loved the poolside treats and pool restaurant

the spa is perfection

spa facilities inconsistent

we were a couple with 3 kids and it was confortable and efficient for all of us

there wasn't enough for kids to do

hotel, great service, no issues during our stay, pool and breakfast were good, reception was very helpful, would recommend this hotel

room next to gym

the room is large and has a functional kitchen

in the fee were tennis (we don’t play), access to the community center that has splash pool for kids (anyone can walk in), bottled water (2 miniature bottles per day)

enjoyed breakfast, beach and the pool

i go out to eat , but some times just warming up some food at night , or before jumping into the pool, would make a difference, thanks a lot

beautiful place to sit by pool

arrived 30 mins prior to check in to see if they had an early check in which they did not

you have to cross the street to the beach but the amenties and pool area on the other side are so great, its worth it

pools ( clean , not crowded , specious pool area, great for people with kids) two bathrooms in regular room , four bathrooms in two king bedrooms , six bathrooms in three

go see kel at the sky bar he s amazing

wifi works great

gym was clean and nobody was there is a perfect spot next to the mall and to the stores and

room service wasn't the best

3 adults and we had kids from age 2 to 15 and everyone loved it

the bar staff is absolutely phenomenal

carpet was not vacuumed daily 4) aluminum cover around sink plumbing fell off 5) had to request room service to leave soap, wash cloths, etc each & every time 6) had to wait for our vehicle

the pool staff was absolutely amazing

pool was ok food quality was ok

even had the kids come for a

didn't have a bar but everything yes was the lovely even the staff

pool

very well located. big room. excellent gym. front desk staff is outstanding.

is beautiful with a great albeit small pool and great gym

gym needs treadmill. peloton cardio stuff. also needs simple styrofoam rollers!

beautiful room and good breakfast

little boutique hotel with modest breakfast,

i didn t eat breakfast.

it's a classy area not too far from the beach and has parking at 15 usd per 24 hrs , the breakfast is a little light but sets you up for a healthy morning start and there is free fruit

a microwave in the room, a laundry room, a more extensive breakfast) but overall everything was lovely, so no complaints

we left our kids football in the hotel lobby called 5 mins later and hotel weren’t very helpful

the staff was amazing and pool was excellent

so thin that you can hear every conversation * a suite had not utensils and cups / plates in the kitchen and it was impossible to get

we absolutely loved the private beach area and that they provide a shuttle there

didn’t like that the kitchenettes had zero kitchen equipment (glasses, plates, cutlery, wine bottle openers)

were minor overused elements… like a slanted couch-bed… and the gym/playroom needed some attention (pool table cue sticks were nicked at the tip, and there were

convenient easy beach access clean kitchen had everything.

we definitly loved our stay and the pool is perfect temperatur because it gets the sun all the

location,pool,furniture, kitchen,shower.

laundry room, luggage storage

close to a few shops laundry and public transport

having coffee mugs in the kitchenette would have been nice.

the washer/dryer combo sucked and they had nothing for toy to actually do laundry with and getting to the location was a pain with all the one way streets and many dumb

fridge didn’t work or laundry

good room with kitchen

lovely suite, pool and beach.

the food in the main and pool restaurants was great

only one pool no 24 hour room service

room is great, pool and beach facilities.

particularly the restaurant staff, breakfasts were amazing, bathrooms great, nice pool area

no kids menu available

went with my kids and it the perfect place for families on miami beach

a lot of kids and they were noisy

great & affordable food & bar at the restaurant

was an annoying noise in our room due to repairs in the gym, otherwise everything was

the waterfront bar & grill the scenery everything was excellent!

nice place for stay with a good restaurant and pool

a little piece of heaven on earth 24 hrs pool open great restaurant and gift shop and breathe taking view

took it and claimed we stole coat hangers, ice bucket and champagne glasses, drinks from mini bar (only a empty fridge in the room anyway) we did not

great location, pool area very nice and has great views

location cleanliness gym

beautiful pool, room is clean a d had 1

enforce the no kids rule at the adult

the view , the pool bar , and the professionalism!!!

closed so early the kids had no time to enjoy

the beach , pool ,new rooms

the pool area and beach are amazing

pool is gorgeous and excellent service

the handheld and ceiling showerhead options, the pressure was great, the water got hot, the pool and beach were perfect

location is great and the pool and privet beach are great

location and staff. spa excellent.

wonderful amenities complete with two pools and two hot tubs, luxurious spa facilities located within the hotel, high-value dining experiences, and a high-value beach side

horrible service at the lobby bar area

the breakfast service was terrible

we ended up having to walk inside to the lobby bar for lunch because we couldn’t get any service for food or drinks at our beach chairs

staff was exceptional and the spa was amazing

the gym was perfect, and the service from all the staff was brilliant

staff was friendlier, room service was much much quicker

very clean and nice. spa was amazing and beautiful beach and multiple pool access

great pools, service and amenities

chairs on balcony or the efficiency of elevator or old gym

chairs gets removed at 5 pm, also the pool bar closes at 5, maybe because thats when the inside resturant opens, butyou wont walk in

very good for family. pool. beach chairs. fast and good service.

katherine and juan carlos are welcoming and super helpful as well as the pool and beach staff

the general manager dillon was super friendly ad accommodating with our early check in and room

the hotel very nice clean and huge! plenty of pool space 11 pools

is amazing, great for all, lots of loungers, great food and drinks service and water slide for kids

room service) i went out of my room from 9 am till 4 pm and no one came to clean

helpful and kind with kids the rooms in the sorrento building is a good fit for familes and the gym is super nice

ltiple pools, gym, beach bar, restaurants)

only complaint, sun is blocked on beach and pool due to high rise hotels. lose sun early, 3-4 pm

pools, pool staff were very helpful, love that there are staff to set you up at the pool and beach

the spa is the perfect way to end a day in the sun

have a better pool for families didn't quite have clear if there was a better option for a family of 5 with small

the hotel upon arrival, laying out towels on our sunchairs, complimentary refreshments around the pool and leaving gifts in our room to celebrate this special occasion

too bad they dont have laundry machine

the gym was closed due to a flood and we weren’t notified ahead of time which was too bad.

gym

was great having a gym but it was being renovated so no flooring which made floor exercises

pool not heated

we ordered room service the wings weren't warm plus me and my spouse got sick

property had excellent facilities including a spa,gym, pools and access to the boardwalk

great food/room service

boutique hotel , staff room spa

likely because of the pandemic but room service was pick-up in the lobby.

know the new standard for hotel room service has changed due to covid but it does take away from the hotel experience when the

adult pool w/ zero kids

the gym could be actually a really good gym but there are tweaks that need to be done for the gym

didn't eat at the hotel restaurant nor ordered any room service

we had lunch at the bar by the pools every day while we were here

specifically, the servers and bartenders at the pool bar were awesome

the view from the room was very beautiful, the beach was clean, the water in the pool was warm

kids area was great. huge rooms. amazing views and really nice staff. i would return for sure.

my room was very clean. the food was great, i ate breakfast, also room service.

no bar or entertainment at night

pool is nice there is a great deli next door too

the pool is heated and you just feel so welcomed the moment you step foot into this hotel

wifi shut down on the morning i left

room service. the bathroom we extremely tired and in need of a total refurbishment.

they make you pay for early check in even when our room was ready and empty

gym was very basic.

the hotel has a nice roof top, you can find a small gym upstairs

great hotel experience, nice pool, beautiful rooftop view of the sunrise, and great location for the little less crowded beaches

very comfortable food was excellent loved the pool area and upper deck area

but the room service for changing or making the beds could be better

the rooftop bar was right above my room

the noise from the bar but luckily it closed at 11am and the noise disappeared then. phew!

we were surprised by the bar tab - we were not aware that they itemized the drink, for example a gin &

late check out upgraded us to a suite cool art

only thing was it was noisy but luckily the bar closed at 11pm and the noise went straight down at that point

hotel, reatorans pool

most beautiful spa ever

beach pool and dining

the beach and pool are absolutely perfect

spa was amazing but very over priced

staff fantastic, room was as described, pool was a bonus. on a bus route straight into town

the rooms on the 2 nd floor with pool view are the beats

there was a nice pool and the lobby was very close to every room

pool, such a cool vibe, big room with really comfy beds, breakfast and coffee was decent, and all

no microwave and the pool closes early.

location, our room and the pool very clean. the bed super confortable :)

the pool is nice and staff is good

the pool was a little bit hot to our liking

but my room was the first one (107) by the lobby, i could not hang my clothes your bar is too low i don't even understand why you designed it that way

food at bar lucce was excellent

the bed was great. the bar and bartender was awesome and the front desk staff super

daily room service

room service only after four

no room service for first two days inspite of requests,bathroom door does not close

the guy at the bar was by far the best

the size of the room was great. nice views, and great pool area.

to the beach the staff was very friendly at arrival all the way to the time for check out my kids love the fact that they had a workout center and the view of the pool on the rooftop was

loved the roof top pool also and mini bar for drinks and food

the staff were amazing,

we waited for 3hrs for room service and come to find out there is no room service

size was very small for a 5 star hotel, the room service menu is tiny and extremely limited, and the front desk staff could do with more

excellent, the rooms are perfect with lovely amenities, the fragrance infuser is spectacular, the spa perfect, loved renting bike every morning, the pool spectacular

room cleaned at 5pm one day, room service forgetting complementary water, nobody carrying bags or saying goodbye when leaving,

the decor/interior/situation/gym

beautiful lobby and pool area. market table breakfast was amazing. service was outstanding.

a more affordable price policy at the bar would be better for who stays in the hostel

hostel is so beautiful, i loved sitting in the community area by the pool

is the trendiest best hostel in all miami the bar broken shaker is well know by locals & it’s international guest great location in south beach

and also there is other buses that are for free and you can go take them to go downtown, the bar is amazing, a lot of nice people, there was a karaoke in one of the bars that i loved it

is the trendiest best hostel in all miami the bar broken shaker is well know by locals & it’s international guest great location in south beach

laundry facilities werent so expensive

no room service

areas, paint chipping on walls) and my daughter had a camera stolen in less than 5 min from the gym bathroom

poor wifi

location and cleanliness of room. kitchen was a nice surprise.

they do not offer early check in and upon arrival i had to end up paying an extra fee i was not aware of that would

style of the entire place the pool area was beautiful ,just like it was advertised very chic apartment style hotel i loved

sheila at reception was a pleasure- helped with early check in and lobby staff were easily reachable for any questions, needs or concerns

complex was very nice pool area and also every apartment had a stove so u save money on buying

loved the full kitchen with dining area

food was overpriced, i paid $68 for a simple breakfast omelette that wasn't even tasty

wifi connection was not a great

suggest booking spa etc well in advance

the swimming pools, the beach and the food is what makes your stay worth while

they offer european breakfast, freshly baked bread rolls including very fine donuts and croissants

nice pool, you get 2 sun chairs on the beach, close to the beach

i did not want any room service cleaning my room i went to the fro t to put a note yet 3 more times did i catch the

gym

room service fast and good food, little pricey

called to order room service and they never answered the phone so i didnt order

welcoming staff, resort smells amazing, pool/beach are spectacular!

staff made up for the spa situation by sending us to a different resorts spa fully complimentary

swimming pool was great

the gym is very good

gym night club

hotel was so beautiful i loved that they have a golf kart that takes you to the beach

being able to do some laundry was a bonus as we left orlando and we were getting on a cruise

communicating properly and gave us poor support where we are travelling with 3 little kids

your hotel to be pricey you should be serving a hot meal not cake an cookies for your family and kids that's not healthy at all

my kids was so disappointedud83dude29ud83dude13ud83dude21ud83dude21ud83dude21ud83dude21 then one the

pool warm, great happy hour and location

swimming pool is heated and always clean

great location and decor. staff were great and very patient with our kids.

the pool was wonderful!

we loved the small intimate vibe, the pool was a dream and the amenities of the bar and on-site restaurant were a plus