacious with a small kitchenette, which was appreciated

amenities - laundry service (extra fees) available and useful, gym, rooftop area at 22nd floor with nice view

the breakfast was phenomenal and the staff were amazing

they don't have laundry facilities so you will need to go laundromat.

laundry is nearby and a great mexican (small) restaurant was across the street - taqueria diana

maybe could bring more machines into the gym :))

the air in the gym is still and musty.

breakfast was the best breakfast it was very clean and nice

they also have a small gym, which is nice to have for quick workouts

gym, it was too small

breakfast was exactly what you needed, a few pastries, coffee, yogurts, fruit

breakfast could have been a lot better

perfect location,early check in, lovely staff and clean room. good value for money.

we seen somebody running up and down the corridor naked which was very disturbing for my young kids

fantastic location and very helpful friendly staff, the roof top bar was wonderful

great location, very convenient. friendly staff. rooftop bar with amazing views.

central location, as a family group with kids we were shocked by the amount of drug users and sellers on the streets surrounding the hotel

location, early check in, late check out, friendly staff

dealing is with horrible attitude, as i requested a bit of extend and late check out since my flight is late and my kid is having a fever and not feeling well, but they

location and size of room and bathroom. gym is really good too.

who was bartender/wait person at the bar on friday night was so very nice, friendly and pleasant

when i called the front desk to inquire about laundry, they answered on the first ring and

they had a laundry where we could do our washing and there was a starbucks downstairs.

staff was helpful, wifi connection worked well

the room service can be better

poor wifi connection for one of us; no problem for the other

great waiter

overall satisfactory good location fair breakfast and wifi

to have free breakfast ud83eudd5e will be nice

gym is closed for renovation

we didn t opt for the breakfast as we knew they d be plenty of nice cafes within a few minutes walk

d the continental buffet) was just fine but a little pricey for what you get

nice to have small gym that was free to use

pet friendly and pet fee is very cheap compare to other hotels in new york.

they gave us early check in by 1 hr which is

location. easy to get in and out the hotel, pretty good gym for a hotel. good room service

thing

room service was fast, and the food was great

who checked us in was very nice and waived a pet fee, which otherwise would have been atrocious

the room is spacious, clean has a mini kitchen with a refrigerator, stove, and cabinets

we particularly liked the lack of room service unless you asked for it

no breakfast. wifi was not very fast either. those are not deal breakers by any means.

also has a gym and a laundry room with several large washing machines and dryers

because of that we had to re pack two suitcases along with our kids and son in wheelchair

those things are required when you travel with kids

we couldn t sit for breakfast or use the gym!

no room service available. the equipment in the rooms are old.

room service was not available due to covid

the cafe gym and staff were friendly

oto) bar areas great also

wish they had better breakfast option and it would have been nice to order food for room service around the clock opposed to only dinner

in room which is usually standard at this level and price range went for us open and tv since wifi signal did not have a good feed of espn so could not watch matches in room had to go on my

no room service ;)

door in the corridor is not super insulated, so you can hear the noise and kids running through the corridor in the morning if you are a light sleeper

breakfast options limited, location a bit shady, not clean around the area, not recommended for kids, rooms small

that there wasn't 24 hour room service.

gym was good

the only thing that disappoints me is i can never get early check in

we did not eat at the restaurant, but the bar was great and the bartenders were super friendly

breakfast was nice and generous

nice bar and food on property, but also good restaurants close in the neighborhood

staff, great atmosphere, really well located, having breakfast included was really convenient

love the breakfast

the immediate surrounding area isn't great for young kids.

they allowed us for late check out

friendly staff, offered early check in and late check out

laundry service was not reliable

short staff barely any laundry and i had to vacuum my own floor

there was also a small gym on the rooftop with a view of the city

the shelf above the laundry machine was a bit dirty

room was sizeable with two large beds and a separate kitchen area with breakfast bar

is a self-serve laundry in the cellar level, but it has no chairs so i had to sit on the floor

i love the gym and working out overlooking the empire state building

gave us early check in and late check out free of charge

staff,rooms ,bed lobby,upstairs hallway, elevator, gym lobby sheets ,towels and price everything about them is the best there

they had a wonderful size kitchenette

i arrived at 11.30 n my check in time was 3 pm ( no early check in )

gave us early check in and late check out free of charge

the rooftop bar, for hotel guests only, was absolutely beautiful

spa folks very friendly

amazing rooms and spa and gym. lovely staff. good location

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

amazing rooms and spa and gym. lovely staff. good location

going again without kids soon and will book here again

nothing to like in this hotel, stinking rooms and cramped gym with no equipments

wifi was a little dodgy

location excellent. clean, comfortable, and nice bathroom and shower. good gym.

very comfy beds. perfect location. free wifi. free breakfast

don’t allow kids to use spa, no swimming pool in winter. only one robe per room

suites have a beautiful view, the staff is extremely accommodating & friendly, there s a spa

pool and gym are good too

the spa is the best

it was wuth little kids that just wanted to sleep late at night