reception and bar area was nice and relaxed

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

the dining room and bar were open until late (although i didn’t need to use it)

friendly staff. nice breakfast. enjoyed swim and jacuzzi and shuttle to nec was great

the choice of restaurant and room service was fantastic

room service was

swimming pool/jacuzzi/steam room was at a perfect temperature and clean

nec plus the rail network holiday inns are always very clean and spotless the beds are great the breakfast is always good value i love staying at the hotels no matter where we are in the

t could be my old laptop)

nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room service as standard

6 yo) with us and not opening until 7pm wasn't ideal, but having paid for the half-board

cleanliness and facilities. ev charging points are a bonus

the 2 ladies who were on at the weekend) the bar staff were lovely young men and the spa guy was really

bar was clean & friendly, staff were very

easy parking, clean rooms, friendly staff, nice bar & nearby eateries.

there is a bar there, you can have food too

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

didnt try the food but had drinks in the bar in the evening

one suitcase less i could well have reached it by train :) staff was great, i ended up adding late check out some twenty minutes before the original time because my travel plans changed and the

didn't stay for breakfast,however we ate in the pub the night before which was very good and reasonably priced

late check out for £ 10

a coke as we just landed so was thirsty and with everything about lost bank cards asked if the bar was open when there were 2 females drinking in bar it was around 2

food, great ambience in the restaurant and excellent service from the bar and waiting

kids beds below expectations

wifi so bad, they might as well not have it. could get speeds higher than 5mpbs.

gym room is ridiculously small and badly equipped for an hotel of this standard

kids beds below expectations

location, room service, rooms were spacious and not too hot.

due to this we proceeded to go to our room, called the room service button on the phone to be told there is no room service, you have to come down and

an early check in request which wasn't acknowledged so was charged 20 for checking in early on

there was no phone, wash cloth or hand towel in the room. room service was not offered.

did not have time for breakfast as i had a train to catch, but it is in an excelent position so close to the airport and

we needed an early check in and she was able to have our room ready at 8am

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

easy check in. added late check out on for only £10 more. close to bars.

the takeaways on high st, i only travel up to see my kids

car parking good and the choice to stay for late check out is good

good to find family rooms with separate beds for kids

original room we had was pokey with dreadful sofa bed for the kids

clean, nice location, friendly stuff, gym included.

the room was comfy and clean walk in shower was great for kids.

breakfast was good with choice of continental and full english

with 2 kids and luggage not great to walk to

loved the location and kids loved the horses

location is great for the nec, camilla is lovely, breakfast delicious and rooms great and cosy

location, breakfast, comfortable room

the location the stables the breakfast

freshly cooked breakfast, great location you can walk to the nec if you like

the spa facilities bar menu

comfy beds. room service was lovely and reasonable. i think the hotel was decorated beautifully.

location for our purpose of playing golf was perfect

car park was easy to use and has several 7kw ev chargers to get your car to 100% overnight

decent and clean hotel with amenities such as bar, pool, gym and sauna.

everything was really clean and comfortable for our nights stay, with the late check out being perfect after a late night

check out was at 12 so didn't have to rush perfect location for concert at nec comfy bed nice bar area serving food till late room decor really nice and everywhere was very clean friendly,

once i paid early check in fee and breakfast for 2 days it worked out at over £300 to stay there for 2 days

early check in. staff very accommodating and friendly. free welcome drinks and breakfast.

issue couldn't be resolved they made up a new family room in the middle of the night & offered kids complimentary pastries for breakfast

the hotel had what i wanted- a bar for drinks, car parking

the wifi was reliable and fast

argeable), friendly staff and cleanliness

breakfast was excellent and room service was great!

the bar was a great place to unwind after a long day

and helpful, the food was delicious, the room was immaculate and i even got a free upgrade, the spa facilities are excellent even with a beautiful view of the lake and the local heron from the

breakfast could have been included in room rate

great to head your way nec amazing breakfast friendly, clean, spacious

breakfast was amazing as always especially the choice you got

spacious rooms, professional lobby, excellent breakfast, friendly staff, large pool

receptionist was very nice, the kids play room is a great bonus, you can sit and enjoy a drink in the lobby while

the room was really clean and breakfast was great

nice pub next door and bar in hotel

breakfast was lovely

also got late check out at request for no extra cost which was lovely and a hot breakfast was also included

wasn’t far from the city centre and ghetto golf which was our planned weekend

we managed to get an early check in which was fab and a parking space which made things very easy

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

early check in

again - room service was disorganised with wrong menu in room and on website, order was slow - 40 mins for

no room service available due to a party. tv in room bit small

and wifi in room didn't work but that was fine as we had previously downloaded our movies onto the ipad

being on the top floor with kids, lots of stairs. bar prices expensive.

prompt room service, great location, style and room

excellent breakfast. excellent evening meal.

off-road parking is a bonus, too

nc yogurt, private joke )

breakfast was a perfect english breakfast and made to order

so very genuine, funny & brilliant with my kids - they loved him

lovely room, great location, excellent breakfast,

very friendly, helpful staff. delicious breakfast.

breakfast was fantastic, dinner was excellent with wide selection of home cooked food including

the breakfast was delicious and all the staff were helpful and friendly

the location is also very pretty and convinient - short walk to a beautiful lake, a golf resort or only 9 minutes drive to the birmingham airport

we didn't try the bar or restaurant so i can't comment on this

the staff were friendly, if a bit scarce owing to having to multi-task between the bar and reception

we did not have breakfast - thank goodness

room was clean and comfortable and breakfast was help yourself buffet

breakfast was good for the price

super breakfast

full english breakfast was freshly made, well cooked and tasty

gorgeous cooked breakfast in the morning by the couple

lovely room, tasty breakfast, perfect location, but the hosts take the prize

breakfast was delicious and hosts very attentive

no juice in the morning for breakfast

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

they have their own bar with reasonable prices

ideally would have preferred one room as we have small kids

the bar was opened for 24 hours

bar staff are rude

staff are friendly when you see them the bar is un attended so waiting a while location brilliant but reason would not stay again 4

the bar was well stocked and breakfast was good value

having a bar on site with happy hour from 5-7pm was fab

friendly staff. late check out. excellent room ambiance and amenities. tasty food.

offers on their website were not known by staff such as breakfast cost and voucher for the

there had been a function, so breakfast was really busy and had to sit in the bar area

reception ana was able to arrange that and shows us where to find food in the area because the kids where hungry and tired thank you ana we had a wonderful time

bar was definitely over priced but bar that nothing else

breakfast is good

there is a 24 hour bar and restaurant

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection and well prepared; rooms are clean, great location, hot water and

staff and cleanliness and late check out

location was great, staff were friendly. got a late check out which was great.

this in itself is ok until the laundry truck arrives around five in the morning

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

the next morning lovely staff on again for breakfast service

breakfast was really good and my partner's sister's kids loved the fussball table

the breakfast room wasn't too busy and none of the food was depleted

breakfast is well done, staff are generally helpful and the location is very good. wifi is good.

wifi signal not great

room service for a fan and extra sheet was very fast.

possibility for early check in we arrived at approximately 8am couldn t check in until 3

big beds and clean rooms with a bar and breakfast option in morning

staff helpful food excellent parking good rooms clean and comfortable

the restaurant and bar area was perfect and we had a really lovely

staff and restaurant and ev charging

the 5 room service charge was wavered however

poor wifi, fitness centre now gone

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

large tv, wifi

hotel is opposite new st station, the wifi is free and fast and the beds are very comfortable

early check in.comfortable beds.

breakfast was great and room service was good

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

wifi was fairly weak and the shower flooded.

o people working behind bar on sat 8th just ignored us and could have offered to find

nothing to mention. maybe a bit more option on room service.

should be room service but there might of only not been because of covid but i m not

perfect place with free parking

requested a slightly late check out and was shot down without even trying

gym could be a little larger but just nit picking

room, excellent breakfast, and kind staff who went out of their way to honour requests

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

and bathroom decor lovely, staff very helpful and allowed late check out as

i didn't like kids making noise in middle of night

drinks selection and mini bar and room service prices could be improved upon as we would have used more if discount was

not getting early check in

at busy times it can be difficult to get hold of room service. room is a little dark

the restaurant and bar downstairs is so convenient

the bar was a lovely space to relax in, and the food was delicious

wifi quick enough for work

room was huge, clean and had everything we needed. spa is amazing.

didn't sleep until the last residents were back )just like home with the kids

lovely boutique hotel with a chilled spa in the basement.

wifi was weak

rooms very hot. rubbish wifi

pillows were a little hard and the wifi signal was poor.

the bar and evening meal

the pillow, wifi by register in cloud

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

above

i liked the spa and the view from my room

swimming pool only for kids 12+

i don t feel that s value for money reallyz i didn t get to use the facilities but normally kids under 12 and weekends they can t use the pool which i feel is a shame and a bit of a poor

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

private parking, very clean, great staff, great breakfast

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

very clean good bar and facilities

this hotel was clean and value for money… me and my kids enjoyed staying here.

having access to a 24/7 gym on site, pretty basic but certainly good enough to get you through without having to skip

breakfast was great

breakfast was cold

the music in the bar area was too loud for my taste but that's just me.

no luggage storage options so if you arrive before 3 you have to pay early check in

staff for the morning breakfast buffet were excellent and helpful

bed was very comfy, tv was huge and wifi was very good and fast. no issues concerning my stay

the bar was a bit impersonal.

even a pancake machine which impressed the kids

delicious breakfast and friendly staff. the kids play area was fabulous too.

not great facilities and staff not great, did allow late check out though

of free parking

maybe the bar area and lounge could be improved?

couldn't get on to the wifi but only there for one night so didn't bother us.

location of the property is excellent for access to motorways or aph parking if flying from birmingham, comfortable rooms excellent meals not overpriced ,the staff are

the hotel is very comfortable with the food and wifi good

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the hotel

fantastic bar and breakfast

the wifi was good too

the room was excellent. the gym was a nice extra. good location - close to brindley place.

waffle maker at breakfast