the bar front door below our room banged every time someone used it.

cosy bar with roaring log fire and good beer was very welcome after a long drive

the paella night that was being done that night, meet a few locals and stayed on to the wee hours bar staff - tracey was awesome allowing us to try

was the lack of a spare toilet roll in the en suite, would have saved us having to go down to the bar to ask for one

was small but cosy, great atmosphere in the bar area and fantastic food

breakfast was excellent , location fabulous

tasty freshly cooked breakfast

decent restaurant and a proper breakfast was included in the price

view of the river a spacious room bar and beer good lovely staff outdoor tables parking good

breakfast was superb , staff were very attentive and polite.

access off / on the motorway free parking and next to a number of amenities that sold food /

spacious ensuite room, entirely up to days inns standard, and easy parking outside

i paid an extra 10 for a late check out until 1pm

we did manage to use the ev charger which was just outside before the power cut

close to amenities for food and free parking too

car parking - plenty of capacity however very small spaces difficult to get out of the car once parked-

hotel is located in a quiet area which we liked,had a lovely room over looking the golf course and it was lovely to have windows that open and the room was very clean

room service was quick and our dessert was delicious

we had a queen balcony room and we absolutely loved it definitely booking again soon, the spa/pool was also very relaxing and clean, we got in both days for few hours each time

/ including pleasant and obliging staff / excellent breakfast / love the pool and steam

convenient location close to m5, plenty of free parking space, friendly attentive staff, good food, nice room, great breakfast options

staff who were accommodating, large rooms, good location with free parking, lovely food, little touches in the room

you can't fault it from the excellent staff, cleanliness, incredible large room to the breakfast

barry was the perfect host and all of his staff were very hardworking, very friendly and welcoming

or end-user feature on the login process); no instructions on the room on wifi

in the middle of the town and while the car park isn't advertised as being large on my two visits parking wasn't a problem

we didn't have breakfast, but did use the bar for a drink and that was nicely furnished

the wifi was non existent in our room.

a little more information in the room

parking at times may be a little difficult depending at what time you arrive.

we didn't use the wifi so cannot comment on that

farmer's breakfast was excellent and the wifi was good for working

easy to find once you know where they are plenty of parking and off the road so feels

very helpful and lovely breakfast

the breakfast was excellent with numerous choices

very comfortable room. lovely breakfast. smart surroundings. free parking. helpful staff.

staff are so helpful and friendly, my room was excellent, comfy bed, the evening meal in the bar was very good and the breakfast is one of the best i have ever had in a hotel

everything was excellent from the moment you booked in pleasant staff and parking on site

very friendly staff attentive. good menu friendly bar also.

parking and location great

bar lady who checked me in was friendly and helpful

sadly because of restrictions, bar opening time were limited

good beer and food in the bar too

the atmosphere in the bar was nice and the staff friendly

lovely, quirky old property. quaint little bar that offers food too. friendly staff.

atmosphere in the bar was very relaxed and chilled, it was so lovely to see people with their well behaved dogs just

good bar

the decor and general ambience of the bar & dining area is beautiful

cramped and not particularly comfortable bar area

atmosphere in the bar when we arrived

the kids loved staying in an elegant manor

food was tasteless and small we were still hungry but room service had ended so was hungry in bed

amazing service at breakfast from a lovely lady who spoke to my girls and looked after

there was a wedding on and we felt uncomfortable in the bar area so had room service

room service breakfast made for a relaxing start to the day

cold swimming pool, intermittent wifi.

bar really comfortable and excellent choice of wine

and the cook ud83euddd1‍ud83cudf73 came in 30 minutes early to make sure we had a brilliant breakfast ud83cudf73 before going to work malvern show

dog friendly but eating in the snug bar meant we lacked attention from waiting staff as they were busy on the other side of the hotel

free parking

is amazing, helpful, friendly, breakfast is amazing, rooms are clean comfortable and your a close distance to local areas and

the honest box bar was a lovey touch too

breakfast was also very good together with a great view from the conservatory

nice hotel bar 5 mins walk down the road for a good dinner

breakfast was nice too, range of cereals, yoghurt, granola, seeds and fruit, and toast, plus cooked

very good breakfast served by friendly and efficient staff

breakfast by the log fire and dinner too

comfy bed, very welcoming. great breakfast.

karen at breakfast was soooo helpful and friendly. great dining room.

it was also very much appreciated that the hotel sorted us a simple separate breakfast after everyone else as i was running a race early in the morning

the spa was small and the parking was difficult to figure out. staff was a mixed bag

plenty of parking

gym was small

issue i had was it took so long for drinks to be brought to us when we make the orders at the spa area using the qr code

also lack of valet parking and the atmosphere in the hotel felt strained

nice dinner in the bar too

also bar staff excellent

very flexible with the late check out!

accomodation, great food in the restaurant, and the young man behind the bar (can't remember his name) very friendly and chatty

breakfast, buta little short on staff this time tables weren't cleared so sat in main bar where tables are not set out for breakfast, only one young man doing his best to serve everyone

we had the breakfast included which was delicious

if i had to say one thing the toaster broke for breakfast

reception staff, bar staff, restaurant staff (evening and breakfast staff) and house keeping were excellent

on sunday night we had excellent service from the bar man (an agency post) if you have any job vacancies you should offer him the

i received a room upgrade and a late check out

i think the price of a pot of breakfast tea for 2 at £11, was expensive.

a real hideaway dream. very welcoming staff, wonderful location, excellent breakfast.

we did find the restaurant service at breakfast to be a little slow - but a very minor quibble!

breakfast on both days of our visit

had a wonderful stay at the hotel, very comfortable beds, afternoon tea was amazing as was the breakfast, we didn't have dinner but we have dined at the restaurant before and we can't fault the

there was no food on offer either room service or restaurant as it is shut on sunday and monday, would have been good to know this at

bar great

lovely and welcoming. beautiful room at the front, well stocked mini bar and lovely touches.

hot expensive shabby room for 360 a night you are having a laugh - no room service no one a reception, no amenities, tiny bathroom which isn t fit for purpose

bar is cosy and the lounge area was super comfy

access to the local gym's swimming pool which was very well kept, complementary with your booking

wifi erratic but i understand this is being looked into.

fantastic breakfast, welcoming and helpful service. great to stay if you are travelling alone.

free wifi

beds for kids were broken and more or less campingbeds

clean rooms, good breakfast, brilliant location and friendly helpful staff

excellent included breakfast

breakfast was good. shower was nice and powerful.

a phenomenal breakfast

awesome croissant. good bear hunting game for kids

room service was also very efficient

we rang room service for some ice, it never showed up

lovely areas to sit around the bar and lounges

room service fast & room food lovely

comfortable room and decent gym and pool

they provide everything you need and make you and your pet feel very welcome

location, a few issues with the card connection to the electricity and smart tv connectivity to wifi but helpful front desk staff addressed this promptly

wifi password would have been useful since couldn t use the qr code on my laptop so used my phone

latively) luxury stay

would have had dinner at hotel or room service if was option

breakfast excellent

plenty of choice @ breakfast& good fruit salad

breakfast was delicious with a good menu choice

À la carte breakfast was delicious

cracking breakfast too

the bar is lovely with cozy lounges

the hotel managed to totally mess the room selection and upgraded up so the kids rooms were substantially better than ours and although charged for the upgrades i am pretty

easy check in and they allowed early check in

the kids bed was way too soft so my son ended up sleeping on the sofa

we had a very welcoming young lady at reception and another at the bar who was a great mixologist

and helpful, parking was very straightforward, bed was very comfortable and the early check in/late check out was very convenient

on arrival my room wasn't ready yet i'd paid for early check in and neva got there till 125 anyway so should of been ok to get in as ment to b able

staff were accommodating with early check in.

the continental breakfast was good. we appreciated the early check in.

paid for an early check in and check out

really but asked for bailey's in bar and it wasn't

wifi wasn t great. i had a few online meetings and had to use my mobile phone hotspot

room service glasses and dirty dishes had not been collected

only disappointment was the spa as it was difficult to find,it did not have a very inviting entrance and the staff did not do

good shower, good wifi, comfortable bed and pillows

good, busy cheltenham weekend rooms very good service excellent and a lovely breakfast, great

allowed an early check in

bar is well worth a visit

impressive restaurant and room service

the breakfast was on the expensive side, however there was plenty of choice cooked and continental food

a bar for an evening drink (2) easy-to-use shower (3) top-floor bedroom meant a quiet night & good

cooked breakfast was really good, bar meals were also good at a very fair price

accommodation, large bedroom, large bathroom with bath and shower good atmosphere in the bar friendly

and friendly owner and bar manager

friendly bar area and great cooked breakfast thank

i had room service and the food was excellent!

breakfast was good quality and plentiful

tv in my room was a bit small, and wifi in annex was a bit slow - but that is the slightest of minus points in an otherwise excellent

parking is tight at the front, but then again we arrived later than we wanted due to traffic on the

a lovely stay all round, lovely staff, nice room, great breakfast over looking the river free parking

staff was great ringing me that our dog was crying in the room we were only in the bar as wasn't sure if we could take her in, and didn't want to go too far, we thought she would

bar well stocked

that said the wait and bar staff are nothing short of perfection in quick, easy, and friendly service

history tour guide said bar area of this pub is the oldest in worcestershire

clean and comfortable for the cost friendly staff very cosy in bar area nice food

made to feel welcome on arrival by very friendly, helpful staff despite the bar being busy

we didn't have time to use the pub as out at a wedding all day but the front bar looked really cosy

amazing cooked breakfast set us up for the day

cooked breakfast would have been nice not very keen on the continental breakfast that was offered

bed was extremely comfy and surprise picnic hamper breakfast was a lovely touch!

hotel was providing free room service because of covid so we were able to have breakfast in bed every day

room service for breakfast was also available

great gym and spa

it was very clean and i requested some fresh milk via room service which was no bother we had a bar snack for our evening meal which was very nice and

a nightmare with the spa as it was like friday flip out with kids screaming everywhere… in a spa

breakfast, excellent choice of menus at the restaurant/bar

breakfast was very good

ich for the food is only a choice between three pizzas

had a great games room with pool table

we loved the pool table and games room and the fact they took you in a car to dormy house as we had dinner

the kitchen was closed but on the plus side the bar was open.

love the bar area and outside seating

we booked last minute with my husband night out from the kids on valentine's day and hoped that will enjoyour evening

the room was very clean the garden was amazing the bar had great food

the tipple bar was very welcoming and the staff are very freindly felt very welcome

lovely, friendly staff - excellent gym facilities and spa

jacuzzi was too full of people and no floats for kids at the pool.

and also the bar area

free parking was a bonus

parking near our room was great for moving the cases etc would definitely stay again

wifi was not great but the staff were helpful about this and breakfast although included in the

plenty of parking in the car park and even a little community shop next door

free parking as well

easy to find and with plenty of parking, though the car park could do with being better lit at night

loads of free car parking, great room

the room was lovely, spa and pool facilities were great

the gym is small with limited weights only up to 10kgs

spa, pool, food and attentive staff

absolutely delicious food, both at breakfast, spa lunch, and dinner too

to you at your white table clothed table overlooking the beautiful gardens we loved the guests bar and the parlour was lovely and

room was above the bar

in a pub/inn and with our dog, really enjoyed being in a garden room so didn't worry about any barking while the dog settled

i would have liked some ham/local cheeses for breakfast

friendly welcome from all staff on arrival at our evening meal and breakfast

mushrooms not cooked and sausage very dry at breakfast

room service food was excellent

good location off the m5 and good ev charge facilities

the toilets and changing rooms at the pool side are clean considering most people especially kids love walking around bare foot when they go for swimming

excellent value for the money - fresh and tasty breakfast, the room spotlessly clean and spacious

the gym included while staying also the the staff are perfect very professional and the morning breakfast is to die for, is amazing

the staff were really polite, friendly and helpful, the bed was very comfortable and breakfast was delicious

we ll located, with free parking

a cool building, room was awesome and enjoyed the bar area downstairs

easy parking. beautiful hotel, comfy stay. looking forward to returning one day.

having a restaurant,coffee lounge & bar onsite was great

the bar and restaurant were great and the staff really friendly.

please be aware about the noise from the bar below but nothing major.

easy access after the bar was closed (a pin pad on the gate)

the food was excellent and although we asked for a negroni and they didn't have campari, the bar manager made an excellent alternative with another bitter

bar area great with log fire and food was great too

very kind and accommodating staff, they set a table in the bar so we could bring the dog along for breakfast

excellent food, we chose to eat dinner in the bar mixing with the locals

there was always a good atmosphere in their bar in the evening

breakfast was delicious everything you could want was available we really enjoyed sitting in the bar with the open fire talking to other residents who has also had a lovely stay there

third time we stayed at the hotel for a weekend spacious bedroom size comfortable bed excellent breakfast and dinner meals brilliant time in the bar area in the

great rooms, very spacious and modern, with all the amenities and a beautiful rooftop bar and terrace overlooking the cathedral

bar is a bit under staffed

a massive fly on the uncovered ham at breakfast

room service breakfast was very good

the rooftop bar is lovely and stylish and great for a summer evening drink

we are a family with 5 kids

and i just found out that this inn was selected as the overall winner of the national pub & bar awards 2022

was huge nice choice of tea s and coffees in the room and we had our own little patio area the bar was lovely and food was nice staff were friendly setting was beautiful

they moved us to a room with a bath and discounted our stay as an apology with drinks from the bar on the house

the snug was a great room to keep the kids entertained

woken early by someone doing work on golf course

chap was friendly, breakfast lovely, pod cosy.

breakfast was included

the staff were all so helpful and breakfast was very generous

excellent and on a golf course which was a bonus

arrived at some dinky little watering hole with a few oak tables scattered round a old-fashioned bar and a few sleeping dogs

great bar and restaurant

it's a shame that they do not keep the bar open for guests a bit longer

country setting, bar with lots of character & good beer, spacious rooms, lovely staff, great breakfast choices

breakfast was again excellent, with local produce to the fore